A Horrible Experience!!! UPack lied about insurance coverage for my belongings and told me it was part of their contract One of their drivers destroyed 90% of my antiques, pottery etc and they are claiming NO responsibility Their driver clearly wrecked the trailer and then failed to report it So I am now stuck with the majority of my personal possessions being destroyed I submitted a damage claim along with 50+ photos of the extensive damage to ABF I even met with a third party adjuster for an estimate and additional photos This company is highly unethical and doesn't care about customers much less their property DO NOT use them to move anything you care about You will most definitely regret it read more

Moving from Denver to Davenport, I had no idea what to expect. I knew I didn't want to pay for movers and I knew I didn't want to drive a Uhaul truck across Nebraska and Iowa. Dicey! You're thinking, why would you leave Denver and move to Iowa? Stay with me though. We had three days to load the truck followed by a three day weekend. Plenty of time. High school football players loaded the truck, darling husband (DH) arranged and stacked furniture and boxes. We had to out of the house Memorial Day. UPack called Saturday or Sunday and said they'd have a crew working Monday regardless of the holiday. Would we want it picked up Monday about 11am? Yes! I wanted to be gone so the new owners could start moving in immediately. I'm that kind of girl. We get up Monday early and DH starts tossing in mattresses and bed frames. Instead of 11am, a UPack driver showed up at 8:30am. We didn't have a chance to throw in last minute things like the vacuum cleaner, brooms, and other last minutes. That part sucked. We drove our sedans, packed with a week's worth of clothes, pillows, and cleaning chemicals. We left quite a few things with new owners of our old house and more still with my mom. The weather on the way out was horrendous!! Rain and sideways wind for 12 hours. So thankful we weren't driving a moving truck!! Two very long nights of sleeping on the floor before UPack called and asked if we'd want the truck that night. YES PLEASE!!! Truck was dropped off in our driveway at 6pm and unloaded by 9pm. Beds made up by 10pm and the best night of sleep ever ensued. Trailer was picked up the next morning, even to the surprise of the agent. Quick service (although too quick on the front end). Way convenient though--we didn't realize we'd fill as much of that trailer as we did. Seventeen feet became 24 feet. Though it cost extra, had we utilized pods, we wouldn't have had enough. Had we used a traditional moving truck, we would have had to delay our drive because of the weather and STILL not have had the room. Had we used a moving service, we would have paid so much more, so very much more. read more

I have used u-pack twice now for cross country moves, Boston to Boulder, CO! The first time, I used the relocubes which were super easy and great. The second time, i used 6 feet of trailer space which was a cheaper option. Upack had the best rates and communication. My stuff arrived to both cities safely and timely! The staff was always helpful in setting up drop off times, changing times, and making sure I had what I needed. They also offer a small student discount (every bit helps!) the 6 feet of trailer space was surprising plenty of room for my 1 bedroom apartment. It ended up being more space than the cube. The option to have door to door, facility to facility or a mix of the two was great, especially where I needed the cheapest options. I would definitely recommend Upack for long distance moves! Side note- one improvement I would suggest would be that Upack should clean the trucks better. The t truck was super dirty on the floor, which isn't the worst thing, but could be improved! It doesn't look like it, but my knees and arms were completely black after stacking my boxes. I just recommend users wrap all their belongings in boxes, plastic, bubble wrap etc to protect them from getting dirty. All my belongings made it safely back to Boston!! Thanks Upack! read more

We were moving a few rooms of furniture to our new home in CA from CO and I found this service online when searching for truck rental. OH MY GOSH! What a fantastic service to offer! Basically renting a portion of a truck. We got the truck - packed it ourselves (my husband is fairly meticulous on packing carefully - which everyone should be), called them, paid for the delivery on a certain date (we had to be there of course) and the truck was there on time! Not one item was broken - communication throughout was ridiculously GREAT...I've been telling everyone about this service...We will use them again for our next room move...NICE JOB! read more

what an s as maxing and accommodating company. everyone was pleasant, helpful, & efficient. the driver worked around our schedule, even though it caused him to work a longer day! the whole company made the dread of moving a successful adventure. I highly recommend then read more

