Never sent me final bill. Went and asked for an itemized final bill so we could be re-imbursed for…read moreswitching to T-Mobile. I was told that they would send it to me both by email and snail mail... Month later didn't come. C alled US Cellular and they said they would send it...took another 2 weeks. Long story is that by the time we got the final itemized bill, 1 day later we got bill from collection company. I had to beg to get the bill sent in the first place! We did not move...everything remained the same. When we took the bill to T-Mobile we were told that they have had this problem before with US Cellular not sending out final itemized bill so x-customers won't be able to get reimbursements from their new cell phone companies. Bad business practice. Glad we moved to T-Mobile. Saving us lots of $ and we all have smartphones with unlimited data.

Received the best help in the world today at this location! No waiting, everyone on board to help…read moreretrieve some photos from my old phone and reactivate the new phone. It was not a problem at all for them and they understood the value of my photos (priceless to me!). It took a while but waiting for what they had to do was worth it many times over! They were not like any other location I had been to and didn't say they just wouldn't do it...just did it and I am eternally grateful! Diane Johnson

I went in with questions about new Internet in my area and was told about a promo that I would get…read morea nentendo switch and a 35$ price lock for like 3 years. Then she looked at my account and said that I had all these "banners" on my account and I was eligible for a buyout (which only had abot 2 months left of payments. Maybe 3.) And I was told I would get my full trade ins. Si I traded in 4 phones and got the Internet. My iPhone 17s were on back order for almost a month but my Google and Galaxy 25 were good to go. Now fast forward to November 1st, almost a month after I had been in the store (I know because it was my birthday on October 4th, we got the new iPhones and it took about 2 weeks to return the trade-ins. I took them both to the store at the same time, to the same rep, but for some reason 1 can not be found. While I was there.I asked about the prime I was told that I had been signed up for the wrong one and was not eligible. He said he could fix it and I left the store with the Ultimate internet plan. I feel like Verizon is more than happy to sell, sell, sell but when it comes time to fix what they need to, the find themselves lacking. Please fix what you broke Verizon.

Gavin is very good at diagnosing and fixing devices. I've had numerous ipads fixed by him. He's…read morereplaced screens and batteries for me. He is very efficient, honest and he is very reasonably priced. I highly recommend him. A few of my friends have had their devices fixed by him and have also had great experiences with him

I for her actually name but nickname is Rain she helped me get my phone back. I accidentally did…read moresomething that drastically changed the settings and then couldn't get back into my phone. Apple support was going to have me erase my iPhone which would have potentially erased so many things that may not be saved on the cloud. Thanks to Rain I didn't have to she also told me how to avoid the mistake from happening again. She did all this and even ended up staying late to make sure everything was okay worked and I had no other questions

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

I've been in this store twice. They know their business, Both times my phone needed a repair…read more Courteous, knowledgeable and efficient. I guess if I rated them on a scale of 1 to 10; they'd be a 11. Would certainly recommend them for your phone repairs/cleaning. Most recent visit: 2/4/26..

went to the oshkosh store with pc problems and phone problems travis and taylor helped us out, not…read moreonly did they fix are problems but they treated us like family and were great to work with such a pleasure thank you again for all you did for us Travis Rajko and Vicki Petrovich

I had called multiple stores in the Oshkosh area to get a quote of what it would cost me to get my…read morefan replaced for my laptop. Every place was far too expensive and wanted to run a diagnostic test, which would take days, and I already knew what I needed done and needed the laptop for college classes. Called Milwaukee PC last, and I'm sure glad I did! They game me a quote right away and had extremely fast and friendly service. I would highly recommend this place.

Computer stores.. It's a tough business and I hope this one stays. Online retailers make it hard…read morefor places like this to generate the necessary traffic. Location is good and store is plenty big, has an unfinished feel inside, like the finished the floor, ceiling and walls, but didn't do much to make it look complete. So it feels a bit empty inside and almost a warehouse feel. Sounds weird, but don't let that stop you from going in. I can't speak on prices too much, I've been in a couple times for a quick grab n go purchase here and there. Never much time to browse and see what they have. They can special order just about anything if they don't carry it or have it in stock. Selection is pretty good in store from what I saw, but for anyone looking for real specific types of processors, motherboards, equipment there is a chance they might not carry it. They offer custom builds of computers if I remember correctly, you can buy all the stuff you need to build your own in here. My experience: I was cleaning out my custom build desktop of dust/dirt build up, installing a 2nd hard drive and a few other custom changes. I left one side panel of the case off, was running the pc. This is where I did something stupid, I had to move a wire away from the processor fan, it was slowly moving towards it, no time to power off etc. I reached in, moved it and my finger tip barely hit the Processor cooling fan. Almost sliced the tip of my finger off and also broke a blade off the fan. It started making a god awful noise and my fear was damage to the computer. Thankfully there was none. On my tablet I went online looking for a replacement fan, found out I had a very odd size fan in both MM width and height. Very few sites carried any, even newegg.com and amazon.com. I didn't want to buy something I think would work and then have to return it, plus 3 day shipping at least. So i looked locally, thought of this place and sure enough they had exactly what I wanted and needed. It was just slightly cheaper in store, shipping online would have been $15 and in store was about $10. They were helpful, helped me to the area of cooling fans and helped me find the right one. In the end I recommend this place for service and in a pinch selection. Try support your local business and shop there, they have plenty of items and i'm sure you can find some things worth the in-store purchase rather than ordering and waiting for online shipping. It's very convenient and found it to be for my situation.

