I live in an apartment building that had provided new lease terms since last year, that essentially…read moreforce residents to use this wifi. It is actual garbage. Before we had Spectrum, and everything was fine, it would be a bit spotty mostly at night, but it never went fully out for hours. Well, this one does. This now makes the second time the wifi has been down for the entire building, and its been 9 hours and counting. Not to mention it is laggy and spotty at all times of the day, especially with multiple people on it. At least our other wifi was usable. What the fuck is the point in having wifi you cant even use? And when I call the customer support line, the dude himself didnt even know what the issue was. This is ridiculous, and the incompetency is clear. Run for your life if you are thinking of using this.​

Just got off of the phone with Cindy, a lovely woman who set me up with new service. She was super…read morekind and helpful! Can't wait for my service to be installed next week! I'll be back to let you know how service is. :) I'm a heavy user so fingers crossed!

I live in an apartment building that had provided new lease terms since last year, that essentially…read moreforce residents to use this wifi. It is actual garbage. Before we had Spectrum, and everything was fine, it would be a bit spotty mostly at night, but it never went fully out for hours. Well, this one does. This now makes the second time the wifi has been down for the entire building, and its been 9 hours and counting. Not to mention it is laggy and spotty at all times of the day, especially with multiple people on it. At least our other wifi was usable. What the fuck is the point in having wifi you cant even use? And when I call the customer support line, the dude himself didnt even know what the issue was. This is ridiculous, and the incompetency is clear. Run for your life if you are thinking of using this.​

Spectrum is our Cable and text talk and data. Recently got Xumo on our Spectrum. Our tv is like…read morea new tv set. Better picture. Have more shows too.

Before I begin, I want to say that I have NEVER in my life, which is 23 years, deliberately…read moresearched up where to write a review for any product, service, etc. I have always thought this company and their services were complete trash. To this day, I still agree with it. The incident that happened today is mind-boggling. I am in the process of moving and need my services (internet) cancelled on a certain date. I called yesterday at around 7pm. I spoke with whatever representative (can't remember their name - doesn't pay to). Anyways, I requested that my service be cancelled on Saturday, April 18. I was put on at least two holds while this request was placed. Not sure why I need to be placed on hold for a service cancellation request, but I suppose I'm not a service representative. After the two holds, the gentleman confirmed that my cancellation request was placed. The phone call ended shortly after that. It should be noted that I DID NOT receive any email or text confirming my cancellation, which I thought was weird, but I didn't think anything of it. Fast forward to today around 9-10am. I am sitting at my desk doing my normal day-to-day routine. I receive an email detailing that I need to return my spectrum equipment. The email also showed me the date of my cancellation request (April 15). I had a gut feeling that this email was sent because they were about to cancel my service early. Then boom - that exactly happened. I called their customer service line once again. I was directed immediately to the billing department as they thought I was going to pay my last bill. I told the billing representative that I need my services reactivated as they were cancelled early. She transferred me to a different representative, and oh boy, this is where it really shows the true colors of Spectrum. What are those true colors you might ask? Degenerate, scummy and brainless. Continuing, I informed this new representative of my situation. I also told him that he could pull up the phone record and listen to the entire 35-minute conversation yesterday regarding my cancellation and the date I requested it be cancelled. Oh, he was so understanding and told me that he would get it fixed right up! Boy, did he fix NOTHING I tell ya. He informed me that he could get my services back up and running fine. Oh, but with one caveat. I was being forced to pay 60$ (which is my normal bill that is due at the end of this month) plus 50$ (this is the 'new' internet price as if I'm requesting a new service) plus 30$ for a reactivation fee. I about died laughing. I told him that I didn't understand, but I did. I just wanted him to repeat himself to make sure. This company - Spectrum - wanted me to pay over 100$ to REACTIVATE services. Their representative made a mistake and did not put the cancellation request in the system properly. This turns into the customer paying MORE money? NO. Not happening. I was then offered a free Verizon phone line for the inconvenience. I cannot tell you how many times I have been offered this line. Every single call, I am offered. I respectfully declined and told him I wanted this fixed. I am not paying money to reactivate service when I shouldn't even need to be in this call requesting such. Moreover, I was transferred again, and the service was reactivated without charging me a dime. Wouldn't it just be easier to allow all your representatives to do the same thing and not turn these HUMANS into brainless robots? I have nothing more to say, and this company isn't worth anything more than the dirt off my hands. For the love of God, if you are in need of internet or phone service, find a different company.

