My experience with Budget at the Adams Street location in Brooklyn was a bit frustrating at the beginning. The reservation was originally under my brother-in-law's name, but I was the one paying with my card, and I was physically present and clearly authorizing the payment. The agent at the counter told us that using my card to pay for a rental that was reserved under someone else's name was "fraud." When we politely explained that it was not fraud and simply appeared to be a matter of company policy, she continued to insist that it was fraud. I think it's important for staff to know and use the correct terminology when explaining company policies to customers. Calling something "fraud" when it is actually a rental/payment policy can unnecessarily make customers feel as though they are doing something wrong. That said, we were able to change the reservation into my name, and everything worked out. We received a minivan that was perfect for our trip, and we had no issues with the vehicle itself. The drop-off in PT ST Lucie Florida was also very easy. The lady at the counter was pleasant and made the process quick and hassle-free. Overall, the rental itself went well. For stars because of the awkward interaction in the beginning. read more

The Best Customer Service Experience!!! I was running late for my car rental appointment But.. I was honored the price. I apologized and was grateful. Please treat others the way you want to be treated. Thank You Budget. read more

Budget - This is Jack the most amazing customer service guy working at The Budget Car rental in Downtown Brooklyn. - Car Rental Near Me - Brooklyn, New York

The location is an absolute nightmare of an experience. Always use the excuse of being understaffed, poor customer service and zero urgency. Waited 2 hours+ past our reservation and not even help with getting extension due to wait. Please avoid at all cost to your sanity. read more

Most times I do not rent cars when coming to New York, but when I bring my girlfriend a long, I tend to rent them. We got a decent car, nothing special or fancy. Nobody cares about that in New York. I like the average selection of cars here to rent. They are simple and have no problems or requirements to drive them, other than having a license with insurance. Nice staff and cars here. I was a happy camper. read more

I've had two terrible experiences with Budget. For one rental, they charged me their maximum $450 "cleaning fee" for leaving a small amount of pet hair in the car -- an absurd amount compared to any other rental company. For a second rental, they sent me a $946.60 "damage fee", claiming I "returned the vehicle with damage or were involved in an incident." They provided no proof whatsoever for either charge, and both notices arrived weeks after the rentals ended. After the first fee, I even called customer service to confirm there were no other pending charges -- and was told everything was fine. Then I received the second bill. This company's billing practices are dishonest and predatory. Rent anywhere else if you want to avoid surprise charges and zero accountability. read more

Quick and polite at both the car return area and the front desk. Though I had to come back and pay all the city tolls to return the car the next morning bc they closed a few minutes before their stated time and didn't have after hours drop box. Just come early and note no after hours drop offs. read more

The wait time in the hot parking garage, standing on concrete, has been over two hours and counting. Minus -1000 STARS read more

Budget - Still waiting after 2 hours - Car Rental Near Me - Brooklyn, New York

Unclear why they're even operating if they're not gonna have any cars, and also going to string you along and say they'll get more cars in 30 min...every 30 min for an eternity read more

OMG! The lady that works the front desk is absolutely horrible with customer service. At first, it was so bad I thought she was joking. Don't use this place unless you absolutely have to. read more

3H of waiting to pick up his reserved vehicle!!! Reservation for a vehicle pick-up at 11:30, arrival on site at 11:00, endless wait of almost 3:00, signature of the documents of delivery at 1:45 PM, vehicle pick-up and departure at 2:30 PM. Unpleasant staff, never seen before. NEVER AGAIN !!! read more

Waited 2 hours to get the car we reserved in under ground garage. Thank heavens it wasn't a hot day. Was told we could return after hours only to arrive and learn they closed at 9. Had to get up at 6 the next morning to be there before they opened to return it and not be charged $40 overnight fee. Would not recommend. Poor staff. read more

Ridiculous line wait. Been sitting here for 2 hours. Avoid at all costs! Avoid. Avoid

Budget at Marriott Brooklyn ny staff and employees lie when car is returned about gas mileage and insurance to hike up extra false fees.

