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Appleton, WI

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AT&T Store

2.3 (6 reviews)
Closed • 10:00 am - 8:00 pm

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5 months ago

Anthony was awesome to deal with, very pleasant experience. Would definitely go back.

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2 years ago

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11 months ago

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Verizon

Verizon

2.0(6 reviews)
0.1 mi
•$$$$

Typical Verizon store. Nothing spectacular. Took me a while to be helped and it did not appear to…read morebe that busy. Staff I interacted with when I finally interacted with them were friendly. They did have many of the accessories I needed in stock but they didn't have the car charger I needed and were going to order it but it was quicker for me to order it through Amazon.

I recently visited Verizon to upgrade from an iPhone 14 to an iPhone 17 and trade in my old device…read more What should have been a simple process turned into an incredibly frustrating experience. We were working on factory resetting my iPhone 14 for trade-in, but because I was connected to unfamiliar Wi-Fi and had certain security settings enabled, I was told it could take up to an hour. The employee then suggested she might be able to speed things up by doing something from my new iPhone 17, which had already been fully set up and had all my data successfully transferred. After entering my password a few times at her request, she removed the case from my new phone and told me everything was done. That's when I realized she had factory reset the brand-new iPhone 17 -- the one I had just transferred all my data to. I immediately asked her to pause and make sure we could regain access to the 17 before wiping the 14, since any data not backed up to the cloud was still on that device. Despite this, within minutes both phones had been factory reset. At that point, she began asking other employees how to recover at least one of them and restore my data. After about 30 minutes, we finally made progress logging back into my iCloud. However, she was only able to restore my cloud backup up until the previous week, meaning anything not backed up after that point was permanently lost. She then began setting the phone up again for me, but the process took far longer than it should have because she repeatedly inserted herself into a separate conversation with another Verizon employee and the customers he was helping. Instead of focusing on fixing the mistake, she prioritized telling stories. At one point, I watched my phone go to sleep because it had not received an action from her in so long. What should have been a straightforward trade-in ended with me losing recent data and sitting through my brand-new phone being completely re-set up -- a process I had already completed days earlier -- while waiting several minutes between each step. Extremely disappointing experience and a serious lack of attention to detail. When it comes to handling customers' personal devices and data, a much higher level of care and professionalism should be the standard.

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AT&T Store - mobilephones - Updated November 2026

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