Horrible experience purchased 2 vehicles, BOTH yes BOTH were within the shop within a week. Do yourself a favor and read the reviews and replies from the very unprofessional / passive aggressive owner. Nothing about this place deserves even a 1 star. read more

I bought my used car there in 2023 and have been very satisfied with the service...until recently. I took my car in due to a coolant leak which eventually led to a dead battery caused by the fan running constantly. This leak was found during routine maintenance back in this past Feb. Although the Service Advisor, Hans, was patient with me and listened to my statements that I wouldn't now be $2100+ poorer if the problem was addressed at that time. My car was kept for nearly 2 weeks due to a combo of the service dept being busy and not able to get to it along with delays from the Warranty company. I'm very disappointed that Twin Pine would take no responsibility for the repairs or be able to offer this Senior citizen a discount. They have lost my faith and my business. read more

I took my car in for inspection and for them to fix a leak in my transmission...told me yes its a leak, filled the transmission fluid but did not fix the leak...told me ( a 77 year old women) to lift the hood and watch for another leak and then make another appointment and bring it back. If I did not have a service contract with them I would NOT go back and would not recommend them read more

RUN AWAY!!!! we should be able to leave a zero star rating Do not come here..... free inspection With marketing left on your car. NOT WORTH IT!!! Well they can't use common sense approaches without hooking your car up to a machine for $200. I need a washer fluid pump I believe. And they want $300 for it. With no testing and would not refund part cost IF that wasn't it. The part was mine. Hans wants you to think for him and do his job for him. Needed tires and only told me ones that were the most expensive - played it off as only option sent me 4-5 options. Twin Pine - I am the second person I personally know that he has left a bad taste regarding his "service". A free inspection is not worth it. read more

I found a truck at Twin Pine Ford that I liked. we paid 52,500 cash out the door.. I asked three different times if it had a clean car fax report and one owner which they told me multiple times yes and had me sign a paper stating so.. After bringing the truck home and hooking my camper to it I knew there was something wrong with the suspension. I got a Carfax report to find out that there were two accidents on the car. I called the dealer and told them if they paid me the full amount that I would bring the truck down at my cost at over an hour and a half each way. It would've been my third trip. I gave them a chance make it correct. After talking to the sales manager Adam they were not ready to make it right. They told me if I bring the truck down they will give me what I paid less tax and registration which comes out to $3000 out of my pocket. Their mistake not mine. The other option they gave me was to come back down and buy another vehicle and they would give me the tax and tags towards that. I would not buy a matchbox car from them after the conversation I just had. I understand why your reviews are so low.. If I could have gave negative stars I would. Do not waste your time with this dealer. read more

horrible sales department. I purchased a vehicle from them. I have a question about the purchased contract. have called them several/multiple times. no one calls me back. they refused to answer my call. never again. they seems nice but really unprofessional. read more

I took my 2022 Bronco in for a routine oil change. Came home to it leaking oil. Took it back. Was told they fixed the issue and cleaned it. It was still leaking oil. Took it to a private garage and come to find out it had 4quarts to much oil in it. The whole motor and front exterior of the vehicle was coated in oil. Would not recommend. read more

I purchased my 2024 Toyota Camry SE on 10-29 -25. Although I liked working with my salesman, the car turned out to have a lot of problems . after leaving the dealership and getting to my hotel, I saw oil drips on the ground underneath my car.. when I got home to Lockport New York. There were more oil drips on my driveway coming from the car.. I took the car into Basil Toyota. They said there was a large oil leak coming from the oil pan gasket and they had to repair it.. they also said the car was missing the engine cover on the underside of the vehicle. They had to order one and install it. They also had to repair the driver side window, which was making a loud clinking noise every time you put it down. The tech guy said they were loose bolt bouncing around inside the door. Basil Toyota also had to repair the driver side door, which was making a binding creaking noise every time you open the door fully. The Basil Toyota tech said someone had put aftermarket clips near the door hinges that were too long and this was causing the noise.. That's way too many problems for a car that they told me was just fully serviced. Somebody is lying.. channel is Paramount read more