WORTH EVERY DOLLAR! I relocated and decided to use U-Pack instead of moving it myself. When comparing costs of a moving truck, movers, gas, etc, the cost was just about the same. This doesn't count me driving the moving truck. My items left their destination on a Monday and arrived at my new location on a Wednesday. I've had nothing but great things to say about the customer service and the over all experience from origination of services to destination of services. The company is very open with communication and willing to work with you so don't think that they will leave you hanging. Always spoke to a REAL PERSON and they were very helpful during the process. (MOVING IS SO STRESSFUL, THIS PART WASN'T)! I will absolutely use them again and would highly recommend U-Pack to anyone considering a short or long distance move. read more

So, we were happy with ABF through the majority of the move. Dispatch was a bit rude, but thats to be expected I guess. All in all things went relatively smooth considering it was a very quick turn around move. Then when the trucks arrived, a lot of my stuff was broken... almost $6,000 worth of damage. I have used the same packers 3 times before in the past and have always had my stuff arrive in good shape. I also did this kind of work while in school for 4 years and was onsite to oversee the packing of the trucks, so I know if things are being packed into a truck the best way. First, when you call to file a claim, you get transferred to an extension that just rings... never picking up. Second, when you try and submit a claim online, the site doesn't work. Third, they email you and ask you to fill out forms and send in pictures... naturally. Fourth, they don't respond Fifth, after following up - they reply with a Sorry, we're not at fault.... Prove It. Again, I've done this for a living and I know how these companies work... so I documented the damage in the trucks. I know they will want to blame someone else and I wanted to have proof this was how my things arrived. Very quick no. Not at fault. So, to all of you out there looking to save money on a move as I was, you truly do get what you pay for. Cheap freight = Cheap service and Cheap Insurance that doesn't actually cover you. Good Luck. photos attached reflect only some of the damage. read more

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I recently hired U-Pack for a move from Denver to Seattle. My experience with them has been awful. After a lot of waiting and dissatisfaction, I can safely say I will not be using them again or recommending their services to anyone I know. When my cube was picked up in Denver I was told I could expect a delivery on Monday the 6th. This didn't happen. I found out when I arrived in Seattle that I shouldn't have been given this estimation and my cube was still in a nearby neighboring city and wouldn't be delivered until Wednesday the 8th. This was incredibly frustrating and inconvenient, but customer service compensated me for the mistake and I made arrangements to stay somewhere and wait for a delayed moving day. Today, Wednesday the 8th, I called the warehouse in my area and was told "Oh, looks like the cube is still in Portland. It'll definitely be delivered by tomorrow though." I was shocked, but I tried to stay polite and understanding. When I started to question if there was anything that could possibly be done to have my items delivered earlier, Phil in Mt Vernon cut me off and said "I can't pull a rabbit out of a hat. It's on a truck, it'll be here by tomorrow." Excuse me? YOU can't pull a rabbit out of a hat? Well then neither can I, Phil! I won't just cheerfully book a hotel room, order some take out, and let it go. I've been sitting in Seattle since *Sunday night* while U-Pack is holding all my belongings hostage in Portland. I'm not going to accept your casual answer of "Well, wait yet another day I guess" without questioning it. Moving across the country is not a super flexible process. I'm not in a position to just chuckle and happily wait another day for the contents of my entire house to be delivered, as if this is a totally normal circumstance. I'm not an unreasonable person. I don't expect miracles to happen. But I do expect courtesy and empathy when I speak with a company whose entire business is to move people from Point A to Point B in an allotted time frame. I expect to be offered apologies when that doesn't happen, at the very least, and not a terse and rude reaction to my justified frustration and questions. Do you have a bed to sleep in tonight, Phil? Because I don't. Ta-da! There's your hat trick. So I called customer service, and after some back and forth, my cube was put on an earlier truck, although it still probably won't be delivered today. I was offered some money back and some sincere apologies. (Thank you to Matt for at least trying to problem solve with me, instead of acting like I had an attitude problem for daring to question the almighty shipping schedule.) As it turns out, there was no good reason for the delay. My cube was simply overlooked and not loaded and shipped when it was supposed to be. I understand that mistakes happen, and I appreciate that U-Pack did eventually try to make it right, but the bottom line is that a small refund doesn't change my experience. It doesn't get my stuff delivered on time, it doesn't un-spend the thousands of dollars I gave you instead of a different company, and it doesn't leave me happy that I chose this one. read more

