The staff there are absolutely AWESOME! They are THE definition of PROFESSIONAL! They did EXACTLY…read morewhat I asked them to do, which was help me put my tablet into a case, which took them LESS than 3 minutes! I HIGHLY recommend coming here for service that DOESN'T suck, like Best Buy!

Had a 4pm appointment for a phone that wouldn't turn on. I told the employee I suspected the…read morebattery and/or motherboard didn't work, so he ran some quick diagnostics in the back. When he returned he told me it was the power button that didn't work, and was talking to me like I was stupid and bothering him the entire time. In the end, he couldn't accept the repair request due to my carrier (which I understand is outside of his control), so I left and shipped my phone in to Google. When I got the phone back, the letter said the microphone, back glass, and battery all needed to be replaced. It wasn't the power button itself at all. UBreakifix needs to get better about diagnosing basic tech problems.

Good customer service although... Took my phone there recently and unfortunately they weren't able…read moreto fix the broken screen. Phone worked fine when it was brought in but now the phone doesn't turn on. They'll have it for a week and hopefully can fix any issues. More to come.

Great service. Excellent selection. Easy returns. Easy in and out.read more

Wow, thanks Jim and Travis! I had decimated my HP laptop and Jim explained in a very knowledgeable…read moreway how much parts and labor would be to repair. I decided to say good bye to a substandard PC and purchase a refurbished one from Jim. He made it convenient and the pricing was awesome. I took the Dell laptop home and was was wowed right away, I spent years working with a very slow PC. But, didn't realize it. The one Jim sold me is a thousand times faster! Jim transferred stuff from my old PC to the "new" one and without me having to remind him he put my wireless mouse attachment from the old lap top. Great work. I am very grateful. You guys are never allowed to retire. Don Lofgren Jr.

These guys are great. They have plenty of time to explain what I'm interested in instead of…read morereading amazon reviews all night. Whenever I need an accessory they have the good stuff instead of the cheap flimsy stuff from Walmart. When my wife's laptop got hacked (our fault) we had them do the re-install to save me the hassle. Definitely trust their advice.

IT Evolution exceeded my expectations. They fixed all the problem with my computer, prices were…read morevery reasonable and the customer service was phenomenal. Jorge, came in during closed hours to allow me to get my computer because I needed it prior to leaving for vacation. I will return to this store for all of my future IT needs. I'm not big on writing reviews unless I have an extra ordinary experience and in this case, I DID. Highly recommended

The owner hung up the phone on me when I called. I called back and then he ignored my phone call…read more This is not how you do business.

Dave was so helpful and nice!…read more Great experience and the helped us throughout the whole process of an ICloud issue.

Husband and I went in, I needed a battery for my iPhone, husband had something stuck in the port of…read morehis iPad. Young man fixed iPad, took a call (business I think), went in back and never came out. We waited over half a hour. The older gentleman in the store took care of two people and checked on us while we waited. The younger guy never showed up again. So we paid and left, won't be going back there.

Quick response, excellent work, courteous service, and fair prices. Highly recommended!read more

Woke up to lots of snow on the driveway and of course our snowblower wouldn't start. I was lucky…read moreenough to come across an ad for Betters fix it. I called Jon Betters and he came over the same day. Not only did Jon fix the snowblower but he educated me on how to take care of it in the future to avoid any issues. He charged me a very reasonable fee and I am now a customer for life. Do not hesitate to call Jon Betters, you will not be disappointed!

Do not go here. I brought two iPods in; I wanted the hold switch from one, put into the other. They…read moreconsistently got confused about which iPod I wanted fixed (even though they were different colors and one was a 120GB and the other a 30GB.) They once called me and asked me to hold without even saying who was calling, then asked about which one I wanted fixed again. I finally called them back and asked if they had switched it; they said yes and they were just going to charge it and test it, then they would call me back. I didn't believe them, so I drove out there. When I arrived they still had not tested it. They plugged it in and said that the battery was bad, even though they themselves checked it when I brought it in. They said they could swap the batteries also; I told them the other battery was bad, which I previously told told them when I brought it in. Then they said they would have to put a new one in. At this point I asked to have my iPods back. I asked again if they had switched the hold switches, to which he replied, yes. I then offered to pay for any labor, but he said, no need. I got home and found out that the battery cable was unplugged! That's why it wouldn't charge. And also that the hold switches had not been switched.... I just tried calling them to inform them of their mistakes and clear up anything, but this time they did not answer my call, and I know they are open. I did leave a message, so I will update if they call back, clear things up, or apologize for this ordeal. Again, do not trust any of your electronics at this store. Very unprofessional. This review is for the Appleton location. UPDATE: I did talk with someone from another store and verified that the part was not changed. Then later Electronics Etc from Appleton called me back and said that the guy who was supposed to change the part, did not in fact do it, and that they thought he did. Respect for them calling me back and trying to make good--that gives them some positive points. I did see some people on facebook give them good reviews. I told them I just wanted them to know what happened and that their customers should not be treated that way. They asked if they could do anything, but I declined. I will not be bringing the iPods back there. More honest communication is needed; I would not have minded waiting longer for them to fix it, but what happened was too much.

I would give this business zero stars if I could. We have had a terribly experience. We brought our…read moreiPad in to have the screen replaced. Two days later I went to pick it up, and they sent me out the door with someone else's device! They had no idea where mine is and *think* it went home with another customer. They did not apologize or even seem to care about our personal information/data being compromised. And if they ever find my device, they still want to charge me for the repair. Terrible customer service & terrible all around experience. Steer clear!