Update to my review. Still feel the same way about U-Haul Corporate who made the decision to cut…read morecosts by mandating customers and staff use the online check in/check out rental truck clusterf$ck, however, management at this location seems to have figured out how to lessen the pain. After vowing to never rent from U-Haul again, circumstances were such that I had to give them another go. Tip #1: DO NOT pick up OR return your rental truck after business hours. Call the location to make sure you know when staff is there and when staff leaves on the day you are picking up and returning your rental. This way someone can assist you when the online process crashes and doesn't work, which ALWAYS happens. I made sure to pick up my rental at 9am on a Sunday. SELMA was there and using an iPad, she assisted everyone on the cue, entering in their information so that they could pick up their rental truck with relative ease. SELMA was amazing!!!!! I was in and out in about 10 minutes and I didn't feel like crying. I just returned my rental vehicle today, Tuesday and arrived at 9:30 AM. I had my Uhaul rental order cued up on my iPhone ready to drop off and go through scan-click-scan-take photos-upload-app crash hell, but instead, staff member KAVON greeted me and said he'd be responsible for check out, and that I didn't have to go through the app nightmare. He asked me how the rental vehicle was during my move, and he confirmed how much I was going to be charged which matched the estimated cost of the rental I received when I booked the truck. Tip #2: It was still my responsibility to take photos of the rental after check in to be able to drive off the property and was subjected to having to use their online system. Sadness. As always, it crashed on me after I had taken and uploaded pics, but the second time it worked. I MOSTLY check "dispute" and upload if the there is even a tiny scratch on passenger side, front, back, roof, interior, etc. I rarely check on "accept". Since I returned during open business hours, KAVON took over the check out and examined the rental upon return and did not find any "damage" that wasn't already there so I was free to go. I hope these tips are helpful. Godspeed to you all!

Called in ahead to let them know I have to change my reservation to after hours pick up meaning my…read moreu hale key is meant to be in the lockboxes location out front. I get there and try to check in and I'm unable to after 45 minutes on the phone the store didn't put the information in to the system so long story short I didn't get my van. If you hate or to lazy to do your job quit dint make my life hard I'll 48 you.

Extremely polite, knowledgable, and friendly staff. I actually called their competitors Stop & Stor…read morebefore calling them and had a horrible experience dealing with a rude and clueless staff member (Empire Blvd location) so it was a huge relief to speak with Tom at Safeguard who was unbelievably polite and professional.

The price increases every 9 months is was bit much. My unit went from $360 to $540 in less than…read more1.5 years. I had to move out.

So here's the deal - I reserved a van on Saturday for Sunday at 1pm. When I called on Sunday to…read moresay that I would be picking up at 1:30 as opposed to 1, the woman had a hard time finding my reservation and once she finally pulled it up said, "Oh shit." and told me that I would have to take the largest truck as opposed to the smallest. Not a huge deal - UNTIL - I go to pick up my truck a few minutes before 1:30 AND THEY ARE CLOSED. They knew I was coming at 1:30, they were to close at 2, they obviously knew there was a problem with my rental so they just decided to skip out before I got there. Made for a horrendously delayed moving day.

WHY DIDN'T I READ THIS BEFORE "RENTING" from budget…read more They are the worst experience I've ever had. Ever. PLEASE DO NOT RENT HERE. They are scum and do not deserve any money. Everything said below happens over and over. Just quickly: 1) you do NOT have a reservation. You have nothing. All that matters is what they have on they have actually available. I thought I confirmed with my credit card and everything, but no. Showed up 30 mins early, waited 3.5 hours to be told they have nothing in all of NYC and will not give me anything. At all. 2) Rude 3) I waited with 3 other people this morning, and none of us got a truck. Seriously, SERIOUSLY, do not rent here. Try Penske. They are nice and will guarantee you a truck.

The facility is brand new which is a plus, not always maintained but recently I've noticed an…read moreeffort. Worst customer service ever (at Facility). You'll have better interaction calling actual customer service. Been here a little over a year & the rent has raised like the collection plate is passed at a Baptist church. As a catholic I have major issues with such. If I was given a heads up in the rental increase & not have to deal with anyone in the office, my experience would be .