This company is logistically failing. Their work from home staff fails to answer phones, cannot process card payments, and does not communicate with any of the shipping contractors. They did not honor my contract by not weighing my crate empty or full at neither the origin or destination. The shipment was late and the first late delivery attempt was a failure because they delivered an empty crate. This company cannot function and does not deserve what they charge. I would not recommend this service to anyone who is moving more than 2 houses down the street. read more

So overall I had a great experience and I would absolutly recommend. I moved from Oakland, CA to Denver, CO and the price they quoted me was outstanding, far below moving myself with u-haul. I got a discount for being a student and for being a yelp member saving me almost $100! While booking the service, I chatted with two fantastic gentlemen (Ash and Jameson) on the phone who were both helpful and patient. When I finally set the date and packed my stuff into the relocube, the staff at the Oakland facility were superb. My only complaints come in at the Denver facility, where I was called three times to inquire about when I would be by to pick up my stuff. Three times I returned the call with my answer. Yet they kept calling. And when I called, they said I didn't need to set aside a time, just to come by. Finally, I got so frustrated getting all the calls, that I angrily called back to settle it. It was settled after that third call, but I shouldn't have had to get so frustrated to do it. I hate having to repeat information. When I finally arrived to pick up my stuff, the staff member I dealt with was rude and had no idea of what my quote pricing structure was, despite the fact that it was right in front of his face. In the realm of complaints though, I view these as very minor and would work with them again in a heartbeat. But I do suggest the Denver terminal clean up its act. read more

Filthy Trucks, no strapping to secure your belongings. We just completed our move via Upack, but will not ever be using Upack again. The inside of the truck dropped off to us was filthy with some kind of black greasy substance. The driver said he tried to sweep it out as best he could, but couldn't get rid of the greasy grime. The result was all of my belongings becoming coated with the black greasy stuff during the move, ruining several items. Not happy. Was also unaware of Upack not providing strapping to secure items as packed, creating a much less stable and secure move. Pretty disappointing result. read more

Fantastic experience with my first ABF U-Pack move from Kentucky to Denver. There are a few negative reviews regarding truck cleanliness, the lack of tie-downs in the trailers, as well as third-party moving services... it's so frustrating to see people leave negative reviews after the fact because they failed to take the time to understand the limitations / exclusions of the company. In the case of U-Pack, they make it abundantly clear that their service is strictly to drop off an empty trailer at the point of origin and then pick it up at the destination. That's it. No frills. The drivers won't load or unload your stuff and the trailers don't contain anything other than a ramp and a bulk-head (to separate your belongings from other freight). They have a bunch of FAQs and videos on their website and specifically indicate that customers should supply their own drop cloths / tarps so their items don't get dirty/dusty. Additionally, they stipulate that you need to furnish your own ropes/tie-downs, etc. I followed all their instructions and my items arrived perfectly intact (and clean). I used my own "helpers" at the point of origin to pack items and load them onto the trailer. At the arrival point (Denver), I used a firm referred through movingstaffers.com, Alhood Van Lines. They arrived on time and were fantastic (see my separate review). ABF doesn't contract with movingstaffers, they simply refer people to them I believe. At the point of origin, the trailer was dropped off and picked up exactly on time, and the same goes for the destination (in fact, they picked it up within four hours of it being dropped off to me--however, apparently that's not the norm; nonetheless, I was impressed). For the price, I don't think anything else comes close. I am self-employed and therefore didn't get any sort of moving allowance when I switched states, nor did my partner from his new employer in Denver. For someone getting $15k in moving expense reimbursement/etc., it might make more sense to go with a "full service" mover like Mayflower/North American/Atlas/United/etc... but if you're willing to do a little bit of leg-work yourself (i.e. arranging for third-party local loaders/unloaders, etc.), then I think U-Pack is a very logical solution. Including local help on both sides, the purchase of furniture blankets/wrapping material/etc., the total cost ended up being about $4,700. When it comes time for us to do another cross-country move, U-Pack will be it for sure. read more

