The dealership overall is OK but if like me, you face any problem, you won't be able to reach anybody at the Sales or Finance dept. It's now been nearly a month that I had my deal turned down for credit reasons (and also because I am an Expat with a low credit history) and I still haven't received my deposit back. And naturally, it's very difficult to contact the person in charge. The line is either busy or the voice mail is full and if you leave a message, you will never be called back. On top of that, I also agree with Jack L. as I was given different prices on the QX60 and that the one I chose was with full option to finally discover in the end that only 2 packages were included in the model offered whereas when I stepped in for the first time, the price given were for a truck fully loaded (all 4 packages)! I think you might be interested to compare other Infiniti dealer in the area before choosing this one! read more

These guys advertise cars that are too good to be true, because they are, the cars are not real, they are "bait cars". They are a little under priced, and when you arrive to see them, they tell you it was just sold, but they have other cars that they could sell you. read more

I strongly advise anyone considering Infiniti of Englewood to think twice before doing business here. I purchased a car from them a couple of years ago and bought an extended warranty that I later decided to cancel in October 2024. They promised me a refund of about $3,200 for the canceled policy, but it took them over six months to even send me a partial refund. When I finally got a check, it was short by a few hundred dollars, and they blamed "administrative errors." They never made up the difference because they didn't cancel the policy on time. On top of that, their customer service is absolutely terrible. I called them numerous times and got nowhere. I even went in person two or three times, waited over 30 minutes each visit, and still got no proper resolution. At one point, I was literally calling them on the phone while standing in their dealership, and they didn't realize I was right there. They just kept dodging my calls and making excuses. Eventually, I had to take legal action, and they didn't even bother to appear in court. In short, this dealership is a nightmare to deal with. If you live out of state or even nearby, save yourself the trouble and go elsewhere. This was one of the worst car-buying experiences I've ever had. read more

Dishonest to say the least. Infiniti of Englewood (Ricardo) informed us that the lease term of our QX50 2022 was expiring on May 15th 2025 and we had 10 days to return the car. The car was returned and Infiniti financial sent us a bill for $991.78 for unpaid lease payments. We asked the manager of Infiniti to return the car to us because we were not going to pay for something that we did not pocess. The manager at the time issued a signed document stating the issue had been resolved but Infiniti Financial has since sold our debt to a collections third party and they are asking us to deal with the car dealer. We have taken numerous trips to the car dealer and the manager there Amir Kopman has been hiding and giving us the runaround stating there is nothing he can do from his end. Meanwhile our credit has been damaged by the bad business practices of this establishment. They have been very unprofessional to say the least. All we need is for this car dealer to either send a payment to Infiniti Financial or issue us a check so we can pay the debt to Infiniti Financial. read more

Stop. Look at the rating that this business has. It is not that low without reason. In fact, it should be much lower. This is a dealership that lists one price online and then presents you with a completely different number when you are sitting in the sales office. I know that many times this is due to the ridiculous 'fees' that dealers charge but this was in addition to that. Somehow the webmaster accidentally listed the wrong price for the car. We should have left immediately to find a different dealership. We stayed. Fixed the confusion over the price and then hit the next stumbling block the loan rates. When my frustration limit was reached we just decided to pay cash, avoid the crazy rates and also any future interactions with the dealership. They didn't like losing the extra income from the loan fees. When we came in to sign the paperwork, a process that could have been handled by the sales person in about 3 minutes, we were forced to wait for the finance team who let us sit for over an hour while they negotiated a sale with an older couple. Two finance guy were needed for that process while we twiddled our thumbs. A weird game for professionals to play. Once the paperwork was signed we were told the plates would take a week or two to receive. No problem. We left with temporary plates and a satisfying sense of never having to deal with the dealership again. Until we called about the status of the plates a few days before the temporary ones were set to expire. Of course there was an issue. We had to return to the dealership for another set of temporary plates and more waiting. A few weeks later the ordeal was finally over. The plates were in and we were done with Infiniti of Englewood. If you enjoy stress and migraines this is the place for you. If, however, the average pressure of buying a car is enough for you, and you want to skip shenanigans, I highly recommend you take serious the rating for Infiniti of Englewood and look for a car elsewhere. read more

