I purchased my car from Hackensack Toyota a little under five years ago after doing extensive price…read moreshopping, and they gave me the best deal by far. The buying process was straightforward, low-pressure, and very easy from start to finish. Since then, I've continued to bring my car here for service--even though it isn't the closest Toyota dealer to me--and I've been consistently happy with every visit. Now that the car is a bit older and requires paid maintenance, I've had various services done here and have even purchased my tires through them. Every service has been handled professionally, honestly, and at very reasonable prices. What really stands out is their fairness and transparency. I've always felt treated honestly, never upsold, and confident that the work being done was necessary and done right. Because of that, I wouldn't consider taking my car anywhere else for service. If I were to buy another car, I would absolutely buy it from Hackensack Toyota again. Very happy with this dealership and highly recommend them.

Do not buy used vehicle ( non Toyota) from this dealership…read more I bought a chrysler Pacifica van. Paid cash next day check engine light came on. Was a Sunday so had to wait till Monday. Brought it back 2 times in 3 days for same issue . Turns out BLOWN HEAD GASKET told sales person I no longer wanted the van please have a manager call me. NOTHING! NO BODY CALLED. After MANY calls and leaving messages NO manager called be back. After van was fixed under the 30 day. 1000k mile warranty (TOOK 18 DAY) I insisted I NO longer wanted the vehicle being DISABLED I didn't feel safe driving and breaking down somewhere. Was told eather trade it in or come get it. ( yes I did get a loaner car) Service person was awesome I had no choice but to go get the van DO NOT BUY USED VEHICLE FROM THEM!!!

The dealership overall is OK but if like me, you face any problem, you won't be able to reach…read moreanybody at the Sales or Finance dept. It's now been nearly a month that I had my deal turned down for credit reasons (and also because I am an Expat with a low credit history) and I still haven't received my deposit back. And naturally, it's very difficult to contact the person in charge. The line is either busy or the voice mail is full and if you leave a message, you will never be called back. On top of that, I also agree with Jack L. as I was given different prices on the QX60 and that the one I chose was with full option to finally discover in the end that only 2 packages were included in the model offered whereas when I stepped in for the first time, the price given were for a truck fully loaded (all 4 packages)! I think you might be interested to compare other Infiniti dealer in the area before choosing this one!

These guys advertise cars that are too good to be true, because they are, the cars are not real,…read morethey are "bait cars". They are a little under priced, and when you arrive to see them, they tell you it was just sold, but they have other cars that they could sell you.

Royalty was very helpful and the guys there will work with you to make things happen so you can get…read morethe vehicle that's right for you. Great pricing too, very fair and reasonable. The cars they sell are very clean, seem to be in good shape. Just bought a van there only 21000 miles, clean and in good shape. I am happy with it. I had lost my title to my trade-in, and didn't have my ins. cards. The office guys helped me get the docs I needed and I could take the van with me the day of trade-in. Thanks, guys!

I purchased a vehicle from this dealer on 7/5/19 but have refrained from posting my review until my…read moreattorney stated it was OK to do so. Anthony Petrullo and Royalty Auto Sales Inc. Be on notice, I will be filing suit for (3) times ascertainable loss in accordance with New Jersey UDAP law. The vehicle which Mr Petrullo sold me has various hidden damage which he was aware of but did not disclose and in doing such has violated UDAP law protecting consumers from fraud. If you have been the victim of Unfair Deceptive Acts & Practices by this dealer then please contact me at here on Facebook or at ThomasKukla yahoo com In addition, I will provide evidence of fraud by Mr Petrullo in charges made by the Bureau Of Fraud Deterrence, Department of Banking and Insurance of the State of New Jersey. I purchased a 2012 Jeep Liberty from Anthony Petrullo which was sold to me on the premise that it was like new, fully inspected, one owner no issues. Well, less then 700 miles out of the gate and a check engine light came on. I will not go into detail of the problems with this Jeep because other problems are likely hidden and my pending suit will disclose all found. Do your homework folks, start with all the deceptive reviews. The Royalty Auto positive reviews are fake. Start with the review by Marissa Petrullo (daughter of Anthony) or Anthony Perona, fictitious, and you will get the picture. Reviews that have no comment or 1 review, 100% fake. If the reviewer has more then one review then look at who they reviewed and you will see the cross review scam. I will also site google being complicit in allowing these fake reviews by non-customers. When I asked Anthony the history of the vehicle I was told it was clean but Anthony said he was having trouble getting a CarFax printed while waiting for my loan approval, but assured me again, it was clean, (I went in fair and trusted him, big mistake) (1) owner when in fact it was in (3) accidents and (2) previous owners. I did not find out the true history until after I had completed my loan and the check was given to Mr Petrullo, and only on 7/12/19 did Mr Petrullo finally produce a Carfax report for me, but still stated it was (1) owner and only a small bumper accident, both statements untrue. One thing that I will give Mr Petrullo credit for is replacing the cracked windshield which was hidden by a large advertising sticker prior to and during the sale. This is a vehicle which I was charged $15,221.00 for but only has a resale value of $8000.00 due to the Carfax accident history which was not disclosed. I am sure Mr Petrullo will rebut claiming he gave me an adjustment on the cost when in fact he sold me a vehicle for $14,005 ($15,221 tax & tags) which has a book value of less then $8000 due to the Carfax history which was not disclosed during sale. The $2000 adjustment was in fact the balance on my trade in of $5500 which Mr Petrullo then sold the same day for another $2500 profit in addition to the $6000 profit on the Jeep. As of 7/24/19 I have not received my tags, registration or the one year warranty (which I found out is a worthless Cars Protection Plus warranty) which was promised upon sale, nor have I been contacted as to the whereabouts of the aforementioned. The statements made above are 100% truthful and accurate. In no way shall these facts be misconstrued as slander. Bottom line folks, do not trust this dealer.

