Canceling my wifi was a 1 hour phone call for no reason, & returning equipment I waited over an…read morehour with 2 people in front of me at the Appleton location when I arrived. Do NOT recommend. If you're returning equipment just figure out how to mail it. We switched to AT&T fiber for better pricing (consistent, at least) & customer service. Workers seem fine it's not them entirely it's the company. Don't do it, go with someone else. Not to mention their service is inconsistent and about 1/2 of the speed you pay for. Don't do it.

After decades with Spectrum and extortionary costs, along with dismal in town (Appleton) speeds…read more(contrary to what they advertise), we finally switched to TDS. Our monthly cost have gone from $250/ month to $50 a month which is guaranteed for 2 years. We still get all the streaming services as before (using Roku stick for both services.) Best of all our internet speed has gone from 60-75 Mbs to 500 Mbs upload as tested with a speed tester. What's really unbelievable is that we waited so long to do this. And having to going in to the Spectrum store in Appleton (which is mandatory to discontinue the service) we did not complain and were friendly, being happy to be rid of this costly and terrible internet speed service. The agent on the other hand looked like he was a ticking time bomb ready to explode at any second. Even though it was a terrible visit experience, we were just as happy coming out of the store as going in, being relieved at having made this switch.

I recently visited Verizon to upgrade from an iPhone 14 to an iPhone 17 and trade in my old device…read more What should have been a simple process turned into an incredibly frustrating experience. We were working on factory resetting my iPhone 14 for trade-in, but because I was connected to unfamiliar Wi-Fi and had certain security settings enabled, I was told it could take up to an hour. The employee then suggested she might be able to speed things up by doing something from my new iPhone 17, which had already been fully set up and had all my data successfully transferred. After entering my password a few times at her request, she removed the case from my new phone and told me everything was done. That's when I realized she had factory reset the brand-new iPhone 17 -- the one I had just transferred all my data to. I immediately asked her to pause and make sure we could regain access to the 17 before wiping the 14, since any data not backed up to the cloud was still on that device. Despite this, within minutes both phones had been factory reset. At that point, she began asking other employees how to recover at least one of them and restore my data. After about 30 minutes, we finally made progress logging back into my iCloud. However, she was only able to restore my cloud backup up until the previous week, meaning anything not backed up after that point was permanently lost. She then began setting the phone up again for me, but the process took far longer than it should have because she repeatedly inserted herself into a separate conversation with another Verizon employee and the customers he was helping. Instead of focusing on fixing the mistake, she prioritized telling stories. At one point, I watched my phone go to sleep because it had not received an action from her in so long. What should have been a straightforward trade-in ended with me losing recent data and sitting through my brand-new phone being completely re-set up -- a process I had already completed days earlier -- while waiting several minutes between each step. Extremely disappointing experience and a serious lack of attention to detail. When it comes to handling customers' personal devices and data, a much higher level of care and professionalism should be the standard.

If I could leave zero stars, I would. I'm not sure what's going on with this Verizon store, but my…read moreparents have gone in twice in two days and were met with impolite, brash, and completely unhelpful employees. For comparison: I live in Menomonee Falls and had a great experience at my local Verizon. The staff there were exceptional when I needed to transfer my phone and start a new account with my husband. My parents were trying to be added to that same account and were told they could go into any Verizon store to complete the process. Last night around 4 p.m at the Appleton calumet location , a male employee told them he didn't have access to help them. I was on the phone during this conversation, kindly asking him to assist them, since they're not tech-savvy and needed guidance. He told them they'd have to come back after I sat on hold for hours to get the transfer processed--then they could return the next day to pick out phones. They went back this morning, only to be treated even worse. A blonde, heavier-set female employee said to them verbatim: "I'm not talking to you guys anymore. I won't say another word." This was in response to simple questions they had about how to get new phones. Completely unacceptable. I've since learned I can't make them account managers until 7 days after the transfer, but my local Verizon rep, Eric (who is incredibly helpful), explained that employees should be able to assist over the phone if needed. The behavior from the staff at this location was rude, dismissive, and unprofessional. This store clearly has a pattern--after reading other negative reviews, it's no surprise. The woman my parents dealt with at 9:30 a.m. today should not be working in customer service at all. My parents live two hours away, and I was relying on this store to help them in person. Instead, they were disrespected and left frustrated. I ended up ordering their phones online--clearly the more efficient and courteous route. Verizon, do better. This store and its management need serious attention. I told them to not go back to that location!