After doing much research this was the most cost effective method for a state to state move. They were on time at each phase and everything arrived in tact. My only criticism is that they grossly underestimated the amount of trailer space I would need. We ended up using almost double the space. It was still less expensive than any other option. I would recommend them. read more

It was less expensive than renting a U-Haul and driving it ourselves and they dropped it off on time at the house,picked it up on time and delivered it early. It was wonderful. Great customer service! read more

The drop off and pick up of my relocube in Seattle went without a problem and I couldn't have been happier. Then when it came to drop off is when all the issues started. Months ago, when I initially booked, I was recommended to add storage just in case I needed it later on. They told me it was easy to remove. I called one week before my relocube was delivered to remove the storage. I was told that I didn't need to worry about removing it because as soon as the relocube got to Colorado I would be contacted and could schedule drop off and storage wouldn't be charged. I called on day 10 because I hadn't heard anything and the estimated arrival date was here. I was told that my relocube was in storage and I wasn't notified because that isn't protocol when storage is added. I explained to them that I had called and was told it wasn't a problem. They apologized and said that they could remove the storage fee but they wouldn't be able to deliver my relocube until next week. We are moving across several states with a couple of family members to help get us get settled. I have scheduled movers to help us unpack our heavy furniture. By next week, my family members will be gone and I will have to pay a fee to reschedule my movers. Not to mention figuring out and paying for the four of us and our dog a place to stay since everything we own including blankets and pillows are in our relocube. They apologized for the mix up but did not do anything to resolve the problem. They said we could pick up our stuff in Denver the next day if we want which with the cost of the uhaul, paying movers in Denver to load the uhaul, paying a rescheduling fee for the movers in boulder to unload the uhaul, and the extra money in gas we would lose several hundreds of dollars! If they come next week I have days to find a place to stay and pay high prices for booking at the last minute. They kept assuring me they are refunding the storage fee as if it is a gift- NO UPACK, I never wanted storage to begin with AND called to cancel it, that is not a resolution! I am so frustrated because I did exactly as I was instructed and they want me to pay for their mistake! read more

I would have given UPACK 5 stars, except that I was promised that I would get "no parking" signs put out at 7 AM the morning that my cubes were to be delivered. The UPACK office doesn't arrive until 9 AM, so they weren't able to help me resolve this early in the morning. I had to stand in the street to fend off cars for over an hour so that I would have a place to park the cubes (December 1 in Denver). I called the city of Denver and they said that they never put out no-parking signs for UPACK cubes. The dispatch person at ABF said the same thing. I really felt stressed and lied to. The delivery driver called about 20 minutes before arrival and unloaded the cubes and parked them strategically so that I could open the doors to both cubes. He was very professional and kind to me. He apologized for making me wait outside in the cold (not his fault). They picked up the cubes very quickly and everything arrived in Austin less than a week later. I used the recommended Moving Staffers company to load/unload. I was not incredibly impressed with them, but none of my stuff was damaged- everything was loaded in tightly and it all made it. So I can't complain. Definitely purchase enough blankets/ packing materials to cover and protect your furniture, tie-downs (not rope), and heavy duty locks. I bought all that on amazon. read more

The whole moving experience wad very smooth. The trailer was dropped off on time. We loaded it and it was picked up the next day. Took a week to move from Colorado to Florida. We hired a great team to unload the trailer into our home. We were very satisfied with the whole moving experience. The cost was very reasonable compared to other options. Recommend u-pack. read more