We purchased a 2022 Hyundai Elantra Blue Hybrid from Twin Pines on November 28th, 2025. So less than 5 months ago. Since then, the vehicle has had a trouble light and had 3 different sensors changed, has had new brakes due to a strange noise coming from the brakes when you accelerate or brake when going under 30 mph. I have contacted Twin Pines to see what can be done only to be rudely told your 30-day warranty is up. I will be looking into what legal avenues I have at my disposal as today the trouble like came back on. I have requested a call back but have not heard anything. They sure called and harassed me when I told them I had 10k to put down and was looking for a car but have not had the same energy with all these issues. I would advise avoiding them at all costs. As we are now out 10k down payment and hundreds of dollars into repairs that still did not fix the problems this car is having. read more

Very straightforward and simple process. I am not a usual case because I knew exactly what vehicle I was looking for, a used car in a rare make/model/trim/trabnsmission combo and Twin Pine just happened to have it, I only needed them for the transaction. However their price was extremely good and I very much appreciatet he no-haggle price approach. I would definitely return to them again. The purchase process was very simple and straughtforward (since I was paying cash), just be ready to say, "no, thank you" to any add-ons. My only complaint is that after I got through sales I had to wait a while just to get to the P&I manager, and when we started he had a problem with his tablet that caused us to sit and wait a long time while he called tech support (I literally satt here while he called a guy) and that added considerably to my time as well. I'd think any reasonable person would have just re-statrted the transaction paperwork (which was the end solution) imediately to get me out of there quickly instead of sitting. They are a high-volume, low price dealer. This means you can get some good deals but just be ready to say "no" to add-ons because thats how they make their money. read more

It's a shame they don't have any new ford rangers, stopped by to check them out, couldn't believe none on their lot, won't deal here anymore. read more

I didn't end up selling my car here, but I drove an hour to drive a dream Mustang on the lot. They offered a fair price for my current car and I had a great experience with their sales team. Reid was really respectful, not pushy, understanding, and great with making me feel welcome (not always a feeling I get at a car dealership!) Miguel was also a great salesman and he made me feel great about their sales and was very encouraging. Their prices cannot be beat and I would recommend them for their transparency and because they abide by Kelly Blue Book standards. read more

will not go back Couldn't make a deal when we were there and then texted the next day to see if we found anything We told him we were going to look at another vehicle read more

Typical deceptive sale tactic. They advertised a price was a compelling price for a EV ioniq 5, but, after further investigation the price included the $ 4,000 tax rebate. Note that without the $4000 rebate, the car had a price above 25,000 so it was not entitled to the tax rebate. However, apparently, this dealership envisioned a scheme to reduce the formal price of the car and then charge the customer for another "warranty" which cost is .. you guess $4,000. Icing on the cake, when I objected to this approach the sale representative just hang up on me. read more

Would recommend to look for another dealership in the Lancaster area, discovered my tire was nearly coming off from a previous service, will let the audience chime in here, response of the loose tire was a malfunction with the tool to install the lugs, while the other 3 tires were tight and secure? does this make sense? If the tool to install the tires was not calibrated or malfunctioned, then how did the other tires get tightened properly? To add to this event, they added a new lug of a different size, the staff did not even approach me to identify the improper size lug and offer to get the factory stock part. I had to re-approach the staff to figure this out. Never going to this dealership again. if you had a tire rotation and or the tires were removed for what every reason in the last few months BE AWARE of loose tires..... Will get the factory lug and future service done at other dealership. read more

Very nice selection, employees are excellent, prices are competitive. I have two complaints - 1. All the aftermarket packages they try to sell you. Don't be deceived, you don't need any of them, no matter how desperate they make it sound. You're buying a vehicle with less than 20K-30K miles, the chances of you needing clear coat, a new transmission, or any other repair is next to none. Either that, or you'll pay more for the aftermarket package than you would for the repair or service. It's all for-profit packages and really won't benefit you unless you buy a lemon, which is doubtful at Twin Pine. 2. Paperwork - Set aside 2-4 hours (longest if you need to finance) for them to do the paperwork. It's ridiculously long and the timeframe is completely unnecessary. The Salesperson should do it all, not the one of two managers. The salesperson is just sitting around twiddling his thumbs after the sale. There are more efficient ways to do this. But I will say there paperwork is clean and beyond what is legally required. The paperwork is the only reason I docked them a star. Overall, if you can accept the above 2, this is by far the best dealership in the county. Other dealerships can learn from them. You're going to get a clean and reliable vehicle for a good price. State Inspections are free for life and if you need work done, their service costs are affordable for the average budget-conscious person. read more