4pm appointment Thursday April 2nd. They call Tuesday the 31st of March to confirm the appointment…read more Show up day of appointment and they are closed, no one in the place. Other people showing up confused. They send me an email "oops you missed your appointment." No, your idiot staff wasn't working the hours posted on your own door. Nobody reaches out saying they would be closed, door says you're open until 7pm. Idiots.

The staff there are absolutely AWESOME! They are THE definition of PROFESSIONAL! They did EXACTLY…read morewhat I asked them to do, which was help me put my tablet into a case, which took them LESS than 3 minutes! I HIGHLY recommend coming here for service that DOESN'T suck, like Best Buy!

I had a serious and unacceptable experience with this AT&T store…read more A few years ago, I added my then-girlfriend to my account and granted her limited access because she had a line on my plan. After we separated, she went into this store to transfer her line off of my account and onto her own. Instead of transferring her line, the store representative transferred my phone number to her new account, without me being present, without my authorization, and without my four-digit passcode. As a result, my phone is now on her account, and her phone remains on mine. This is a clear violation of AT&T's own security and account-verification procedures and constitutes a breach of contract. No account changes of this magnitude should ever be made without the account holder's presence or proper authentication. The mistake has caused unnecessary stress and complications that should never have occurred in the first place. This was not a minor error, it was a serious failure to follow basic protocols that protect customers. I strongly caution others to be extremely careful with this location and to double-check every change they make to their account. This situation should never have happened.

HORRIBLE customer service! My phone started powering off when plugging it in to charge. Didn't…read morematter if it was wireless or with a cord, it would just power down. Figured it was time for an upgrade, so my wife and I headed to the Oshkosh AT&T store. When we walked in the door we were punched square in the face with a completely OVERWHELMING smell! It was nauseating. My wife was literally choking on it! The employee said it was an air purifier. There was a large vase looking thing just spewing stuff upwards into the air. As my wife was gagging the guy had the nerve to say to her, the customer, you can step outside if you want. Wouldn't the right thing to do in that instance be to unplug the thing until we left?? NOPE. He directed us to one of the fix-it stores and that was that. I still don't have a phone and will NOT step foot back in that store! A couple decades as a AT&T customer and I think this has drove me to find a new carrier.

Good customer service by hailee. But the other lady behind the counter was rude and kept giving my…read morehusband dirty looks.

Awesome!!! Jamie went through everything step by step, answered all my questions, and was very…read morepolite. Five starts for sure I appreciate the customer service.

I went inot the store on Koehler st. yesterday. The woman that was greeting people didn't smile or…read moresay hi. She just asked for my name. Then she said what are you in here for. I told her that I may have an issue with the battery on my phone. She said I'd have to go to Best Buy or another business to get a battery. Then I asked if i would upgrade, would I get a protection plan? She went on and on, and I asked again about a protection plan. She never had me go to one of the sales reps. She was rude and unfriendly, and not at all helpful. Well the sales reps asked me to leave the store because I got frustrated with her. He might have been a manager I think. I went home and discovered that I had Apple Care, so called and the person did a diagnostics on the phone, and checked battery. My battery was fine. She thought is was the charger. So I went to Best Buy to get one. The person that helped me was great. He helped me pick out a charger, which was the issue. Now phone works fine. I would never go back there!! Quite a few people and the guy at Best Buy recommended another carrier. When this was just US cellular, I was always treated with respect.

We were greeted immediately and made to feel welcome. When it was our turn, we were helped by a…read morevery nice and professional young man named Kiante. He helped us thoroughly set up and transfer data from 2 old phones to the new phones purchased by our elderly folks. I highly recommend Kiante and U.S. Cellular in Oshkosh. T-Mobile will be fortunate to absorb this customer - focused team into their portfolio!

The staff is so friendly, helpful, and knowledgeable! I had my iPhone battery replaced. I will…read moredefinitely use them again!

I ordered a replacement key fob. They said they could program it, but when I went there the guy…read moresaid he didn't know how and I had to come back when the manager was in. I waited another week for a time the manager was in and my husband went. he didn't know how to do it either and said he had to wait for the GM to be in. My husband called back same day as he was supposed to be in at 1 to be told he couldn't wait to help us "he is busy and has calls to make".So after waiting two weeks to get i and two trips to the store, still no key fob. I am not amused at all.