Terrible company after 8 years plus paying my bills all on time no problem for 4 lines, had a work…read moreinjury and hardships, they were the worst to work with even more terrible than credit card companies and with that being said I paid off all that was owed, I was told that if I paid this 350 plus bill I'd be up to par, then another bill came, then another for 220 plus, even though all our numbers were ported out to another carrier they chose to keep ​charging me and after reviewing all the BBB similar issues I BELIEVE THAT A CLASS ACTION LAW SUIT needs to be brought upon US Cellular. I will reach out to a specialized class action attorney to get the ball rolling for all the victims including myself for what they're pulling. I hope your company goes to shit. Looks like you're on your way!

Ordered home internet with US Cellular. Have had good luck with the phone service so I thought I'd…read moretry the internet. WHAT A HUGE MISTAKE! There is NOBODY ELSE in my household and I don't game. My internet apparently ran out of available data for the month and now I can't so much as watch Netflix. When I tried to cancel they told me I only had 15 days to return my router and now in order to cancel I have to pay them $300 to purchase their router. I had no idea their service was going to stink until day 28 when they turned the data faucet off. STAY AWAY!

I didn't get the guys name that helped me switch over today but a great big Thankyou for your great…read moreservice!!! Much Appreciated. Sandy Schaub

From the owner: Visit the T-Mobile store in Appleton and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3719 E Calumet St Ste 2 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

great help! instead of taking my money and saying they cant fix it, they walked and talked me…read morethrough some very useful steps to fix my labtop myself and even some steps i can take for future endevors

J&J Electronics did a great job for me. Wanted a projector mounted in a small room. The walls were…read morenot accessible to run HDMI cable. J&J improvised and ran the HDMI concealed so the job still looked neat and professional. I have the perfect set-up now and their price was very reasonable compared to other installers in the Fox Valley. Highly recommend.

T-Mobile advertised discounts for nurses 25$ per line. In reality 45$ per line…read more If you use the insurance they are based out of India good luck getting a replacement phone. Customer service unfamiliar with policies and will send you back and forth. For the 2 years we were with them. I spent around 8 hours on the phone with customer service reps and 3 hours in store to try to resolve various issues. The insurance rep that T-Mobile contracts with left me on hold I went to the T-Mobile store and the general manager got through and resolved my issue while I was still waiting on hold for over an hour. Current manager was not helpful staff underneath her knew more of company policy thank you she did

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

This is by far the worst installation service I have ever experienced. Fiber optic cable…read moreinstallation was shotty work to say the least. Technician punched several holes on my cedar siding.. left foot boot prints all over my carpet. I tried to set up an account to change my network password with no success.. called customer service they are no help hung up on me... I DO NOT RECOMMEND THIS COMPANY BE WARE VERY UNPROFESSIONAL PEOPLE.

We were locked into $42.00 for life payment. Today our bill was $68.20! Tried to call to find out…read morewhy such a large cost increase. I was on hold for 35 minute. No answer so I hung up. We will send a letter to cancel service since no one answers the phone!

I was looking to drop my expensive cable provider for a smaller local company…read more When I called this company I got a high pressure sales pitch to sign up today. When I told him I wanted to call around and compare prices, he hung up on me ! I don't care what the price is now, I'd never do business with this company!

Dish is absolutely terrible. I called to set up my account and told them that literally the only…read morechannels I wanted were the ESPN channels in HD. So they sold me the package and sent a guy to my place to set me up. Upon his arrival he informed me that I was only receiving an SD receiver so I would not be able to view any of my HD channels that I had paid for. Why would dish sell me HD channels but not tell me I wouldn't be able to view them? So I had to call and sort it out, and pay $100 to upgrade to an HD receiver. They sent a guy out to upgrade my receiver. Once I had the HD receiver I discovered that I didn't have any ESPN channels in HD. Dish had flat out lies to me and told me they were in my package when they were not. So I had to call in again and increase my monthly payments just to get the channels I was originally promised.