I have been a loyal T-Mobile customer for over 7 years, i am questioning that loyalty today We walked into the Oshkosh location looking forward purchasing the new iPhone 16 pro, Ben stated because it was a new release , anywhere we go we are going to have to have it delivered. I asked Ben if he could call Appleton or Fondy? Went all down hill after that !! Ben was rude and unprofessional, I dont know how he made it to store manager with the unprofessional attitude he had today. He said you can do it, i asked him why he could assist with this? He stated it's not apart of his job? I then proceedto state, isn't your position Customer Service, he than be came condescending , and rude. Thank you Nick for intervening and try to assist us & rectifythe issue with professionalism. This guy is a dirt bag, rude & unprofessional. I will NEVER go to this store again. I'm also consideringchanging providers. How can this guy be in a leadership position & behave is this demeanor? Is beyond me, i would not want him representing my company. One star is being generous. read more