My wife and I purchased a 2018 Traverse last week. While purchasing the car we had a great experience. Very helpful and polite staff. On the way home from the dealership we noticed the breaks felt shaky, the tire pressure indicator light came on and both keys had a low battery. Along with the car not being detailed very well. All issues that should have been noticed and addressed while inspecting the vehicle before selling it. We set up an appointment to have those issues addressed. After we got our car back and already left the dealership we noticed 2 chips in the windshield. At this point we won't be driving an hour and a half back to the dealership we'll just have to pay out of pocket for the dealerships negligence. read more

Would not recommend. Had a terrible experience that has now turned into a nightmare. Buying a new car should be exciting and fun and it has been nothing of the sort. These people are dishonest and unprofessional and when you cannot use your car for months (I bought my car in December drove it one time it broke down and now it is almost March and still in the shop) because they have sold you a faulty one, they will only gaslight you, call you a liar, and post your personal documentation (ON SOMEONE ELSE'S REVIEW HOW UNPROFESSIONAL) for all to see trying to cover themselves instead of trying to fix the lack of customer service. Let me save you the trouble.. If I could give negative stars I would. DO NOT BUY A CAR HERE. read more

Last month, my daughter bought a Hyundai Kona from Twin Pine. She drove it home and went to a local Whole Foods to charge it. It died there. She drove it for ONE DAY. Had it towed to a local Hyundai dealer and there was a recall on the battery on ALL Hyundai Konas. Twin Pine said it had been repaired and there were no active recalls on the vehicle. It had not and there was. Because there are so many Konas awaiting repair nationwide, it could take up a year to get the repair. So to summarize just bought a car from Twin Pine, DECEIVED at point of sale into believing repairs were performed that were not, car broke down after ONE DAY, am still making payments, MAY NOT BE ABLE TO DRIVE MY CAR FOR A YEAR. Thanks Twin Pine! Stellar experience...not. read more

Really can't say enough about how terrific this place is. Came to just look at a car and 90 minutes later walked out with one! Very professional, efficient, and friendly service by salesman Sean and finance person Jason. They really went out of their way to make it easy. There's no negotiating price so what is listed is what you pay. We felt the price was very reasonable and they gave us a good trade in on our Prius. I hate haggling over price so this is a relief. Imagine our surprise when upon leaving we realized they filled the gas tank too! (It was only half full when we test drove it.) The facility is clean and they adhere to Covid precautions. Clean restrooms. Lots of free snacks and drinks. Given two knit caps as a bonus! read more

I wish we could do a negative review. My Fiancé and I went to the dealership last night to look at used jeep compasses. We looked at 3 different ones. We found one that we liked and we tested drove it. We both liked it as well as the salesman. He was great. After we left we discussed it and went ahead to get pre approved at our OWN bank. We contacted the dealership the next day to get a purchase agreement so that we could pick it up Saturday. The dealership would not hand over the purchase agreement unless we had them run our history to see if they're banks could beat our rates. I asked to talk to the manager over the phone and he was quite rude thinking he could strong arm us in getting them to run our credit again. My point is how could you make a PAYING customer with a check in hand do another inquiry on their credit. If you don't want people to leave I'd recommend that you let them use their own bank. The manager didn't care about the customers he was rude and nasty. DEFINITELY DO NOT RECOMMEND. read more

Did not disclose battery limited by software only getting 160 miles estimated range vs 259 on 2020 Chevy Bolt EV. They told me all recalls completed, sorry NOT the case. Sold me a car with an ongoing active recall. Chevrolet explicitly asking dealers to disclose this. AVOID AVOID AVOID. read more