I used U-Pack to move from Denver to Philly, two destinations that make parking a cube a bit difficult, but with some planning it really was the best and cheapest option for my move. I had movers pack and unpack on both ends, and would recommend it as it really made the move seamless. The best part was the guaranteed drop off date, which is not something national moving companies could do for me. The only reason I'm giving U-pack a 4 instead of 5 stars is two fold. First, I strongly believe one cube is not enough for any 1 bedroom apartment, yet they claim it is. I wound up needing two, and mind you, I sold my couch and kitchen table before I moved, and I lived in an 800 sq ft apartment in Denver. Everyone involved on both ends (movers, friends, etc), were in awe that anyone would think a full apartment of furniture/belongings could ever fit in that cube. I wound up needing two cubes last minute which caused a bit of a logistical nightmare and stress on the Philly side. The second reason is because one woman who answered the national 800 number (unfortunately I did not grab her name) was extremely rude and non-helpful, and she ultimately didn't give me the right information so unnecessarily stressed me out. All that said, the folks on the local Philly side were amazingly helpful, especially Jackie. She was helpful and patient with me, even when I was in a tizzy trying to coordinate the two cube drop off downtown Philly, last minute. Thank you, Philly team! I would highly recommend U-pack, just consider the cube size when planning. read more

I moved from Denver to Port St. Lucie Florida. Was an excellent experience. My cube went to Delray Beach before it was delivered to my address in Port St Lucie. Shelia in Delray is awesome!! Quick responses and I knew exactly when my cube would be delivered. Awesome experience!! read more

We used Upack to move from CA to Denver last week. A 28' trailer was delivered right on time to our CA home with plenty of time to load it. You pay for the space you actually use but we took the whole truck, cost about $4400. They pick it up and deliver to your destination in 3-5 week days. Great solution if you can do or hire your own packing and loading at both ends. I know we saved at least $3-4K this way over hiring a moving company including the help we hired. Great staff, always available by phone and email to answer questions. Highly recommend. I read the bad reviews and it is true you accept responsibility for your property and if something bad happens to your stuff they pay pennies. Photograph and list your stuff and check with your home/renter insurance to get sufficient coverage. Standard is they cover your move BUT at only about 10% of your current coverage. You will have to buy more or roll the dice. My truck was clean inside, they include a big ramp and plenty of tie down hooks on walls. They do not provide straps, blankets etc. It is ABF in fact but they were great to deal with in my case. If you do not do adequate planning you deserve what you get, folks. Read the fine print and then decide if this is for you or not. Read some other moving company reviews, it's sobering. I spent some of the $3-4k I saved on a new 60"TV..... If you need moving help in Denver, Upack recommended Precision Movers (see Yelp reviews, all 5 stars) and they are terrific. I love it when a plan comes together! read more

I don't normally write bad reviews, and I want you to know that this is not necessarily a review of the Denver specific U-pack facility, the rep there was actually very nice and understanding, but of the whole process as a whole. In short, I do not recommend this, unless you're the kind of person who enjoys headaches, coordinating complicated moving scenarios with limited internet access, false promises, unexpected increased costs, annoying your neighbors, and poor communication. Now, for the saga that was my U-pack move from California to Denver... First off, DO NOT USE THIS SERVICE IF YOU LIVE IN AN APARTMENT COMPLEX, I cannot stress that enough, it may be possible if you you get the relocubes which are smaller, but do not use the trailer. The trailers are literally the size of a semi-truck trailer. No one communicated this to me until right before the move when I received the confirmation package - at that time I had no other choice but to go with them since the other companies I had contacted were booked or had raised their prices. The trailer took up 4 parking spaces in my apartment's small parking lot - definitely irritating my neighbors. I also called to see if we could get next day pick-up, was reassured by the Oakland shipping yard that they could do this, but the message was never communicated to the actual dispatcher who sends trucks to pick up the trailer since he was on a break and the person I talked to just must have forgotten to tell him. That night, my apartment managers threatened to tow the trailer since I had given them the same assurances that it would be picked up the next day and not sit there for more than 24 hours. Luckily, it was picked up on the third day before the tow truck got there... but by that time I was on the road and just praying it would all work out and anxiously looking for the confirmation that it had been successfully picked up. Next, I'm in Denver and I learn my new apartment complex wouldn't allow it to sit in their lot for more than 24 hours (understandably). I should also note that my rates had also been increased when I found an apartment and gave my final address right before the move because even though I was reassured that it likely wouldn't be a problem as long as it is in the Denver area (another false reassurance), my new apartment complex ended up being just outside the edge of their service area in Denver and my rates were increased. Rather than honoring their promise, they raised their rates. Once again, no one communicated to me what towns were outside of their service area... If they had, I would have used another service since the increased costs were about equal to hiring a full-service moving company from the beginning. I assumed since I was part of the Denver Metropolitan Area it would be fine, but I learned never make assumptions with these folks... Since I knew there was no true guarantee of next day pick-up after my last experience, I decided to hire some movers from another company to pick up my belongings at the shipping yard and shuttle them to my house. One positive note, at this stage, the Upack folks did reduce my price since they didn't have to deliver it to my apartment. But, it was still a wash with the price of the movers tacked on to the price of the Upack folks. Anyways, I called the day before my movers arrived to pickup my belongings and I was reassured by the Upack customer service representatives that the movers I hired could arrive any time of day. But I found out trusting that was another mistake. My movers arrived at the shipping yard to find my trailer backed up against a wall and inaccessible. Apparently, 8:30 is a really inconvenient time for them since it is when all their trucks are leaving and the lot is hectic. That's fine, I could have handled that, if someone had COMMUNICATED that to me, I would have scheduled the movers to arrive later in the day. But, since it wasn't communicated to me, they arrived at 8:30 only to sit around for an hour doing nothing while they waited for the trailer to be moved to the staging area where they could unload it - wasting me $200 of labor costs because of Upack's poor communication. I called the customer service reps again, the the best they could do to reimburse me for the hassle was $50. Cool, so I'm still out $150... and a whole lot of time... and a whole lot of stress... and a whole lot of coordination headaches... And of course, I was told by the customer service rep, essentially "well, you signed a contract, you should have known." Right, it was all my mistake. B.S. read more

