TLDR happy hour is only at the bar and the food is good but service isn't…read more
Came on mother's day and came early, before they were busy. When we made the reservation in advance, we called to ask if happy hour was everywhere or just at the bar; they said everywhere, so we booked a table. Plot twist, it's only at the bar / downstairs :)))
We arrived 15 minutes early, so while they got our table ready, we ordered at the bar. 5 stars for the bartender. If I could review her, the host, and the happy hour prices in isolation, I would!
They moved us upstairs, we sat down, and immediately saw the menus were different. We asked the gentleman bringing waters about happy hour and he sent the waiter over. The waiter, with about 2% helpfulness, shared that happy hour is only downstairs. I mentioned that we had called in advance to ask. We asked if it would be possible to have that menu or perhaps move. The conversation felt like pulling teeth. He said, with much dismissiveness, it was up to the host downstairs to move and if they had availability and left. (Fair, we move, he doesn't get his tip. An alternative? Give us the happy hour menu, still get your tip. Better yet, just be slightly helpful?)
The host downstairs found us a table but shared it was booked at 6:15 so we needed to be in and out. It was no problem because we had arrived before 5 (early, remember?). Although, it took 15 minutes (I timed it!) for anyone to come bring waters or address us as their table. A little hard to operate with urgency when no one takes your order!! I got up, told the host stand, and they sent a server over, and he proceeded to come back all of three times. We also had to flag him down to get our check, while we sat with empty waters that were never once refilled.
We had pizza, cod sliders, and half orders of aglio e olio pasta. The cod sliders were more breadding than fish, but the flavor was decent. The pasta was delicious. No five star Italian meal, but it hit the spot and the portion was plentiful. I didn't try the pizza but it was 12 inches, piping hot, and the two eating it couldn't finish it. The food came out quickly and hot. I think we spent under or just about $100 for four folks to have dinner + drinks, so the prices are really solid. Perhaps you get what you pay for though? Both of our male servers seemed annoyed to be dealing with us and mostly unhelpful.
Noteworthy mention: there was a female server who was kind enough to bring us a brown paper bag for our to go box. She was running around and her tables seemed well cared for.
Disappointed in my experience and the customer service.