I like working with Suess Electronics, they are helpful, knowledgeable, and courteous. I have made…read moreseveral purchases over the years and always feel that they really appreciate the customer. I have a complicated system for the average person. Hank was the support staff that set up and trained me on the equipment. He was great; patient, and knowledgeable - give him a raise! :). Thanks again, Suess - so much better than the big box stores. Bob VB

Installation technicians Hank and Rob did a GREAT job installing our Sony 65" xBR set. Their…read morecollective installation skill set coupled with their tech knowledge and friendly demeanor were key In understanding and operating our new Sony. Professional, polite and respectful of our home was the "icing's on the cake " that completed our experience with Suess Electronics. We highly recommend this exceptional audiovisual provider over any other Wisconsin provider. We will be back! Mike & Nancy. GB

We were referred to Control Freaks by a large, local electronics store who did not have time for…read moreour project. We had waited for over two months for them to (not) schedule our job, so we expected a long wait time with Control Freaks as well. To the contrary, Jerry came out the same day to give us an estimate, and he completed the work four days later. Jerry took about an hour longer than he had anticipated because he was dedicated to making sure everything was up and running perfectly before he headed out. He was polite, clean, honest, and meticulous. Overall, we could not be happier with the service we received from Control Freaks and would not hesitate to refer them to friends and family. We will certainly use them again in the future.

We moved to Oshkosh in August and needed to get our tv mounted above a stone fireplace. I thought…read moreit would be difficult (way beyond my ability) and expensive. We found Control Freaks on the web. They did an excellent job at at very reasonable price. I recommend them highly.

Went in to the store a few weeks ago to get a quote for surround sound for the house we're building…read moreand met with a representative. We left more confused than when we entered, the sales rep was so unorganized and confusing. He asked us to email him our blueprint so he could give us a bid, which I did as soon as we left and he never even got back to us with a quote or responded. Will never go back.

I really appreciated the help sound world gave my parents. They made a few recommendations that I…read morewouldn't have thought of that worked out much better and saved them a ton. Extremely friendly staff! We worked with Jake who took the time to explain different options and give us his well thought out opinions which were great. There are lots of electronic stores around, but if you're looking for really great customer service and piece of mind that what your being sold is at a good price, and that you're being shown what you need, then I would go to these guys! Thanks again guys!

We had them contracted to add 2 outlets for some tvs and terminate 4 cat 6 cables. Turned a 4 hour…read moremax job into 13.5 hours billed plus excessive materials that were used due to an extremely poor routing choice by a "journeyman" electrician. Battled back and forth before I could even get a response in regard to an adjustment. One was made but we still had to pay double of what it should have been. Had a second job quoted and agreed upon shortly after with a known deadline and they never showed or called. Location is showing California but we are located in Two Rivers.

I can't say enough about how great the customer service is (thanks to Johnnie) at this…read moreestablishment! I won't go into details as I would not want everyone to expect to have done for them what they did for me and my mom at no cost! The work that Mark has done for my mom in the past was great. They company were fast, clean and efficient. They did not go over the quote and were easy to work with and helped come up with a plan to fit the budget. They will be hired again for more work that we have planned in the future! Thank you again Johnnie for all of your help and all that you did!! They are really lucky to have you at Hubbart!!

I used to be a customer, had few issues and swap to Xfinity and was happy. I moved and xfinity…read moredoesn't serve my new address. I wait the tech all day and he didn't show up. Now they are telling me to reschedule for 3 weeks from today on a weekday (when i work) later. This is extremely disappointing and disrespectful. They said they don't have appointments for any Saturday. In summary i was trying to be a returning customer, waited 2 weeks for my appointment, waited all Saturday for the tech that didn't show up and now they don't have a date to install my system. Seems best option is to look for their competitor.

garbage company, garbage equipment, garbage customer service. I would give them zero stars if I…read morecould. cameras stopped working, maybe 30% of the time at best. both CO2/Heat/ carbon monoxide sensors are eating Panasonic CR 123 batteries every 3-4 weeks. I'm done. was with Brinks originally, then ADT bought them and all went to heck in a handbasket. Brinks is back, and I'm going back post haste!

Terrible !!! Closed account because I sold business and they still took payment from my checking…read moreaccount. Called them many times and they stated they would refund me. still nothing to this day and that was months ago. No follow up what so ever

A great company to do business with. I had my business and home systems with them. I sold my…read morebusiness and now just have my home. The new owner of my business signed up with them. Highly recommend!

I had the same experience that most people have trying to return an exchange cable box. Why should…read moreI wait hours to do a return that I saved Spectrum from having to send a technician out to replace their defective equipment. I left my used box with an employee at the store and he told me to take it back that he wouldn't give me credit! I walked out without it!! I did receive credit! I won't ever go into another Spectrum store. They can come to my house and replace the equipment.

Absolute total lack of regard or appreciation for their customers. I cannot strongly enough…read moreencourage other provider options. We now have more channels and better internet for over $100.00 /mo less. It's no wonder that for the first quarter of 2026 subscriber cancellations doubled from 60,000 in the same quarter of 2025 to 120,000 this year!! Stock of parent company Charter Communications took a 25% devaluation at the end of this past April!! We were loyal for decades but kept losing channels to higher cost upgrade packages and got tired of always being "put on the elevator" with ridiculous price hikes. They "stick it" to loyal customers to offset deals for new subscribers and to counter losses from customers who have walked away in frustration and disgust. When we walked in to cancel our account, the only question asked was whether we had already gone with another provider. There was only total indifference and no concern to inquire about what brought us to this point. Pretty sorry customer care!!