I take a car on rental but car dont clean bad smell I can't prefer anyone stay away for bookingsread more

I had an absolutely flawless experience with a cargo van obtained for the day through C.C. Rental…read more The most difficult part of the transaction was walking upstairs to the office tp take care of the paperwork. From the initial phone call to make a reservation to the drop off, everyone was friendly and helpful. The vehicle itself was quite nice by the usual truck rental standards, and included EZ Pass, which was very convenient for my brief trip to South Jersey. Tolls are billed to your credit card with an additional charge of $1.50 per instance; this is fine on the Turnpike, but might feel a little burdensome on a long Parkway trip. No hidden costs, no nonsense, and frankly quite inexpensive when compared to my expectations. There is no question whatsoever whom I will be contacting for this type of rental moving forward.

Dropped off our car and Laura greeted us and thanks us for doing business with Alamo. People don't…read moretake the time to do that anymore in person, she seemed very genuine. THANK YOU LAURA you're the best !!!

Letter to customer services :…read more I am writing to formally express my disappointment regarding my recent experience with Alamo Rent A Car at Orlando International Airport. My flight landed shortly after midnight last night, and I proceeded to the rental counter where I waited in a very long line. By the time I reached the desk, it was already quite late. While preparing to complete my rental transaction, I realized I could not immediately locate my credit card. I asked if I could use my debit card, regardless of the available balance, and was told by the customer service representative, Hannah, that this was not permitted. She responded in an extremely rude and dismissive manner, stating, "I do not care how much money you have in your debit card." I then politely asked her to give me a moment to check my carry-on bag. I was able to locate my credit card within minutes. When I informed her that I had found it, she responded, "That's great, but I am off shift now so you can go back to the end of the line." I expressed that this was poor customer service, to which she replied, "Well you do not need to rent to us and we do not need to rent to you." I then returned to the back of the line. Shortly afterward, Hannah and another employee left the counter, leaving one young woman alone to manage several waiting customers. Fortunately, a gentleman came to assist her. At that time, I expressed my concern regarding Hannah's disrespectful and unprofessional behavior. By this point, it was after 1:00 a.m. After traveling all day and waiting in line for an extended period, the lack of professionalism and courtesy displayed was extremely disappointing. I travel frequently throughout the United States and have used Alamo several times in the past. This experience does not reflect the level of service I have come to expect and is concerning from a customer service standpoint. I am very concerned about the conduct and professionalism demonstrated during this interaction. Such behavior reflects poorly on your company and is simply not acceptable. Hannah has a lot to learn about life and how to treat people if she is going to work with the public.

Reserved a car in March for April. Used Hertz on W34th between 8 & 9 aves. Great service & great…read morecar.

Only 2 workers, 5 chairs empty, for a room full of customers, all of us forced to wait over an hour…read morebecause of your gross understaffing and negligence. You owe me $200 for my wasted time. I am absolutely disgusted by your horrible, selfish management. When and how are you going to pay me?

I had a reservation for 5:00 PM last week. I arrived at 4:55. There were no cars. I was far from…read morethe first person in line waiting for their reserved car. To quote Jerry Seinfeld, "you know how to take the reservation but you don't know how to hold the reservation and that's the most important part." The staff, who were lovely, said that there's a disconnect between corporate and the local store, and my comment is to reread Jerry Seinfeld's comment. This is the ENTIRE JOB. period. If I rent a car it should be there. They did call two hours later to tell me they had a car but I had made other arrangements. See ya, Avis. I

This was my first experience as an Emerald member at this location and I was so impressed! Here to…read moreadd my compliments about the team. Johnny the branch manager is amazing - he was friendly, thorough, knowledgeable, and quick. He answered all of my questions and made some recommendations about the return of the car that saved me tons of time (not arriving at a certain time when the courthouse next door is having rush hour). He helped me with car selection, got me a great vehicle, and set my mind at ease regarding the insurance coverage which I had questions about. Return was also a breeze, thanks to Johnny's advice about timing and the prompt and professional attention from the lovely Z. Z was friendly and the return process was simple - she met me at the car, worked quickly and calmly, and I didn't even have to step into the office. National has a great team at this location and I plan to always use this location going forward.

