Of course, initially I called the toll free number to schedule our ABF order.
But when the guys in Lubbock (which was the closest ABF service center to Hobbs, NM) called me the following week before our trailer would be dropped off, I was pleasantly surprised with their service.
It's difficult enough packing your entire house into one semi trailer much less in just a few days for a transit of well over 1,000 miles (destination = Los Angeles, CA).
This service center was very accommodating, though. They stated that they make drop-offs and pick-ups only on Tuesday and Thursday in Hobbs. So regardless of what the representative may tell you on the phone, they do not know clearly how all of the service centers operate.
TIP: Call the service centers that you know will be handling your shipment as soon as posible to get all the details that you can about arrival and departure times. They cannot give you exact times, but estimates.
I was very satisfied with my dealings with the Lubbock ABF service center. They did exactly what they promised. They also shared their suggestions with me about what to do when we arrived in L.A. (even though I had already read over this information via email and the ABF website).
Total cost for using their services for the entire trip: $2,669 (11,200 lbs.). Compare that to the $10,000 ESTIMATE that I received from a full service moving company.
I highly recommend ABF to anyone who is mindful of their budget.
Review #75 read more