She worked well on handling my policy case. I was very happy with outcome in getting me the best…read morerate

Would never try to do business with them again, waste of time for nothing. My last 2 accidents were…read morenot my fault in fact I was even paid out for them running red lights and hitting my parked vehicle and I'm being told that I won't be accepted for that? Ridiculous. Quite sure the price they would have tried to give wouldn't be worth it anyway.

Absolutely horrible. Everything was going good until I renewed my auto insurance this year. I…read moreattained auto insurance with this agency last year (2024). I have a 2012 Hyundai Sonata and only requested to have liability insurance on my car. The first policy was about $480 monthly, that's very expensive for an older vehicle and for someone who has had their license for over 10 years. But I figured because I reside in NY ... that's why it's so expensive. Anywho, 6 months later, it's time for me to renew and the agency tells me that it'll be $521 monthly. I inquired as to why it has been increased being that I hadn't had any violations or accidents, and she said cost of living or some b.s. I brushed it off because I am so busy with work ... I renewed anyway. Things became bad when the agency contacted me in October of this year (2025), to tell me that I was short $5 on my premium. She also stated that if I didn't pay the $5, that my auto policy would be cancelled. I grew livid, because what ?! I basically went off and said to her that I am now paying $521 for a 2012 Hyundai Sonata, that the car isn't even new ... and asked her if that didn't sound strange to her that she's threatening to cancel my policy for their error in calculation ... I also expressed my feelings and said to her and myself that I basically settled when I accepted their insurance. I told her to give me until the end of the month 10/31/2025. Because I knew I was going to shop for myself. By then ... I had found a new policy with GEICO for wayyyyy cheaper ... and cancelled with them immediately. I later learned [today 11/25/2025], that the policy that they gave me was not a policy. It was a financing company, that was financing my policy with them [Mendoza]. So not only was I being charged for a policy that I was not connected to ... nor know who the f*ck it was with ... I was paying the financing company interest! I blame myself, because I didn't review the paperwork prior to signing them. And I am angry because this agency [Mendoza] was not completely honest with me! They never told me that I was financing the auto policy! Like why the hell would I need to do that ?! ... so it all makes sense to me now as to why when I asked them to give me a new quote, they declined by telling me that they couldn't find anything else. Horrible people. Do yourself a favor and shop around for yourselves. Lastly, I only found out that it is a financing company because I now have a balance, which isn't an issue, but it has interest on it. I reached out to the agency [Mendoza] this morning and usually they would respond to me ... they've yet to respond ... Never again and never will I recommend this agency [Mendoza]. Since I cannot respond to your [Clara's] response. Here is my response and my last time addressing this issue. Hi Clara, Thank you for replying, but your response still does not address the actual issues I experienced with your agency. To reiterate: * My premium was extremely high for a 2012 vehicle with only liability coverage. I accepted it because I trusted your guidance and assumed the pricing was standard for NY. * When my premium increased again at renewal, I asked why, and the only explanation I received was "cost of living." No real clarification was given. * Your agency contacted me to say I was short $5, and I was told my entire policy would be cancelled if I didn't pay it immediately--even though the shortage was due to your own calculation. * It wasn't until AFTER I switched companies that I learned the "policy" I was paying for was actually being financed through a third-party lender. This was never clearly explained to me when I signed. I was not aware I was entering into a financing agreement or paying interest. * Transparency was missing during the entire process. If financing was required due to the Assigned Risk Plan's payment schedule, that should have been clearly communicated upfront, not discovered a year later. * When I reached out recently with questions about my balance, I received no response, even though you would normally reply quickly. None of these points were addressed in your public reply. Instead, your response focuses on how pricing and financing work in general, but doesn't acknowledge the lack of communication, the unclear explanations, or the pressure placed on me over a $5 discrepancy caused by the agency's own error. I understand you cannot discuss policy details publicly, but the concerns I'm raising are about communication, transparency, and customer service--not private information. These issues are the reason I switched agencies and the reason I left this review. Thank you.

Liberty, Liberty, Liberty…read more It never ceases to amaze me how banks and insurance companies operate. You can be a loyal customer, paying your homeowners insurance premiums month after month, year after year--sometimes for decades--and still find yourself dismissed the moment you file a claim. Imagine paying $6,000 a year for twenty years, and when you finally submit a $5,000 claim, the company denies it. You might think threatening to leave would prompt some kind of reconsideration. But no--there's no urgency to retain you, no recognition of your loyalty, and certainly no common sense in keeping a long-standing customer over what amounts to a small payout compared to what you've contributed. To make matters worse--for them--I did leave. A new insurance provider now covers the home, and not only are they more responsive, but the monthly premium is 20% lower than what I was paying with Liberty. This isn't just a story about frustration--it's a reminder: shop around. Don't assume your loyalty is earning you better treatment or pricing. It rarely is. You can often save 20%-30% just by getting a fresh quote, and that savings adds up quickly. Sam Walton, the founder of Walmart, once said: "There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." It was that mindset--treating every customer like they mattered--that took a humble five-and-dime and turned it into one of the largest companies in the world. Somewhere along the way, a lot of these modern corporations forgot that. But you don't have to. Spend your money where it matters--whére it matters to you.

