One day car rental was flawless --- quick checkout, car in perfect condition, very fine customer service. This location is not open on Sunday until evening, thereby requiring return to their location on Empire Blvd in Bklyn--- several miles away. A fifth star for a bargain rate --- one day unlimited mileage for well under $100. for an economy car -- our cost with tax was $117. read more

Shout out to Alexa at this location for proving car rental employees can actually be nice! She was personable, made the paperwork painless, and even upgraded us because she was concerned about damage on the original car. Thanks, Alexa, for making my weekend travel an easy experience. Keep up the great work! read more

Really good experience renting here. Especially during the holiday rush. Communicative, efficient, friendly and a nice car.

I love this place. I have never been in a business where people cared for me personally. very rare to find nowadays. I have lived in this neighborhood for the 35 years, and I actually look forward to renting a car because I get to see the staff. read more

We rented a car for Christmas travel over a month ago. It took over an hours wait to get the car. When it finally arrives it is filthy and had barely any pick-up to get us up to New England. This for over $1000. DO NOT rent cars from this site. read more

this location is completely understaffed. It took me an hour and a half to pick up my rental and now I'm sitting on the street after an hour and a half trying to drop it off. It's just nuts. They need to do a better job stay away from this location. It's just not worth the effort next time. I'll just go into the city to pick up my rental. read more

They will hit you with charges afterwards. Left it with more gas than I received the car in per instructions of the desk person. Spoke to the manager. Covered everything at the desk and then was hit with a gas charge a few weeks later. Then they sent a receipt for toll charge in the same amount as the gas charge they said I didn't owe read more

Last few times my partner and I have rented from enterprise. The cars we get are a gamble where we always end up with poorly maintained cars. Cars are not clean, many times they don't have registration, or the required paperwork updated. This last time no registration was provided, nor in the car, we asked for it, they said it was ok, tell the police to call a number that was on the contract. It was very, very irresponsible, shocking, and unsafe to suggest that. The car was dirty inside, smelled like cigarettes, the car was not ready at the time of our reservation, we have to wait for about an hour to get a car that was also full of dents, scrapes, scratches and the front bumper was somewhat loose. We took a video, which shows the condition of the car we were given. On our return, the side of the loose bumper came out a bit more, and now we are being ask to be responsible to fix it, and file a complaint with our insurance. The car was shit and enterprise (@ 453 3rd ave, Brooklyn, NY 11215) didn't have anything else, as we asked for a different car. We were left with no choice and we couldn't cancel our plans (hotels, travel arrangements, etc). We wont be renting from enterprise EVER AGAIN. we would discourage anyone and everyone from doing so from enterprise. If you are not able to meet the demands of proper documentations and safety protocols, don't overbook. Much more, don't put people in troubles and in danger of accidents. We are not just unhappy because of the disrespect and lack of care and customer service, but extremely offended that you are putting us in troubles with our insurance company, after giving us a car that was unsafe to drive risking our lives and the lives of others. I wish this never happens to anyone. read more

I write this a day after The occurrence I encountered still flabbergasted that an individual working for Enterprise would be so aggressive and confrontational to the point of leaving me shaking from threats. I rented a van from Enterprise in Denver Colorado with the express understanding that I would return the vehicle once I arrived in Brooklyn New York. I was told be several individuals at Enterprise that I could return the van at ANY open Enterprise location once I arrived. When I first pulled up in this Enterprise lot I was greeted by a young lady who stated she would process my return as soon as she found a spot to park the van. Almost immediately thereafter I had the misfortune of encountering "William". He refused to give me his full name even later with 2 police officers present. He very rudely stated "you are not returning that van here!" When I asked why he said he did not have the room when half of the lot was empty (I have pictures and videos documenting everything I am stating.) He became more and more nasty, agitated and threatening saying he would "have the van towed if I left it." He was so angry losing control and began moving Enterprise cars and peeling tires in the process. I called Enterprise to explain the situation including the fact that I was tired after driving for 3 days and that I was told I could return anywhere and was simply trying to do so. The agent I spoke to told me to leave the van within the lot which I proceeded to do. I left the keys on the front seat as William again in a threatening manner asked me for the keys to drive the van off the lot and have it "towed". I left and went to dinner with my son and his gf. A little over 2 hrs later I happened to drive by in an Uber and noticed a police cruiser with lights on with two officers inside facing in the wrong direction towards a white van and realized I was in front of Enterprise. William had vindictively placed the van in the middle of the street with the windows down, no keys, no hazard lights on for the van to either be hit or towed. I explained to the officers what had occurred earlier as they were about to call the explosive squad. I called Enterprise and once again explained the situation at which time they decided to call AAA and have the van towed to another nearby Enterprise location. The agent was shocked by what had occurred and the lack of professionalism on the part of their worker. The officers asked me to meet them the next day to identify the individual that "placed the public in a hazardous situation." William demonstrated the same atrocious attitude towards the officers refusing to give his last name and starting that he had spoken with his regional manager who told him he did nothing wrong. He lied both to me and to the officers. I paid a $150 drop off fee as this was clearly booked as a one way rental and he changed the fact. I obviously will NEVER rent a vehicle from Enterprise again and would warn you CLIENTS BEWARE unless you enjoy being treated like dirt after giving them your hard earned money. Enterprise shame on you for hiring individuals that obviously need anger management and would not think twice of placing individuals in danger simply to be right and make a point. read more