I went in with questions about new Internet in my area and was told about a promo that I would get…read morea nentendo switch and a 35$ price lock for like 3 years. Then she looked at my account and said that I had all these "banners" on my account and I was eligible for a buyout (which only had abot 2 months left of payments. Maybe 3.) And I was told I would get my full trade ins. Si I traded in 4 phones and got the Internet. My iPhone 17s were on back order for almost a month but my Google and Galaxy 25 were good to go. Now fast forward to November 1st, almost a month after I had been in the store (I know because it was my birthday on October 4th, we got the new iPhones and it took about 2 weeks to return the trade-ins. I took them both to the store at the same time, to the same rep, but for some reason 1 can not be found. While I was there.I asked about the prime I was told that I had been signed up for the wrong one and was not eligible. He said he could fix it and I left the store with the Ultimate internet plan. I feel like Verizon is more than happy to sell, sell, sell but when it comes time to fix what they need to, the find themselves lacking. Please fix what you broke Verizon.

Gavin is very good at diagnosing and fixing devices. I've had numerous ipads fixed by him. He's…read morereplaced screens and batteries for me. He is very efficient, honest and he is very reasonably priced. I highly recommend him. A few of my friends have had their devices fixed by him and have also had great experiences with him

My elderly partner was hacked and since I live out of state, we had been in the midst of a…read morenightmare. They make house calls! Kavon came over and worked his magic, and then did some remote work back at the office. He and the company were professional, friendly, competent and were beyond my expectations. Within a day, my partner was back in business!

Link Computing Solutions did a wonderful job in getting my laptop back in perfect working order. I…read morereally appreciate how quickly they were able to do it, too! Great place!

I went inot the store on Koehler st. yesterday. The woman that was greeting people didn't smile or…read moresay hi. She just asked for my name. Then she said what are you in here for. I told her that I may have an issue with the battery on my phone. She said I'd have to go to Best Buy or another business to get a battery. Then I asked if i would upgrade, would I get a protection plan? She went on and on, and I asked again about a protection plan. She never had me go to one of the sales reps. She was rude and unfriendly, and not at all helpful. Well the sales reps asked me to leave the store because I got frustrated with her. He might have been a manager I think. I went home and discovered that I had Apple Care, so called and the person did a diagnostics on the phone, and checked battery. My battery was fine. She thought is was the charger. So I went to Best Buy to get one. The person that helped me was great. He helped me pick out a charger, which was the issue. Now phone works fine. I would never go back there!! Quite a few people and the guy at Best Buy recommended another carrier. When this was just US cellular, I was always treated with respect.

We were greeted immediately and made to feel welcome. When it was our turn, we were helped by a…read morevery nice and professional young man named Kiante. He helped us thoroughly set up and transfer data from 2 old phones to the new phones purchased by our elderly folks. I highly recommend Kiante and U.S. Cellular in Oshkosh. T-Mobile will be fortunate to absorb this customer - focused team into their portfolio!

Ever since time I've been to this location, we are sitting. We are sitting for a long time. Right…read morenow, we've been here about 20 minutes and we are supposed to be next. However, one of the reps ran to the back. The other is training, and this rep couldn't help us. We shall see if I update the score on this.

Customer service rep at this location was a complete buffoon. Had no idea what he was doing,, so…read moremuch so that Isabella another employee had to take over my request. She was absolutely a breath of fresh air in an obvious terrible situation. The manager was unwilling to listen and became argumentative. I would have walked out of that store except that my package had been shipped to it while I was attending the Oshkosh Air show. I left without my problem solved and their promise to return the equipment that had been ordered for me by another location. I do enjoy being a T-Mobile customer but I suggest anyone in Oshkosh shop at a different location. I will be contacting the national office for T-Mobile when I return to Florida and make sure that they are aware of how I was treated at the location in Oshkosh Wisconsin. As I stated earlier the young lady Isabella tried very hard to help me but was unable due to the actions of the manager.