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    National Car Rental

    3.9 (27 reviews)
    Closed 7:30 am - 6:00 pm
    Updated 2 weeks ago

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    2 years ago

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    4 years ago

    Johnny is Amazing, excellent customer service, highly recommend this place for rentals

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    6 years ago

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    9 years ago

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    Ask the Community - National Car Rental

    Review Highlights - National Car Rental

    Johnny was super friendly and helpful and got us on the road faster than I'd ever experienced with a rental company.

    Mentioned in 8 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.9(30 reviews)
    2.5 miProspect Lefferts Gardens

    The staff was great! I reserve economy car for memorial day weekend. It was for a 9am pickup. I…read moreshow up at 9am and I was told the cars haven't been returned. I was offered a mini van. I did not take that because of parking and too big for my needs. I was told to come back so I went to have a quick breakfast. Long story short the car never came back and the staff worked hard to get me a vehicle. After a great deal of calling to customers with cars and other Enterprises one was found. They ordered a car service to the other location and I was on my way. ***To corporate allowing customers to extend there rental with other renters behind that reservation is irresponsible? If your staff was unable to get me a car what would have been the recourse? Maybe each location needs other stand by cars other then a large out of date mini van. Also the car I got at the other location was dirty on the inside like it hadn't been clean thoroughly. The staff at the Emprie blvd location is the only reason I am giving a 4star for the staff!

    Since I can't find the enterprise page for the crown heights location-…read more Before I came in, I was told I needed a credit card or a debit card and a current utility bill. Reserved a vehicle which of course was not available in person. Alright, expected. So I was offered something else which turned out better. The fee came up to $310 on line, in person you gotta pay a deposit of $300. Alright not expected but I'm cool I'm calm. Then I was told the debit card thing was BS and the credit card thing gotta have a onetime transaction. Waste of time and energy. Nothing like that was discussed. Definitely should add these things to the fine print. Anybody know a good car rental place for the future ?

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.0(78 reviews)
    0.0 miBoerum Hill, Downtown Brooklyn, Brooklyn Heights

    I had an extremely disappointing and uncomfortable experience at this Enterprise location that…read moreultimately caused me to cancel my reservation. I booked a rental online a week in advance with a 6:00 PM pickup time. On February 4 at 10:07 AM, I received a call from the location confirming my pickup. No additional requirements or concerns were mentioned. On the day of pickup, Ben called me at 5:35 PM and told me I needed to arrive earlier because the location closes at 6:00 PM, despite the system allowing customers to book 6:00 PM pickups. I explained that I was in class until 5:50 PM and that the location is a short walk away. I arrived on time and was then told by Ben that I needed two utility bills (cable, internet, or utilities) showing my address. This requirement was never mentioned during booking or during the confirmation call. We were standing in a parking garage, and I was expected to immediately produce documents I had never been told to bring. While I attempted to access my account online, Ben repeatedly rushed me and asked whether I would have it "in the next five minutes." When I pointed out that no one had informed me of this requirement earlier, Ben stated--in a dismissive and mocking tone--that they had called and left a voicemail. This was inaccurate. I answered the call and spoke with someone directly. There was no voicemail. There were two other employees present during this interaction who remained silent while this took place. While I was there, I overheard them joking that they were only cleaning and vacuuming because "Michael" was coming the next day, which they discussed openly. That comment did not inspire confidence in how the location is normally run. Ben then told me they were closing and that I would need to return in the morning. I explained that I needed to be in Long Island by 10:00 AM. He said the location opens at 8:30 AM and that he would schedule me for then. After leaving, I received a confirmation for 7:30 AM, which directly contradicted what I had just been told. An employee referenced Michael in a way that indicated he is in charge. I would genuinely appreciate a call from him, as this experience reflects serious breakdowns in communication, customer service, and overall operations that should be addressed with real customer feedback. At that point, I no longer felt comfortable proceeding and cancelled the reservation entirely. I will be taking my business to AVIS down the block next time. As long as Ben is working at this location, I would not recommend renting here unless you are comfortable being spoken to dismissively and dealing with last-minute, undisclosed requirements.

    One of the most unprofessional business' and group of people I've ever had the displeasure of…read moreencountering. Booked online for a rate and when I arrived they more than doubled the price of the rental despite my confirmation email saying the exact price. If I could out 0 stars I would. Use any of the other hundreds of rental places in Brooklyn.

