I called Fingerprint Computer Services to mount a tv above our fireplace. They showed up on time,…read morecompleted the task in an hour, cleaned up after themselves, and charged the quoted price. Very satisfied.

I have needed the services of Fingerprint Computer Services twice in two weeks. The first time, I…read morecalled on a Sunday, thinking that the best I could do was to arrange for a home visit in a day or two. Totally surprised when the IT told me that he could be at my house in two hours. He fixed my "crashed" laptop in an hour. Runs perfectly. Second call, two weeks later, was for connecting a device by way of downloaded app and much manipulation. Oh, he came the same day that I called for help. I strongly recommend Fingerprint for all your computer needs. Doug Flaherty, Appleton WI

Wow, thanks Jim and Travis! I had decimated my HP laptop and Jim explained in a very knowledgeable…read moreway how much parts and labor would be to repair. I decided to say good bye to a substandard PC and purchase a refurbished one from Jim. He made it convenient and the pricing was awesome. I took the Dell laptop home and was was wowed right away, I spent years working with a very slow PC. But, didn't realize it. The one Jim sold me is a thousand times faster! Jim transferred stuff from my old PC to the "new" one and without me having to remind him he put my wireless mouse attachment from the old lap top. Great work. I am very grateful. You guys are never allowed to retire. Don Lofgren Jr.

These guys are great. They have plenty of time to explain what I'm interested in instead of…read morereading amazon reviews all night. Whenever I need an accessory they have the good stuff instead of the cheap flimsy stuff from Walmart. When my wife's laptop got hacked (our fault) we had them do the re-install to save me the hassle. Definitely trust their advice.

IT Evolution exceeded my expectations. They fixed all the problem with my computer, prices were…read morevery reasonable and the customer service was phenomenal. Jorge, came in during closed hours to allow me to get my computer because I needed it prior to leaving for vacation. I will return to this store for all of my future IT needs. I'm not big on writing reviews unless I have an extra ordinary experience and in this case, I DID. Highly recommended

The owner hung up the phone on me when I called. I called back and then he ignored my phone call…read more This is not how you do business.

I have used this business for many years. Knowledgeable and helpful, it is especially nice to have…read morea "hometown" resource to meet your computing needs. Service and sales have always been excellent.

My sister in law's laptop got hacked while she was visiting us from Arizona, and she was locked out…read moreby the hacker. Tony and his team were able to get it back in service same day, the day before Thanksgiving. He reloaded Windows and got it going for us quickly. I have used them several times and always have consistent fast efficient and cost effective service. I recommend HCBS.

8 years ago, I had the Appleton store build us a desktop PC, I picked out the case and had a card…read morereader and a dvd drawer installed, so I now have reached out TWICE to get a quote on updating the whole thing, and all I received back is crickets! So don't bother wasting your time!

The only reason they are getting a second star is because both the gentlemen I interacted with in…read moreperson were helpful and polite. The guy who actually worked on my laptop was not AND I ended up being charged more than double the price that I was quoted. I brought my laptop in because the keyboard wasn't working after reinstalling windows. They called me a few days later saying the battery doesn't work anymore and they were going to take it apart and do all this other stuff. The battery was fine and didn't end up being replaced or anything, but it had been sitting around uncharged for about 3 months. I told him it probably needs to be plugged in overnight and he started arguing with me over the phone about how that doesn't matter and I don't know what I'm talking about it. He said that only applies to car batteries. I convinced him to at least try it before replacing anything, and lo and behold, it charged and turned on. Lithium ion batteries can lose capacity if left uncharged for too long. That is simply a fact. When I went to pick up my laptop the next day the price was DOUBLE what I was originally quoted because the worker did a bunch of completely unnecessary work on the innards of the laptop when all that needed to be done was a reinstall of the original Acer software and drivers. They even admitted as much but still insisted on charging me for the work. On my original visit we were discussing a few upgrades that I was doing on my PC and they were going to install the parts for me when they arrived from Amazon, but after the fiasco with my laptop I will NEVER give them any business ever again. They lost a customer for life just so they could rip me off for $80 dollars. Disgraceful.

The staff there are absolutely AWESOME! They are THE definition of PROFESSIONAL! They did EXACTLY…read morewhat I asked them to do, which was help me put my tablet into a case, which took them LESS than 3 minutes! I HIGHLY recommend coming here for service that DOESN'T suck, like Best Buy!

Had a 4pm appointment for a phone that wouldn't turn on. I told the employee I suspected the…read morebattery and/or motherboard didn't work, so he ran some quick diagnostics in the back. When he returned he told me it was the power button that didn't work, and was talking to me like I was stupid and bothering him the entire time. In the end, he couldn't accept the repair request due to my carrier (which I understand is outside of his control), so I left and shipped my phone in to Google. When I got the phone back, the letter said the microphone, back glass, and battery all needed to be replaced. It wasn't the power button itself at all. UBreakifix needs to get better about diagnosing basic tech problems.

If you are from the Appleton area (I live in Berlin, 40 miles away) don't pass over this Computer…read moreservice shop. Frank, the owner and operator, is the best, most comprehensive, computer repair and salesperson I have ever dealt with! I took him a hard drive which had crashed and he spent a great amount of time attempting to salvage my files for a very reasonable price. I will drive 40 miles if I ever need computer service again.

From the owner: Zarcom Computers IT Services & Computer Repair, Security…read moreSystems