Shady sales practices. They advertise a car below KBB, then when you call to inquire, they say that there is a $3k "dealer fee" added to the price no matter the vehicle. This isn't advertised anywhere on the website or in discussions until you want to buy. Why not just advertise that "fee" or include it in the list price. There's also a $1495 fee if you don't finance with them. That could be 10% of the entire price in un-advertised fees. read more

Infiniti - Conversations. Make an informed decision to work with these people. - Car Dealers Near Me - Englewood, New Jersey

See all

I saw a car online I wanted. It was listed as $26,806. I called them asking about the fees on top of it and they said don't worry, we'll negotiate. So after an hour long drive, i'm ready to buy the car thinking I may pay somewhere near to $28,000 plus tax at most. Look at the bill they gave me. It went from $26,806 to $36,583 after tax! Almost $10,000 more than the listed price online! Worthless $1,595 "gps fee", I told them I didn't want it and they said it cost $450 to remove it. $850 documentation fee, what a joke, this fee is legally capped at $75 in New York, due to dealers like this. And $1,295 cash fee...??? DO NOT support this dealership. There listed price is meaningless. They charge fees like it's nothing and it amounts up to 25% of the price. read more

See all

I honestly wouldn't even give them one star. We were so tricked by these thieves. I really tried to think they didn't do what I thought they did...but they did. The best part was how nice they were to us..SO NICE...even asked me to write a good review while sitting there waiting for the car to be cleaned. They robbed me...they stole the money i handed them in a check and locked me into a payment plan for the full amount. I would steer clear of them.....typical salesmen. Yes, you could say i was dumb, and i was...my kid has an illness and we were so thrilled to find her something she'd love...i should have pressed more. My fault. But to literally steal her money...that she saved since she was a baby is awful. I just hung up with the bank to see how bad they ripped me off and they did.....DO NOT SHOP HERE read more

The most unprofessional dealership I have ever come across. I've left multiple messages and spoke directly to Ricardo who has promised to get back to me with sales numbers. In addition, spoke to the receptionist yesterday who promised a manager would call me ASAP and almost 24 hours later, still nothing. Stay away from this place read more

Don't waste your time, the prices online don't include ridiculous dealer fees(those not charged elsewhere). Leon the salesman was good.

Very Honest Dealer !! Bought a car from them and staff is very friendly and quick to respond!!! Chris the sales manager there is very helpful and addressed all my questions and was quick to address all my concerns!!! Will definitely comeback to this dealership to do business and FYI, I came back all the way from MD to buy the car from them !! Thank you read more

The worst possible experience. I had a change of heart within 12 hours of purchasing the new QX80 Autograph and went back here. I just couldn't justify the price point and was not happy with the vehicle and the managers made me pay a hefty $6K cancellation fee to cancel the deal even though the paperwork wasn't processed and they could've easily flat canceled the contract. It really should've been as easy as forfeitiing my $1K deposit as if I had changed my mind since no paperwork was processed. The QX80 Autograph is not a financially justifiable purchase. The driving experience was less than expected. Some nice features but lacking the touch of luxury & elegance. Not worth it, think twice. read more

