This Ducati store is a spacious and beautiful showroom. They have a great deal of merch for sale…read more They host events to commorate the drops of new bikes, many of which are collaborations. The art on some scramblers has been pretty amazing!

I came in here, eye on a used 2024 Royal Enfield Classic 350, cash in hand, and walked out. Do not…read moreshop used inventory here! My first interaction with Daniel was embarrassing. He tried to tell me the bike was unreliable and didn't have ABS. I told him I was looking right at them on the bike. I asked for the odometer reading, and he tells me the battery is dead. Since he clearly didn't know anything about the bike specs, I went to Ava. She asked me on the phone if I wanted to pay in full or do a payment plan, and I told her the battery was dead. They scheduled a meeting for a Friday, which had to be rescheduled for the following week because the battery still hadn't come in. I go in today finally, battery installed, bike turns on, and she asks if I plan to drive it off the lot today. Yes of course, but she said it still hadn't been serviced yet, then tells me it's too early to be serviced at 31 miles. I don't necessarily want to keep making trips here if they can't guarantee I can leave with the bike. I arrive and I cannot get a straight answer on where this bike came from. Daniel told me it was a trade-in. Ava told me initially that the owner likely bought it for himself then changed his mind, then she said he may have bought it as a gift, then she said actually it came from a disabled owner who bent the clutch lever in to accommodate his disability. I asked for some kind of verification of this history and they said they couldn't provide it. Not to mention the clutch lever was loose and because it was bent they needed to replace it, which again prevents me from leaving with the bike that day and added yet another trip. Ava asked a man named Leo to talk to me about the service history, and he said they hadn't performed anything. I asked what about the battery? And he goes oh yeah well that. Everyone's attitude felt extremely apathetic and even insulted I inquired about the history of a used bike. They never even offered me or my partner water. The worst part was the breakdown of fees. They said they have a non-negotiable $595 dealer prep fee. For a used bike! That isn't even a Ducati! They can't even service the Enfield with Enfield parts. The receipt for the battery was for a generic YTX9-BS. They wouldn't remove the dealer prep fee, and claimed they needed to charge over $300 for registration. Max allowed by NYS Law is $175. Again, they seemed extremely jaded that I had the audacity to come prepared. When I assumed I could hold onto the buyer report to consider it at home, the manager ripped the papers from my hand, claiming they were "legal documents" I could sign and I wasn't allowed to keep them. That was not only bizarre, but aggressive. After I asked them to remove all the registration and documentation fees, they still came up with $4250, $750 over asking, for a used bike because they "can't remove a dealer prep fee" for a bike they haven't prepared a damn thing for. I counter-offered $4K cash, they declined and I walked out. The entire interaction lacked expertise, care, or even basic courtesy and customer service. It's one thing to charge exorbitant fees on a used bike, it's another to do it rudely, especially having come in with cash in hand to pay free and clear. Avoid this location, go to Cycle Therapy and work with individuals like Rav who aren't going to charge you a prep fee for used bikes.

I didn't see the reviews before I went but $70 for a shirt is freaking crazy. Maybe if you didn't…read morepay 6 workers to stand around doing nothing, you could actually lower the prices of the items. What a joke of a store.

Harley-Davidson trades heavily on American identity, independence, and craftsmanship. Selling $40…read morecoffee cups made in China undermines that image -- and ignores a chance to support U.S. artisans who actually live those values. Sell US made cups for 40 dollars. I would probably buy them. When you charge 40 dollars for a shitty Chinese mug you should be embarrassed - shame on you. Beware the fake patriots who chant USA but are actively undermining that way of life by their corporate ethos. F&&$ outta here.

I've dreamed of owning a Vespa for decades, and finally took the plunge this summer to celebrate…read moreturning 60. Vespa Brooklyn and their staff were the perfect shop to make my dreams come true. James in particular was so helpful in getting me the scooter I wanted, providing tons of info and advice, and helping me arrange transporting it back to Huntington. When we came back with the U-haul, the staff took care of loading and making sure it was secured. I can't say enough what a good experience it was to shop at VB.

Joe from Vespa Brooklyn is incredible! He was communicative and made me feel heard throughout the…read moreprocess. He made sure that every dollar I spent was put to good use--both in quality service and discounted parts! I'd highly recommend Joe for his great customer service and thanks to him, I'm back on the road.

Bought a 2026 xsr900 from here. Motorcycle Mall gave me the best deal. No high pressure sales for…read moreextra stuff from the finance people. No bait and switch. I've had some bad experiences with purchasing at dealerships in the past. This was the most straight forward, no bs deal I ever did in my life. Thank you!