My experience with TPF (Twin Pine Ford) started on a Thursday when I called TPF for an appointment. Found a car of my choice at a great price - cheapest price I was seeing compared to several other dealers I had been to. Decided to drive the 1.5 hours to TPF for this reason. Got an appointment for Friday at 1pm. The sales agent, Spyro, gave me his mobile number, which worked out well when I was running late so I texted him to inform him. I got there around 2pm, an hour later than my appointment time but Spyro was great. Very professional and showed no signs of irritation. He was working with another client but kept us fully informed and checked in as often as he could. The dealership has bottles of water, soda, coffee, chips, candy/ chocolates, cereal bars etc. that are complementary and not only Spyro but also another employee passing by asked us to help ourselves to it. We test drove the car and as Spyro indicated, we parked it in the area that indicates that we like the car. The prices are hassle-free and they mean it, unlike other dealerships who eventually negotiate and knock their prices down. But luckily for us, for some odd reason, the system knocked down the price by $500 while we were looking at the car with Spyro on the website so we benefited from that reduction! I did not carry a check with me since I wasn't sure if I'd like and buy a car from them but wanted to buy the car I test drove so decided to return the next morning. The dealership was great because they ran our financing options and had that ready to go in the morning. Spyro went over some options for us (paint guard etc.) and then we worked with the finance guy. He walked us through our coverage and warranty options, had me sign the papers, and we were on our way. I have to say that in the 2-3 hours on Friday that I was there, they sold at least 5-6 cars! WOW! I know because each time someone buys a car, the buyers ring a bell and everyone cheers. For those who are curious - I bought a 2015 Gray Lexus NX200t F Sport that has 34K miles on it for $27,900 (before tax and additional warranty). It's a steal in my opinion! All in all, got a great price and good customer service. read more

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Purchasing a vehicle at Tein Pine Ford was a great experience. Ryan Norman was a pleasure to deal with, he was nice, courteous and knowledgeable. Josh was also great, he processed the paperwork swiftly and easily. I appreciated the haggle free price strategy too! All around great! read more

Purchased a 2018 Audi Q5 for my wife on October 23rd, 2020. Worked with a nice salesman Matthew. Everything went great up until we were passed off to the guy who was trying to sell us the extended warranty. I understand that is the business model and that's where they make the $ but I told them upfront that we were NOT interested. Still had to sit through the sales pitch. That wasn't too bad but we electronically signed all the paperwork with a promise of receiving copies of it all via email. Its been over two weeks now and still nothing. I've emailed them twice and they just told me to check my junk email (it's not there). So to sum it up, the salesman was good and got the deal we wanted but service and communications after the sale was not good. LOVE the car, but I'd like to have copies of my paperwork! read more

Twin Pine Ford - Auto Repair Near Me - Ephrata, Pennsylvania

Amazing car buying experience. They provide a no haggle pricing which lets you decide if you want to purchase or not. Adam is a great guy and sold us our car. The front receptionist Kendra was amazing on keeping our 5 Year entertained which was not her job with coloring books, puzzles, etc. Our family will buy here again. The car itself was high quality for a used car!! read more

I had a good sales experience here, but was very disappointed in follow up service experience. The used car I purchased needed a mirror replaced, and it took me three appointments and 30 minute drives out there for them to replace it. They ordered the wrong part twice and I kept having to come back. Two months after my purchase my car had an issue so I scheduled an appointment, drove all the way back out for them to tell me I needed to take it to the factory dealer before they even looked at it. Service was very disorganized in my experience. I won't be bringing it back in the future. read more

Such a bad car dealer. Yelp can I give them -stars? The car salesmen was rude, had a bad attitude and would not help us with questions. Buyer beware: if their car has any problem, you need to pay for that. That is their stated policy. read more

Long story short: Stay away from this place, their service department is not good, they fix one thing, break something else. If you want more details read the rest. Definitely stay away from the service department, not sure about the sales as I have not dealt with them. I brought in my car to be serviced for warranty work, brought in a car in good condition where everything worked fine. Had a car returned with a dead battery, asked for a replacement as I got stranded 2-3 times after picking it up and they said they need to run tests. Next day the battery blows up and I have acid all over my engine. The fumes got into the car and my kids and I breathed it in for a few minutes while trying to figure out what is going on while we are on the road. I discovered the battery had blown up after checking the engine compartment. I call, explain the situation, tow my car over to Twin Pine and ask the service advisor to clean it up please so the toxic battery acid is not eating away at my components and making potential future problems while we wait to get to the bottom of the problem and he says no problem well wash it out for you. Come in two days later, they haven't even touched the car, I ask for them to make it right with me and just replace the battery and clean it at this time; service advisor says "we wont replace your battery for free, I already told you once and I'm not talking to you again" definitely a 10/10 if you're ranking worst customer service possible. They went into full denial mode that the battery was not their fault even though I received the car back from the dealer with a dead battery. I asked for the manager and they made a colossal deal about the battery replacement, mind you it is like a $100-140 dollar part when and they were the ones who returned it to me that way, with the battery dead and broken. The manager tried to act nicer than the service advisor and acted like he wanted to help but in the end he didn't really make it right with the customer. He told me he would prefer to save the $100 rather than the reputation of the business, that is fine for me as I wont be purchasing a planned Shelby and Truck from Ford again. After owning 6 ford vehicles over the last 10 years this dealer has single handedly lost my business. That's a accomplishment of sorts, I guess. There is even more details to the story but it would be too long to read, overall terrible experience and terrible place to service your car. They offered a free oil change but no way I can trust them to change the oil if they cant even return a car with the same battery level I left them with. PS: One star because the manager talked calm without being rude but never really offered a good solution, just worried about the coupe bucks he would save today, over the long term; otherwise this is a 0 or negative star business. read more

