OK - my relationship with DucatiNYC got off in the wrong foot when I got some bad information about…read moreinventory. I went ahead and bought a Scrambler then a Streetfighter from a dealer on Long Island. Turns out Marcos is a friend of a friend and when he found out he called me personally and made good. Since then everything I've needed has been done here and I am 100% satisfied! Angel in service is awesome, Marcos is always helpful and happy. This is the busiest Ducati dealer in America and I can say I know why. Yes, great location helps but without the solid team it wouldn't matter. I strongly endorse these guys - the best! Already eyeing the SFV4SP....

They don't help with future Ducati owners of private sales. You have to purchase from them if you…read morewant to be treated kindly. Other Ducati dealers like Hudson Valley were very helpful answering all of my questions and encouraged me to become a Ducati owner.

I didn't see the reviews before I went but $70 for a shirt is freaking crazy. Maybe if you didn't…read morepay 6 workers to stand around doing nothing, you could actually lower the prices of the items. What a joke of a store.

Harley-Davidson trades heavily on American identity, independence, and craftsmanship. Selling $40…read morecoffee cups made in China undermines that image -- and ignores a chance to support U.S. artisans who actually live those values. Sell US made cups for 40 dollars. I would probably buy them. When you charge 40 dollars for a shitty Chinese mug you should be embarrassed - shame on you. Beware the fake patriots who chant USA but are actively undermining that way of life by their corporate ethos. F&&$ outta here.

Joe from Vespa Brooklyn is incredible! He was communicative and made me feel heard throughout the…read moreprocess. He made sure that every dollar I spent was put to good use--both in quality service and discounted parts! I'd highly recommend Joe for his great customer service and thanks to him, I'm back on the road.

I've dreamed of owning a Vespa for decades, and finally took the plunge this summer to celebrate…read moreturning 60. Vespa Brooklyn and their staff were the perfect shop to make my dreams come true. James in particular was so helpful in getting me the scooter I wanted, providing tons of info and advice, and helping me arrange transporting it back to Huntington. When we came back with the U-haul, the staff took care of loading and making sure it was secured. I can't say enough what a good experience it was to shop at VB.

Bought a 2026 xsr900 from here. Motorcycle Mall gave me the best deal. No high pressure sales for…read moreextra stuff from the finance people. No bait and switch. I've had some bad experiences with purchasing at dealerships in the past. This was the most straight forward, no bs deal I ever did in my life. Thank you!

I purchased a Vespa from salesperson Michael and was told it would be delivered the same day or the…read morenext day. It has now been a few days, and I still have not received the Vespa or any update. I've called and texted multiple times with no response. This is very concerning business practice. The dealership received payment, yet I still do not have what I purchased or a clear timeline on when I will receive my Vespa. Communication and follow-through have been extremely disappointing.

Everything! I've been riding for over 40 years and purchased more motorcycles than I can remember…read more In all those years, I never had the pleasure of dealing with a "family" of people like the ones at Brooklyn Mayd Motorsport. The customer service was EXCELLENT, they spoke to me like a person not a customer and followed up with me at every turn. Thanks Roseann & Shawn your a great example to your son who will surely be the next owner.

Seems like most of the 5 star reviews are people who bought their first bike from them or are new…read moreto riding. You had a positive experience because Sean is a SALESMAN, period. He's slick talking and he's always 'giving you a deal'. I had a small throttle cable issue on my 03 Bonneville that only required taking the tank off and adjusting the position of the cable. I couldn't do it myself because I didn't have the tools to do it. Sean said they'd knock it out real quick and 'give me a deal'. When he handed me a bill for $280 I reluctantly paid that knowing I'd probably never come back there again. Also, next time I went to take my seat off, noticed that both stock Triumph seat bolts were gone and they just threw on 2 different bolts that weren't even the same length. I did buy brake pads from them once and they didn't over charge for those. I did the brake pad replacement myself tho... So maybe, if you need parts, see what they've got but don't have them touch your bike. Don't get your bike inspected there either. They'll charge you double what it costs

I bought my Honda NT 1100 here and these guys have been great through the entire experience before…read moreand after. Before that I got my NC 750 X and that was a great experience too. They're always upfront about the service that I need how long it might take and they don't waste my time nor money. They made my entire trade-in and purchasing experience seamless and I'm really grateful for that because of my demanding schedule. I just don't have the time for all the extra stuff and they made it smooth.

