I live in an apartment building that had provided new lease terms since last year, that essentially…read moreforce residents to use this wifi. It is actual garbage. Before we had Spectrum, and everything was fine, it would be a bit spotty mostly at night, but it never went fully out for hours. Well, this one does. This now makes the second time the wifi has been down for the entire building, and its been 9 hours and counting. Not to mention it is laggy and spotty at all times of the day, especially with multiple people on it. At least our other wifi was usable. What the fuck is the point in having wifi you cant even use? And when I call the customer support line, the dude himself didnt even know what the issue was. This is ridiculous, and the incompetency is clear. Run for your life if you are thinking of using this.​

Just got off of the phone with Cindy, a lovely woman who set me up with new service. She was super…read morekind and helpful! Can't wait for my service to be installed next week! I'll be back to let you know how service is. :) I'm a heavy user so fingers crossed!

Spectrum is our Cable and text talk and data. Recently got Xumo on our Spectrum. Our tv is like…read morea new tv set. Better picture. Have more shows too.

would give a zero if I could. this was spectrum business. had service disconnected at our store as…read morewe sold it. spectrum came and hooked up new owners and took our equipment. then proceeded to charge us for two more weeks as they are a 'month to month' service. no refund. no credit. Will not use them again. poor customer service. paid for service we didn't even have.

I went in with questions about new Internet in my area and was told about a promo that I would get…read morea nentendo switch and a 35$ price lock for like 3 years. Then she looked at my account and said that I had all these "banners" on my account and I was eligible for a buyout (which only had abot 2 months left of payments. Maybe 3.) And I was told I would get my full trade ins. Si I traded in 4 phones and got the Internet. My iPhone 17s were on back order for almost a month but my Google and Galaxy 25 were good to go. Now fast forward to November 1st, almost a month after I had been in the store (I know because it was my birthday on October 4th, we got the new iPhones and it took about 2 weeks to return the trade-ins. I took them both to the store at the same time, to the same rep, but for some reason 1 can not be found. While I was there.I asked about the prime I was told that I had been signed up for the wrong one and was not eligible. He said he could fix it and I left the store with the Ultimate internet plan. I feel like Verizon is more than happy to sell, sell, sell but when it comes time to fix what they need to, the find themselves lacking. Please fix what you broke Verizon.

Gavin is very good at diagnosing and fixing devices. I've had numerous ipads fixed by him. He's…read morereplaced screens and batteries for me. He is very efficient, honest and he is very reasonably priced. I highly recommend him. A few of my friends have had their devices fixed by him and have also had great experiences with him

Never sent me final bill. Went and asked for an itemized final bill so we could be re-imbursed for…read moreswitching to T-Mobile. I was told that they would send it to me both by email and snail mail... Month later didn't come. C alled US Cellular and they said they would send it...took another 2 weeks. Long story is that by the time we got the final itemized bill, 1 day later we got bill from collection company. I had to beg to get the bill sent in the first place! We did not move...everything remained the same. When we took the bill to T-Mobile we were told that they have had this problem before with US Cellular not sending out final itemized bill so x-customers won't be able to get reimbursements from their new cell phone companies. Bad business practice. Glad we moved to T-Mobile. Saving us lots of $ and we all have smartphones with unlimited data.

Received the best help in the world today at this location! No waiting, everyone on board to help…read moreretrieve some photos from my old phone and reactivate the new phone. It was not a problem at all for them and they understood the value of my photos (priceless to me!). It took a while but waiting for what they had to do was worth it many times over! They were not like any other location I had been to and didn't say they just wouldn't do it...just did it and I am eternally grateful! Diane Johnson

My elderly partner was hacked and since I live out of state, we had been in the midst of a…read morenightmare. They make house calls! Kavon came over and worked his magic, and then did some remote work back at the office. He and the company were professional, friendly, competent and were beyond my expectations. Within a day, my partner was back in business!

Link Computing Solutions did a wonderful job in getting my laptop back in perfect working order. I…read morereally appreciate how quickly they were able to do it, too! Great place!

I went inot the store on Koehler st. yesterday. The woman that was greeting people didn't smile or…read moresay hi. She just asked for my name. Then she said what are you in here for. I told her that I may have an issue with the battery on my phone. She said I'd have to go to Best Buy or another business to get a battery. Then I asked if i would upgrade, would I get a protection plan? She went on and on, and I asked again about a protection plan. She never had me go to one of the sales reps. She was rude and unfriendly, and not at all helpful. Well the sales reps asked me to leave the store because I got frustrated with her. He might have been a manager I think. I went home and discovered that I had Apple Care, so called and the person did a diagnostics on the phone, and checked battery. My battery was fine. She thought is was the charger. So I went to Best Buy to get one. The person that helped me was great. He helped me pick out a charger, which was the issue. Now phone works fine. I would never go back there!! Quite a few people and the guy at Best Buy recommended another carrier. When this was just US cellular, I was always treated with respect.

We were greeted immediately and made to feel welcome. When it was our turn, we were helped by a…read morevery nice and professional young man named Kiante. He helped us thoroughly set up and transfer data from 2 old phones to the new phones purchased by our elderly folks. I highly recommend Kiante and U.S. Cellular in Oshkosh. T-Mobile will be fortunate to absorb this customer - focused team into their portfolio!

Ever since time I've been to this location, we are sitting. We are sitting for a long time. Right…read morenow, we've been here about 20 minutes and we are supposed to be next. However, one of the reps ran to the back. The other is training, and this rep couldn't help us. We shall see if I update the score on this.

Customer service rep at this location was a complete buffoon. Had no idea what he was doing,, so…read moremuch so that Isabella another employee had to take over my request. She was absolutely a breath of fresh air in an obvious terrible situation. The manager was unwilling to listen and became argumentative. I would have walked out of that store except that my package had been shipped to it while I was attending the Oshkosh Air show. I left without my problem solved and their promise to return the equipment that had been ordered for me by another location. I do enjoy being a T-Mobile customer but I suggest anyone in Oshkosh shop at a different location. I will be contacting the national office for T-Mobile when I return to Florida and make sure that they are aware of how I was treated at the location in Oshkosh Wisconsin. As I stated earlier the young lady Isabella tried very hard to help me but was unable due to the actions of the manager.