Booked through online platform. Great car, easy and fast service. Just had to drop off, no wait…read moretimes. Gave 4 stars only because the actual bill was far bigger than promised price on website. Could've just rent a car locally for the same price without going all the way to Newark Airport.

My Sonata needed help and had to stay in the shop at Plaza Hyundai for I don't know how long. The…read morepeople at Allcar actually had a satellite location in the waiting room there. The courteous staff were very kind understanding and quick!! Within minutes I was sitting in a brand new Sonata. I was very impressed with the service and the quality of the car. Thank you for your great service!!!!

very dishonest pricing. they will essentially force you to get liability insurance when you pick up…read moreyour car if you don't have it, despite the fact that New York state law requires them to carry their own liability insurance. that said, the person behind the counter was relatively apologetic and understanding.

Needed a car for a roadtrip and had booked online through a third-party site an got a pretty good…read moredeal. I needed to change the dates, and Nathan at this ACE location went above and beyond to help me rebook for the dates I needed, and even found me a better deal. He educated me on what insurance coverage I was entitled to through my credit card and couldn't have been more helpful. I am in the middle of my rental period and so far having a great trip with the new car I'm renting. I greatly encourage renting from Nathan at this ACE next time you need a car in Brooklyn!

I had an extremely disappointing and uncomfortable experience at this Enterprise location that…read moreultimately caused me to cancel my reservation. I booked a rental online a week in advance with a 6:00 PM pickup time. On February 4 at 10:07 AM, I received a call from the location confirming my pickup. No additional requirements or concerns were mentioned. On the day of pickup, Ben called me at 5:35 PM and told me I needed to arrive earlier because the location closes at 6:00 PM, despite the system allowing customers to book 6:00 PM pickups. I explained that I was in class until 5:50 PM and that the location is a short walk away. I arrived on time and was then told by Ben that I needed two utility bills (cable, internet, or utilities) showing my address. This requirement was never mentioned during booking or during the confirmation call. We were standing in a parking garage, and I was expected to immediately produce documents I had never been told to bring. While I attempted to access my account online, Ben repeatedly rushed me and asked whether I would have it "in the next five minutes." When I pointed out that no one had informed me of this requirement earlier, Ben stated--in a dismissive and mocking tone--that they had called and left a voicemail. This was inaccurate. I answered the call and spoke with someone directly. There was no voicemail. There were two other employees present during this interaction who remained silent while this took place. While I was there, I overheard them joking that they were only cleaning and vacuuming because "Michael" was coming the next day, which they discussed openly. That comment did not inspire confidence in how the location is normally run. Ben then told me they were closing and that I would need to return in the morning. I explained that I needed to be in Long Island by 10:00 AM. He said the location opens at 8:30 AM and that he would schedule me for then. After leaving, I received a confirmation for 7:30 AM, which directly contradicted what I had just been told. An employee referenced Michael in a way that indicated he is in charge. I would genuinely appreciate a call from him, as this experience reflects serious breakdowns in communication, customer service, and overall operations that should be addressed with real customer feedback. At that point, I no longer felt comfortable proceeding and cancelled the reservation entirely. I will be taking my business to AVIS down the block next time. As long as Ben is working at this location, I would not recommend renting here unless you are comfortable being spoken to dismissively and dealing with last-minute, undisclosed requirements.

One of the most unprofessional business' and group of people I've ever had the displeasure of…read moreencountering. Booked online for a rate and when I arrived they more than doubled the price of the rental despite my confirmation email saying the exact price. If I could out 0 stars I would. Use any of the other hundreds of rental places in Brooklyn.

Fast and smooth transaction. Good customer service. No hidden fee. Rented a 10 foot cargo truck…read more - Natalie

Had a 9:00 AM reservation, showed up on time -- office was closed until 9:40. Then they told me…read morethey didn't have the car I reserved. Completely ruined my plans and cost me extra money. Unprofessional and unreliable -- rent from a real company instead.

We rented a van from Hub New York for a weekend getaway and everything was great. Easy…read morecommunication, excellent service, affordable prices. Thank you!

We used Hub New York to transport us around New York for our wedding day photos. The service they…read moreprovided were outstanding and very professional from the first day I emailed them. The company responded to every email, ensured that we visited every place we wanted and even recommended an excellent photo opportunity. Nothing was to hard for the driver, he was polite and patient throughout and made sure that our day was excellent!! The service they provided ensured that our wedding day was extra special and when we visit New York again we will defiantly use this service again Thanks guys Matt and Caylee

I have great experience my first time renting car senses then I been staring go often clean office…read moreprofessional the team helpful I really appreciate the hard work family friends I really recommend to star your first rent car with the best team ...

Super easy and perfect. I rented a van for a few odds and ends of a bigger move and they were…read moregreat. Unlike U-Haul at Home Depot, they kept my reservation and had a vehicle. It was a little banged up, but completely functional. Highly recommended.

Don't believe any positive reviews for this company. They were likely written by friends and…read moreassociates. The car we rented was absolutely filthy, smelly and embarrassing to drive. There was no windshield wiper fluid so when it rained we were unable to clean the windshield leaving us in a dangerous situation as we were unable to see very clearly. We were under the impression that this was the owners personal car as it was in horrible condition. The price was also not worth it. You can find a better deal and a brand new car at another reputable car service. Don't waste your time.

The car we rented was *extremely* dirty. We're not high maintenance people, but oh boy, it was…read moretruly disgusting. It was covered in dust and food crumbs, and smelled horrible. I felt contaminated just by being in the car. It's cheaper than other rental places but honestly still not worth it. I do not recommend.

Had to park my motorcycle here overnight, this garage was super helpful, affordable ($18 for 12…read morehrs), and quick to service. No problems at all - would come here again!

There is not a better garage than these guys!…read more So nice, prompt, always easy to work with. Reasonably priced! And they will go above and beyond! Helped me jump my car a few times, and change my plates. I have moved away from NY so sadly had to leave this garage, but 10/10 would park there again.

Reserved a car in March for April. Used Hertz on W34th between 8 & 9 aves. Great service & great…read morecar.