Reviews All fees66 lease63 qx6037 finance manager36 +6 Sort by Most relevant Newest Highest Lowest John Caruso 12 reviews·2 photos DO NOT BUY FROM THEM!!! I purchased a used lamborghini for over 330k They only had 1 key and guaranteed to pay for another. I paid and still not ... More Dafne Matias 1 review·1 photo 2 months ago Ricardo was the greatest of all time. I would never imagine driving off in my dream car but he made it come true. He is honest, respectful and most importantly professional and a man of his word. I was in a hole with the Honda civic I had ... More Photo 1 in review by Dafne Matias 1 INFINITI of Englewood (Owner) 2 months ago Hi Dafne, we are glad that Ricardo was able to provide you with such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day! Luiz Santos 1 review·3 photos 3 months ago I had an amazing experience with Shah on the leasing process of the 2024 QX60 for my wife. Shah was very helpful and professional with all our questions and needs. Thanks again for your hard work. My wife is very happy with her new car! Photo 1 in review by Luiz Santos Photo 2 in review by Luiz Santos Photo 3 in review by Luiz Santos 1 INFINITI of Englewood (Owner) 3 months ago Hi Luiz, we are glad that Shah was able to provide you with such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day. Marian Gayle 10 reviews·7 photos a month ago If I could give them zero stars, I would. Took a roadtrip and got a flat tire out of state. Had to have everything replaced. In the process I found out my tire alignment was completely off. The manager blamed my alignment being off on me ... More Photo 1 in review by Marian Gayle INFINITI of Englewood (Owner) a month ago Hi Marian, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to us at 201-408-9295 to speak to our manager directly. INFINITI of Englewood https://www.infinitiofenglewood.com ' ... Customer Testimonials The experience was pleasant and I am happy with the service. Everything was on time and explained very well. Overall very satisfied. Read at DealerRater. DealerRater https://www.dealerrater.com ' dealer INFINITI of Englewood - Dealership Ratings Erick was so professional and helpful. He was excellent and I highly recommend him if you want to get a new car. He will do whatever it takes to help you ... 4.6 (993) Better Business Bureau https://www.bbb.org ' profile ' in... Infiniti of Englewood | Better Business Bureau® Profile THE WORST DEALER TO BUY A CAR FROM!!!!!!!!! The manager ***** and sales worker ******* was not helpful at all . All they want is your money and dont even try to ... Cars.com https://www.cars.com ' ... ' Reviews Reviews - INFINITI of Englewood Sha was awesome, kind, and caring. · Customer service -- · Buying process -- · Quality of repair -- · Overall facilities -- · Overall experience 5.0. 4.6 (1,021) Cars.com https://www.cars.com ' Dealers INFINITI of Englewood - ENGLEWOOD, NJ Erick was so professional and helpful. He was excellent and I highly recommend him if you want to get a new car. He will do whatever it takes to help you and ... 4.6 (1,022) DealerRater https://www.dealerrater.com ' dealer INFINITI of Englewood - Dealership Reviews Read 992 Reviews of INFINITI of Englewood - INFINITI, Service Center, Used Car Dealer dealership reviews written by real people like you. 4.6 (992) CARFAX https://www.carfax.com ' Reviews-I... INFINITI of Englewood Dealership, NJ Ricardo was an excellent sales person. He was not pushy, but let us know everything we needed to know. We felt comfortable and welcomed. The people who cleaned ... 4.3 (132) INFINITI of Englewood https://www.infinitiofenglewood.com ' ... Leave a review for INFINITI of Englewood Leave a review for us! INFINITI of Englewood serving Fort Lee, Englewood, Leonia, and Teaneck. Let us know how we did on your INFINITI service or car buying ... People also search for Infiniti of englewood reviews complaints Infiniti of englewood reviews used cars Infiniti of englewood reviews reddit Infiniti of englewood reviews yelp Infiniti of englewood reviews bbb Who owns Infiniti of Englewood John Caruso 12 reviews·2 photos DO NOT BUY FROM THEM!!! I purchased a used lamborghini for over 330k They only had 1 key and guaranteed to pay for another. I paid and still not reimbursed. Also carfax says 16k miles on vehicle but when purchased only 4100k They refused to answer calls or emails to rectify the discrepancy. Disceptive very bad service and communication. Even thier corporate office guaranteed they would follow up for me and nothing. I have contacted BBB also filed a report with the state DO NOT BUY FROM THEM read more

