One day car rental was flawless --- quick checkout, car in perfect…read more condition, very fine customer service. This location is not open on Sunday until evening, thereby requiring return to their location on Empire Blvd in Bklyn--- several miles away. A fifth star for a bargain rate --- one day unlimited mileage for well under $100. for an economy car -- our cost with tax was $117.

Shout out to Alexa at this location for proving car rental employees can actually be nice!…read more She was personable, made the paperwork painless, and even upgraded us because she was concerned about damage on the original car. Thanks, Alexa, for making my weekend travel an easy experience. Keep up the great work!

I had an extremely disappointing and uncomfortable experience at this Enterprise location that…read moreultimately caused me to cancel my reservation. I booked a rental online a week in advance with a 6:00 PM pickup time. On February 4 at 10:07 AM, I received a call from the location confirming my pickup. No additional requirements or concerns were mentioned. On the day of pickup, Ben called me at 5:35 PM and told me I needed to arrive earlier because the location closes at 6:00 PM, despite the system allowing customers to book 6:00 PM pickups. I explained that I was in class until 5:50 PM and that the location is a short walk away. I arrived on time and was then told by Ben that I needed two utility bills (cable, internet, or utilities) showing my address. This requirement was never mentioned during booking or during the confirmation call. We were standing in a parking garage, and I was expected to immediately produce documents I had never been told to bring. While I attempted to access my account online, Ben repeatedly rushed me and asked whether I would have it "in the next five minutes." When I pointed out that no one had informed me of this requirement earlier, Ben stated--in a dismissive and mocking tone--that they had called and left a voicemail. This was inaccurate. I answered the call and spoke with someone directly. There was no voicemail. There were two other employees present during this interaction who remained silent while this took place. While I was there, I overheard them joking that they were only cleaning and vacuuming because "Michael" was coming the next day, which they discussed openly. That comment did not inspire confidence in how the location is normally run. Ben then told me they were closing and that I would need to return in the morning. I explained that I needed to be in Long Island by 10:00 AM. He said the location opens at 8:30 AM and that he would schedule me for then. After leaving, I received a confirmation for 7:30 AM, which directly contradicted what I had just been told. An employee referenced Michael in a way that indicated he is in charge. I would genuinely appreciate a call from him, as this experience reflects serious breakdowns in communication, customer service, and overall operations that should be addressed with real customer feedback. At that point, I no longer felt comfortable proceeding and cancelled the reservation entirely. I will be taking my business to AVIS down the block next time. As long as Ben is working at this location, I would not recommend renting here unless you are comfortable being spoken to dismissively and dealing with last-minute, undisclosed requirements.

One of the most unprofessional business' and group of people I've ever had the displeasure of…read moreencountering. Booked online for a rate and when I arrived they more than doubled the price of the rental despite my confirmation email saying the exact price. If I could out 0 stars I would. Use any of the other hundreds of rental places in Brooklyn.

This was my first experience as an Emerald member at this location and I was so impressed! Here to…read moreadd my compliments about the team. Johnny the branch manager is amazing - he was friendly, thorough, knowledgeable, and quick. He answered all of my questions and made some recommendations about the return of the car that saved me tons of time (not arriving at a certain time when the courthouse next door is having rush hour). He helped me with car selection, got me a great vehicle, and set my mind at ease regarding the insurance coverage which I had questions about. Return was also a breeze, thanks to Johnny's advice about timing and the prompt and professional attention from the lovely Z. Z was friendly and the return process was simple - she met me at the car, worked quickly and calmly, and I didn't even have to step into the office. National has a great team at this location and I plan to always use this location going forward.

This is the the National Car Rental location at La Guardia (LGA). This was for personal use, not…read morefor company travel. I paid for the whole cost myself, no points were used. I will set aside the whole "getting to the car rental place from the terminal" for later in this review. I arrived at 2 pm on a weekday, but it was before the holiday weekend. There was traffic on the way to the rental car location, so it took a while. I was the only person on the shuttle. I thought the shuttle looked rather new, very clean. He helped me with my bags. He dropped me right at Emerald Aisle. I was met by Marilyn. She asked me my car preference and then showed me the car with the lowest mileage, helped me with my bags to the car, got the keys for me and gave me some general info about checking out. She could not have been nicer and she did ask me to put in a good word for her at corporate, which I did. Not only was my car "low mileage" but it was brand new. It has 301 miles on it and part of the sticker was still stuck to the back window. Getting to the rental car lot. I arrived in Terminal B so I had to take the Intra Terminal Shuttle to Terminal A to get the shuttle to the National lot. For me, it would have been more convenient to take an Uber there and I will do that next time. I had 2 pieces of luggage so walking there was not an option. It wasn't the worst thing to have to take 2 shuttles, but honestly not very practical. And it did set me back into the beginning of rush out to get out of the city to Suffolk County.

