Purchased a new bike online. Waited over a month, call numerous time and they would not send the…read moreproduct or process a refund. This is a dishonest business. Do not waste your time.

Since I am still learning how to ride a bike (yeah yeah, rag on me all you want), we were trying to…read moreavoid the Central Park bike rentals and found the perfect Groupon deal that allowed us to ride through the calmer streets in FiDi. We both had Groupons and had no problem redeeming them. It was a little bizarre that they require voucher users to call and make a reservation 24 hours in advance, since there were barely any other customers when we got in and out. Azul was very nice and understanding on the phone when we had to keep pushing our appointment back. Because I'm a 4'11" chick, I was worried about getting the 13" adult bike they have because I can barely tip-toe on them. After an hour of struggling, I went back to the shop and asked if I can swap it for one of the bigger bikes for kids, which seem to suit better for my size. Azul immediately said no and said they were for kids 10 & under. I showed her where I struggled on the adult bike and she still insisted that there's nothing she can do for me. The guy who was distributing the bikes was actually trying to be more helpful and swapped the seats, but it didn't do anything for me. Not too long after, I was so tired and annoyed from the energy spent trying to pivot my feet off the ground from tip-toeing that I gave up and just returned my bike before the 2 hours were up. I think I'll just stick with Bike New York next time.

Great bikes and friendly service! Easy access to the park. So much fun. Totally recommendread more

Very friendly and great bikes! Highly recommend for a tour of Central Park would do again!read more

I rented an aluminum road bike from Unlimited Biking, and it was a miserable experience that left…read moreme stranded with a broken bike in the middle of nowhere. The bike was poorly maintained and generally unpleasant to ride. But things got much worse then the cheap plastic pedal fell off half way through my ride. I couldn't screw it back on as the screw threads were completely stripped. I was able to get to a nearby bike shop, and they confirmed the bike couldn't be easily repaired and would need an entirely new crank arm. I called Unlimited Bikes, and they offered to bring me a new bike. According to the agent, they had a truck in the area, and it would take them about 30 minutes to get to me to deliver another bike. After 40 minutes I called back to get an update. The truck was about 45 minutes away. What blackhole time warp caused the truck to get 15 minutes farther over 40 minutes is a mystery. I waited another 30 minutes and called to check on the status. The truck was still 45 minutes away. At this point, I got frustrated. They said they could expedite a bike over, but there was traffic and it would take 30 minutes. I waited another 15 minutes and called to check in again. There was no truck available and no spare bikes. WTF. They suggested I get an UberXL and take an hour ride back into Manhattan. They refused to cover that cost. Needless to say, very unhappy that they wasted my entire afternoon and left me stranded. And get this - they refused to refund the cost of the bike rental!!! After fighting aggressively over the course of a week (and contesting the charge on my credit card), I finally got a refund. But wow. I highly recommend avoiding Unlimited Biking at all costs. It's not just about getting a bad bike, you could find yourself dangerously stranded or worse, injured on your ride.

Rented for a week. Great riding all over NYC. All of the bridges going into and out of Manhattan…read morehave dedicated bike lanes which are very well used

We seriously didn't plan on taking a tour on bikes. We were approached by a nice gentleman with a…read morehorse on his bike. After he proposed to us about what the tour is about and prices, we agreed to do it. Mainly cause I underestimated how huge Central Park is. We both never been to Central Park and wanted to see the most we could. My friend is a huge Sex and the City fan and got a guided tour of where the filming was. Our tour guide is so knowledgeable and outgoing. I loved learning from him. Once we were done, he was going to take us back to where he found us - in front of the restaurant. We talked to him in dropping us off at Fifth Avenue. He agreed only if we paid him a little extra. We didn't mind since that was our next destination. Overall, great experience. Didn't expect to do it and spend the $$ but loved it. 178/2019

Last minute decision to see Central Park in a quick hour. Well worth it! There was a 2 hr option to…read moredo the entire park, but it's February, it's cold, and figured most notable landmarks are on south end of the park. Kader was our driver/ rider, they have these hybrid bikes so your driver isn't gasping for air while giving you the tour. Blanket for the cold weather and the meeting stop was at Starbucks on 55th and 7th, Wife was happy. The Park was beautiful everything and more you'd imagine it would be from seeing the park on TV Shows, Movies, and pictures. Kader made the ride comfortable with his knowledge and personality, and being from Chicago, if I cane back I would request Kader again.

Beat day ever In Brooklyn! Was a great bike tour but also a past present and future history of…read moreBrooklyn! Five plus stars. Ask for John!

Horrible bike tour and a complete waste of my time. John the guide was rude and and inattentive. He…read morealso showed up late and ended the tour early. When I asked for a refund he threaten to sue. What a joke.