Great service. Safire helped me lease a unit and was so nice and knowledgeable. She made it quick…read moreand easy. I have been using Storquest for almost 3 years and I highly recommend this company.

I wanted to write a review here because of the previous negative reviews…read more My partner and I rented a truck from Penske and this was the nearest location, we drove from New York to California over 7 days and had a really positive experience with the rental location & the truck. Truck was clean, with 60,000 miles on it. Air con, radio and everything else worked great. The lady at the pick up location (I can't remember her name) was very helpful and the process was quick and easy. On our first day of driving, after loading the truck for a few days, we noticed there was a serious leak under the truck. We took back to the rental location (fully loaded up with our belongings) and expected to have a lot of trouble, the lady told us that they were unable to do anything on site and we must phone Penske directly, we did and got through to somebody immediately and was told it would be 1-2hrs before someone arrived. At this point we both expected the process to take much longer but after 1hr somebody arrived to check on everything fixed us up and we were on our way. We even had people from Penske phone several times to check everything was fixed. As it delayed us slightly we needed to extend the booking for 1 day, Penske helpfully waived the extra day fee due to the initial issue. TIP - At the rental location they have certain times during the day when big trucks are being loaded and you're unable to get the rental truck out, so do call ahead to make sure.

I have no idea how their truck rentals are but they have an alarm on the side of their building…read morethat goes off every night despite the fact that I have asked them many times to fix it. I can't imagine this is a very well run business. Please don't use them.

Do not rent from the Express Truck Rental/Penske located at 723 Myrtle Avenue in Brooklyn! They…read moreare a scam! They only want your money and they will lie for it!!! My husband rented a truck from them for two days, and the inspector who inspected the truck over looked the cracked windshield! When he returned the truck they charged him and extra $350 dollars for a crack that he did NOT cause! I will never recommend them to anyone! HORRIBLE experience! Their employees were anything but polite or understanding!

This was not a pleasant experience. The attendant was totally overwhelmed and over it. He was not…read morerude or anything but the lack of customer service and knowledge was frustrating. This was a very hot day and I knew we had to wait in line so I was fine. However, since this is just a garage it was hot inside. He took our information and did all the computer stuff, but did not give us any paperwork. No receipt, No insurance info, nothing! It wasn't even sent to the phone. But the real kicker is we had to search for the vehicle. The attendant only had a rough idea where the van was parked?!?!? I may use Uhaul again maybe if I do it will not be this location.

This was a good experience until it wasn't. I was told to return the van full of gas. I glanced at…read morethe gas gague when I drove it away. Filled it up at the end about $40 which was about 8 gallons. After I got my receipt I left. Looked at the reciept latter to see I only drove 12 miles. That means the van got a 1.5 miles per gallon. Bottom line I got ripped off. Complained to Uhaul in the survey they sent me. That was 3 weeks ago and I never heard back. If it happened to me it will happen to you too.

I only put one star because there isn't a lower rating. This company is a repo company that thought…read morethey can do rentals on the side. So typically they have no customer service skills, I mean really bad. And they will steal from you given a chance. They attempted to overcharge me three times after showing up an hour late to open the gate to return the vehicle. I can't stress enough DO NOT RENT FROM THIS COMPANY.

The check-in process was a long slow nightmare. We selected a time and waited an hour to pick the…read morecar up. Even though we were able to switch the model the process to get the vehicle especially AFTER we prepaid is ridiculous. The car was given to us dirty. The drop off was much faster. Most help is needed at check in for the process to be faster

Do not rent. Hertz has perfected the art of wasting your time. My "reserved" pickup time was…read moreapparently just a loose suggestion, as I stood waiting an hour while staff moved with no urgency. The employees treat inconvenienced customers like an interruption to their day. Dropoff is its own special chaos: strict hours, and an entrance off a public road that seems deliberately designed to punish you for returning the car. Hertz charges premium prices to deliver a DMV experience. Avoid.