Terrible company. I used for past 4 years. Paid rental fee on 180 gal tank. Every year paid tank…read morerental from a bill they sent 10 days after its due and very next day get bill for late charge. I filled in Nov $209.00 and june I get a minimum use bill for $162.00. I only use for a fireplace when super cold or electric goes out in winter. And to top this off their customer service, or lack thereof, is rude. I would never give a good review for this company. Years ago was good company...terrible today

Left me in the cold with no notice whatsoever. So they stopped the home oil delivery. My tank was…read moreempty and was scheduled on autofill. A little notice would have been appreciated before they cancelled their service. Looking into other suppliers for my home heating oil.

I came in to get a 15lb CO2 tank filled…read more I walked in and was helped immediately. The place is very clean and the gentleman that took care of me was very helpful. I have been looking for somewhere to get CO2 filled and I am happy to say this is the place I found and I will be back. I will be back.

We have been working with Wardway for our pool and gas fireplace logs. The staff are friendly and…read moreknowledgeable. They test our water and we get a plan for chemicals that keeps our pool sparkling. We love the BioGuard chemicals as they are easy to use and come with specific instructions that are easy to follow. Kevin is the owner and is a great resource for questions, suggestions, and directions!

I love Ace Hardware, last year was the first time I ever used a chainsaw. The STIHL is the one…read moreeveryone recommended so I went to ACE to get it. I didn't know how to start it but the worker there showed me and started it. The next day at home I couldn't get it to start. So I went back and they gave me more pointers and started it and had me try. They do chain sharping. They have looked over it when I was afraid to use it because it got stuck and I was nervous to tighten the chain myself and was worried I bent the part the chain is on. They also give a military discount! They have great value on many products. I always check ace first when I need a new thing now. The staff is always awesome at answering my questions and I never felt judged for being new at some of this stuff. Thanks to them "and YouTube videos" I felt comfortable to not only cut down my first try but I did over 50 last winter. This winter I plan to do even more! Chain sharping is like $9-$10. I mean I really cannot say enough. I hope Ace continues to be successful and Id love to promote them anyway possible.

The people here are exceptionally nice and knowledgeable. They gave me guidance on cutting my…read morelaminate and even helped me chance my circular saw blade. Definitely your neighborhood hardware store

bought out our old company Gayle's and without any call for problems on our end and having this…read moretank for many years and no noted problems they want to send out for inspection. ok fine. however with my leased tank she is telling me I pay for repairs! this tank has been here forever. but their company is not the only option in Johnson county. Silgas serves the west end of Bargersville by the utility grid station... fyi just saying for us definitely time for a switch when summer gas prices are here and tank is about empty. They are manipulating customers with their tactics. so when I said I wanted to hold off on inspection that might cost and just possibly switch co she was like well we own that tank so it would be removed. you know what the lease price is where they pay for tank (not homeowners side) repair and inspection....$1! yes $1! that women was playing games from premier ag. I am a social worker and a company who uses manipulation and business tricks with intimidating words will not be my service provider!

We recently purchased a home that uses a propane tank. This is a first for us, as we know nothing…read moreabout them. When we took over ownership of the home, we had Heyob come out. They topped off the tank, were very friendly, and educated us on it. This went a long way in giving us peace of mind and making us feel comfortable owning a propane tank. We recently got a fence installed at the property for our dogs, and they even came out to mark the gas line for us on very short notice. This was so very appreciated, and I wish every business cared about their customers like Heyob does.

They have been great to work with! I have rented multiple vehicles from them and its always been…read morevery smooth. They always seem to have the parts or tools I need!

I scheduled a U-Haul pickup for 8am on a Sunday through mobile pick up. The store forgot to leave…read morethe key for me in the lockbox, so I had to call U-Haul, who had to scramble to find another truck at another location. It put my moving day behind by 2 hours. I even called the store 2 days before the scheduled pick up to ensure everything was on track, and I spoke with an employee who confirmed my reservation.

If I could give zero stars, I would. Duncan Oil charged me for 200 gallons of propane, but my tank…read more-- which has a Duncan-installed remote monitor -- only reflected a 30% increase (roughly 150 gallons on a 500-gallon tank). When they contacted me in response to my email to discuss this discrepancy, I expected a professional conversation. Instead, I got attitude, excuses, and a dismissive rep who told me their own monitor might be wrong and his truck is right because it's inspected by the county once a year. So apparently, their technology is unreliable and customers are just supposed to accept whatever number they're billed for -- no transparency, no accountability, no respect. This company's customer service is unprofessional and arrogant. I'll be filing a formal dispute with my bank and reporting them to the BBB. If you value honesty, accuracy, and respectful communication, avoid Duncan Oil.

