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    9 years ago

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    8 years ago

    Terrible customer service. Not only does the connection suck most of the time, but the customer service employees are rude!

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    7 years ago

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    9 years ago

    Charter Spectrum merged with Time-Warner Cable and immediately jacked my rate an additional 25% on the very first bill.

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    Ask the Community - Spectrum

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    Verizon

    Verizon

    (15 reviews)

    $$$$

    business customer who left the store today feeling shame and confusion…read more I came to the store to make an insurance claim for my iPhone 15, or to swap it out with a business device I already owned. I came to this store because it was the same location that set me up with all my business services and devices months back. They told me I don't have insurance, it wouldn't be covered, and I don't own the device I thought I owned. What an awful surprise! To get started, I was met by a friendly enough man, who after I showed him my cracked phone, removed the camera cover and said insurance will not cover it. I told him I was getting glass splinters in my hand and asked why insurance wouldn't cover something like that? He said the camera appears to be fine and it still functions and just so long as it functions I can't make a claim. I asked him why we were paying for insurance if when we damage our devices we can't make a claim? He went in back and returned with a thick pamphlet explaining what is and is not covered. I told him I can't be expected to read that (it felt demeaning and unhelpful) and recommended before they eagerly sell insurance, they should explain the actual benefits and take out that pamphlet at the point of sale. I asked if I could at least swap out my device. I was under the impression I owned a device already, and he assured me I did not. I asked him to check through my invoices to make sure before we went further- I was sure we were invoiced $600 for that phone in November. I waited ten minutes this next time the man went in the back of the store, I assume to talk to the manager (I think his name is Ben). They both claimed they werent having any luck finding evidence in my invoices that I owned the device and furthermore told me I don't even have insurance on my phone. I said that couldn't be- the last time I was in there I specifically requested it. When I setup my account I asked for a blanket policy on all my devices. They said I had nothing. Now I'm panicked. The manager rolled his eyes at me and said, "Oh yeah, I remember you alright", then denied his team ever helping me - claiming teleservices set me up, insinuating he wasn't responsible for any mix-ups with the insurance policy either. When I challenged him, he asked me what the names of the staff were who set me up back in May. I asked him if he remembers who he talked to during the month of May last year. The last time I was in the store I declined all the extra/add-ons several times, after they tried pushing several more times I had to tell them "enough" instead of caving from the pressure. I assume that's why he remembers me. At this point he told me they weren't going to help me, shamed me for insisting his untrained team provide clarity (I should've just left after they told me my phone wasnt paid for- hindsight's 20/20) and motioned that I leave the store and never come back. I went to the Verizon down the road where they found I did have insurance, that instead of giving me the blanket insurance policy for all devices I asked for, they only put insurance on my tablets (much more costly for me than the blanket policy) This new store was able to give me a blanket policy on all devices saving me a ton of money and within two minutes- found the invoice and confirmed I owned the device. They also let me know that I could totally file a claim for the damage I made to my phone when I dropped it and it would likely be covered.

    This company has wasted at least eight hours of my life on the phone dealing with issues for…read morepromotions that we were promised that never came to fruition and when we came to this specific location in person to waste more of our time to fix some thing that should've been taken care of when we purchased our phones and switched to Verizon the manager of this location could care less about our situation and was looking just to move us out of his store as quickly as possible I highly do not recommend Verizon or this location

    Spectrum - televisionserviceproviders - Updated May 2026

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