Purchased a car from out of state and found exactly what I was looking for. Who ever the buyer is for the dealership knows sort out cars. Worked with Mike and Jason to sort out some minor bumps. Patrick was respectful and helpful. I am happy with the outcome and will do business with Patrick, Jason and Mike in the future. read more

Infiniti - Based on the lies, it cost me 8 weeks of not being able to use the car and 5000 dollars worth of repairs. - Car Dealers Near Me - Englewood, New Jersey

Except for the salesperson with whom I spoke, who'd only been on the job for a month, I should've went running from this place before I even sat down with the aforementioned young man, who has a bright future in automobile sales, I just hope he doesn't stay here!! Upon NOT seeing ANY parking on the street out front, and a 'lot' full of cars parked every which way, I parked behind another car in a lot that I later found out from a very rude salesman was 'reserved' for 'vehicles being test driven'. I looked at him and asked if I'd be okay parking there, to which he replied, yes, but you're GOING to have to move it soon. Okay!! Next, I wander through the VERY SMALL showroom and asked if this was the salesroom, since the front desk CLEARLY says "Parts & Service". The rude duo behind that desk said, "You need to go to the front desk and ask for assistance." Mind you, the front desk is off to the side, and only about 10 ft. away from the Service Desk. Okay. Walked the 10 ft. over to a surly woman, yelling at someone on the phone, which she continued to do for about 90 seconds before even looking up at me. Once she hung up she abruptly asked me "what do YOU need?" Okay...I said I'm interested in a pre-owned car I saw you have online. Her response, "Do you have an appointment?" This was going very well so far, don't you think? Then out jumps the youngest (and newest) salesperson in the place. Full of smiles, handshakes, and conviviality. We introduce ourselves, and I mention the car I was interested in. He sits down and starts typing. The salesman opposite his desk, having heard my request, had already quickly pulled up the vehicle in question, which I saw out of the corner of my eye on his LARGE computer screen. Long (sorry, it is already) story short? The young man, who I give credit to for continuing to be sunny and helpful, finally found the car, and proceeded to ask others (somewhere else in the office) where the car in question might be. He returned after a moment and said it was in a large storage facility not too far away and would I mind waiting. Not having made an appointment, I said, do you have any idea how long, and he smiled and said "it shouldn't be long!" To his credit, after about 15 to 20 minutes, he came back, apologizing, saying he had a customer who had just purchased a vehicle yesterday show up, and needed to attend to him. In the meantime I kept looking on my phone for other used cars in the area. He then came back, I'm going to guess it was a 1/2 hour later, and said 'the car is outside, if I'd like to follow him.' So, I followed him, and there was the car, which was interestingly parked behind another vehicle. Why would someone have parked another car in front of one they'd supposedly just brought in for me to test drive? Why, indeed? It had, according to young salesman, been there the whole time, and he told me he wasn't pleased with the "Lot Managers". Okay, duly noted. He sent me back in while he was supposedly moving the car so we could take it out. He came back, looking like he had his tail between his legs asking me if I wouldn't mind coming back tomorrow since the car had a flat tire. Apologies spewed forth. I smiled and wished him good luck in his new position. Apparently his dad is some kind of manager there, and they'd both just relocated from Arizona. To myself I was thinking "Wow! They couldn't find anyone closer?" And as I walked out the door my thoughts were "how on Earth can this place continue in business?" I mean, I could count the management faux pas on two hands. The lack of parking, the first rude salesman telling me I was parked in the 'wrong lot', the service desk guy who acted as if I was mentally deficient pointing me to the 'front desk', the rude receptionist on the phone, and then the whole fiasco of folks not knowing where a car was. Granted, I didn't give this place a heads up. They're tightly ensconced in a not so great semi-industrial neighborhood (not the best part of Englewood), and on a tiny piece of land. So, almost NO inventory can be maintained on property. Add to their logistical issues, are the personnel ones. I honestly should've read all these reviews before I wasted an hour of my time waiting for a car I'll never get to drive. Oh well! From the sound of it, I would've been charged stupid fees and uncharges from their 'advertised price'. Good riddance!!! read more

