Worst hertz in the world. Took an hour to get my car and when it arrived it wasnt cleaned. Was told…read moreI'd have to wait another hour for it to be cleaned. The nasty receptionist was smacking her food and talking with food in her mouth the whole time. Also looked like she just rolled out of bed. Glad this place is permanently closed. Good freaking RIDDANCE

First of all - I live very close to this location. The staff is very friendly…read more Came in for a 12pm reservation. Waiting for the car to show up an hour later still and I'm running on time restrictions. I've never had this happen before.

Fantastic service at short notice. The guys working here are awesome. Very helpful, short wait…read moretimes. Highly recommend

I was given a dirty vehicle and it broke down on me. They literally claim to provide you with a…read more"clean maintained vehicle" they call it there " Standard of care" Why am I paying for roadside assistance for their dirty vehicle that does not work? They talk a big game but don't stand behind there pledge. A large business trying to act like a small. They inconvenience you then charge you for it. A well deserved one star. They have an opportunity to correct this. If they do I'll be glad to post an update

very dishonest pricing. they will essentially force you to get liability insurance when you pick up…read moreyour car if you don't have it, despite the fact that New York state law requires them to carry their own liability insurance. that said, the person behind the counter was relatively apologetic and understanding.

Needed a car for a roadtrip and had booked online through a third-party site an got a pretty good…read moredeal. I needed to change the dates, and Nathan at this ACE location went above and beyond to help me rebook for the dates I needed, and even found me a better deal. He educated me on what insurance coverage I was entitled to through my credit card and couldn't have been more helpful. I am in the middle of my rental period and so far having a great trip with the new car I'm renting. I greatly encourage renting from Nathan at this ACE next time you need a car in Brooklyn!

a wonderful experience, its worth the money, the service prices and much more!!…read more a happy customer

Good service Great price…read moreStandard cars Don't mind the kinda remote location! Will come back again

Ok, here's the thing... If you're renting a car, it's because you don't own one, and since you…read moredon't own one, you don't have insurance. The smart thing to do is to purchase extra liability insurance, so if there's an accident, you're not going to the poor house. If you happen to hit someone and they sue you, you could be out a serious chunk of change. Well Silvercar has a place on the website to sign up for this, but the last two times I've tried to use their service, the day before I go to pick up the car I get a message that they are in the middle of a Policy transition, and the insurance isn't available. Well now, if I rent the car, it's like I'm driving without insurance, so I have to cancel, but wait, it's only the day before, and all the ZipCars are rented, and well, time to cancel the trip. Thanks Silvercar, for ruining my weekend. If you NEED a car for something, and you don't want to go broke in the case of an accident, go somewhere else. Their cars are damn nice, though, so it's a shame.

Just completed a 1 day rental and I'm already planning my next one. From the concierge…read morecommunication prior to the drop off - I was pleased with the service I received. I had a 2021 Q5. Other than minor scratches, the car was in PERFECT condition. The handling on the car was the best out of all the car rentals I had. The sound and entertainment system? AMAZING. I live in an area with terrible parking so I never wanted to buy a car, but when I'm ready? Audi!

The staff was great! I reserve economy car for memorial day weekend. It was for a 9am pickup. I…read moreshow up at 9am and I was told the cars haven't been returned. I was offered a mini van. I did not take that because of parking and too big for my needs. I was told to come back so I went to have a quick breakfast. Long story short the car never came back and the staff worked hard to get me a vehicle. After a great deal of calling to customers with cars and other Enterprises one was found. They ordered a car service to the other location and I was on my way. ***To corporate allowing customers to extend there rental with other renters behind that reservation is irresponsible? If your staff was unable to get me a car what would have been the recourse? Maybe each location needs other stand by cars other then a large out of date mini van. Also the car I got at the other location was dirty on the inside like it hadn't been clean thoroughly. The staff at the Emprie blvd location is the only reason I am giving a 4star for the staff!

One star. Rented here for a work trip and the whole thing was a mess from the start…read more I had a reservation. What I got was a long wait at another Brooklyn branch, no explanation, and eventually being sent over to this location instead. By the time I actually had keys in hand I was well behind schedule for a trip I could not push. The car they put me in was a subcompact, not what I reserved, and it was in rough shape. Nobody at any point seemed particularly concerned about any of it. No apology, no attempt to make it right, no acknowledgment that sending a customer to a second location and downgrading them is a problem. It got worse after I returned the car, and I am currently disputing a damage charge with them that I do not believe is mine. I will leave it at that. If you rent here, build in extra time and take photos of the car before you drive off.