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I will always come here to rent a car thanks to William G! Always ask for him if you choose to come here. He was extremely helpful and informative with helping me get a car last minute! He had the best customer service and made the process efficient and easy! I've had very bad experiences with Enterprise. Even though I promised myself to never come here again, my partner forced us to have to use this car service again considering that everything was last minute. I decided to delete my initial 1-star review because of William G's superb customer service. He even genuinely apologized for my past experiences and made a point to help me realize how to effectively and efficiently get a car with Enterprise next time. I am no longer pissed with this company! Thanks William! read more

i had a wonderful experience with enterprise this week . i traveleved from brooklyn , ny to charlotesville , va . the car was clean, efficient and comfortable for my family of 5 . the sales team was amazing Brandel, Mady , Jaquan, Ron, & Wilson were professional , and knowledgeable. they answered all my questions . their enthusiasm and kindness truly make the start of my road trip effortless . i will definitely recommend mend their services to my family and friends as well as seek their service for myself again !! park slope , brooklyn branch !!!!! read more

The difference between my 2 rental experiences at the Park Slope location is night and day. The car I received came straight from another rental, and although the agent said the scratches and dent next to the headlight have been documented, the manager accused me of the damages during dropoff. Throughout the rental, the low tyre pressure warning and "Maintenance required visit your dealer" lights were on. The service left much to be desired with no follow-up about updates regarding reimbursement from the manager Kevin or email confirmation being sent as promised by him and Melinda. read more

WORST RENTAL PLACE!!! I rented a car friday 7:30am and was expected to return it 6:00pm because they didnt open next day at 7:30am.i rented it only for 10.5 hrs instead of 24hrs for same price. This is a rip off!!! I am disgusted with this tental company and dont plan to go back. Make sure u check hours before renting here and have them print out copy of receipt. read more

NEVER WILL I RENT FROM THIS LOCATION or ENTERPRISE AGAIN. I advise you beware or do the same. This location and Enterprise as a whole has displayed Super Sketchy & Unethical business practices. Long story short I rented from this Enterprise location as my vehicle was being repaired. My insurance company covered the cost of my rental as my car was being fixed. When the amount to which my insurance covered the rental cost reached it's limit the employees at this location did NOT CONTACT ME. I was driving the vehicle for an additional two weeks under the impression I was covered! At NO TIME did anyone at this location make an attempt to tell me the insurance coverage reached its limit. At NO TIME did any employee inquire if I wanted to continue with the rental & pay the out of pocket cost which is standard practice. I only found out the rental reached it's limit (which I promptly returned) was because my credit card on file was charged an exorbitant amount of money without my permission. This practice is SUPER SHADY and HIGHLY UNETHICAL. Had this location contacted me I would have returned the vehicle so as not to incur any out of pocket cost. The managers there (Ernest & Mike) admitted the chain made no attempts to contact me. Corporate (Jacob & Ashely) were of no assistance. NEVER WILL I RENT from Enterprise again. I understand Enterprise is a huge corporation and the loss of mine (or your) dollar won't effect their bottom line but at the least please be weary and definitely AVOID THIS LOCATION! SHAME (ring, ring) SHAME (ring, ring) SHAME ... read more