‼‼ This business has a clear pattern of responding to criticism with incoherent and defensive…read morecomments, and my situation is no different. Every time a customer questions something, their immediate reaction is to attack and discredit rather than take responsibility for their poor customer service. The fact is simple: I never tried to avoid paying. From the beginning, I asked for a clear explanation of the additional charge - a basic right any customer has. When one of the employees finally did their job and provided the correct information, I paid right then and there. I did not leave without paying, nor did I ever intend to. This was never about "lack of funds"; it was about the owner's obvious lack of professionalism and inability to properly handle a business that relies on customer service. Blaming the customer every time something doesn't go their way only shows the pattern they've created: they don't know how to handle criticism, and they would rather make up stories than accept their mistakes. ‼‼‼ I want to address the $138 labor charge you added for simply ordering parts. You did zero work on my motorcycle - no repairs, no inspection. Charging a full hour of mechanic labor for an administrative task that takes minutes is unjustified and outside standard dealership practice. No KTM dealer in NYC charges a full labor hour just to look up parts. This charge is excessive, not transparent, and it does not reflect any real labor performed. ‼‼‼

If I could give this place a 0 I would. Took my bike for pre season checking to make sure…read moreeverything was in order for the summer and I was having a starting issue with my battery, also to replace my fairing kit. I came to pickup my bike, paid my bill leaving with my bike, the bike doesn't start battery issue was never looked at. They had to jumpstart the bike I'm already upset by this, I then notice my rear tire was worn down to the threading. Got into an argument with the manager who all I remembered was him saying in a bigot tone "I'm not your Bro" comment. I said what did I actually pay for? My bike doesn't start correctly, rear tire needs to be replaced what Inspection was actually performed? I will never take my business there again and WARN others DO NOT TAKE YOUR BIKE HERE FOR SERVICES.

I purchased my 2016 Can-Am Spyder here and was pleased with their service many years ago. I since…read morethen have been bringing my Can-Am here for service. However, their service dept is a major disappointment. I dropped off my Can-Am 1 1/2 months ago and still have not heard anything back. I have received 2 calls to alert me that the parts are still not in. (Break pads/caliber). Whenever I try calling, their voice mail box is always full no matter whether you call SALES, PARTS or "0" for the operator. Oh! And if I do happen to reach someone I am placed on hold for an ETERNITY. Seriously? Where is your MANAGER? This place totally lack professionalism and courtesy!!! Hire people to listen to VOICEMAILS and answer your customers calls! But then they want to charge you an astronomical price for shitty service. I am appalled and seriously hope that I can get someone to at least READ THIS REVIEW and let me know what is going on with my 2016 CAN-AM SPYDER RS. If you can't answer your phones, maybe management will read this review and fix this shitty service!!!!!

made a reservation for the Memorial Day weekend yesterday. accepted my reservation and I prepaid…read morealmost $500. This morning I received a random text saying my reservation was canceled. I also was informed that it would take 7-10 days to get my money back. The rude representative at this location said they won't have any cars. They left me without a car for the holiday weekend.

For some reason, my 24 hour extension didn't go through. I pulled up my rental online, and it said…read moreI had one hour to return the car to Albany airport. Being in Staten Island, that wasn't going to happen. I tried calling customer service, and the overseas agent was no help whatsoever. I found this location on Google, came down, and I spoke to Tammy. I explained the situation, and she was very friendly and helpful. She listened to what I had to say, pulled up my rental, and a few magic key strokes later, I was back on the road with my 24 hour extension. I was really frustrated when I came in, but she went out of her way to make sure I got what I needed. I really appreciate her help. Hertz definitely needs more people like her. Thank you!