This is the second time I bought a car Subaru of Engelwood. Also the second time dealing with…read moreSalesperson Gregory Pla. He is an absolute pleasure to buy a car from. One of the nicest car sales people I have ever met. He is friendly and welcoming . Making a deal on my new 2025 WRX was such a pleasant and easy experience . Thank you very much !!! Highly recommend seeing him for your subaru purchase . Sales manager Andrew Sanchez helped finalize the deal with financing, extended warranty and also getting me some extra things with the car was absolutely fantastic. Also making the process very easy, friendly and pleasant. I cannot thank everybody over at Subaru of Engelwood for making my second car purchase from them an amazing experience . Thank you very much for making car buying pleasant and easy. I highly recommend Gregory and Andrew for your next car purchase.

subaru of englewood, broke my heart, insulted my intelligence and broke my bank account. I would…read morenot buy anything from this establishment! I bought a used vehicle on march of 2025 and was misled and lied to. They sold me a car a used car that they promised had passed a multi point inspection and had no mechanical issues. When I received a message from carfax about 2-weeks later indicating the car was overdue for an oil change, I brought it in to have it serviced. I was then informed by the service mechanic that the car was leaking oil amongst other issues. It turns out the car was in need of over $3,500 dollars in overdue repairs.

After much debate, we realized it was time to suck it up and just get a car. Knowing we didn't want…read moreto commit to owning one, we decided to lease. I haven't had a car though since 2005.. so I didn't even know where to start. A quick online and Yelp search and I found this place.... and seriously, EASIEST experience ever! True story - I spoke to Mike on a Monday morning. Told him what we were looking for, he made some recommendations, we did some research and emailed him what car we decided on Tues morning. We called some car insurance companies for quotes, and Mike got us the paperwork for that car on the same day. A little back and forth with the paperwork, and our car was delivered to our door Wed afternoon. Like that was it - spoke to Mike on Monday morning, sent him a thank you email by Wed afternoon. He was professional, helpful, responsive, and just made the whole thing a breeze! It really was unbelievable. Everyone should do their job like this!

Just got my brand new Mazda CX5 from Inga @ Best Buy Leasing. She is the most helpful,…read moreknowledgeable and patient person i know. She was patient with my craziness of choosing a car, gave great advice and was quick on getting me exactly what i asked for. She even got me the best price and the car was there withing 48 hrs. Thanks again a million times

Had a great time working with Eric! Fair negotiator, very friendly, and time punctual. Spoke on the…read morephone and did business the same day on SUNDAY! Highly recommend doing business with

The transaction was very quick and simple. They checked the condition of the car and wrote me a…read morecheck for it right away. The service was great and the salesperson (Eric) was more than generous, when he offered me a deal for my car.

Mike and Eddie took care of me like I was family. Outstanding communication, friendly, and very…read morehelpful staff very knowledgeable. Made the transaction effortless and smooth. Was readily available for follow up questions and there was absolutely no hesitation to help. I look forward to going to see them for all future car purchases. Cannot say enough good things about these guys.

