Free code read, a very nice service that allows you to see what the reason is for that glowing…read moreorange "check engine" light..... Most of the time they have the parts on hand for common issues, sometimes they need to order the part in from their warehouse or another store location, but that only takes a day or two. Staff is friendly, helpful, and are knowledgeable about the workings of cars and trucks.....

I had a headlight issue with my Ford Escape. Went to AutoZone in Lititz and an associate named…read moreBruce was more than helpful. He came out to the parking lot and checked my headlight, and remedied the problem within minutes. Top notch customer service from him. I would highly recommend the Lititz AutoZone store! Thanks again!

AutoZone sold me now 3, YES 3 defective engines. The 3rd motor made it to 500 miles, the 1st oil…read morechange after breakin period. When I took it to my technician who works on 12 of my families cars, He sends me pictures of the oil leak and tells me the ticking noises wasn't in my head, a lifter was ticking. If a lifter is ticking at the engines 1st oil change at 500 miles, what is it going to sound like at 2000 miles ? This is the quality of engines they sell : - 1st engine lasted 972 miles -2nd engine lasted 200 miles - 3rd engine lasted 500 miles The truck was purchased in May 2021, it's now May 2023. To date, I've put under 12,000 miles on it. Considering the average person puts 15,000 miles on a vehicle in a YEAR, I am none too happy that my truck has been in the shop more than in my driveway. AutoZone's engine supplier required a insane amount of tests that needed to be performed before they would approve a replacement ( please see my earlier review ). I have been in contact with the district manager and his boss, the area director requesting this matter be resolved. Bob, the area, director seemed he wasn't happy with the how my ordeal has been handled and told me he'd look into it and call me back. That call hasn't come. The only person who was helpful was Crystal ( I think that's her name ) the commercial sales manager. She did all she could do, and then some. Her bosses, not so much. I hope my situation helps someone make an informed decision when buying anything from AutoZone in the future.

Shocked by the Treatment I Just Wanted Help…read more I walked into my local AutoZone with my daughter to ask about a diagnostic check. From the moment I approached the counter, I felt unwelcome. The man working looked visibly annoyed by my question, no greeting, no follow-up, just a blank stare and discomfort. Then, out of nowhere, a woman who seemed to be the manager came from behind her desk and screamed at me truly, yelled at the top of her lungs saying they couldn't run a diagnostic unless a check engine light was on. Mind you, no one had even asked me what was going on with the car yet. I was shocked, and so was my daughter. There was no issue or tension before this, so the reaction was completely unprovoked. I quickly left and went to a nearby auto shop. The man there saw I was shaken and asked what happened. When I told him, he immediately knew who I was talking about, apparently, she has a reputation for this kind of behavior. He was kind enough to run a diagnostic. Would I recommend this AutoZone? Honestly, keep driving. There are better places that treat customers with basic decency and respect.

Fantastic. Needed to replace a headlight. They install things like that for free. For some reason…read moreit didn't work (the thinking was a blown fuse or something else electrical), so we got a different one, for free (which worked). The woman that helped us went out of her way to make sure we left happy. She was also a nurse. Forgot to ask her name. Gave my wife and I a hug before we left. That's what I call customer service. We will definitely go there again.

My battery died while at work. AAA came and jumped my car but did not have a battery available that…read morefit my car. They suggested I go immediately and replace my battery. NTB, two pep boys, and advance auto told me they could not help me this evening. The second pep boys suggested I call auto zone & I am glad I did! David was BEYOND HELPFUL!!!! Even though my battery was in a complicated spot, and took a while to be installed, he did not turn me away! My battery was installed and I was back on the road in about half an hour!!! Thank you to David & those like him, who care about their craft& helping those in tough situations!

Reese T was beyond professional and clearly cares about his job. I appreciate his help and will…read moredefinitely come back to this autozone.

Mike is my savior!! I had an oddball part for my double cardan drive shaft, the center yoke was…read moredestroyed and we were going off roading the Sunday upcoming (5 days time). I had called 17 different locations NONE had it, I called Mike at NAPA and he found one for me, had it there the next morning, I got it before work, and can finish fixing my drive shaft and get it in WELL before our wheeling adventure!! Mike was helpful, chatted with me, was polite, friendly, knowledgeable, personable, and professional! I cannot say enough good about Mike, I am making him the 1st call for any other parts needs!!

young management & mechanics lacking experience caused me to stop using their services. They could…read morenot diagnose a worn universal joint !!!