Worst service dept ever! I bought a Ford F-150 at another dealership. According to the CarFax it has remote start. Since I don't seem to have it, I went to Twin Pines service and was directed to the service manager. Using my fob he determined it didn't have remote start. I asked if they could put it on the computer to see if there was a hook up for it. He went to another mechanic, looked at him, then came back to me and said they can't do that. He had an pissy attitude that I bought the truck elsewhere. Will bring my business elsewhere that it's appreciated. read more

Just bought a Jeep Cherokee last weekend from Josh at Twin Pine Auto. The staff members were friendly, and had a less aggressive sales approach than other dealerships, which results in a more comfortable buying experience. They have a great selection of new and used cars. This would be one of the first dealerships I would recommend to someone who is looking to purchase a car. read more

Purchased a new ford F250 - best prices in the area. They even stayed past their closing time to help me. Sales experience by Jeff was outstanding. Easy financing and overall a great car buying experience from their entire dealership. They have complimentary snacks and drinks while you wait. They even provided fresh local made subs! read more

Stopped by Twin Pine Ford a couple weeks ago to look at a SUV that was on their website. I went inside and was introduced to Spyro. He was able to help me out tremendously and took his time. He did not have to push and understood my needs and what I was looking for. He helped my along the entire way of the process and went above and beyond. He was up front an honest about the costs involved and made sure I was getting a great deal. I would definitely recommend him simply by his professionalism and being able to help in any way possible. He made sure that I was his priority and walked out with the car that night! read more

Only because its required is the only reason for the 1 star or there would be none. Bought a used 2018 POS from Twin Pines after a few months we had and issue. Ford took care of everything and fixed the POS. A few months late we had the same issue again. They had my POS for almost 2 months. Called late evening on a Friday to say the car was fixed and to bring the rental back. My Ex had the car and was out of town and didn't get back till late Tuesday evening. Took rental back next morning 8a.m. then I got told they were charging me $250+ for overages to get the car back... I paid it and we got it back. 24hrs later I get a call there's and issue with the rental, they said someone smoked in it and that was a $75.00 fee and a scratch on the front bumper and that was $250 in-house to fix. I said I would pay the $75 but not the $250 for the scratch. The scratch was not from us and your calling me 24hrs after the fact. Once we hung up Twin Pines tried to charge my card for $375+ but was declined. I called and said WTF no one authorized that charge I agreed to the $75 that's it. Long story short they took me to court... COURT that is 10 mins down the road. After our hearing the idiot from TP tried to talk to the judge about another cause they had coming and the Judge says... I told him ( the Owner) I can't talk to you about other court cases outside of court and the idiot says it's okay we aren't gonna fight it its not worth it. So with TP not doing a walk around when I got the rental nor did they walk around when it was dropped off. But was inspected 24hr later and TP said they did NOT do either walk around. But, yes the Judge sided with them for the whole thing. So watch your A$$e$ with them. Cause it sounds like TP and the Judge go way back. If I had money to appeal I would. I feel the Judge was in the wrong in his decision and only sided with them due to relationships. I'm sure they will kick back a few drinks and laugh about it all. I WILL NEVER GET ANYTHING FROM TWIN PINES. read more