This is by far the best used car dealership to deal with online. I am from Long Island NY. Found…read morethe car I wanted and there were 50 images online that were very detailed. In addition there was a 15 minute video where Mike explains all the details interior and exterior. I saw every detail of the exterior/interior. I saw close up the condition of the dashboard and seats etc. I also watched and heard the engine running. Mike, also explained every detail of the paperwork and how the financing process works. I can honestly say this is a great place to buy a vehicle. You will feel like you purchased as if you were standing in the dealership.

Leased a 2022 Lexus UX250h from this dealer in 2022. The car is great but first red flag was a…read more$4500 extra initial payment for a refundable "security deposit" (??) upon signing the 40 month lease. Something like an interest free loan from me to Toyota Financial for no apparent reason. Anyway, the lease term ended and the buyout price was good so I wrote a check and sent it to Toyota/Lexus Financial. This was the second red flag. Lexus of Englwood would've charged me $1000 extra to buy the car through them and have them secure the plates and registration. So if you don't buy a new car from them, they're not interested in helping you. Parkway Toyota had done the same for free when I bought out my 2021 RAV4 with their help. Lexus of Englewood would only do the same for $1000. Second red flag. Third red flag was they're calling me for maintenance. Another thousand dollar quote. Same job should cost a couple of hundred dollars max from your local mechanic. They are certainly courteous enough, but unless they're going to see a healthy bottom line profit they're not very helpful. Short sighted business model.

Watch these scammer. We agreed on the price and at the end they tried adding all these extra fees…read more I should have gone to another dealer but they removed all the fees in the red box(see pic).

This is my first time using Riverside Nissan for car issues. They are now my go to for servicing my…read more350Z! Vanessa is amazing! She is extremely professional, customer-service oriented and just a delight to work with. Riverside Nissan is fortunate to have Vanessa in their employ! She made a normally-frustrating situation a pleasantry. That's a gift! Thank you, Vanessa, for all you do and making everything run smoothly. I appreciate you!

Very disappointing and stressful experience with the service department. I brought my Nissan Kicks…read morein for recall programming after already experiencing prior issues with the vehicle's screen/display randomly going black and flashing while driving. This is a brand new vehicle, which makes these kinds of problems even more concerning and unacceptable. During today's visit, I was told the programming failed midway and the screen became completely black. Throughout the process, I received inconsistent explanations about what was actually wrong with the vehicle. The paperwork itself confirms multiple programming failures during the recall process. According to the repair notes, the technician stated the "C4 froze," the combination meter went black, attempts to reset it failed, and they later determined the combination meter had a "blank ECU." The report also states they had to repeatedly redo the programming with different equipment before finally getting the meter to turn back on. Reading that on an official repair document was extremely concerning. What made the situation worse was the way I was treated by staff. After I asked for everything regarding the issue and repair process to be put in writing, employees Rachael Jhaman and Ernesto Navas became rude and at one point were raising their voices, which was extremely unprofessional and uncomfortable as a customer simply trying to understand what was happening with my vehicle. Rachael also responded by saying, "you don't tell me what to do," simply because I requested that the details and diagnosis be documented in writing. I was also initially told that the dealership would be closing around 2 PM, which made me believe I needed to quickly make arrangements and that I might not even get my vehicle back that day. Instead, I ended up waiting essentially the entire day while receiving inconsistent information, and the issue was not resolved until around 5 PM. The lack of communication and transparency throughout the process was incredibly frustrating. I also overheard conversations between staff discussing concerns about the electronics/combination meter, saying they had "salvaged" the system after the failed programming, mentioning that replacement could cost around $4,000 in the future, and even saying Nissan should compensate me for the situation. Rachael Jhaman also referred to Nissan Kicks vehicles as "shitty cars," which was shocking and completely inappropriate to hear from an employee representing an authorized Nissan dealership. What concerned me the most was how quickly the story changed. At one point I was being told the vehicle should not be driven or taken on the road, and then shortly afterward I was suddenly told the car was completely safe to drive again. That inconsistency seriously damaged my confidence in the accuracy and honesty of the information I was being given. In addition, I previously experienced an overheating warning while driving that forced me to pull over temporarily, which made me even more concerned that there may be broader unresolved issues with the vehicle. Although the vehicle was eventually returned to me functioning, I left feeling uneasy, frustrated, and without confidence that I received clear or transparent communication about what truly happened during service. I expected professionalism, consistency, and honesty from an authorized Nissan dealership, especially when dealing with potential electronic and safety-related concerns. I will also be contacting Nissan corporate on Monday to formally raise and escalate these concerns given the seriousness of the issues and the way this situation was handled.