Convenient location, but wow are they slow here. Unlike any car rental agency location I have experienced anywhere in the United States, or international. I've had to wait anywhere from 1- 2 1/2 hours just to get into the agent office to start where it's another 15 minutes of you just standing there for them to fill out the paper work. I called Budget customer service practically begging them to handle this situation and make this location run more efficiently. Their response is they can't handle it but that I should call the site location directly and ask them to make the necessary changes. in other words, this site is a hopeless cause. If you like waiting hours in a hot garage, then enjoy renting with this location. read more

This location is horrible. When I arrived to return my car at 4:45 the garage was full and a line out the door. When asked if I needed to wait in line to return my car, Edwin instructed me to give my keys to the security guard. I did as instructed showed the guard where the vehicle was parked on the street. He wrote down the vehicle information and told me I would be emailed a receipt. Fastforward a day I get my receipt, they didn't check the car in until 7PM, that is two hours AFTER I returned the vehicle. So as a result I have been charged an extra day because either they were too busy to check the car in or the guard failed to turn in the vehicle information. I took the time out of my vacation to go speak to Edwin, he assured me the extra day would be taken off...as of today (two weeks from the time it was returned) this has NOT been removed. I am now 6 calls in to customer service, this does not include the 45 minutes I had to wait in line to speak to Edwin. Who by the way assured me that he would get the extra day credited. Oh, and the numbers assigned to this location both online and provided by the CS team just rings. I am a repeat Budget Customer, I have NEVER had issues like this. HORRIBLE! read more

This was the most frustrating rental experience of my life. I had a 9am reservation to pick up my rental and waited in line for over an hour. By the time I received the form to grab the car in the basement, I was given a rental car not within the class of vehicles I reserved. The car was wet from its quick wash and absolutely disgusting inside - crumbs, hair, the whole nine yards. The gas tank was practically empty and it was not properly inspected as within 30 minutes of driving, the front right tire had a low pressure notification. I drove towards a gas station to fill the air with tire, and within 5 minutes the tire was flat. There was no spare tire or tire kit in the rental to attempt to replace it myself. I attempted to call the location 3 times with no answer, and then reached out to Budget via live chat. I was directed to call Roadside Assistance, which was also automated and put in a request for roadside assistance. Roadside assistance did not provide an update for an hour and a half, in which they finally assigned a company that had an ETA 2 hours later. I then tried to contact this location AGAIN as I was heading to a wedding and was on a time crunch. At this point, I had waited multiple hours to receive assistance and had to call a provider on my own to get the tire replaced, as again, there was no spare tire in the vehicle. I spent $275 replacing the tire, and reached out to Customer Care with again, no response. When I returned the vehicle yesterday 9/15, the only individual working was the guard in the basement who was absolutely 0 help and told me he was collecting contracts as no one was working in the office. When I went upstairs to talk to someone in person regarding the tire issues and my out of pocket expenses, the employee literally looked at me, and then walked into the back office and closed the door. No one came back into the office over the next 45 minutes. I still have received no refunds, reimbursements, or communication from this location regarding the faulty vehicle and lack of customer care. Do NOT rent from here. read more

Cheapest price, but vehicle and windows are filthy inside. They presented the vehicle washed and totally wet so it was hard to see the preexisting damage, but he did a thorough walk around and marked things I had missed. Low tire light was on, showing tire pressure different all around. read more

Budget - Dirty windows - Car Rental Near Me - Brooklyn, New York

See all

30 people in line before me. This is terrible. 1 person working the desk. I prepaid for the car and am nervous about the time I'll probably wait to get the car. At the very least come out and apologize. Terrible terrible terrible. read more

The worst customer service I've encountered at a rental company. When I arrived 3 young ladies entered after me. The person at the counter told them to exit and when they asked if they could wait inside, he said no they couldn't because he was going to ask me personal questions. The man did not ask me any personal questions. He was extremely RUDE and I told him that he was rude and lack customer service skills. He said " I am very direct". There's a big difference between being direct and not having any customer service skills for a position that requires it. I've rented from Budget before, not at this particular location and I've had great experiences. It is this particular location that's getting awful reviews. The car was dirty and needed a wash. I will not return to this location again. Do yourself a favor and read all the negative reviews before patronizing this location. I wish I did, the bad reviews are on point. read more

Budget - Dirty car. - Car Rental Near Me - Brooklyn, New York

See all

Absolute nightmare Budget location. Avoid it if you can. Worst rental experience I have ever had. I've been in line for two hours and still have not reached the desk. Only one person staffing the desk as well. read more

