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    UScellular

    2.3 (3 reviews)
    Closed 10:00 am - 6:00 pm

    Services - UScellular

    Internet service providers

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    9 years ago

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    9 years ago

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    12 years ago

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    Spectrum

    Spectrum

    (15 reviews)

    Spectrum is our Cable and text talk and data. Recently got Xumo on our Spectrum. Our tv is like…read morea new tv set. Better picture. Have more shows too.

    Before I begin, I want to say that I have NEVER in my life, which is 23 years, deliberately…read moresearched up where to write a review for any product, service, etc. I have always thought this company and their services were complete trash. To this day, I still agree with it. The incident that happened today is mind-boggling. I am in the process of moving and need my services (internet) cancelled on a certain date. I called yesterday at around 7pm. I spoke with whatever representative (can't remember their name - doesn't pay to). Anyways, I requested that my service be cancelled on Saturday, April 18. I was put on at least two holds while this request was placed. Not sure why I need to be placed on hold for a service cancellation request, but I suppose I'm not a service representative. After the two holds, the gentleman confirmed that my cancellation request was placed. The phone call ended shortly after that. It should be noted that I DID NOT receive any email or text confirming my cancellation, which I thought was weird, but I didn't think anything of it. Fast forward to today around 9-10am. I am sitting at my desk doing my normal day-to-day routine. I receive an email detailing that I need to return my spectrum equipment. The email also showed me the date of my cancellation request (April 15). I had a gut feeling that this email was sent because they were about to cancel my service early. Then boom - that exactly happened. I called their customer service line once again. I was directed immediately to the billing department as they thought I was going to pay my last bill. I told the billing representative that I need my services reactivated as they were cancelled early. She transferred me to a different representative, and oh boy, this is where it really shows the true colors of Spectrum. What are those true colors you might ask? Degenerate, scummy and brainless. Continuing, I informed this new representative of my situation. I also told him that he could pull up the phone record and listen to the entire 35-minute conversation yesterday regarding my cancellation and the date I requested it be cancelled. Oh, he was so understanding and told me that he would get it fixed right up! Boy, did he fix NOTHING I tell ya. He informed me that he could get my services back up and running fine. Oh, but with one caveat. I was being forced to pay 60$ (which is my normal bill that is due at the end of this month) plus 50$ (this is the 'new' internet price as if I'm requesting a new service) plus 30$ for a reactivation fee. I about died laughing. I told him that I didn't understand, but I did. I just wanted him to repeat himself to make sure. This company - Spectrum - wanted me to pay over 100$ to REACTIVATE services. Their representative made a mistake and did not put the cancellation request in the system properly. This turns into the customer paying MORE money? NO. Not happening. I was then offered a free Verizon phone line for the inconvenience. I cannot tell you how many times I have been offered this line. Every single call, I am offered. I respectfully declined and told him I wanted this fixed. I am not paying money to reactivate service when I shouldn't even need to be in this call requesting such. Moreover, I was transferred again, and the service was reactivated without charging me a dime. Wouldn't it just be easier to allow all your representatives to do the same thing and not turn these HUMANS into brainless robots? I have nothing more to say, and this company isn't worth anything more than the dirt off my hands. For the love of God, if you are in need of internet or phone service, find a different company.

    Verizon

    Verizon

    (11 reviews)

    $$$$

    I went in with questions about new Internet in my area and was told about a promo that I would get…read morea nentendo switch and a 35$ price lock for like 3 years. Then she looked at my account and said that I had all these "banners" on my account and I was eligible for a buyout (which only had abot 2 months left of payments. Maybe 3.) And I was told I would get my full trade ins. Si I traded in 4 phones and got the Internet. My iPhone 17s were on back order for almost a month but my Google and Galaxy 25 were good to go. Now fast forward to November 1st, almost a month after I had been in the store (I know because it was my birthday on October 4th, we got the new iPhones and it took about 2 weeks to return the trade-ins. I took them both to the store at the same time, to the same rep, but for some reason 1 can not be found. While I was there.I asked about the prime I was told that I had been signed up for the wrong one and was not eligible. He said he could fix it and I left the store with the Ultimate internet plan. I feel like Verizon is more than happy to sell, sell, sell but when it comes time to fix what they need to, the find themselves lacking. Please fix what you broke Verizon.

    Gavin is very good at diagnosing and fixing devices. I've had numerous ipads fixed by him. He's…read morereplaced screens and batteries for me. He is very efficient, honest and he is very reasonably priced. I highly recommend him. A few of my friends have had their devices fixed by him and have also had great experiences with him

    UScellular & T-Mobile

    UScellular & T-Mobile

    (5 reviews)

    I went inot the store on Koehler st. yesterday. The woman that was greeting people didn't smile or…read moresay hi. She just asked for my name. Then she said what are you in here for. I told her that I may have an issue with the battery on my phone. She said I'd have to go to Best Buy or another business to get a battery. Then I asked if i would upgrade, would I get a protection plan? She went on and on, and I asked again about a protection plan. She never had me go to one of the sales reps. She was rude and unfriendly, and not at all helpful. Well the sales reps asked me to leave the store because I got frustrated with her. He might have been a manager I think. I went home and discovered that I had Apple Care, so called and the person did a diagnostics on the phone, and checked battery. My battery was fine. She thought is was the charger. So I went to Best Buy to get one. The person that helped me was great. He helped me pick out a charger, which was the issue. Now phone works fine. I would never go back there!! Quite a few people and the guy at Best Buy recommended another carrier. When this was just US cellular, I was always treated with respect.

    We were greeted immediately and made to feel welcome. When it was our turn, we were helped by a…read morevery nice and professional young man named Kiante. He helped us thoroughly set up and transfer data from 2 old phones to the new phones purchased by our elderly folks. I highly recommend Kiante and U.S. Cellular in Oshkosh. T-Mobile will be fortunate to absorb this customer - focused team into their portfolio!

    UScellular - mobilephones - Updated May 2026

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