I worked with Kareem and Chris the manager and they were great to work with. Gave me a fair deal on a used car. I also got a great deal on an extended warranty. I will be back. read more

If I could leave 0 stars I would, what should have been an exciting car buying experience has been horrible. I purchased a car from them and had it transported to me since i live in another state, the transport person pointed out a damaged rim and scratch on the side of the car that wasn't disclosed to me. I called the dealership and they said it would be no problem to have it fixed locally. I have literally been texting and calling for one month about having it fixed and also about when my car would be registered and nothing has been done. My temp plates run out tomorrow and I still haven't heard back from anyone about when my car will be registered or when the damage will be fixed. The day I signed the paperwork they ghosted me, please stay away from this dealership it's been a terrible experience read more

This place is absolutely HORRIBLE. Stay away. I purchased a BMW. The next day the check engine light went on I was told to come back , I did and I was told me it was a sensor. The light then went on again that night I was told to take it to BMW. I did and was told there was a faulty sensor on the gas cap that needed to be replaced. Then it led to my tires screeching when parking and reversing I called and spoke to the manager and he had the nerve to tell me it was because I was parked on a manhole like really........ well here I am at service again come to find out I need a ball joint, rack and pinion and control arm. I called the dealer he told me bring the car back. He refunded me my full deposit back what dealer would do that if they didn't take responsibility for the issues known before selling the car. Now it's 2 months later and the dealer never paid the bank the loan is still OPEN on my name. I called and they tell me to call back. This place is a SCAM. read more

I sold my car to Infiniti of Englewood on Oct 30, 2023 and the proceeds were to payoff my loan and the remainder used towards a new lease. It took nearly 2 months to make the payoff from the dealership. I had followed up constantly since early November for the payoff, but it went overdue, and I've had to make payments to avoid a loan default. I've asked Infiniti to send a wire for my loan, but they ignored my request and "claim" they sent a check via US mail on Dec 7th (which in untraceable). This check never arrived, and I involved InfinitiUSA (Corporate) to help expedite, and another "claim" was made that a check was overnighted to payoff the loan on Dec 22, 2023. I've made requests for tracking or check info which all went ignored. Luckily, the check finally arrived Dec 30th (per the Bank). However the payoff is still short and I am awaiting reimbursement since 12/30. This is a disappointing situation where Infiniti of Englewood did not pay off the loan for the car I sold them and I was making two car payments. I will also say Infiniti corporate didnot take accountability here and as a brand, unacceptable. I suspect Infiniti of Englewood had already sold my car then (it was listed shortly after Oct 30th, and removed) and some unsuspecting buyer had the car without title\ownership as my loan wasn't satisfied and title released then. I would not buy or sell another vehicle here in case I'm in a situation they won't payoff the vehicle or won't send title to the vehicle. This situation appears to be common issue with this dealership. Looking on the Better Business Bureau (BBB) site, there are multiple complaints by this dealership for this same issue. It appears they withhold payment intentionally perhaps to utilize the cash flow from these cars, to replenish their inventory for all I know. read more

DO NOT BUY FROM THESE SLEEZY, UNPROFESSIONAL PEOPLE!!!! We've been waiting 5 weeks for plates to come in and Patrick just keeps giving us the run around telling us their processing. I spoke to the New Hampshire DMV (where the car will be registered) and they said they have no record of the car. I've been screamed at and hung up on by multiple of the despicable workers here. Save yourself the stress and buy a car somewhere else! read more

I had an excellent experience selling my car to this dealership. They made me a reasonable offer online and then increased it 15% after inspecting the car in person. They were patient while I requested a duplicate title, which took a couple of weeks. They paid me quickly and were communicative then entire time. Despite a few of the typical negotiation lines, I found the entire staff to be friendly and professional. read more

