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    ScootersNYC

    4.0 (5 reviews)
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    Shelby's Powersports - The road to the service department.

    Shelby's Powersports

    2.7(45 reviews)
    16.3 kmWestchester Square

    I bought my Honda NT 1100 here and these guys have been great through the entire experience before…read moreand after. Before that I got my NC 750 X and that was a great experience too. They're always upfront about the service that I need how long it might take and they don't waste my time nor money. They made my entire trade-in and purchasing experience seamless and I'm really grateful for that because of my demanding schedule. I just don't have the time for all the extra stuff and they made it smooth.

    ‼‼ This business has a clear pattern of responding to criticism with incoherent and defensive…read morecomments, and my situation is no different. Every time a customer questions something, their immediate reaction is to attack and discredit rather than take responsibility for their poor customer service. The fact is simple: I never tried to avoid paying. From the beginning, I asked for a clear explanation of the additional charge - a basic right any customer has. When one of the employees finally did their job and provided the correct information, I paid right then and there. I did not leave without paying, nor did I ever intend to. This was never about "lack of funds"; it was about the owner's obvious lack of professionalism and inability to properly handle a business that relies on customer service. Blaming the customer every time something doesn't go their way only shows the pattern they've created: they don't know how to handle criticism, and they would rather make up stories than accept their mistakes. ‼‼‼ I want to address the $138 labor charge you added for simply ordering parts. You did zero work on my motorcycle - no repairs, no inspection. Charging a full hour of mechanic labor for an administrative task that takes minutes is unjustified and outside standard dealership practice. No KTM dealer in NYC charges a full labor hour just to look up parts. This charge is excessive, not transparent, and it does not reflect any real labor performed. ‼‼‼

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    Crossbay Motorsport Of Howard Beach

    Crossbay Motorsport Of Howard Beach

    1.6(7 reviews)
    17.8 kmHoward Beach

    If I could give this place a 0 I would. Took my bike for pre season checking to make sure…read moreeverything was in order for the summer and I was having a starting issue with my battery, also to replace my fairing kit. I came to pickup my bike, paid my bill leaving with my bike, the bike doesn't start battery issue was never looked at. They had to jumpstart the bike I'm already upset by this, I then notice my rear tire was worn down to the threading. Got into an argument with the manager who all I remembered was him saying in a bigot tone "I'm not your Bro" comment. I said what did I actually pay for? My bike doesn't start correctly, rear tire needs to be replaced what Inspection was actually performed? I will never take my business there again and WARN others DO NOT TAKE YOUR BIKE HERE FOR SERVICES.

    I purchased my 2016 Can-Am Spyder here and was pleased with their service many years ago. I since…read morethen have been bringing my Can-Am here for service. However, their service dept is a major disappointment. I dropped off my Can-Am 1 1/2 months ago and still have not heard anything back. I have received 2 calls to alert me that the parts are still not in. (Break pads/caliber). Whenever I try calling, their voice mail box is always full no matter whether you call SALES, PARTS or "0" for the operator. Oh! And if I do happen to reach someone I am placed on hold for an ETERNITY. Seriously? Where is your MANAGER? This place totally lack professionalism and courtesy!!! Hire people to listen to VOICEMAILS and answer your customers calls! But then they want to charge you an astronomical price for shitty service. I am appalled and seriously hope that I can get someone to at least READ THIS REVIEW and let me know what is going on with my 2016 CAN-AM SPYDER RS. If you can't answer your phones, maybe management will read this review and fix this shitty service!!!!!

    ScootersNYC - motorcycle_rental - Updated May 2026

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