I just came home from a great car-buying experience. I purchased what is probably the least…read moreexpensive vehicle this dealership has ever sold and honestly, I think I was treated like I just bought a new 300K R8. I came across the vehicle thru Cars.com, almost by accident. This is what I had been looking for for months but what I had seen were from private parties with vast mileage and excessive rust. This one was well-maintained by one owner and in impeccable condition. I am on Long Island, I reached out to the dealership and spoke with Alex Coss. He truly was a gentleman to deal with, and he worked with me to make this virtually effort-free. He said they were used to this and get a lot of customers from across the border in New York. I can see why. If Alex is an example, they put the effort in so the customer is more comfortable. Why can't more dealers follow their lead? There was no upsell, and I got exactly what I was described and promised. If you are considering an Audi, or anything else they might carry, why not look up Alex and give this dealership a try. I don't think you will be disappointed. I certainly was not.

Our Audi A6 (my wife's daily commuter vehicle) had a check engine and EPC lights come on. I called…read moreThursday at 9:15am and was told that if the car arrived by 2pm, it would be looked at the same day. Based on that assurance, I had it towed in by 11:45am. It was not evaluated Thursday. By Friday around 1pm (more than 24 hours after drop-off), I had not received an update, so I called. I was told the technician was supposed to have reviewed it that morning and I would receive a call back "in about an hour". That follow-up never came, so I called again three hours later, just before their closing time. I was told then that fault codes were found in their diagnostic and that I would need to authorize an additional diagnostic hour to investigate further. I declined and communicated that I would pick up the vehicle. On Saturday, after another unreturned callback request, I decided to go to the dealership. I arrived about 30 minutes prior to closing. There was confusion about the vehicle being ready despite prior notice. I paid for a diagnostic, but no one available that day could explain the findings. The only information I received was a brief verbal summary from the prior day -- no written diagnostic report was provided, though I requested one then as well. I understood it was too close to closing time to pick up the car that day and was told to pick it up Monday. From a value perspective, if a full diagnostic hour was billed, I would expect one of the following: * A written diagnostic report of any findings to date * Root-cause analysis beyond basic fault codes * Clear next-step guidance explaining what was ruled out, and why more than one diagnostic hour was required if all they were doing was using a code reader to diagnose fault codes. Reading OBD fault codes typically takes minutes. Without documentation or deeper findings, it is difficult to understand what value was delivered during that billed hour -- especially before requesting authorization for a second hour. This is a daily commuter vehicle, so when same-day expectations are both set and not met by the Dealership, the downstream inconvenience is significant. I went 5 days without my vehicle. Transparency, documentation, and proactive communication are essential in these situations. I feel as I have received none of these. I ultimately had to return again Monday (30 minutes each way) to retrieve the vehicle and take it elsewhere. Key concerns: * Expectations set vs. delivery * Missed follow-ups * Lack of written documentation * Diagnostic billing transparency * Pickup coordination While I was there waiting for my vehicle to be released a total of 90 minutes, I saw it sitting in a bay with the door and hood open with no one around it. It almost felt like I was being punished. In fact, I got the overview video of the vehicle (eg) condition of the tires, fluids, etc- which is supposed to be done when the car is taken in, only after I left the dealership after picking up my vehicle. I specifically explained my concerns in person with the Service Manager, Matthew Deterizzi, and he said he would get back to me after speaking with his rep. He never reached out and it has been weeks since this experience. I waited to post this review to give him the benefit of the doubt. Perhaps the worst part of this experience, when I took my vehicle to another dealer afterwards- they said the error codes had all been erased- which certainly can be interpreted as malicious, vindictive, or a complete lack of communication. Codes have to be erased by choice thru the OBD Reader. They are not erased simply by being read. Even if an oversight. I paid the diagnostic fee and should again have some tangible record of it. Audi Englewood had no right to delete that data especially without confirming with me first. Hope this helps others understand my experience with a dealership where one would expect an elevated experience. Based upon this experience, of either silly games played by them or inept processes, lack of communication, and ineffective troubleshooting, this is not the dealership for me.