The best move I have had, and this is my 9th home. Their customer service was excellent, everyone was very professional and put my needs first. Their drivers are courteous and highly skilled. I enjoyed speaking to all of them. The dispatchers were excellent, the trailer came as promised to my old house, and picked up promptly. I moved across country and the trailer arrived early, and safely. Very little minor damage, such as broken handle on a pitcher. They were less expensive than pods, and the trailers don't tilt like pods, which moves your belongings inside the pod. I highly recommend this company, customer service is excellent. read more

U-Pack was phenomenal. Their customer service was seriously amazing, and I would use them again in a heartbeat. The top of our trailer leaked a bit, but luckily it didn't do any damage and it literally landed on the plastic on our mattress bags. Delivery and pick up was wonderful, and they worked with our funky scheduling problems. 5 stars! read more

I would used U-Pack Relocube anytime! It was the first time I had used a system like this--I moved Denver to Boston. The delivery and communication about drop off and pickup was easy, reliable, and quick. The pod was in great condition and very clean. Both the reps in Denver and Boston who worked with ABF freight to deliver and pickup my cube were very nice and navigated the streets like pros. All of my items made it intact to my new location in Boston! Would definitely recommend! read more

Trustworthy and friendly staff. They make the anxieties of moving disappear. Customer service staff is available on the phone 24/7, so if you ever have a question they can answer it right away. For drop off, you get a 4 hour window but they will call you the day of when they are a hour away. For pick up, just schedule the day you want it to be picked up, you don't have to be there for this! Transport was flawless. Arrived in the estimated 5-7 business days without damage to any of my items. Highly recommend for moving long distances! read more

This is the only way to move a household, unless you want to pay $12-15,000 to rent an entire semi trailer for a moving company to move your stuff. You pay someone to load your things in either a box, or in my case part of a trailer, or you load it yourself- then you put up a bulkhead that seals off your part of the trailer, and put your own padlocks on it. Then when it gets to your new location, you unlock it and get it unloaded! One warning, and the only negative of my experience- these trailers ride ROUGH, if not packed carefully things will shift and get roughed up from the trip. Even boxes stacked high can get compressed from hundreds of miles of highway expansion joints! I moved a two bedroom home from Colorado to Pennsylvania for $3600, and it took one week to arrive. If I had used a van line to move this much, it would have cost more, they would have had 2-3 households in the same trailer, and they probably would have unloaded it into a warehouse somewhere, then loaded it into a different truck, probably mixed up shipments and broken some of my stuff from loading and unloading... just read some BBB reviews and complaints and you will see many nightmares from moving companies... read more

