Beyond amazing customer service! After having some terrible car rental services in the past with…read morelong waits, rude agents, reservations not being ready or available, etc... it's easy to recognize great customer service and friendly staff. I travel a lot for work and have been to my fair share of rental locations. I had a weekend rental that I picked up on a Friday and was planning to drop off Monday morning at 8am when they open. Even before my reservation day, 2 days ahead of time, someone called me to confirm the rental and pickup time as I was having someone pick me up from home. That was great so I don't worry that they'll forget or be late. On the day of my reservation the agent came right on time to pick me up and offered to help load the car with my luggage. She drove very well and we had a friendly conversation to the rental office. When I arrived to the office, my car was ready and I was greated by Tyler. I didn't have to wait to be helped or wait for a car to be cleaned, or show up. It was ready and paperwork was made up. We went through the basics of adding on gas, insurance, etc if I wanted. Tyler asked if I was planning to return the car Monday morning and needed a ride back home and I said yes, at 8am when you open. He asked if I had any flexibility in that time since Monday mornings are their busiest times and the wait to get a ride could take an hour or two. I said I had to get to work but could work with that if needed since I had no other option. I asked if there was a pickup service for returning the car and there wasn't. However, Tyler saw my address on the paperwork and said he lives close by and could find a ride over and pick up the car Monday morning on his way to work. I was really happy about this so I didn't have to waste all the time to go back to the office and wait to get a ride back before going to work! He didn't have to do it and yet he offered and said he'd set a reminder for himself. I've never had someone go out of their way to make the process that much better. Monday morning comes and Tyler came to pick up the car even after he called in sick as he got poison oak. He took an Uber over just to pick up the car so he could keep his promise of picking it up. He could have easily called to tell me he was unfortunately unable to pick it up and I would have returned it to the office. But he went above and beyond to keep a customer happy and satisfied with the ease of everything. That says a lot about Tyler and I really appreciate what he did. He deserves a big bonus and is definitely one of my favorite examples of great customer service. Whenever I need another rental from the Cincinnati area, I won't hesitate to make sure I come back here and recommend it to all my friends. T

I give them a zero if I could. I was in a car accident and my insurance company got me a rental…read morefrom Enterprise in Milford, OH. The customer service was great and I really enjoyed my experience all the way up to the point where they accused me of damaging a vehicle. The vehicle was damaged when I picked it up and the Rep said it's marked. Of course me not having experience should have made sure it was on my contract. If they are dishonest then they don't do their job correctly. I'm sure they hear I didn't do it all the time. I have a perfect driving record no speeding, no accidents that I've caused absolutely nothing. I've never broken something and didn't take responsibility for it. I'll never go back to them and I may just get a lawyer and sue them for damages and stress.

This business is AWFUL. Prepaid for a rental car, came to pick it up, they were closed at the time…read moreI rented it for. Came the next day and they didn't have any cars. Said they were unable to help get my $400 refunded. I have never left a yelp review so the fact I'm leaving this here should tell you how ridiculous this is.

Horrible and racist. I am a preferred member and went to the preferred desk to pick up my car that…read moreI had reserved. The woman at the desk refused to believe that I was preferred and as a result, refused to serve me. She made me go all the way back to the first floor service desk. This same woman gave me the middle finger and yelled at me when I tried to tell her I was preferred. I definitely will be making a formal complaint.

I will never use Budget again. Their service was terrible and they charged me $450 cleaning fee on…read morea car that was just no dirtier then when I got it. They are crooks.

Budget is the worst company to rent from. I left a few crumbs in the car and absolutely no damage…read moreand they charged me $450. So they took this opportunity to have a full detail done on the car and gave me the bill. Very poor customer service which is why they can't possibly retain customers. I'm sure they could care less if I return because I am black and the employees that I saw there are all white. Don't rent from Downtown Cincinnati Budget. I definitely won't ever again!!!

Workers nice enough to car appeared to look nice but when took it home after further inspection the…read moreseats were patched with tak door armrest not secured to the door. Just little annoying things. Nice people but average cars

Your Salesman, Alex, was not friendly. Said we weren't interested in car after driving it due to…read morethe smell of cigarette smoke. His response, "Why did you test drive it?".

Stamm Auto Detailing did a great job of cleaning my dirty, dull camper which had been sitting under…read moresome tree's for months. It was covered in mold, pollen, sap, decayed leaves and who knows what! The owner, Cory, is honest and his services are reasonable. I will be back for a yearly cleaning.

I have used Cory twice for my cars and haven't been disappointed. I once though a car detail was…read morejust a wash and wax. Not just a wash, but acid bath, detoxification and then ceramic coat that lasts years. OMG. I think I got some of the terms right. Cory is all about service and quality of work. Happy to share my sons first car "used". Looks amazing. Thank you.

This company has some shady practices. Spoke to Bob for one event last year, quoted me a price and…read morethen closer to the event he finally sent me an invoice, which took forever to get, it was a higher price than agreed upon. Even though everything was done through text and I had proof. So I went with someone else. Being that last year's event was the same as Derby weekend I gave him the benefit of the doubt and attempted to reach out for our event this year. He quoted me a price, again via text but hadn't sent the invoice so I could put down the deposit. I questioned it and Bob assured me that we wouldn't lose the limo he had just been busy. 10 days later he texts me to say we can't have that limo and I quote "the Hummer was booked after we talked". You mean after we agreed and I was waiting for you to send me an invoice that you assured me we wouldn't lose just because you hadn't gotten to it? Seems shady. Bob did offer me two other options, a town car or a party bus at a higher price. I went ahead and booked with another company. I really tried to give them an opportunity to do right and not hold last year against them but I don't think they'll get a third shot at my business. I will say after I told Bob I booked with another company he offered to give gift certificate due to the inconvenience but I passed. Just be careful when booking with Bob's company.

Do not book through this company if you actually want to get on a party bus and to have a good…read moretime. First took them until 3 days before the event to get us our invoice. Then on the day of the event our driver texts us his eta but as he rolls up to the house he says the bus is now broken down and can't take us. It took 15 minutes for him to get a response from the owner on if they could send another bus. the solution was a bus that wouldn't arrive until our ride was supposed to end which didn't work because we were going to see a band. The offer for our troubles was laughable essentially a refund of our deposit and $100 off a future ride. Again do not book through this company unless you want to be disappointed.