After decades with Spectrum and extortionary costs, along with dismal in town (Appleton) speeds…read more(contrary to what they advertise), we finally switched to TDS. Our monthly cost have gone from $250/ month to $50 a month which is guaranteed for 2 years. We still get all the streaming services as before (using Roku stick for both services.) Best of all our internet speed has gone from 60-75 Mbs to 500 Mbs upload as tested with a speed tester. What's really unbelievable is that we waited so long to do this. And having to going in to the Spectrum store in Appleton (which is mandatory to discontinue the service) we did not complain and were friendly, being happy to be rid of this costly and terrible internet speed service. The agent on the other hand looked like he was a ticking time bomb ready to explode at any second. Even though it was a terrible visit experience, we were just as happy coming out of the store as going in, being relieved at having made this switch.

Waiting over an hour to still be #4 in line. Service for internet disconnects multiple times per…read moreday and customer service is no help. Highest price for internet in the valley also. Don't use them!!! horrible service and incompetent staff.

I went here to get help with a phone issue. The manager was working with trainees and she worked…read moreto take care of customers while helping me with my complex issue. She was successful in taking care of many customers paying bills and upgrading services while working to fix my problem. She trained her new employees all the while.. I haven't experienced this level of excellent customer service in years. Thank you!!

we went there to try to open up a new plan, Nick was awful to deal with, cursing at us, snapping…read moreat us, would not show us the price of a new phone unless we bought it. He would not show us our current account until we paid. Truly awful to deal with, cursed out all the other stores. Would never go back. if possible, I would give a zero star review.

My experience with this Verizon Store has always been pleasant. I've experienced great customer…read moreservice with multiple salespeople over the years. They're knowledgeable and helpful, friendly and polite. My most recent experience was with Drew. Drew was efficient and friendly, and extremely helpful even though I told him upfront I was not going to buy a phone that day. I will be going back soon to purchase a phone for my 13 year old. Also, word of advice. Make an appointment. Don't go in on a Saturday and expect to be seen right away. I witnessed a very rude customer have a fit because he would have to wait a half hour to be seen. He stormed off like a kid with a tantrum. With an appointment, I was able to see someone almost right away.

business customer who left the store today feeling shame and confusion…read more I came to the store to make an insurance claim for my iPhone 15, or to swap it out with a business device I already owned. I came to this store because it was the same location that set me up with all my business services and devices months back. They told me I don't have insurance, it wouldn't be covered, and I don't own the device I thought I owned. What an awful surprise! To get started, I was met by a friendly enough man, who after I showed him my cracked phone, removed the camera cover and said insurance will not cover it. I told him I was getting glass splinters in my hand and asked why insurance wouldn't cover something like that? He said the camera appears to be fine and it still functions and just so long as it functions I can't make a claim. I asked him why we were paying for insurance if when we damage our devices we can't make a claim? He went in back and returned with a thick pamphlet explaining what is and is not covered. I told him I can't be expected to read that (it felt demeaning and unhelpful) and recommended before they eagerly sell insurance, they should explain the actual benefits and take out that pamphlet at the point of sale. I asked if I could at least swap out my device. I was under the impression I owned a device already, and he assured me I did not. I asked him to check through my invoices to make sure before we went further- I was sure we were invoiced $600 for that phone in November. I waited ten minutes this next time the man went in the back of the store, I assume to talk to the manager (I think his name is Ben). They both claimed they werent having any luck finding evidence in my invoices that I owned the device and furthermore told me I don't even have insurance on my phone. I said that couldn't be- the last time I was in there I specifically requested it. When I setup my account I asked for a blanket policy on all my devices. They said I had nothing. Now I'm panicked. The manager rolled his eyes at me and said, "Oh yeah, I remember you alright", then denied his team ever helping me - claiming teleservices set me up, insinuating he wasn't responsible for any mix-ups with the insurance policy either. When I challenged him, he asked me what the names of the staff were who set me up back in May. I asked him if he remembers who he talked to during the month of May last year. The last time I was in the store I declined all the extra/add-ons several times, after they tried pushing several more times I had to tell them "enough" instead of caving from the pressure. I assume that's why he remembers me. At this point he told me they weren't going to help me, shamed me for insisting his untrained team provide clarity (I should've just left after they told me my phone wasnt paid for- hindsight's 20/20) and motioned that I leave the store and never come back. I went to the Verizon down the road where they found I did have insurance, that instead of giving me the blanket insurance policy for all devices I asked for, they only put insurance on my tablets (much more costly for me than the blanket policy) This new store was able to give me a blanket policy on all devices saving me a ton of money and within two minutes- found the invoice and confirmed I owned the device. They also let me know that I could totally file a claim for the damage I made to my phone when I dropped it and it would likely be covered.

I will be filling a Formal Complaint! Went in INCUIRING…read moreabout canceling my line on a combined account and paying that phone off so I could take advantage of promo for 50%off with a new line. To sum it up the REP said that didn't sound right to him ! very rude He did not inform me it was a switcher credit! That REP notated my account with a Possible FRAUD ALERT!

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Employee was obviously busy with a line of other people. She took the time and answered my quick…read morequestion about where to find my sd card photos when she clearly could have made me wait in line. She asked everyone if it was OK to help me first since I had a quick question. Very professional people there.

These employees are so incompetent. Lindsey is the worst and has no idea what she is doing. She…read moremade us trade in our phones and didn't process the trade in so we got charged and then we found out that we didn't even need to trade in the phones to get the promotion. DO NOT get home internet with UScellular. It didn't work so we returned it right away within the return window and we're still getting charged. The worst customer service I have ever experienced. These employees do not care about the customers and have no idea what they are doing.