What a relief to find such an awesome way to send my life and my house across the country. $2500.00 for a 4 bedroom house from Colorado to North Carolina! Very affordable, very friendly customer service, no issues at all with the timing. They said 7-10 business days and it wad there in 7 days. Everything in tackt nothing out of place or broke. It was to NC before we were... By an entire week! Highly recommend!! Thank you so much U-pac!! read more

They helped me move from the San Francisco area to Denver. I ordered two cubes. The day before they were delivered, I parked my car on the sidewalk in front of my apartment. The two cubes fit where my car was parked, it was perfect. I loaded up the cubes, making sure to carefully pack glassware and other fragile stuff in packing paper and bubble wrap because I read some reviews of people saying their stuff broke or their boxes were smashed when they arrived at their destination. But none of my stuff was broken. Some of the boxes were somewhat crumpled, but that's alright, the most fragile boxes should be at the top anyway. I used harnesses and ropes to tighten things to the walls, and that worked out. I told them when to deliver it and they gave me a window of time. The departure and arrival drivers were both friendly and helpful when I asked them questions. I moved my stuff in and then went online to notify them that they could take the boxes back. In summary, price was great, service was great. And I'm glad I found this service. read more

UPack moving was the best decision I could have made for my cross country move. Beginning with customer service and pricing - everything is so streamlined and simple, w knowledgeable customer support reps who can pull up any detail of your move, even as it changes, and pricing so straightforward that you think there must be a catch - but there isn't! (Anyone who is used to the rigamarole of the "other" well known moving container companies, from pressured sales to quotes so itemized and changeable you can't possibly know what your final total will be - scrap all of that nonsense and just choose upack with abf!) One great benefit of upack is you can have as many cubes dropped off for packing as you think you will need, but you only get charged for the number of cubes that actually ship! This is a great feature that by itself makes it worlds better than other companies. No standing in the driveway with items that won't fit, or having to book too big a container just to be sure it all will. Upack eliminates all of that nonsense AND reduces carbon footprint by ensuring you have exactly the space you need - no more, no less, and at no extra cost. My cross country move plans changed unexpectedly on the arrival side of my move and Upack customer service was AMAZING! They held my cube at their facility for almost 2 weeks beyond the original delivery date while I found a replacement apartment, and rerouted the cube to a new apartment location a half hour away. My fees owed did not change AT ALL - I was still charged the original quoted amount - and customer care was so reassuring and helpful every step of the way. I can't even imagine the upcharges that intra-move alterations would have lead to with other container shipping companies and itemized invoicing. Even with top notch service from Upack start to finish, and those intra-move alterations that Upack did not charge for, my move with Upack came in at half the cost of the quotes from other container shipping companies - so not only are they amazing - they were also by far the most affordable. Also worth noting, my move took place in February, shipping to the Northeast of the USA, and despite multiple snowstorms during the time my cube was with upack/abf, everything was clean and dry upon arrival at my final destination - no damage whatsoever from the elements or shipping procedures. Moving can be stressful, even with the best laid plans. If you are moving long distance, do yourself a favor, contact upack through abf, and allow yourself to focus on other things! Because this company has long distance container shipping, systems communications, and streamlined pricing down! Plus they have the most reliable customer service and on the ground teams you could hope for during your move. read more

We moved with PODS before, but they didn't service the area of our last move, so we used UPack. I will never go back to PODS now! Here are the ways that UPack is so much better than PODS: 1. They're less expensive. 2. Their containers are smaller (roughly 3 UPacks equals 1 large POD). When our POD wasn't quite large enough, we were faced with renting and transporting another huge one; with UPack, they're small enough that you can add another without a real cost hit. 3. You get to talk to the actual people who are handling your move, not a call center. I can't stress how huge of a help this is! With PODS, I could only ever call a call center staffed by people who really didn't know much about my move. I found out my POD was being delivered at 9 am when I got a call at 8 am -- this was my first news of it and I hadn't gotten a heads up the night before. I could go on about the poor communication with PODS, but we all know planning is essential with moving. With UPack, my initial call was to a call center and I got the quotes and all that, but, after that, I was given the number of the actual freight hub for my departure and destination cities. I could call and speak with the actual person who was scheduling the driver to come to me. I could speak with a person who knew the area and could advise on odd streets and if the truck could get down them. This fact alone won me over for good. 4. On the subject of dealing with people and not corporate offices, UPack staff were just plain nice. Everyone I ever dealt with was kind and helpful. They answered all of my questions and helped with any hitches in the move that came up. UPack ended up being far less than a truck rental and gas or any other moving option. I feared it would be a "you get what you pay for" situation, but it was the opposite. I got a great experience at a great price! read more

