Anthony was awesome to deal with, very pleasant experience. Would definitely go back.read more

Just the most awful service by ryan...he clearly was being lazy bc system was slow so said he cld…read morenot really help me but when he asked rep next to us who was helping couple the rep said well i just waited when he asked him what he did...not ryan ...pretty much get out...anyway long story but the guy is arrogant, belittling, and real jerk...yes jerk...he looks you up and down and i guess i did not fit the look of anyone who thgt worth helping..tt guy named michael after on phone to report...said thats terrible was going to tt ryan right after and then call ne bk...nooe no call nothing.. alm just lies and creeps who do not care Walk away find another place but nit here...just jerks

Good customer service although... Took my phone there recently and unfortunately they weren't able…read moreto fix the broken screen. Phone worked fine when it was brought in but now the phone doesn't turn on. They'll have it for a week and hopefully can fix any issues. More to come.

Great service. Excellent selection. Easy returns. Easy in and out.read more

What is the point of asking customers to answer questions about why they are visiting if you don't…read moreuse it to triage responses? If I am returning equipment I should not have to wait 90 minutes while people choose cable plans. You could also measure and reward your staff for volume of transactions, or staff a greeter who takes care of simple questions and quick appts. I have been here 4 times in the last 3 years and DREAD it every single time as the wait is always more than an hour. I've lived in other parts of the country where they have figured out how to deliver service efficiently so the status quo doesn't have to be this horrible.

Absolutely the worst company. Billing problems, customer service problems and very difficult to get…read morein touch with a competent human being to resolve issues

I recently visited Verizon to upgrade from an iPhone 14 to an iPhone 17 and trade in my old device…read more What should have been a simple process turned into an incredibly frustrating experience. We were working on factory resetting my iPhone 14 for trade-in, but because I was connected to unfamiliar Wi-Fi and had certain security settings enabled, I was told it could take up to an hour. The employee then suggested she might be able to speed things up by doing something from my new iPhone 17, which had already been fully set up and had all my data successfully transferred. After entering my password a few times at her request, she removed the case from my new phone and told me everything was done. That's when I realized she had factory reset the brand-new iPhone 17 -- the one I had just transferred all my data to. I immediately asked her to pause and make sure we could regain access to the 17 before wiping the 14, since any data not backed up to the cloud was still on that device. Despite this, within minutes both phones had been factory reset. At that point, she began asking other employees how to recover at least one of them and restore my data. After about 30 minutes, we finally made progress logging back into my iCloud. However, she was only able to restore my cloud backup up until the previous week, meaning anything not backed up after that point was permanently lost. She then began setting the phone up again for me, but the process took far longer than it should have because she repeatedly inserted herself into a separate conversation with another Verizon employee and the customers he was helping. Instead of focusing on fixing the mistake, she prioritized telling stories. At one point, I watched my phone go to sleep because it had not received an action from her in so long. What should have been a straightforward trade-in ended with me losing recent data and sitting through my brand-new phone being completely re-set up -- a process I had already completed days earlier -- while waiting several minutes between each step. Extremely disappointing experience and a serious lack of attention to detail. When it comes to handling customers' personal devices and data, a much higher level of care and professionalism should be the standard.

If I could leave zero stars, I would. I'm not sure what's going on with this Verizon store, but my…read moreparents have gone in twice in two days and were met with impolite, brash, and completely unhelpful employees. For comparison: I live in Menomonee Falls and had a great experience at my local Verizon. The staff there were exceptional when I needed to transfer my phone and start a new account with my husband. My parents were trying to be added to that same account and were told they could go into any Verizon store to complete the process. Last night around 4 p.m at the Appleton calumet location , a male employee told them he didn't have access to help them. I was on the phone during this conversation, kindly asking him to assist them, since they're not tech-savvy and needed guidance. He told them they'd have to come back after I sat on hold for hours to get the transfer processed--then they could return the next day to pick out phones. They went back this morning, only to be treated even worse. A blonde, heavier-set female employee said to them verbatim: "I'm not talking to you guys anymore. I won't say another word." This was in response to simple questions they had about how to get new phones. Completely unacceptable. I've since learned I can't make them account managers until 7 days after the transfer, but my local Verizon rep, Eric (who is incredibly helpful), explained that employees should be able to assist over the phone if needed. The behavior from the staff at this location was rude, dismissive, and unprofessional. This store clearly has a pattern--after reading other negative reviews, it's no surprise. The woman my parents dealt with at 9:30 a.m. today should not be working in customer service at all. My parents live two hours away, and I was relying on this store to help them in person. Instead, they were disrespected and left frustrated. I ended up ordering their phones online--clearly the more efficient and courteous route. Verizon, do better. This store and its management need serious attention. I told them to not go back to that location!

IT Evolution exceeded my expectations. They fixed all the problem with my computer, prices were…read morevery reasonable and the customer service was phenomenal. Jorge, came in during closed hours to allow me to get my computer because I needed it prior to leaving for vacation. I will return to this store for all of my future IT needs. I'm not big on writing reviews unless I have an extra ordinary experience and in this case, I DID. Highly recommended

The owner hung up the phone on me when I called. I called back and then he ignored my phone call…read more This is not how you do business.