Everything went, very good representation from the service representative recommending others to…read morestop at the port Washington & silver spring location

At the end of our chat, they would not stop chatting. I was done and I had to say thank you twice…read more Not happy.

I'm long overdue to write a review! I have taken 3 free workshops here and have really enjoyed…read morethem. The creatives/instructors are really well versed in photography, video, and GarageBand. I had a great time and felt like I enhanced my iPhone experience. I can't believe these workshops are FREE! Last year, I had some issues with my iPhone issues and scheduling a repair. They helped me resolve the problem and voila I was all set! Will definitely be going back to this location.

Always wonderful customer service! Very attentive staff. I appreciate that they explain the steps…read morethey are going through to work on my phone (it was a fail. 3rd visit. They are all baffled!). But sound and willing to go the extra mile. I usually have a bit of a wait (~30min) but nothing major. Definitely a great tech store that doesn't make you feel inferior regarding hour technology abilities or knowledge.

Today I received two texts and an email reminding me about my 11 o'clock appointment. When I…read morearrived at 10:55, I was sent two more texts, one saying I was now in the queue and the other that I was first in the queue. I could see 5 staff; there may have been more elsewhere. I was given the appointment a week earlier, but also told to come back specifically on this date to see the new company phones I'd be purchasing. I was also told that the representative could see two discounts that would apply once I ordered my new phones. At 11:15 the representative approached and asked how he could help. Once I reminded him that he told me to come in, he apologized that the phones were indeed not there AND he was wrong about the discounted rate. He tried to work with a manager on this, but she was disinterested and simultaneously holding two phones, while looking at a desktop screen and a tablet. Every person there was holding two phones--it was a Saturday Night Live skit. Folks were a bit put out when I noted that the automated messages were there to assure them that I didn't waste their time, but they failed to contact me so I didn't waste mine. I also noted that I had been standing for this entire conversation because the place lacks chairs. The service representative wrote his name and number on a post-it, encouraging me to call if he could help in any way. I'm sure it was lost on everyone that this post-it in lieu of a business card looks pathetic.

Took my mother to have her phone looked at because it doesn't work. 1st person took out battery,…read moreput it back in and said "see it works". It didn't work. Then we decided to buy a new phone. Kept asking about the different phones but since my mom is pre pay and not under contract we were told..well they're all the same. No they are not! Once we picked a phone they looked at old phone and said oh we can't transfer info because this phone doesn't work. It was at this point that we left. We were only customers in store. 3 clerks behind counter and they never looked up or offered to help us. Done with thos company.

We were told activation fees would be removed when our mobile service was bundled with internet…read more We were told we could do this online. Two calls with customer service later activation fee is never removed and to get the offer our internet has to be downgraded to a slower speed. We were lied to and customer service could not help other than to recommend we go back to the store and ask why we were told this. Is it poor training or good training on how to lie to someone's face. I will never set foot in that store again. -10 stars.

I was nervous about stopping here given some of the other reviews regarding the wait times, but Lee…read morewas able to assist us right away with our port of service over from T-Mobile. The process was relatively quick and painless, right up until the end when our phones would not work, both returning a "Invalid Sim" message. When we asked Lee about this, he said, "Oh, yeah, your phone is locked. You have to call your old carrier to have them fix that." That is information that would have been extremely helpful at the beginning of the process. He shrugged in response and only let us use the phone at the store (since our phones were essentially paperweights currently) once we asked. T-Mobile wasn't particularly helpful so now we essentially have mini-WiFi tablets for the next several days until the unlock process is complete. So unfortunate that this could have been a great initial experience with AT&T that will also be marred by this turn of events.

Hannah is wonderful! She processed two iPad repairs for me and was so helpful. Pricing is very…read morereasonable and the service is excellent!

UBreakIFix made my daughter's phone like new again. A bit pricey, but great service and results!read more

I've been to quite a few shops around Milwaukee, these guys are definitely the ones that I go to by…read morefar the most. Prices are always reasonable, staff is always polite, courteous, and definitely helpful. And they have a good selection of products.Highly recommended!!

From the owner: #1 cell phone and tobacco shop in the area. Iphone repair done in 20 minutes or less. Wide variety…read moreof cell phone accessories. 1 stop shop for all vape and tobacco needs

Date of visit: November 16, 2024…read more I needed a new car battery and saw that Batteries Plus carries and installs them. With a location just down the street, this seemed perfect. I ordered the battery but installation didn't appear as an option. I contacted Customer Service and they replied that I need to call the store. Not helpful... I tried again and this time installation did come up as an option. After completing the order, I looked forward to getting a new battery before winter hit. Imagine my disappointment the next day when I received an email that my order was cancelled and to call the store. No explanation, no apology. Ended up finding another place to install the battery and after several days of not receiving any notification about my initial order, I stopped in today. The woman there was friendly and efficient and confirmed that both orders were canceled as they didn't have a person to install the battery on the day I wanted. She showed me the notes on the cancellation but seemed unaware that these are not actually passed on to the customer.

Walked in and the establishment smelled like weed.... I was the only customer in the place when I…read morewalked in. The man who assisted me was not helpful, mumbled, seemed to care less about assisting in finding out what car battery I needed. Pretty much wasted my time for 10 minutes until a much more helpful woman employee came out. He mumbled to her that he wouldn't do the battery install.... Okay rude. Once the female employee started to help it was smooth sailing, she found the battery and even helped with the install. Needless to say I'm thankful for her and her assistance but I will NOT be going back to this establishment or recommending to my friends/family.

If you have a balance, try and start service with another carrier, then, when your spectrum phone…read morelocks, pay off your accelerated bill, then you'll get a year free. Im saving $666.00 . With spectrum. Then act like you are inept, the process goes so much smoother. ​​

Outages are a real issue with this company. Definitely will look for another Internet provider!read more