Today was special. Today, I visited Duncan Oil at 849…read moreFactory Road, Beavercreek, OH 45434. I only needed my 20 lb propane tank filled. The lady that came and took care of me was outstanding in every way. I have been going to this location for many years. It has always been an excellent experience. But today was special. Her actions in giving outstanding customer service reminded me of the old days. When businesses appreciated the customer. Duncan Oil has always operated this way. I think I had forgotten how good it feels to be an appreciated customer. Thank you for being there today, and making this visit memorable. Randy.

They advertise automatic delivery as a way to keep from worrying about your tank level. The problem…read moreis that they don't automatically deliver. The only thing auto about it is the auto payment coming out of my account. For the second winter in a row my tank is almost empty and all they give you is apologies. Apologies don't keep my family warm. I requested delivery online and called the 1-800 number over the weekend to get my delivery scheduled. Called again today, three days later, to find out that I'm not even on the route for delivery. No real explanation as to why. Just more apologies. So if you have another choice in propane I would go with that. The delivery drivers are nice and helpful, so the one star is for them. It would be a zero if I could.

Exact same situation as David R, except they gave him an emergency tank. They did not even offer…read morethat to me. I called for a refill BEFORE the storm came through, and I'm suppose to be on AutoFill. Have been calling for a week and all I get is we're doing the best we can. The last call the answer I received was"you've been pushed back" and no indication when I can expect delivery. This is the second year in a row this has happened, except last year I had an empty tank. As a senior citizen, keeping the thermostat at 61 is not fun. If I want to eat, it has to be something I can put in microwave.... and I'm really tired of soup. Since they don't need my business I'm finding a more reliable supplier. Run do not walk away from this company.

Always pleasant when I call. Their service is great; you need a fill, they arrange a fill when you…read morewant it.

Friendly and quick service!…read more We purchased a home that has propane and the previous owners had used Arrick's in the past. I called and they came out the next morning to do a leak test and then returned a couple of days later and added propane to our tank. We signed up an account and will be using them for our propane service. It was a simple process and everyone we've dealt with has been friendly.

I have been going here for 25+ years, back when it was Centerville Mill. I can get some things…read morethere I can't get at the big box stores. One thing is they do propane fills. Today I went to fill one of my tanks. They had about three tanks getting filled. The process is that the tank gets picked up at the front of the store and taken to the back behind the building and filled at the bulk propane tank. You then pick up your tank after paying. I had a relatively new tank (less than a year) with only three fills. One of the other people getting a tank filled walked off with mine. I complained because of how new my tank was and the tank that was left was older and worn. Store management replaced the tank at no expense to me. They need to improve their process, but they did good by me.

Went in today for two items with my toddler. Long line of customers with one person manning the…read moreregister and helping others so poor planning on their part. I went to grab one of the things I needed and found it was locked??? We are in Centerville so why is a simple screwdriver set locked? Which was extremely aggravating as I was short on time with a restless toddler. But I needed the tool so I waited in the cashier line since there was no one else around to ask for help. When I got to the front I asked him to unlock the item. He said that he would help me, but is going to ring the lady out who was behind me first....strike 1 as I had been already waiting for a while and now he wants to help others who were behind me. He didn't even ask me if that would be alright with me. He rings the lady out, which was a water jug exchange. She asks him to take the new jug to the car. He tells me to wait "four seconds"as he takes the water to her car. Strike 2 Why couldn't that lady wait until he helped me? Clearly as a black woman in a predominantly white neighborhood it was very evident my time was not as important or important at all as this white woman's. I wait then a considerable amount of time until FINALLY other employees show up out the blue. I ask one of them if they can help me and he apprehensively with raised eyebrows goes "Okkkkayy, what do you need". Strike 3 The micro racial aggression is palpable at this point. Like no mention of an apology of the very clear fact there is no one around, I need help, and no ask if I had been waiting a while. Which I have but the cashier thought helping other people was more of a priority than helping me. On top of that the second item I needed was simply a power screwdriver which they don't have in stock. What kind of hardware store doesn't have that... Overall a terrible experience. Not going back. And finding more avenues to post this review and give 1 star for one of the worst customer service experiences I have had in my life.