This is a wonderful company. From the people who answer the phone to the brokers themselves. I…read morespent quite a bit of time speaking with different home insurance brokers, getting estimates, lots of phone conversations, yet no one resonated with me as a person or company that felt reliable and efficient. After reading some great reviews here, I reached out to Ela. Within moments, I felt the difference in the level of compedency and attention. Ela went above and beyond. She called me that evening and began working on my policy. The next morning Ela called and went through everything in the policy and also got me the best rate. Within moments I had the right policy and everything necessary was emailed to my mortgage broker. The company seems closely knit and culturally aligned with the area of Brooklyn and Queens. I highly recommend Greenpoint Insurance Brokerage!

such a great experience at this place-Veronica and Ella went above and beyond. Veronica's…read moreprofessionalism shone through, super organized and on point. Ella's friendly vibe made everything feel easy and welcoming. Honestly, they're amazing-five stars!

I had an outstanding experience working with my insurance agent. Not only did he take the time to…read moretruly understand my needs, but he also found me coverage that saved me a significant amount monthly. That level of attention and dedication is rare. His professionalism was impeccable from start to finish. I highly recommend working with him. Exceptional service all around!

I originally gave a positive review because my agent, Aristos, seemed helpful. But after signing…read moreup, State Farm raised my agreed rate. I was quoted $102/month with discounts for completing a defensive driving course ( paid $60 and sat through a grueling course for 6 hours) , signed up for the safe driving app ( tracks driving) and wrote two positive reviews . Later, they increased it to $168, claiming the underwriter found "points," even though I took the course to have that cleared. When I asked for written documentation showing how the premium was calculated, they refused. I wrote to Jon Farney , President and Chief Executive Officer of State Farm and received a letter back from Alan Wheeler which doubled down on his bait-and-switch . Would not recommend...waste of time.

I am extremely pleased with my Agent, Robert Larson and his team. They are extremely responsive and…read morethorough. The white glove service my account manager, Jamal provides ... with quotes, document requests, clarity and/or revisions on my existing policies ... is stellar. 15+ years of service ... Thank you! -Francine

Robert was incredibly helpful in getting me set up with Renters' Insurance. He was responsive,…read morediligent, and knowledgeable.

My experience in getting insurance coverage for my vehicle was very good. the person assisting me…read morewas Alexis. It was a privilege working with her. She is very knowledgeable about product. She answered every question and help the customer choose the right package. Thank you Alexis you are an asset to your company. Definitely a 5 Star rating. Alexis deserves 100 Stars*

Will scan you out of money. I called and cancelled my renter's insurance policy. I asked for…read moreconfirmation of the cancellation in writing and was told it wasn't "common practice" but I insisted. I never received written confirmation of the cancellation and was contacted to pay more over a month later. Nightmare experience from start to finish.

Corey Chau helped me with my insurance, he is a professional agent! Thank you so much!read more

Lauren and Suc are the best, they wrote and service my home and auto policies and do a wonderful…read morejob. They are easy to work with attentive and swift. For your insurance needs they are the girls to deal with. Thanks again.

I found this TLC insurance company online. When I went there, the staff who received me had a very…read moregood service attitude. They were very helpful and helped me find a very low-priced insurance policy.

Crooks. Don not trust or do business with. You will lose money!…read more I was ready to sign for TLC insurance. Then they asked for a report that was non-existent. So they refused to insure me but took a nearly $1000 deposit from my checking account that was supposed to be used for future payments. I suspect they prey on Uber drivers! I believe other reviewers are shills.

There's an energy here that makes you feel welcomed. Everyone is friendly, professional and…read moreknowledgeable. I met with Karen the owner and she was very pleasant. I like to deal with local companies and this team knows their stuff. My friend also uses them and has been pleased. I recommend you check them out.

A1 Brooklyn Brokerage is number one, I had the pleasure of speaking to Karen. They are very…read moreprofessional and, they work really hard to find you the best deal. I would definitely recommend this company to family and friends. Thank you Karen for the wonderful experience of dealing with your company.

Sophia is the best insurance agent!She is very good, very patient, and takes very good care of me…read more She also explains a lot of details clearly. It's very good.

I had the opportunity to experience life insurance assistance, and I must say, the service was…read moreexcellent. The representative demonstrated a deep understanding of my needs and concerns from the first interaction. The process was smooth, with all my questions answered promptly. I especially appreciated the follow-up calls to ensure I was satisfied with my policy and to see if I had any further questions. By the way, it is a very nice office and the staff speaks several languages.