1. Sensible Car Rental

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Brooklyn, NY

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Sensible Car Rental

3.4 (11 reviews)
Closed • 8:00 am - 1:00 pm

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.7(32 reviews)
2.0 mi•Prospect Lefferts Gardens

The staff was great! I reserve economy car for memorial day weekend. It was for a 9am pickup. I…read moreshow up at 9am and I was told the cars haven't been returned. I was offered a mini van. I did not take that because of parking and too big for my needs. I was told to come back so I went to have a quick breakfast. Long story short the car never came back and the staff worked hard to get me a vehicle. After a great deal of calling to customers with cars and other Enterprises one was found. They ordered a car service to the other location and I was on my way. ***To corporate allowing customers to extend there rental with other renters behind that reservation is irresponsible? If your staff was unable to get me a car what would have been the recourse? Maybe each location needs other stand by cars other then a large out of date mini van. Also the car I got at the other location was dirty on the inside like it hadn't been clean thoroughly. The staff at the Emprie blvd location is the only reason I am giving a 4star for the staff!

One star. Rented here for a work trip and the whole thing was a mess from the start…read more I had a reservation. What I got was a long wait at another Brooklyn branch, no explanation, and eventually being sent over to this location instead. By the time I actually had keys in hand I was well behind schedule for a trip I could not push. The car they put me in was a subcompact, not what I reserved, and it was in rough shape. Nobody at any point seemed particularly concerned about any of it. No apology, no attempt to make it right, no acknowledgment that sending a customer to a second location and downgrading them is a problem. It got worse after I returned the car, and I am currently disputing a damage charge with them that I do not believe is mine. I will leave it at that. If you rent here, build in extra time and take photos of the car before you drive off.

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Sensible Car Rental - carrental - Updated October 2026

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