I picked up my car at LAX. This is my 3rd time renting with Budget and never had a hidden fee issue. They give you a 30 page contract which how are you supposed to read it at the counter. I said no to everything and got the basic package or so I thought. Upon returning the car I had $223 extra added to my card because I supposedly said yes to a personal liability insurance, which I didn't. I specifically said no to everything. Well they cant take the charge off my card because I signed the agreement and now I am disputing the charge with my cc company. Dishonest to do this to customers when they specifically say no to everything. I have always enjoyed Budget service. But this experience really disappointed me. read more

Avoid this Budget location. They are rude and tell you to call the main number if you need any help sending you out of their office. If I could I would give them negative stars. This was the 2nd time they did not have cars and made us and 4 others, all with prepaid reservations like me, waiting outside for hours. They would not even engage with us. Another time when I showed up for my prepaid reservation a half hour late they berated us even though I was paying already for that car to wait for me there but when they mess up they can't even apologize or pretend to be helpful. To the guy at the counter, you are a rude, miserable and small individual, for you to be so rude to my daughter and I. We are done with Budget, not renting from them again. read more

Ambush Unavailability This location lies about what you can rent when with what payment method and then only tells you after your show up and try to claim the car. I had a reservation a month in advance and when I arrived the car was not made available. Add to this the fact that the customer service was the worst I have ever received with no one available locally to help and several referrals to utterly ineffective automated systems and I would warn any other potential renters to never rely on the services that might or might not be provided here. read more

Absolutely horrific customer service. I've had a reservation here for over a month but when I showed up they had no cars available. No warning. Just no cars. And when asked what happens now, the person I was speaking to said I had to call customer service because he couldn't/wouldn't help us in person. No offer to help whatsoever. There is no chance I'll be using this branch again and I'll be considering every other care rental company before budget for my next reservation. I really hope someone retrains the employees here. read more

Waited an hour to pick up my car that I had prepaid and pre registered !!! Terrible terrible customer service. read more

Avoid at all cost. They overbook cars and understaff the office. Cars routinely available hours late and massive lines. Rebooking you have to spend hours on the phone escalating to get them to give you the same price for a new day because they overbooked cars and run a bad business. read more

NEVER use this rental car company. We flew in from a 10 hour flight from Rome and went to go get our rental car after standing in line for two hours at customs only to find that budget rental cars had closed their offices early and transferred us to Avis supposedly but there was no transfer done and instead we were left carless in the middle of the night. We transferred our reservation to Avis by ourselves, which is the same company, and proceeded to wait in a line for two hours with two very unhelpful staff members trying to get a car. Our pick up time was supposed to be 11:30 PM. We were at the airport until almost 2 in the morning with two exhausted children and had to drive to Pennsylvania that night. We were so tired it was completely unsafe. This was the worst rental car experience I have ever had in my life. I will never never again use this company. read more

Hell on earth. Worst place and experience I've ever had. The staff is extremely disrespectful and unhelpful.

Poor customer service. I was told the car would have a full tank of gas upstairs only to find out it was down to one gallon upon pickup. The meter was in the red. I wasn't offered a voucher for gas. Car wasn't clean on the inside. The trash was pushed under the seat! Wasn't asked if I had a problem with my experience, or anything at drop off. Just take receipt and go. Antiquated equipment. Staff who should be setting up vehicles are not to be doing the job--shouldn't security be there to do one job and not two? No communication between staff in lower level and in office. Will never return and advise others not to do business there. read more

Yeah, I agree with everyone else - this place is terrible. The only thing good about it is its convenient location. Other than that: - tiny office with only one (extremely slow) employee working on a busy Saturday morning, when everyone under the sun is coming to pick up a car for weekend jaunts. Add on the fact that they are using dot matrix printers or handwriting all their forms, and you are in for an interminable wait. - filthy cars that clearly are not checked when brought in. The car they gave me was an SUV (not what I wanted) filled with candy wrappers and streaks of dirt/chocolate (God I hope that's what it was) with 1/16th of a tank of gas and no EZ Pass. (It was also a Canadian car, so everything was marked in kilometers and liters - I kept thinking I was driving 100 mph.) - super dark/sketchy garage situation. Short answer: It's worth paying for a Zipcar membership. read more

Worst place they pre take you money than tell you as you arrive that they don't accept bank or credit building cards read more

Worst experience ever. The website says you can rent a car with a temporary license and another form of ID (like a passport). This is a lie. You still need a physical license. Additionally, the service is incredibly slow, as there is one customer service representative serving maybe a twenty person line. Give yourself at least an hour to wait and get your car (if there are no issues). read more