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    Enterprise Rent-A-Car
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    Audi on demand

    Audi on demand

    2.9(15 reviews)
    1.1 miProspect Heights

    Ok, here's the thing... If you're renting a car, it's because you don't own one, and since you…read moredon't own one, you don't have insurance. The smart thing to do is to purchase extra liability insurance, so if there's an accident, you're not going to the poor house. If you happen to hit someone and they sue you, you could be out a serious chunk of change. Well Silvercar has a place on the website to sign up for this, but the last two times I've tried to use their service, the day before I go to pick up the car I get a message that they are in the middle of a Policy transition, and the insurance isn't available. Well now, if I rent the car, it's like I'm driving without insurance, so I have to cancel, but wait, it's only the day before, and all the ZipCars are rented, and well, time to cancel the trip. Thanks Silvercar, for ruining my weekend. If you NEED a car for something, and you don't want to go broke in the case of an accident, go somewhere else. Their cars are damn nice, though, so it's a shame.

    Just completed a 1 day rental and I'm already planning my next one. From the concierge…read morecommunication prior to the drop off - I was pleased with the service I received. I had a 2021 Q5. Other than minor scratches, the car was in PERFECT condition. The handling on the car was the best out of all the car rentals I had. The sound and entertainment system? AMAZING. I live in an area with terrible parking so I never wanted to buy a car, but when I'm ready? Audi!

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    Audi on demand
    Audi on demand

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    Avis Rent A Car

    Avis Rent A Car

    1.8(117 reviews)
    0.1 miBrooklyn Heights

    If you have a rental scheduled for 9 AM, make sure to arrive by 8 AM, or you'll end up leaving at…read more10 AM. This location has the slowest rental processing I've ever encountered. It takes the team about 35 minutes upstairs, and then you'll have to wait in a hot basement for another 25 minutes. It's ironic because if I return the car just one minute late, I get charged a full day's late fee, but they can start my rental an hour late without any refund for me. I've rented from here over a dozen times, and it's consistently a terrible experience. The unfortunate part is that the staff are trying their best; however, they simply aren't adequately staffed to handle the business volume. Having only two people in the basement processing 300 returns, cleaning cars, and checking out customers is absurd. After you return the car, make sure to check your receipt, as they will likely fraudulently charge you for a fuel service fee even when the receipt indicates that the car was returned with a full tank. This has happened to me nearly every single time, and I have to wait 5 days for the dispute to be resolved. This is how they treat Presidents Club Avis customers. Can't imagine how people booking on third party apps are handled.

    People who work there seem nice and they try but this is a really poorly run location.read more

    Photos
    Avis Rent A Car - The stains inside like the renter before me just touched up everything... but the staff never cleaned

    The stains inside like the renter before me just touched up everything... but the staff never cleaned

    Avis Rent A Car - The rate of service is sooooo much slower than the rate of customer arrival. FML

    The rate of service is sooooo much slower than the rate of customer arrival. FML

    Avis Rent A Car - Reduced service

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    Reduced service

    Hertz Rent A Car - Entrance is on boerum place between Atlantic and Pacific located inside parking garage

    Hertz Rent A Car

    2.5(60 reviews)
    0.1 miCobble Hill

    What a horrible experience, from start to finish…read more This location is inside of a monthly parking garage, and they had one attendant staffing the entire operation when I went on a Friday morning right at open. No self-service either. Just a long line of people with reservations, forced to wait to check in (again) at the counter. It took me over 45 minutes just to check in, despite having reserved a car weeks in advance. Moreover, their hours on the window don't match the hours listed in the app, which means that booking online is unnecessarily restrictive (and apparently useless, since this location doesn't honor online reservations). Hertz, if you can't hold partner locations to some sort of standard, at least let us know ahead of time, so that folks know where to give their business. Definitely do not rent from this location!

    AVOID AT ALL COSTS!! Indescribable how horrible this…read moreexperience was. Reserved a gas car in advance for a trip upstate, 10:00 AM pickup. We wait in line while one person slowly checks everyone in (not his fault; should be staffed better). At 11:30 AM, we're finally next in line and he announces they're out of all cars except EVs. The next gas car was set to arrive in "maybe an hour, maybe more." We had already wasted so much time that we took the EV and subsequently spent so much time and money taking cabs everywhere while the car charged. Such a waste. And every person at Hertz says "there's nothing they can do" because "we signed for the car." No mention of the fact that we had PAID EXTRA to RESERVE a GAS CAR at 10:00 AM. I truly hope all upper management for Hertz has an awful, terrible life due to the mistakes of others while everyone sweetly apologies and says "there's nothing we can do." I have never felt such hatred for a brand before and can't wait to shout from the rooftops at everyone I know to avoid Hertz like the plague. Doesn't care about their employees or their customers. Doesn't deserve to be in business. I hope the company suffers a swift & painful downfall.

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    Hertz Rent A Car
    Hertz Rent A Car
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    National Car Rental - carrental - Updated May 2026

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