When I returned my car, they weren't able to provide me a receipt because of some issues with the way the reservation was put into the system and they were way too busy to try to figure it out. Turns out I was charged for an entire extra day because even though I returned the car at 5PM, they inputted the return as 8AM the next day. Fortunately I snapped a photo as my proof that I returned the car and the time/date stamp proves their lies. Shady business practices to say the least. UPDATED 9/19/2016: I received a response from Enterprise through Yelp to contact them with more information. Of course since it's a general mailbox they don't really want to follow up on the matter. In fact, I got two bounce back messages stating that my message wasn't read because the only two email addresses I ever use are not on file with Enterprise and they want to ensure the privacy of my request. Terrible customer service! read more

Enterprise Rent-A-Car - Car Rental Near Me - Brooklyn, New York

Husamatu Jalloh was extremely courteous and friendly. He arrived on time to pick me up and arranged for the car faster than any other agency I remember. Enterprise was great and their people seem even better. read more

This Enterprise is staffed by the most pleasant and competent people I've ever had the pleasure to interact with. I've rented here often and they are always helpful and efficient, professional and human no matter how busy they are (and they are often BUSY!). It makes renting a car so much easier. I stupidly walked away with the keys in my pocket, dashing to work, and they sent someone to meet me on my way to work so I didn't have to be late. That was above and beyond! Thanks guys! read more

I had to rent a car unexpectedly on a Saturday last minute. Finding this out at 11 am and knowing the business closed at 12n was very stressful, but Enterprise came through big time and in every way. I was very pleasantly surprised to talk to a real person very quickly when I called, no extensive phone tree to navigate. I was able to confirm the car and rate available and headed over. I have to be honest- I was expecting a surprise twist - maybe they wouldn't have the car, maybe it would be dirty, etc. Everyone on the Enerprise team was great. We rolled up, they pulled up our reservation and the car was clean and ready. The agent even helped us carry our bags to the car and put them in the trunk. There is a competitor closer to my home but I will trust Enterprise every time I need a car from now on. read more

Ok first of all I was unaware of rental car locations closing on sunday...secondly if that is the case then why was I able to reserve a vehicle and get a confirmation email???? Confirmation# TJ6W1G Of course after receiving my confirmation I just assumed the place was open for business...well to my total shock and surprise the place was closed?!?!?! Needless to say I was not a Happy Camper and still confused on why I was able to make a reservation at a closed location?!?!?! Just a horrible experience not even sure I would use this place if it was open...smh....fix your web information!!!!!!! And if someone from corp is reading this please contact me about this issuse thanks!!!!! Because your operators are clueless as well. read more

Never I never recommend this. It took the deposit. Reported the car stolen when I wasn't able to return their phone call and they even water taking every single day the charges. I returner the phone call and explained my situation and they didn't care. They have every information my address and 2 contact phone number, after they reported the car stolen .they left a message return a phone call or they will start a legal process.. read more

We had issues with the toll bill and when I called Enterprise customer service to resolve it they just told me to call their third party vendor. If the person at the counter had been clear about toll charges when we picked up the car, perhaps this could have all been avoided. In the meantime, it's all very frustrating and I would not recommend using Enterprise. read more

Make sure you make a video of the car the agent is giving you or take pictures. They almost made me pay for a dent that It was in the car already when I picked up. The Agent Christy told me she will make sure to put that dent in the contract and "took pictures". When It was time for me to return the car in a different location, they couldn't take it because the dent wasn't in the contract nor the pictures that Christy said she took, now im here stuck with a car that I can't return because they think I crashed it. Had to speak to the manager and try returning the car again the next day... they took it. The following day I received an email stating that My insurance has to pay for the damages on the vehicle ( that were already there) I explained to them again, and took a while for them to "find those pictures" Christy took when I first got the rental. Save yourself the headache and make a video or take pictures when receiving a car from this location. read more

Renting a car can be a pain but this place is the EXCEPTION in every way. William was so kind and helpful, also efficient and productive. The staff and service blew me away. The car was clean and great. Thank you for an easy and stress free rental, can't wait to come back. read more

This private company reserved hundreds of public parking spots in my neighborhood to park their dirty cars. The general public is now polluting the environment looking for parking because they can't park in these empty spots. Disgusting. read more

Great detailed and quick service! Scott picked me up at the auto body shop within minutes of our appointed time, answered all of my questions, and gave me the exact car I wanted. Totally recommend! read more