First of all, Thrifty as a whole, the whole car rental company, is built on shady business…read morepractices. They try to scam you a little here and a little there, so it doesn't seem like a lot, but it adds up. And it's sad how they leave their staff out to dry. Our issues aren't with the staff. It's with the people in power that run the company. Having said that, if you want thrifty's cheap rates, BE PREPARED. Read the fine print, know if your trip has tolls, and what's expected for return. If you know your stuff, you'll be able to take full advantage of the cheap rates without incurring any of the fees. I gave this location 3 stars because the staff was actually courteous despite all the hate in the reviews. Talk to them like normal human-beings and I guarantee they'll help you not get scammed.

The place I dropped the car off at. I paid $125 for the rental a few days in advance. My plane…read morelands at 4pm I wait at this location for almost 2 hours. Got the car about 6pm and was told to return at the Brooklyn, NY location at 5:50pm. The employees were chill but the process took forever. This wasn't the bad part. I drive from Philly to Brooklyn the next day, drop my stuff off at the hotel and go to drop the car off about 5:50pm and this guy working in the garage tells me they're closed. Sign on the door (attached) says they closed at 12pm, they're closed Sunday and open on Monday. I drive back and call customer service. On hold for 1.5 hours, they put me on hold so they can call the location, 30 minutes later, I get hung up on. I call again, on hold for 1.5 hours, person answers, I tell them the situation, get hung up on again. I get charged $100 for having the car still, I call back the next day. On hold 1-2 hours, no answer but get hung up on. I get charged another $200 before they even open Monday morning and return the car, they take the keys, no prob. Then get a bill for $737. Call customer service they tell me I need to talk to another department, they say they're going to get me straight to someone, I get put on hold, then the phone hangs up. Still trying to stay calm. I talk to someone this morning they tell me a manager is going to call me by 2:30pm. I call them back at 3:30pm and she gets me to a manager, he tells me because I had the car I'm responsible for the extra days but he refunded me all the extra charges. I ended up paying $521 for using a car for 2 days, and even though they're mistake made me hang on to their POS car, I paid for it. I've rented many cars before, and this is by far, hands down, the worst car rental experience I have ever had and will tell everyone I ever meet about it.

Let me preface this by saying that I've never written a review before, but I created an account…read morejust so I can rate this place. I had found a deal off of Living Social - $25 for a $50 value on the weekday rental of a Nissan Versa. I called the company and made a reservation for July 11th, 2013. Fast forward to the actual day, I had slight difficulty finding this place. There were no obvious signs stating U-Rent Auto (nothing similar to the big car rental companies like Enterprise, Hertz, Avis, etc.); the only way I found the place was by looking at the address. Upon first impression, I was a bit weary - the place reminded me of a small junk yard. Small parking lot, lots of U-Haul trucks parked in the front, and a handful of cars. The "office" was actually just a desk inside a trailer, but the lady at the front desk (Andrea?) didn't have a problem finding my reservation. I thought everything would go smoothly, but I ran into a speed bump regarding the price I would have to pay. She quoted me $40-something for the amount I would owe and said the Versa usually cost $79.99 at full price. I countered and stated that on online, the reservation price was $49.99, which meant that I only had to pay taxes. Andrea called her manager and I was told, "The best we can do is offer the vehicle to you at $59.99." Are you kidding me? What company charges you a higher price than what is found online, especially when it's their fault they haven't changed the description? Anyway, I was in a hurry and paid the extra $10. We went outside to check the vehicle for damages, got the receipt, and I was happily on my way. The car itself was fine - worked well, responsive, non-smoking. I drive a Toyota Corolla back at home and the Versa worked pretty similarly. Don't expect the car to be clean and vacuumed, though. There were food scraps left on the food, water stains still in the cup holder, but it wasn't too bad. Just don't go in thinking you'll be getting a first-class car. I returned the vehicle that same evening - left the keys with the night worker and was promised a receipt to my email the next day. Fast forward to the end of the month, I received my credit card statement in the mail (yes, I still haven't signed up for online banking). Not only did I NOT get a $500 credit for the deposit, but U Rent Auto charged me ANOTHER $500! I spent an entire week trying to get my $1,000 credit and the entire week I was constantly hounding them. Lots of false promises (e.g. "Manager will refund you this afternoon"), evading, avoiding phone calls, etc. I eventually got fed up and filed a complaint with my credit card company. To this day, it still hasn't been resolved. So learn from my experience and stick with a more reputable company who doesn't cause you so much hassle and grief.

Despite confirming for 8 AM, the place did not open until 9, at which point the computer was down…read more We wasted almost two hours due to the false confirmation and bad equipment. Does English have a word for "incompetence," only stronger?