***SHADY*** In such a competitive field that is built on (reputation) to be treated, so poorly is not worth it! Stay away from the sales team Especially if you are an online shopper. Be aware! They post vehicles for much less then market value, then the sales department add $3000 to $4000+ to what they call company doc fees tax fees and dmv fees and other unspecified fees They thought they were smarter than everyone else and are out to take advantage of people. In my experience it was sad and very irritating read more

I went in to order a car and the sales person was supposed to text me the new lease deal information on December 1,2021. That didn't happen so I called to remind him. Still didn't happen. So I will be passing on infiniti and going with Benz. read more

Infiniti - My sales person. - Car Dealers Near Me - Englewood, New Jersey

I am sure Infiniti of Englewood is used to the bad reviews by now. Lesson learned, do your dealership research before you actually buy... I have been lied to over and over again. Prior to buying the car I asked if my registration will be done in MA prior to my move, they said it would be done the same week buying the car. That didn't happen, and still hasn't happened after 4 weeks. I have been ignored by many people working there via email, call, etc. I would call the Motor vehicle department just to check in and I would get forwarded to a "Manager" who's inbox was full, so i couldn't even leave a message. Patrick has told me the car will finally be registered August 31, however, I called and he has no idea in what stage it's at. Do not shop here. Here's a couple screenshots out of the many i have. I am so fed up. read more

See all

Dishonest and bad business people. They list cars with prices that they clearly lie about. I called about a Tesla model x plaid. I told Mike I need it quickly, I'm ready to buy it and has one question about whether or not it has autopilot. Mike said he'd get back to me and never did. I called again and still no call. As I was clearly interested in buying the car immediately, they either don't have it or their price is fake. Only a dishonest place doesn't call someone back who is ready to purchase a vehicle at $87,705. I hate sleazy places and sleazy used car salesman. Honestly goes much further. Stay away! read more

Went to go buy a car, first they tried to charge a $2995 dealer fee which we all know is a scam, then they dropped it. Then when they tried to sell me the car the windshield was broken, told me it was going to be fixed immediately, then told me it would take a week. When I wanted my deposit back, they refunded me, then charged my card again when I left. This dealer is a scam. The manager Brandon is known for blowing deals and losing customers. Steer clear of this dealer. They are a bunch of con artist bums. read more

I came in to get information on and test drive an bmw i4m50 they had in stocks. I spoke to Andres Herrera. After the test drive, we went over the numbers and he proceeded try to hose me with a 3grand dealer fee and tried to charge me sales tax on an electric car. Then acted like he made a 'mistake' when i pointed it out. My eyes could not roll harder. This place won't be around for long. UPDATE: 2 months later, the car is still on their lot for 7500 less than when i went to go see it. It costed them way more to have it this long on their lot. I purchased one in dravit grey from another dealer with full options, less miles, and still for less than they have it up for. Can't help but roll on the floor laughing at these amateurs. read more

I sold my Mercedes to this dealership urgently due to my job relocation. The transaction was made on 8/6 yet the dealer has not sent the payoff check to my auto lender Chase after they took my car. No one was willing to help when I contacted them many times over the phone. Now I am here at the dealership waiting for hours just to get a tracking number. No one here is entitled to show professionalism and willingness to help the customer especially AFTER a transaction. Now I have to get penalized for late payment and another monthly payment because of their unprofessionalism and lack of integrity. Do not please support this type of business. There are many other dealers that can do the job ethically and rightfully. Continuation of my review from last week. The dealer did not send the check in to pay off a car they stole from me and now I am stuck with the late fee and overdraft fees. Not sure if they sold it back to an innocent customer with no title but they have my vehicle in possession and have not sent the payment to Chase auto since 8/6. No one at the dealer was willing to help but telling me that everyone else is on vacation for 4 weeks. I visited the dealer and i saw more than 10 people working to sell/buy cars. Not sure how they would get the job done when Mika(receptionist) is telling me that everyone is on vacation. Next step is to take it to legal. I will keep Yelpers posted on what comes next. read more