Let me just point out that I'm taking the time to write this brief review under difficult circumstances. Rented a car yesterday and a family emergency forced returning it that same afternoon. When dealing with unforeseen difficulties something like superior customer service and attitude can make a huge difference. Both young guys who greeted me coming in the place had fantastic attitudes and demeanors. When I unexpectedly returned the car a few hours later they were helpful and understanding and charged me the lowest minimum rate for 1/2 a day without my having to ask. I have no affiliation with Enterprise and picked them randomly as a rental agency. I can say without question that I will use them again if I need a car rental in the area and for no other reason than the courteous and friendly customer service from the guys who were working that day. Writing a Yelp review for a car rental agency isn't something that would typically occur to me to do. Good job guys .. the little stuff really does make a difference sometimes. read more

Terrible experience and one which could have lost me a significant client if Speedy Car Rental on Union and 9th (which is AWESOME!) hadn't saved the day. Let me start off by saying that I don't mean to badmouth Enterprise as a company, as I have been a custmoer for 10 years and their other locations I have used (West New York, Manhattan West Side, Hoboken, Fairview) have great people working for them. It is the fact that I have such a long history with Enterprise that allows me to truly appreciate how incompetant and basically full of crap the people at this location were on this particular day. I had reserved a car, given my full name and information online, for 7:30 am as I had a court appearance 2 hours North that morning. I show up to pick up my rental, and they tell me they can't rent me a car because I am on the "do no rent list". Now, notwithstanding the fact that this was a HUGE mistake, don't you think that maybe they could have called me the night before and given me a heads-up so that I could make alternate plans? Don't these people know that PROFESSIONALS are relying on these reservations? They had my information the night before, and nobody said a word. Long story short, I was on this list because I chipped a windshield a year ago, and my insurance company (AMEX) had denied Enterprises claim because they were too lazy to submit the proper forms. So 100% not my fault, which was recognized two weeks earlier when I had rented from a different Enterprise location and my name popped up on the list. The only difference was THAT time, the manager came out, shook my hand as he recognized me as a frequent customer, punched a few buttons on the computer and said "oh yeah, this is wrong" and then rented me a car. The significance of the above paragraph is only show that when the manager at the 3rd Avenue location came out and told me "nothing could be done until customer service opens up in 2 hours" I knew that he was completely and utterly full of crap. Either he was too incompetant to figure out how to correct the error as the other manager did two weeks earlier, or he just didn't care about someone who has probably spent 20,000 dollars with them over the last 10 years. Either way, not a good thing. So I ask them if there are any other places to rent a car in the area, and it is like pulling teeth to get an answer out of them. Finally someone tells me about Speedy, which is probably a mile and a half away, and they don't even offer to give me a ride over there despite the fact that I am on foot, in a suit, with a large briefcase and it is the hottest day of the year thus far. It is 7:30 in the morning and they have 4 employees sitting around doing NOTHING (except eating in full view) and the company whose motto is "we'll pick you up" can't even give me a 5 minute ride. Stay away. As reflected in several of the other posts, these people can't be relied on. read more

I have rented from this location three times. The first two times, everything went smoothly and the staff provided excellent customer service. The third time, they left a voicemail at 6 pm the evening before I was scheduled to pick up the car and told me they canceled the reservation because they had no cars. When I called back, I got their voicemail because the location was closed. When I called the next morning the woman I spoke to was polite and apologetic but offered no help in securing a car. Sometimes things go wrong, I get that, but I should have gotten at least 24 hours notice. read more

This was my first time renting a car on my own and I was embarrassingly clueless. I went with Enterprise on 3rd Ave because they are open on Sunday nights and had some good reviews on Yelp for their customer service. There was an extremely rude customer ahead of me who barked at everyone in the room for no reason. The agent helping him kept it very professional, and handled his return as quickly as possible, much to all of our reliefs. It was an impressive show of self restraint, because that customer was really obnoxious. When it was my turn, I decided to suck it up and just admit that I kind of didn't know what I was doing. I got a friendly smile and honest answers to my many questions. The agent helped me pick out a car that was easy for me to manage and didn't rush me through the contract (which I messed up and had to have reprinted...oops, sorry!) or the car inspection. The return process was really quick too and there weren't any surprise fees. Overall, it was a perfect rental experience and I will definitely make this my go to rental place. I highly recommend these guys! read more

What a disappointment... Enterprise Park Slope calls me on the Friday afternoon before Labor Day saying that they are no longer able to honor my car reservation for the very next day. Very frustrating for the whole family, as it is impossible now to find cars anywhere (unless we pay a fortune), and our travel plans were ruined. Total lack of professionalism and care for the customer. Past experience with them was good and I was a loyal customer, but this was really unacceptable. read more