The staff was great! I reserve economy car for memorial day weekend. It was for a 9am pickup. I…read moreshow up at 9am and I was told the cars haven't been returned. I was offered a mini van. I did not take that because of parking and too big for my needs. I was told to come back so I went to have a quick breakfast. Long story short the car never came back and the staff worked hard to get me a vehicle. After a great deal of calling to customers with cars and other Enterprises one was found. They ordered a car service to the other location and I was on my way. ***To corporate allowing customers to extend there rental with other renters behind that reservation is irresponsible? If your staff was unable to get me a car what would have been the recourse? Maybe each location needs other stand by cars other then a large out of date mini van. Also the car I got at the other location was dirty on the inside like it hadn't been clean thoroughly. The staff at the Emprie blvd location is the only reason I am giving a 4star for the staff!

One star. Rented here for a work trip and the whole thing was a mess from the start…read more I had a reservation. What I got was a long wait at another Brooklyn branch, no explanation, and eventually being sent over to this location instead. By the time I actually had keys in hand I was well behind schedule for a trip I could not push. The car they put me in was a subcompact, not what I reserved, and it was in rough shape. Nobody at any point seemed particularly concerned about any of it. No apology, no attempt to make it right, no acknowledgment that sending a customer to a second location and downgrading them is a problem. It got worse after I returned the car, and I am currently disputing a damage charge with them that I do not believe is mine. I will leave it at that. If you rent here, build in extra time and take photos of the car before you drive off.

I don't know who is training the folks here or managing the folks here but there is a culture of…read morepassive aggressiveness here that's is so deep. The way the folks speak to customers is mind blowing. There is atone and attitude like we are all children. It's not just one person it's everyone. It's like this tone of voice has invaded the culture here and it's ok. This is a pure management issue. Given how many bad ratings this place has it also seems as though Sixt doesn't read these reviews. If you are reading this I would suggest finding another place to rent a car unless you like to be talked down to. Then this is your place. I would also add that Sixt is pretty scammy. I rented a 5 series and was told that was guaranteed in my rental when arrived I was told I was "upgraded" to a 4 series. Additionally as a platinum member I am due a second driver for free and was changed anyway. When I mentioned this to the person behind the counter he said there was nothing he could do about it. This is the second time Sixt has pulled a bait and switch in me. So be very careful with them. They bait and switch as a matter of policy.

I used Sixt elsewhere and was charged $1000 for damages I never caused. They did no pre-rental…read morecheck with me- just handed me the keys. I unfortunately did not take my own photos. They refused to provide any documentation about the condition of the car prior to rental. Then they charged me $40 administrative fee just to respond to my dispute on my Amex!! Unbelievable

I've never had a bad experience with them. I've used them a couple of times per year, usually to…read moretake me to the airport. The driver is always on time (early actually) and calls to let you know that he's outside. It's a completely no-stress experience.

Very pleasant experience booking a ride to EWR from Brooklyn. Booked for Friday, she actually…read morearrived a day early. No attitude (from driver or dispatcher) when letting the driver know it was the next day. On the proper day, she was on time and cheerful, very helpful and smooth driving with motion sickness-prone kids. Will definitely use again!

Reasonably priced wheels with good service in the heart of Brooklyn. In 2021 I got a compact car…read morefor $400 for the week, plus $80 or so in state and local tax. They have fast turnaround especially compared to the chains in the area. One note, my rental only included 150 free miles with additional being $0.30 per mile. Still works out cheaper than most chains unless you're going on a crazy long trip, and you won't wait in a crazy line.

Loved these guys. moved out of immediate area few years ago, and miss using them. The prices are…read morealways right and Mark is super friendly. If you live in Park Slope or Gowanus, You should Speed to Speedy!

Remarkable service in a very convenient location. I was happy to find a Agent that could handle my…read moreinsurance needs. This company provided very efficient, personable, and professional service while setting up Auto Insurance policies. I highly recommend Dart insurance and all of his staff.

Chris and his team were fantastic! Credit given where credit is do! We recently rented the…read moreMercedes Van for the Ragnar race in upstate New York that 6 of us basically lived in for 2 days. Not only did they bring the van to my office in midtown Manhattan to drop it off on Thursday they were so accommodating and came and picked it up in Long Island when we returned it Sunday evening. Unheard of in my book. Pricing was extremely fair and Chris didn't hesitant to say "no problem" when we asked not to be charged for an additional day because of some time constraints. Bottom line is that he will be my first call next time.

VTI saved our trip! When our van reservation at another company was cancelled without warning the…read moreday before we were supposed to leave for a big group ski trip, I contacted VTI and they got back to us right away with a great van at an even better price than the original reservation! The process to book and pickup the van couldn't have been easier and the guys at the office were so great and nice and helpful. VTI is now my go-to spot for rentals and I highly recommend you use them too.