Infiniti - This shows the date of car payment on 8/19.... 13 days after they took my car on 8/6. - Car Dealers Near Me - Englewood, New Jersey

Serdar was very helpful Going above and beyond, helping my son find and buy his first car. read more

Do not buy certified cars from this place. Because it's not certified, they will try to rush you and trick you into a car that looks like it went through hell. Avoid the manager called Mike because he will lie to you and mistreat you even if you are willing to pay. I left a deposit and later was lied to about a specific car I wanted. He will not call you back and treat you like a customer. Very unprofessional and will waste your time. The general manager will not be available for your concerns. read more

First let me say my wife and I have been driving/leasing Infiniti's for almost 20 years now. Just love them. With that being said we used to deal with the old Infiniti of Englewood and when they closed we followed our salesman to Ramsey Inifiniti and got two cars from them before the pandemic. So we went back there and were treated by their Management like we were any old new customers. Saying they couldn't do a better deal because of inventory and supply chain issues. Dude the pandemic is over and how long are y'all gonna use that excuse. SMDH!!!! I got fed up and went to the new Inifiniti of Englewood. With no appointment went in and met Brandon Quinones for the first time. He treated my wife and I like royalty. His customer service was AMAZING. Not only did he get us the EXACT vehicle we wanted he along with his management got us the monthly payment we wanted. We were in and driving out with our new QX55 with some upgrades we weren't expecting in 2 hours. Truly one of the BEST car purchasing experiences I've ever had!!!! Brandon Q. and Infiniti of Englewood has two new loyal customers!!!!!! read more

THE WORST DEALER TO BUY A CAR FROM!!!!!!!!! The manager chris and sales worker carlton was not helpful at all . All they want is your money and dont even try to help their customers. I was better off going to a side dealer and getting a car with 200k miles. Worst mistake i made and hopefully anybody reading this WONT! make the same mistake. The customer service at this dealer is terrible. I knew something was fishy once i seen carlton trying to purchase a watch in my face after they made 3 grand from a upside down deal. Thanks but no thanks . If i can put 0 stars for this dealer i would!!!!!!!!!!!!!! read more

Confirmed appointment for a test drive in the morning. I arrive on time, wait for 15 minutes to be told they don't have the vehicle because the sales manager is driving it and it's not in. Wasted my time and a toll crossing the bridge for no reason. read more

They illegally sold me a car that wasn't fully paid off from the previous owner, so I had to wait 4 months to get the plates after purchasing the car. I wasn't able to drive the car during those 4 months because I didn't have the plates. They finally resolved the issue after I reported them to the New Jersey office of consumer affairs. Buyer beware. read more

i don't recommend anyone purchase a car from this place, they lie and once you purchase a car they won't help you. this place needs to be investigate. They lie and said they fixed my car 3x and it was never fixed, they held on to the car until the 30 day warranty expire. These people are crooks and this business should be shut down read more

they are the worst! do not buy a car from them! horrible customer service, once they get your money they show you they no longer care!

Just lost me as a customer. Dont lie to customers just to get them inside dealership. I confirmed twice, once via phone and once via email, if you had a certain car for test drive. Even after this, when i came in for the test drive, i was told that you dont have that specific car in stock. In what world, will a customer be happy if you lie to them, just to get them in your dealership and then try to pitch me a different trim or a different. read more

I bought a new QX 60, the transition was so easy and thank to David Garcia who made everything possible and simple. I went home with my new car in less than an hour. Since I am not a technology guy, he helped me to connect the car to my phone. Go ask for him and you will be pleased. read more