I had the opportunity to stop into Ray and Randy's Auto Repair on a cold rainy day when my car was…read moregiving me a problem. Years ago the place was owned by Henry and was our go to family mechanic. So I decided if the new owners were half as good I would be happy. You know how everyone wants a local mechanic who is trustworthy and affordable? Well that is now Ray and Randy's. Now Randy isn't there anymore but Ray and his team are right on site, available, knowledgeable, and very accommodating. They let me know as a small business, customer satisfaction is tops. So here I am, walking in without an appointment and needing help, and they did. They took care of my issue and got me on my way. I really wish I lived in the area because this shop would be servicing all my vehicles. Good people, good service, good prices.

As someone else said in a review posted above if you want to get no answers for your issues bring…read moreyour car here by all means. Brought my 05 Crown Victoria leaking rear transmission fluid and told them I had already paid a shop that said that they fix the issue but clearly they didn't so I tried Park Place out the technician saw the transmission puddle it left in his parking lot and yet I waited three weeks for him to tell me that my water pump has some play in it and had no information about why my transmission was leaking. He then goes to tell me that would be 400 and something odd dollars to fix my water pump but had no information besides my transmission fluid being a little over. When I asked if there's some hole that the transmission fluid would leak out of if it were over filled he again had no answer for me he said he would have to put it back up on the Lift to figure that out. This is where I lost complete faith in this place as my original request was to figure out why was leaking transmission fluid here we are three weeks later with no information about my transmission fluid leak but apparently I have a bad water pump. I walk in the next day around 10 2 and told the two ladies at counter that I don't feel like this place is going to figure out my issue with my transmission and that I would like to take my vehicle. All of a sudden they had answers to why the transmission may have been leaking when the day prior the guy said it would take him until next weekend to get it back on the lift and now first thing in the morning they have an answer for me when I want to take my vehicle elsewhere. They charged me $55 to tell me absolutely nothing about why I left a puddle of transmission fluid in their parking lot. These guys are Crooks they're in it for money. They would rather make a few hundred dollars off of you in diagnosing absolutely nothing then actually fixing the actual issue. The professionalism here is out the window front counter girls who I believed to be the owner's daughter just laughed in my face and continues to try to talk over me when I had nothing else to say I just wanted my keys and to pay my bill and be on my way you don't just magically pull answers out of your ass when you don't have them unless you already have them. Keep your car away from here don't even think about it

I stopped by Park Place this afternoon for a follow up visit from an appointment I had last week…read more They had to order a special part for my Audi. I was actually running a little late for my scheduled appointment, but luckily they were still able to get my car in right away. My car was finished being worked on by the time I finished my complimentary coffee in their waiting room. This was actually my favorite part of the visit because I had never had Girl Scout Samoa cookie coffee mate creamer before. Great Service and Great Rates!

Like many others, in 60+ years I've had several cars and living in a few different locations, I've…read moredealt with several auto mechanics some good, some not so good or just plain bad! Moe's Auto Service on S. State Street in Ephrata, Pa, is by far the best!! He is a down to earth kinda guy who is not only an expert in his field but is trustworthy and reliable. His prices are reasonable & you can depend on his advice & repairs. "He won't fix something that's not broken".

The gang at Moe's have ALWAYS been a pleasure to work with! Honest, fair and prompt. All…read morequalities lacking in most shops. Have all my inspections done there, and recently new brakes and rotors.

Rick helped check my battery and get the car turned on. It was not in great shape & his honest…read morefeedback encouraged me to buy a new battery here and he installed it for me! No complaining and extremely helpful. Thanks to Gordon for holding down the fort inside.

I just want to say thank you...the man and woman at this Ephrata location went above and beyond to…read morehelp me today. On my way home from my son's lacrosse practice, my car was leaking fluid and I was overheating, so had to pull in on my way home to Lancaster from Reading. I had my two kids with me. And to top it off, I did not have my wallet with me and had no money. They were so patient...the women even allowed me to venmo her the cash and she paid for my coolant. They were so helpful...filled the coolant for me and even gave me an extra bottle of it for free (and some water) in case I needed it on the way home. Can't say enough about their wonderful customer service!!

UPDATED 12/25: This shady business is telling me to "get a real job." Wow. I've worked gig work…read morefor six years and done so successfully. The ONLY reason I inquired into your company is because you had the exact same vehicle I was currently driving and one that I loved. No worries. I took my money to a much more reputable, professional dealer and bought my car easy-peasy without ridiculous judgment. Why don't you stop selling shitty overpriced tin buckets to unsuspecting customers. You were charging $10,000 over blue book for the car I was interested in. Oh, yeah. You like screwing people over. Got it. Thank goodness I walked away from being ripped off by these scam artists. ORIGINAL POSTED 08/25: Lousy customer service. When I walked in to get information on financing a vehicle, the lady behind the counter immediately scrunched up her face when I told her my income was from Doordashing full-time. Don't waste your time unless you wanted to be treated like a second-class citizen. Highly DON'T recommend.

Staff was great to deal with and I was finally able to get a good reliable car, thanks to Good To…read moreYou