I had been shopping for a low mileage one year old van still under warrantee for over six weeks and had been hit over and over where the website price was much lower than the price when I went to the dealership. You know the old 'bait and switch'. At Twin Pines Ford I saw several nice low mileage recently off lease vans, all with the balance of their manufacturers warrantees, called, scheduled an appointment with Andrew and he had all three lined up and ready to drive when we arrived. Drove the first two, compared them to what would be our final choice side by side, and then asked to take the Dodge Grand Caravan on and extended test drive. Andrew transferred the dealer tag over, and said 'take as long as you want'. Almost an hour later we came back. As it was late in the day, we scheduled an appointment to complete the paperwork the next day, and the contract went as smooth as the test drive. The entire staff is a well oiled machine; polite, professional, and attentive. I asked dozens of questions and all were met with courteous and complete answers. Never hurried or rushed. Twin Pines Ford and Andrew have my highest recommendation. The stock is low mileage, high quality and recently off lease still under factory warranty with a variety of manufacturers to choose from. The staff is knowledgeable and the vehicles are as clean and well detailed as ANY I have ever seen, and I am a car enthusiast with an eye for quality. The prices on the website are the exact same low price you can purchase the vehicles for. Job Well Done! Jim read more

Came across Twin Pine Ford because I saw their add for tires. Called them and I spoke to Hans and he gave me a quote on tires that I wanted and it was $150 less than Tirerack.com installed (with tires installed from my mechanic). They sell their tires at dealer cost plus $1 and their install is basically only $20 for all 4s (this is their disposal fee, more than others but I'm not complaining). I drove 50 minutes away but for $150 I'll drive here every time for tires. The service was quick and their waiting room relaxing with cushiony chairs. They provide free water, coffee, soda, chips, chocolate bars, and sandwiches. What kind of dealer does that!!! I've never seen any dealer from York County to Phila do this. Their prices on their used cars are a deal too! I was going to buy a car from them last year but they didn't have the model I wanted (Passat SE w/ tech). But next year or the following I will definitely put them on top of my used car dealership. read more

Sales Rep very nice. Finance guy attempted to sell me a $6k warranty , presented this as only $560 and I asked several time if this was a 1 time payment and yes-too good to be true. Went to sign the docs and lots of extra numbers of 2999 , 859, 1149 etc. Nope, then explained that was the NEW car pmnt he was pointing out, not the price of the warranty. No longer as welcoming to me when I stripped all warranty's from the contract. Got my 3 yr old QX60 home to realize it had new non matching tires on the back. Called the manager who agreed at a $30K price point should not happen but -too late, I didn't catch it before the sale and that's how they keep the prices low is what I was told. Now it's a me problem. read more

I had a transmission leak and stopped in to see if I could have it looked at unannounced . The service adviser told me that I'd have to schedule an appointment - understandable ! So I started the application , year , make etc ... He then stated that they'd have to put a fluorescent dye and it would be $150.00 plus tax I asked what was the date for this was an external leak on the transmission He stated that that's what they do for transmission leaks being out of town for 150 I said it was worth it then he asked me what engine do I have in my 250 super duty I told him a 6.0 diesel he then said he will be $250 because it's diesel At that point I gave him his card back and told him forget it ! !! Before brought out the KY jelly and finished the job I ended up taking it to another truck place and they completely busy trucks everywhere in the vehicles and they stopped and said guy out just to look at my truck he tighten one fitting on my transmission which ststopped the leak and charge me $15.00 dollars ;) I gave the mechanic 20 bucks and the guy that wrote up the truck 20 bucks and $15.00 for the service ... my experience with this dealership ... ( not to good !) and their integrity leaves some questions ... I would never recommend this place after todays episode and customers beware ... read more

Came here to look at a car we were interested in. Very happy with how the salesmen handled things and their attitude towards everything and everyone. The place set off some great vibes, they had a nice selection of complimentary food and drinks and a nice waiting area right next to them that was available to everyone. Whilst waiting for a loan approval for the car, everyone was very supportive and helpful. They were also very lenient with letting us test drive the car and take a look at all of the specs etc. The prices of the cars were also great prices. If the price isn't what you're really set on, they can help work with you - as well as the payment plan etc. All in all, I would recommend coming here during your car searching journey. read more

They ripped us off selling a car that now needs a new motor after only having 12 payments paid. Dishonest not helpful with our problem said it was our problem. Terrible dealership. read more