I purchased a Vespa from salesperson Michael and was told it would be delivered the same day or the…read morenext day. It has now been a few days, and I still have not received the Vespa or any update. I've called and texted multiple times with no response. This is very concerning business practice. The dealership received payment, yet I still do not have what I purchased or a clear timeline on when I will receive my Vespa. Communication and follow-through have been extremely disappointing.

Shout out to Sean at Power sport in Brooklyn after having a horrible experience in Queens Honda for…read moremy Honda shadow motorcycle I ran to Brooklyn after getting high recommendations to go there. I ran into Sean who write a way helps me with a my flat told me to bring it in. He'll have it ready for me by the afternoon and surely enough if it was done taking care of no problem super helpful about my own motorcycle, which I wasn't too familiar with yet so shout out to everyone there I highly recommend this place if you want a professional, to do work on your bike thank you.

This will be my second review for what I believe to be the best motorcycle dealership I have ever…read morehad the pleasure of dealing with. If you want quality custom service and to be treated like family, this is the place to go. I have over 40 years of riding experience and highly recommended this place. They sell every brand and will find the bike you need one way or another. Love this place!!!! , Jorge M.

I bought my Honda NT 1100 here and these guys have been great through the entire experience before…read moreand after. Before that I got my NC 750 X and that was a great experience too. They're always upfront about the service that I need how long it might take and they don't waste my time nor money. They made my entire trade-in and purchasing experience seamless and I'm really grateful for that because of my demanding schedule. I just don't have the time for all the extra stuff and they made it smooth.

‼‼ This business has a clear pattern of responding to criticism with incoherent and defensive…read morecomments, and my situation is no different. Every time a customer questions something, their immediate reaction is to attack and discredit rather than take responsibility for their poor customer service. The fact is simple: I never tried to avoid paying. From the beginning, I asked for a clear explanation of the additional charge - a basic right any customer has. When one of the employees finally did their job and provided the correct information, I paid right then and there. I did not leave without paying, nor did I ever intend to. This was never about "lack of funds"; it was about the owner's obvious lack of professionalism and inability to properly handle a business that relies on customer service. Blaming the customer every time something doesn't go their way only shows the pattern they've created: they don't know how to handle criticism, and they would rather make up stories than accept their mistakes. ‼‼‼ I want to address the $138 labor charge you added for simply ordering parts. You did zero work on my motorcycle - no repairs, no inspection. Charging a full hour of mechanic labor for an administrative task that takes minutes is unjustified and outside standard dealership practice. No KTM dealer in NYC charges a full labor hour just to look up parts. This charge is excessive, not transparent, and it does not reflect any real labor performed. ‼‼‼

As a first time purchasing a motor bike 2026, here's my experience. When i entered the…read moreestablishment, i was greeted by a warm upstander gentlemen. That by then came to know as Jimmy, over by the Howard Beach in Queen Location. He was extremely patient with me as i was indecisive on what type of bike i really wanted. After it all, he helped me pick out my first Bike and followed through it with the same genuine kind and warmth. Made me comfortable, made me feel he was in my best interest and safety. I want to take a few more time of your reading and shoutout to Jimmy for taking his time and making the process quickly and making sure the Bike was safe for me to drive and verify and rechecked by the shop. Kudos, Rock On To You !!

Went to buy a pair of jetskis... waited for 20 mins no sales help at all spanish bald guy with…read moretatoos on his neck just stood there - do better guys off to Long Island I go

Absolutely terrible experience with Hertz/Thrifty/whatever this location wants to be known as…read more I had a confirmed reservation for 10:00 AM on Friday and received a call THE SAME DAY telling me my rental was cancelled because they didn't have a vehicle available. That is completely unacceptable and honestly defeats the entire purpose of making a reservation in advance. People reserve rental cars because they have flights, work obligations, family events, vacations, and schedules planned around them. Cancelling a reservation at the last minute leaves customers scrambling with almost no time to make alternate arrangements -- and of course other rental prices are much higher by then. What makes this worse is that there was no real solution offered and very little accountability. If you cannot guarantee availability, then stop taking reservations you cannot honor. A reservation should actually mean something. This experience was frustrating, unprofessional, and incredibly unreliable. I would strongly recommend avoiding Thrifty if you actually need a car when promised.

For some reason, my 24 hour extension didn't go through. I pulled up my rental online, and it said…read moreI had one hour to return the car to Albany airport. Being in Staten Island, that wasn't going to happen. I tried calling customer service, and the overseas agent was no help whatsoever. I found this location on Google, came down, and I spoke to Tammy. I explained the situation, and she was very friendly and helpful. She listened to what I had to say, pulled up my rental, and a few magic key strokes later, I was back on the road with my 24 hour extension. I was really frustrated when I came in, but she went out of her way to make sure I got what I needed. I really appreciate her help. Hertz definitely needs more people like her. Thank you!