U-Pack made our cross country move a breeze and saved us a good chunk of change vs. using a large moving truck that only gets 6-8MPG. I would use U-Pack again. read more

Packing my own ReloCube through UPack was the perfect strategy for my cross-country move. I packed and unpacked at terminals near my origin and destination cities to save a few $$-- that's a nice option. I would definitely use the cubes through UPack again- and have been recommending this to all of my friends! read more

We were extremely pleased with our U-Pack experience. Everything was on time and on cost. No surprises. We were particularly impressed with our pick up person in Denver who took the time to provide packing tips and was very courteous. U-Pack was about $300 to $600 cheaper than its competitors. A great value and great, on time, service! read more

We had a great experience with U-Pack. It was a two part move...one was in April 2016 and the final was this July. Both times, the customer service here in Las Vegas was 2nd to none. We were expecting the worst from our move from Maryland to Las Vegas, however U-pack was very friendly, on updating the travel status on our Cubes. The prices were far less then others that we researched, with no hidden fees. AAA+++ FOR THIER SERVICES, Thanks U-Pack Scott read more

Pick up and drop off where great service. Though we waited 12 days instead of the quoted amount of time. Everyone one was super friendly and great to work with though. It put us behind schedule to have to wait for the delivery. read more

Way better than pods. Everything came on time and as advertised. Great job. Very professional

Upack was very convenient, at first I was worried about the transportation and wondered how well they would treat my stuff and stressed about things arriving broken. Everything made it 1500 miles without a scratch and the custom service team was really easy to work with and accommodating with last minute changes. I would definitely use them again! read more

We recently moved from CO to AK using U-Pack moving. Everything was coordinated just as expected as far as timing for loading and delivery. There were two unexpected issues. First, we were quoted 17 feet in a 28 foot truck. It turns out that the bulkhead can only be placed in two-foot intervals, so 17 feet was never a realistic option, and we ended up using 18 feet. This was a minor increase in price for the extra foot. Second, the truck was delivered without a ramp to unload the truck. This normally would be a huge issue. But the company that actually delivered the truck (Alaska Marine Line - AML), worked with us to find a local moving company that had a ramp and took care of the cost of renting and delivery of the ramp. U-Pack would not help with the missing ramp. read more

I was satisfied with all aspects of U-Pack. I had to change my move date and they did this and there was no extra charge. I got my stuff it was not damaged or anything. Everything they told me originally on the phone is what is was! I was very happy & satisfied with U-Pack and HIGHLY RECOMMEND them for anyone who is moving from state to state. Thank you U-Pack for making my move unstressful!!!!!!! Thank you! read more

I cannot say enough good things about ABF moving, aka ABF freight system. We recently relocated from Asheville, NC to Denver, and priced out a number of moving companies. We settled on ABF because unlike other moving companies, ABF will store your stuff for an extra $125 a month. When we booked the reservation, the guy on the phone was so nice, and gave us 2 coupons for a total of $75 off the total cost. We opted to take our stuff to the ABF terminal instead of having them bring the pod to our house to pack (and saved $300 doing it this way). We showed up at the terminal, loaded our stuff into the pod, arrived in Denver a few weeks later, called ABF to let them know we needed our stuff, and got it out that weekend. We walked into the ABF office, and were looking at our pod within 5 minutes. Everyone there was extremely helpful, all of our belongings were completely unharmed, and for a grand total of $1,100, we had all of our stuff shipped half way across the country and stored for an entire month. Uhaul, Budget, or any other rent a truck would have been considerably more expensive, as would any professional moving company. If you are moving to a new city that is far from your home, especially if you have not secured a place to live in your new city, I would HIGHLY recommend ABF. read more