Chuck was fantastic. He was fun and knowledgeable and went out of his way to answer questions. He…read morealso offered to take photos of us. The only drawback was my wife's bike seat wasn't adjusted properly by staff. All in all, the tour is highly recommended. Central Park is beautiful. Even as a native New Yorker I learned a lot.

Bad Experiance with Ulimited Biking - They dont use high quality tires, tubes or anti inflation…read moremeasures so when you get a flat they dont credit back funds.

Seth was fantastic. It was a small group of my fiancé and I and one other rider and Seth was very…read moreknowledgeable. The pace wasn't too much and I was a little wary of traffic but he didn't take us on any busy roads and made sure we were right behind him. He even offered to take pictures of us at the stops! My family is from NY and I wanted to show my fiancé around BK because I want to live there and he's never been. After Seth's tour, he agreed it would be a great place for us. Thanks Brooklyn Giro! We'll definitely be back!

The bike tour was an incredible experience that exceeded our expectations. This was the perfect…read moreouting for our first day in Brooklyn and provided us with a great comprehensive and informative view of the city as well as some much needed exercise. The bikes were well maintained and easy to ride. Most impressive was our exceptional bike tour guide ..... Daniel. His breath of knowledge relative to Brooklyn's past and present provided for a fascinating adventure throughout our ride. Having Daniel share his time and expertise with us was a very special treat and we highly recommend this tour as time well spent in Brooklyn.

Booked two eBikes from a street kiosk during a recent visit to NYC. It advertised a $25 "day pass"…read moreso my partner and I bought two. When we finished our 3.5 hour bike ride, it charged us each $88.00! Turns out the "pass" was for a standard bike, not an ebike. There was no flag upon scanning an bike that it was extra. Just an email we saw later that stated "ebikes .41 cents a minute addtl". Feel like it was bait 'n switch. Plus bikes wouldn't go more than 15 mi per hour so we were constantly peddling against "the brake". Not veey happy. We made the best of it.

Terrible. Absolutely terrible. No easy way to enter bday on mobile. If you take the defaults, it…read morelocks you out because you are too young and you can only fix through tech support.

If you go to New York you have to go on the Brooklyn bridge and take a picture. - it's a tourist…read morething and it's busy! My fiancé and I walked here from the New York side at the end of January. It wasn't that cold and it was kind of windy. Anyway there's a whole bunch of tables set up at the end of the bridge on the NY side with souvenirs; keychains, posters, post cards, etc. very cheap too! Like $1 ea. Or 10 for $5 - not a bad deal. As for the bridge itself it's so packed. There's a lane designated for bikers are they will honk or yell at you if you're in there and will run you over if you don't move lol. They will not slow down. It's hard to get a picture on the bridge when it's busy. Everyone's taking their selfies with the lovely buildings. And people are constantly asking others if they can take pictures for them. I mean, just get your picture and get out lol. You don't have to actually walk the whole bridge. You seen it you took a picture so get out lol.

I was born and raised in Brooklyn so the Brooklyn Bridge holds a special place in my heart. I…read morehaven't walked the bridge in about 10 years and a lot has changed. It is wayyyyy busier and there are a lot of little vendors that sell really cheap souvenirs (tip for tourists), drinks (cans and bottled) and ladies selling fruits. There are two lanes. One for walkers and one for bikers. It is nice to respect each other and stay on your designated side. It is free to walk the bridge and also very fun and relaxing. I recently took the walk by myself and had a great time. I chatted with some of the vendors and took in the scenery. Even though it is busy, you are still able to get a picture without so many people if you take your time. I always enter from the Brooklyn side, no specific reason why. If you are a tourist I wouldn't recommend wasting money on a "tour" unless you can't google the history yourself. Tours restrict your time. It may be better to roam for free. This is a must do if you are ever in NY!

Six of us took this tour and it was one of the highlights of the trip for everyone. Our guide was…read morefunny, warm, and knew an enormous amount about the city. The mix of real history and his own stories kept all of us entertained the whole way through, and I say that as someone who has lived here a long time and has heard a lot of New York trivia. He was great with people. He asked us questions, remembered the answers, and made a point of talking with everyone as we moved between stops. The weather was a question mark that morning and he had already sorted out how to handle it, so it never became our problem. Everything leading up to the day was organized and clearly communicated too. Worth every penny. We'd do it again.

My wife and granddaughter recently visited New York and booked several sightseeing tours through…read moreReal New York Tours. We wanted a knowledgeable, top-notch guide to help us experience the city, and they exceeded our expectations. From the planning process to the tours themselves, everything was handled professionally and efficiently. Our guide was outstanding--knowledgeable, personable, and passionate about New York. They customized the experience, shared fascinating insights, and made every stop enjoyable. Our experience with Real New York Tours was exceptional. They delivered first-class service in every way, and I would highly recommend them to anyone looking for a memorable and well-organized New York City sightseeing experience.