I had an amazing experience with National Car Rental at the Fort Lauderdale airport, thanks to two…read morephenomenal team members--Paul and Rico. My family and I landed at FLL and worked with Latisha and another gentleman who were also great with our change to our initial reservation. I made a mistake in not reading all of the fine print (they did it all right - I did not see something - it was my error) and upon returning the car both Paul and Rico resolved and handled it with such kindness, understanding and total professionalism. They didn't just fix my issue when I was in a panic - they made me feel valued at National car rental throughout the entire return process. It's rare to find customer service this good, and it made a huge difference in my travel day. Because of Paul and Rico, I'll always choose National when I rent a car. SO easy & highly recommend this location!!!!!

Had a slight mix up with age requirements which was at no fault of this location or its employees,…read moreLovey worked hard to sort me out, would rent again.

Do not rent. Hertz has perfected the art of wasting your time. My "reserved" pickup time was…read moreapparently just a loose suggestion, as I stood waiting an hour while staff moved with no urgency. The employees treat inconvenienced customers like an interruption to their day. Dropoff is its own special chaos: strict hours, and an entrance off a public road that seems deliberately designed to punish you for returning the car. Hertz charges premium prices to deliver a DMV experience. Avoid.

Rented a car. They only had minivans. Total waste of time. Traveled into the city for nothing…read more WHY TAKE A RESERVATION IF YOU DO NOT HAVE CARS???????

It happened again!!! A big party in NJ and this time we were taking our neighbors and the zip car…read morewouldn't open!!!!! An hour late, 45 minutes it with customer service, we had to fish or cut bait. So off we went to National/Alamo and Josh!!!! Josh was there behind the counter and when he saw us (how many months later???) he smiled and gently asked "Zip Car?" There were NO cars left but there was this mini-van. We took it! And then we had to figure out how to open doors and move seats and Josh patiently showed us, even though the rental office was busy and people were on line and ok some were a bit cranky. The cost of this FANTASTIC mini-van was the same as the Zip Car. Both our neighbors and we are planning on using Alamo/National before we do Zip again. With customer service from Josh and all the folks at the counter (honestly everyone there has been so wonderful), we always get a great car at a great price and we don't ever panic or get late to a party. Thank you again!!!

Re: ACE92489296. We rented a cargo van and the whole process was a breeze. The van was readily…read moreavailable and nice and big, clean and spacious. Very high tech vehicle. Customer Service was very professional and explained everything we needed to know. Will definitely use this service again. Thank you for your service

The pickup and drop off process was really easy and the DUMBO location was conveniently located for…read morenon-car owners. I was upgraded to a larger car for free and the car came clean and with a full tank of gas. I will be renting with them again soon! EXS18177207

1 star is too good. I rented a car for 5 days in Charleston, SC and prepaid for the rental…read more($320). I had to wait 45 minutes for a car to be available (another person was waiting 3 hours!). Once I got to the hotel, I realized that having a car was not going to be a good idea. It is tough to park everywhere and the downtown was very walkable.... so I returned to the airport and returned the car. The Budget attendant in the garage, told me I didn't have to go inside, and to just drop the car off and I would be credited. WELL... I was not credited ANYTHING! Their fine print says if you prepay and drop the car off early, there is no credit. I didn't even have the car a few hours! THIS IS THEFT!!! I called customer service and also emailed, and they would not credit me anthing. NEVER USE THEM!!!

I rented a car in New York city and they asked for a $250 deposit. They said it will be $45 for an…read moreupgrade and when I return the cat it will just be taken out of my deposit and I will get the rest. They ended up making up charges about the gas and charging me a total of $166. They lied just to squeeze me out of more money. Don't trust budget you will pay more.

Truly, I couldn't be more grateful for AAMCAR. They are professional, honorable, dependable and…read moretruly provide a great service for the rental car business in Manhattan. I had almost lost hope thinking that these smaller rental car companies in Manhattan were total garbage but I am so glad to be wrong with AAMCAR. They deserve your business. They are kind, courteous, and have excellent professionalism is all of their reservations and car rentals. I can't recommend them highly enough! Thank you, AAMCAR!

aamcar are liars they tell you a bunch of good stuff while your asking about renting a car ..then…read moreyou get the with all kind of good stuff they said and it's way more charges the agreement...and there cars are garbage they sound like trucks they ride hard and they drink alot of gas to be small cars....there rate is a zero No no no you stated to me if I would have brought it back in the morning I wouldn't have been charge for the day...But the day I picked up the car you said bring it back Monday any time before I have till 10pm then your cars do have some issues and you being a smart ass I've been renting with Aamar for a very long time and I never expected a luxury car I have my own just needed a rental for the weekend .... I had to exchange the first I picked up the key wasn't working properly...And not to mention it was all scratched and dented up like really ...Ya had nice cars before smooth riders....