This Hardware store is VERY FRIENDLY, HELPFUL, they have a power center, repair screens . Great…read moreFamily owned business . Shop Locally !

Northside True Value lost me as a customer before I even purchased anything. The experience of…read moretrying to buy something from them online was bizarre and it's a good example of how communication skills and good customer service skills are so important in business. They had an item (chainsaw) listed on eBay that I was interested in but I had a couple questions that I needed answers to before I bought it. So I sent a message to them through eBay. I received a response that was so illiterate that I simply couldn't understand it. I only had three questions. 1) Did they happen to have the same chainsaw but with a longer bar than the one listed on eBay (they are an authorized dealer for the brand)? The chainsaws are exactly the same but it can be ordered with several bar lengths and I wanted a longer bar. 2) If they had it with the longer bar and I ordered it directly from them would it still include free shipping as the one on eBay? 3) Since I was ordering from another state, would I be paying sales tax? The response I received didn't answer any of the questions. It just said they had the chainsaw with the shorter bar. So I wrote again to the email address listed on their website and I received a reply from Jay Vanevenhoven who I believe is either the owner or the manager of the store since his picture is on their website's home page. He informed me that they didn't have the chainsaw with the longer bar. Despite that, I was about to order it with the shorter bar when I decided to read the entire eBay listing. The problem was that three detailed item description sections in the eBay listing said it was a much smaller model chainsaw of much lower value. I figured whoever made the eBay ad simply goofed but I had to ask. So I emailed Jay again to make sure that I would be ordering the correct chainsaw. What I received was a short, blunt response in all caps. Here's a cut & paste of his response: "IT IS WHAT THE TITLE SAYS IT IS" But most of the detailed description said it was a different, much smaller chainsaw so my question was an obvious one. Now, maybe Jay simply isn't aware that typing in all caps is the internet equivalent of shouting and considered poor etiquette but I suspect that he was just irritated that I asked a perfectly legitimate question. I responded by saying that if he was buying something but the details of the item described a completely different item, I would guess that he would ask for a confirmation that he was buying what he thought he was buying. But apparently that made Jay angry. Now I had to decide if I would buy an expensive product from a company whose boss gets mad when you ask a him a very simple question. On top of that, one of his employees is apparently illiterate and should either learn English or NOT respond to customers in writing and another employee can't answer three simple questions all of which could have been answered in a single sentence. I don't think so. This experience was NOT a good example of customer service to put it mildly.

I called for a free consult about a traffic violation that I have been terrified about. Not only…read morewas Jeffery Oswald helpful, he was comforting and honest with me. Additionally, he returned my call in a very timely fashion. I'm so glad I was able to get in touch with him for a consultation.

The entire Hammett Bellin & Oswald team was professional and courteous while handling several…read moretickets. They were honest and upfront with me which I appreciated. They handled all the paperwork which kept me from driving several hours and taking time off of work.

Brett Meuret came to my home today to take care of a clogged shower drain. Brett arrived on time,…read moregreeted me in a polite, pleasant , professional manner. We discussed the problem and Brett got right to work. Brett helped me with the ceiling tiles in the basement that had been damaged when the shower overflowed onto the floor and leaked down into the basement. Then he went to the shower and power rodded the drain and discovered a giant wad of hair that had been obstructing the drain. He made sure that the drain was free flowing and then cleaned everything up so it was all neat and tidy. Brett was very knowledgeable and explained everything in a thorough manner. I would happily recommend Brett and Black-Haak Heating and Plumbing for any work of that nature that you need to have done. Everyone at Black-Haak is friendly, professional and they get the job done in a timely and efficient manner.

I've had good service from Black-Haak before, but this appointment was disappointing. I scheduled…read moreweeks ahead, left work early, and brought my kids to our tornado-damaged home. We waited outside for an hour, and no technician came. At the appointment time, I received a text saying I had to confirm or no one would come. I didn't get it until well after the tech was supposed to be there. I was later told they'd tried calling and had sent the technician home, but I received no calls or voicemails. Why wouldn't they just show up for the appointment? I wasn't told a second confirmation was required. I hope Black-Haak reviews what happened.

So knowledgable and helpful! Great customer service! Highly recommend!!read more

Phillip is terrific to work with. He's honest, on-time and does quality work. We remodeled our…read morehome and had him come for quotes. He was very responsive and offered suggestions with no pressure. The order arrived as expected and he was on-site for the installation. The product was high quality, looks beautiful in the new home, and worth the investment. I would highly recommend Phillip for any window treatment products as he stands by his work, installs himself, and does quality work.

Excellent service! Doug and his employee was a huge help for…read morea beginner like myself! Highly recommended!!!

Do not entrust your boat or trailer to these people. They seem like just a sweet older couple at…read morefirst, but their true colors come out as soon as a disagreement comes up. Their conflict/resolution skills are nonexistent. We've stored our boat/trailer with them for 2 seasons, now, and this will obviously be our last. Recently Doug told us there was a mechanical issue that he fixed and charged us $450, then he brought our boat to the marina where we rent a slip. I have no confidence in his boat mechanical skills either, as several sketchy things have happened. He parked our boat in our slip at the marina. While storing it or working on it, they ripped several seams in the canvas. This was an older canvas, and I'm sure it happens all the time. We paid just $75 to a repair shop to have the seams re-sewn later, so no big deal. The problem is, instead of telling us they had ripped the canvas when they dropped the boat off in our slip, they balled it up and threw it on the floor of the boat and never told us they actually dropped it off there at all. For 2 weeks we were calling them (since we live an hour away) to see if the boat was dropped off, and they never answered their phones or voicemails. Finally we called the marina and the lady there went out and confirmed our boat was there in the slip, but uncovered. We drove right up and saw the condition of the boat. It had been sitting uncovered in the rain and storms for 2 weeks and incurred a great deal of cosmetic damage. The carpets and upholstery was significantly water damaged. And we quickly discovered there was mechanical damage as well. For another month we tried calling Valley Marine several times a week, leaving messages and they never called us back. I finally reached them by phone and Doug told me he was not going to return our trailer to us until we paid for the $450 repair he had made. I explained to him that the damages they caused greatly exceed that amount, and he said, "I won't let you talk and I won't listen to you." So now we have to get a police escort to get our trailer returned, and there will likely be a civil suit for the damages to our boat. Do not trust these people. They are unreasonable and they have now refused to return our trailer. Definitely more trouble than it's worth.