Duplicitous policy! I reserved a car for a Friday through Sunday rental and pre-paid for it so I could visit my father during his last days on earth. It's really a good thing this wasn't a funeral... I had no idea that Budget has a policy where if you don't pick the car up at exactly the time you reserved it, they will give it to the next guy. When I didn't pick it up after just 45 minutes, they just gave it to the next person. There were no more cars left. The staff chuckled. I called phone support. Two different customer service agents told me that was not their policy. One other said it was. Apparently Budget doesn't know what their own policy is and neither do their customers -- because nowhere in the reservation process or in the email confirmation is it stated that you will be royally screw#d by Budget if they can make an extra buck at your expense. I might still use Budget for weekends since their rates are a bit better, but I've already signed up for "the other service" (that I won't endorse here but I'm sure you can figure it out in a zip) for mid week travel. They're way more convenient plus the gas is free. read more

honestly great experience very polite staff, Tatiana helped us very friendly answered all question and explained everything . Definitively made it a smooth & easy experience was in and out within 15 mins. read more

Pay more money somewhere else. Be prepared for the worst headache and disrespect in your life from the second you walk into this location. Save your mental health, DO NOT BOOK HERE read more

I usually pick up at the Budget at JFK but it's pain getting to/from so I tried this location. What a mistake! They have such a small inventory that you will probably get a much different car than the one you reserved. I rented a compact car and they tried to give me a Ford pick up truck-- as if I could find a parking spot for that bad boy in Brooklyn. On the rental confirmation, it specifically says that I would get a compact car or another model with comparable mileage. A Ford Focus gets 35 mpg and a Ford pick up gets about 22 mpg. When I complained, they said they could give me a SUV but I would have to pay more for the upgrade. WTF??!! Reading the other comments, it seems that this bait and switch is common practice at this location. Luckily, as I was waiting to speak to a manager someone came and dropped off a smaller car. * Updating-- we just dropped off the car. We only had a one day rental and used it only to go one place in the city. We returned it with the same amount of gas as it had when we picked it up. When we dropped it off, the guy asked us if we had filled it, where we had filled it and demanded to see the receipt. What's with the interrogation? This was one of the worst rental car experiences I have had due to such poor customer service. read more

The service is TERRIBLE. Zero customer service. We showed up on time for our reservation and the woman snapped at us to get out and said she wasn't ready and had no cars yet. There was a professional and polite way to respond but she chose rudeness. When she finally decided to speak to us she continued to be rude and abrupt. Also did not have the car we reserved and had no idea when it would show up. read more

So this is another place I am ashamed I did not yelp first. I seriously, READ THE REVIEWS, this place is as bad as it gets. Long story short: I ordered a compact sized car and after arriving EARLY, they tried to give me a huge SUV. I waited 3 HOURS to get the car I reserved making me late for a trip upstate and costing me half the day. They also tried to tell me that protocol is to run my card even AFTER I paid and that a hold may be placed. WTF. How are you putting a hold Told me about additional possible holds AFTER I prepaid? You have my money already. Lots of back and forth and attitude from staff. I ended up having a great day (At the Garlic Festival upstate, see my review) but was severely disappointed and annoyed with the whole experience. After tweeting the whole ordeal, I was offered a refund. Personally I would have loved to spend my time with my niece in fields of garlic instead of rushing back but hey, thats just me I suppose. read more

Currently standing in line. Going on 50 minutes wait to pick up my car. 50 minutes. Slowest employees I've ever seen in my lofe. No direction as to what's happening. No place to sit down while I wait for near an hour with a back issue. I'm honestly exhausted. I'm trying to be patient because of covid but AN HOUR? read more

This place may actually be a criminal enterprise. Let's see... - I purchased a 4 day rental, returned it in 3 days and a few hours and when I returned they decided to charge me for an extra day. When I asked them why, they realized it made no sense and then just shrugged and walked away. They knew they were scamming me but for them this was normal. -When I actually came in to get the car, they immediately told me the card I gave them wasn't the card used to make the reservation even though it was. They asked to scan all my other VISAs to be sure.... then after about 30 min of scanning all of my cards they scanned the original one again and by golly it worked. They gave zero reason for what had happened. -On top of that - terrible service. They would disappear into the back for a few min at a time as a line was forming. you could hear them eating back there. Also, when I went to the garage to pick up the car, there wasn't a single person working there.. in the middle of the day... they just left it all empty for 20 minutes. Who does that? Funzies. read more