This is the worst dealership I have ever been to in my life. They are unprofessional and a bunch of condescending meat heads. They jacked up the price on the car after they had already negotiated a price with me. Apparently this is something they often do. The owners manual was missing from the car and when I inquired about it they said the previous owner must have taken it. Turns out the owners manual for the car is selling for $600 + on eBay. Given their money grubbing behavior, I totally believe they took the manual and are selling it on EBay. I came from out of town to pick the car up and they said they would be pick me up from the train station. When I got to the the train station, they told me to take an Uber and they would reimburse me. I did, and they refused to give me the money for the ride. I pushed and a manager begrudgingly gave me a portion of my fare back. Very classy people, these guys. Stay away from these crooks and slicksters. read more

BUYERS BEWARE! I've been buying cars for more than 20 years and I've never experienced a place like Infiniti of Englewood. The entire experience was disastrous from beginning to end. AVOID THIS CAR DEALERSHIP AT ALL COST! My experience started with me calling and scheduling an appointment for a specific vehicle I found online. I gave the woman that I spoke with the stock number and she confirmed the car was available. I then drove 2 hours after work on a week night to go to my scheduled appointment. As I pulled up to the dealership, an employee called to tell me that they could not find the keys and NOT TO COME. I explained that I had just arrived and that I drove 2 hours. We looked around the dealership for a little bit and could not locate the keys so they started talking numbers. With the car being a 2021 vehicle added with the fact that I had the prior generation, I was comfortable with talking numbers. I had every intention to purchase the car. I even came with pre-approved financing in hand. This should have been their easiest sale of the year but this dealership failed at every opportunity. On to their shady Sales practices and how they attempted to steal that's right STEAL the equity I acquired in my trade. My Sales person, Robert White went and "spoke with" the finance manager. My previous car had a balance of $14k. Infiniti of Englewood offered my $14k for my trade. Thankfully, I had done my research and even had the car appraised previously so I knew my car was valued over $24,000. That's right, they tried to offer me TEN THOUSAND DOLLARS LESS THAN MY CAR WAS WORTH! I understand they're in the business to make money but TEN THOUSAND DOLLARS?!?! BE AWARE OF THE TYPE OF COMPANY YOU ARE DEALING WITH FOLKS! And to add insult to injury, they padded the price of the new car. Needless to say I declined their offer. They adjust the numbers to something that made more sense and asked me to leave a FIVE THOUSAND DOLLAR deposit for a car I had yet to see! I declined to leave $5,000 but agreed to leave $1,000 which was my own stupidity given all the red flags up to this point but hey, it is a 2021 BMW! One owner. Low mileage. Clean Carfax report. What could possibly be wrong with the car, right? I agree to come back the next day to close the deal once they find the paperwork. That was a Wednesday night. Thursday comes and goes. No keys. Friday, no keys. Finally, by Saturday I call the dealership and Robert and say I'm not going to move forward given my lack of confidence in the dealership at this point and requested a refund of my $1,000 deposit. Chris, the Manager asked me to email him my Amex card number so that he could have my refund processed. I declined to do so. Who sends their credit card number by unsecured email AND what business would ask a customer to do so??? He then asked me to call back Monday morning. I called the entire day Monday. It got so bad that I threatened the receptionist Susan because she hung up on me! Just unprofessional at every single turn. Well, it's Tuesday morning and still NO REFUND. Again, BUYERS BE VERY AWARE! AVOID THIS DEALERSHIP! it's just not worth the hassle nor the headache. Like I said, this should have been a fast close Sale but they failed big time. Each employee I worked with in this experience set timing expectations that they failed to meet. "I will call you in the morning", "I'll call you in an hour", "I'll have your refund processed within the hour". ALL LIES! Saturday, I found the same car with even lower mileage on CarMax's website. Had the car appraised by them same day. They offered me $24,600! Yes, TWENTY FOUR THOUSAND SIX HUNDRED DOLLARS. I used my more than $10k in equity and my $60,000 blank check from my bank and closed that day! My new car is sitting in my garage while I continue to fight with Infinity of Englewood to get my $1,000 refund. It's sad that people can be so incompetent and dishonest but this is the world we live in I guess. If I don't receive my refund today, I'll be contacting the BBB. read more

See all