My wife and I had used Enterprise on 3rd Avenue for most of the last decade with no complaints at all. In November of 2009, we reserved a car for Christmas Eve, well over a month in advance. Just before the holiday we called and confirmed our rental. So far so good. When Christmas Eve rolled around, I arrived at 10:00AM and was shocked to learn that they had NO CARS available at all. They had left me, and many others, utterly in the lurch for the holidays. Subsequently they never followed up or apologized for such a monstrous failing on their part. I guess they don't need another ten years of my business. I have since moved my business to Speedy on Union. I would recommend the Park Slope Enterprise as your "back up" reservation for the holidays. read more

So I had a second rental within the month. Once again the staff is very friendly and eager to help. I had made reservations upon dropping off the first car, but was not told about debit card usage( You need to bring utility bills with your address matching your license). This caused a major inconvenience during the day it snowed, taxis back and forth and I needed to get my wife to come since all the utilities are under her name. Anyway, after some tense moments things worked out in my favor and I was a satisfied customer. They often sell out on cars during weekends, so book early. read more

Have rented 3 times within the last couple of months and it's been such an easy, pleasant experience. The people working there are nice, friendly and professional. I had a problem with the tire pressure this last time and without any bother at all, got 10% off. Have dealt with Ernest and Dylan - both great. I plan to use them exclusively for my rentals. Wish they had longer hours on the weekend so I could do more hourly rentals and could ditch Zipcar. read more

First time renting at this location, not my finest experience. I have been a customer and renting from Enterprise for about 10 years now and have always had great experiences at my local branch in Williamsburg. This time because of proximity I chose the Park Slope location, unfortunately it did not go very well. I had an early morning reservation for work and I was hoping to be in and out quickly, the place was understaffed and they had not much cars available. Someone from the branch even called me before my reservation time to let me know that not all cars had been returned due to the weather the days prior but that my car should be ready by the time of my reservation or even a few minutes later. I got there at the time I was told and there were several people ahead of me and no cars. Finally when it was my turn they had decided to bring us all to another location in Bayridge where they would have more cars. Long story short, they did not prepare well for the situation, there was lot of inconvenience for everyone who had reservations at that branch. On a positive note, once all that situation was sorted out everyone got their cars, much later than I would have wanted it but they did make it work, specially Mr. Shaffer who came from the Williamsburg branch to help out, he went out of his way to make up for the inconvenience, I want to thank him for that personally. read more

I m very happy with this company. I rented a minivan to drive from Brooklyn to South Florida. The staff was friendly, helpful and put all the seats flat so I could put in my stuff. The only problem was the 1-800 # they want you to use for 1 way rental. Seems to be an outside callcenter who were not trained. So I went in in person and I made a reservation there. And I like the location. read more

Always quick, professional and the cars are in great shape. These guys are cheerful and and never bothered by questions over the rental.

Excellent service from when I picked up the car down to the return of the vehicle. I showed up to the location after I had gotten off of work to gates closed and locked luckily the staff was still in the building literally about to walk out the door but a sales Rep by the name of Dwayne noticed me jumping up and down waving and yelling and was kind enough to take my info and not only did Dwayne accept the late return he went above and beyond to drive me to pick up my car keys and drove me to my vehicle. TALK ABOUT DOOR TO DOOR SERVICE. Thank you so much Enterprise I look forward to doing business with you again. K.Smith read more

I left my phone in one of the rental cars after I returned it. They were nice enough to help me find my phone. Great customer service.

Great service. Had bill and sal and both nice. I was a walk in and got a good deal and everything was efficient. The car was a bit dirty but since I needed it right away thought was ok. Rented the car at 2 pm. Drove for 20 min to home. Car vent was stinking but thought after some perfume on it would be ok. Loaded up for a road trip and the smell got worse and worse. Returned it to enterprise and they quickly swapped me out. So all good. So why the 3 stars? I swapped the cAr at 4 pm and wrongly assumed that the new time will be clocked . It seemed it's enterprise policy that if a car is faulty and I waste two hours returning it then the start time is not extended. Thus I was charged for 2 days. I called and sal was great and have a little relief but still as a company I don't think this is good policy. I alwYs take enterprise as they have good customer service but corporate needs to look at this read more

Nico was a gem, in fact the entire staff rocked. Real New Yorkers with style and personality, not to mention they go above and beyond in their customer service. At last I-have a go to car rental place in the city. read more