One of the worst retail experiences during COVID19 to date. I'm high risk so I am very cautious…read moreabout where I go. Most businesses are offering curbside pick up with prepay so I assumed Advance would too when hubby needed me to make a run for him. It was all downhill after that. The experience was flawed from the first phone call. Hubby needed black silicone in a tube. He even told them the brand and how the tube looked - do they have it? The "manager" was so dumbfounded by what this product was it was sinful. He had him on speaker phone and my husband would say the brand and he would repeat something else. Ultimately he did find what he needed. Hubby told him to put it out and he'd pay over the phone so I could just pick up. Nope they don't do that, or curb side pick up. So I headed over. It was supposed to be at the commercial counter. None of the counters are labeled and both were manned and assisting customers. Neither employee was Charles, the man who took the call. So I waited. The dude in front of me had a massive KKK hood tattoo. As he was being rung out I hear him tell the cashier the price wasn't right, but the cashier insisted it was. He ran up the Klansman and I was next. I was greeted by a large sign that said face masks of all kinds were required to enter the store and both the mouth and nose must be covered. Cashier had his nose out. Nice. So I'm standing there waiting, and waiting, because he had to answer a few more phone calls, pull parts, walk around etc. He was working I will give him that. Meanwhile Klansman finds an issue with his receipt and stands to the side trying to get his attention, all the while cashier #1 is still with the same customer and the customers keep pouring in. Finally I'm acknowledged. He needs to check with "Charles" for my silicone. Back and forth a few more times, and I'm still waiting. Phone rings several more times. I'm still waiting. He comes back and says hubby just called and added something to the order, razor blades. Fine. They're pulled and I'm left standing there as he tells me between phone calls and part pulls that I have to wait till Charles comes back to ring up the order. Well, where did Charles go?!? Off running errands.....wtf! Sorry dude but I just waited here with my compromised immune system with a klansman to my left and more customers coming in to my right. Pull the stuff from the shelf and start fresh. I'm not waiting and it's absurd that he would even suggest it! He does what's he's told and haphazardly tries to hand me the items, as they're falling on the ground because he doesn't think to put them in a bag. Like I really want to handle these after your dirty (yes black dirty nails and no hand sanitizer in sight) were all over it...no thank you! 20 + minutes of my life wasted and I don't want to even think about how many germs I was just exposed to.... (doors are pull so you must touch handle, credit card machine requires you using the attached pen, etc) no hand sanitizer, employees not following the policy they have posted, and poor customer service, lack of common sense, and short staffed. I know we're all under pressure with all of this going on but this is one business you don't want to visit during COVID.

Walked in and asked if they had a Chilton's manual for my wife's vehicle, was given a strange look…read more Asked if they had the transmission filter for her make and model, and was informed they didn't have it, but could order it. Then the manager from the back chimes in, "Do you even know how to work on a CVT transmission?". Really??? Definitely a different approach would have been better. Needless to say, I dropped my items and walked out the door. My advice.... find a parts store that is more knowledgeable and friendly.

"I couldn't find the sports car of my dreams, so I built it myself."―Ferdinand Porsche…read more Stopped by to pickup a rear wiper blade for my girl's car. Told the guy behind the counter the year and model number and he brought it right out. I paid and was on my way out when I asked if it was ok if I changed it out in the street. He said he didn't mind one way or the other. I quickly changed it out and as I was about to get in the car he came out and offered to take the old one and the packaging off my hands. Now that's customer service! P.S. I have always liked NAPA parts because they offer good quality parts for low prices.

Forgot my mask but had my face covered and two cashiers were very rude and refused to ring up my…read moretwo items, so I left got my mask came back and both of the cashiers hid in the back while the third associate rang up my order, the third associate was nice. Needless to say, I used to shop at this store but will no longer contribute to buying items from a store that retains rude salespeople... interesting sign out front says "we hire quality associates"

Always get good service and selection. Knowladgable staff and they will install batteries and…read morewiper blade for you.

Waited four days for a callback about a replacement part for a Ranch cap. Emailed their parts…read moredepartment as well and never got a response. Called after day 5 and was told that they had three of the parts in stock. Drove over an hour only to be told they didn't have one. I'm sure some people have had good experiences, but this is not one of them. Steer clear of this dealer. Pathetic excuse for customer service.

My husband purchased his truck cap here and was very pleased. He found a matching cap in great…read morecondition and the price beat anything he found in the Tri-State area. They had superb customer service. It is a family run company. My husband also told me that they treated him like family. He appreciated their kindness and excellent customer service. We already told our friends and family about this place and will continue to spread the word about this business.

I called them 5 times and left 2 emails. I spoke to the commercial manager, for a couple of…read moreminutes. He told me he was going to check his inventory and call me back. He never did. After that I called 3 times, left an email, never heard back. The receptionist apologised and told me it's nothing personal. She gave me someone else and they never called back either. What a dealership! I recommend finding another Ford dealer that has salesman that care about customers.

I recently changed from another dealership and have had nothing but great service! The service…read morestaff is always friendly and attentive, keeps me informed about how the service is progressing! Glad I made the change!

Thank you to the guy at manheim Napa auto parts who helped me with product! Went to competition and…read morethey didn't even know what I was talking about ! He pulled off shelf and solved my problem! Great customer experience! Thank You !

Amazing work at reasonable prices! Arty replaced an alternator and even took us early!read more

Great work and keeping up my car I depend on his work and his maintenance making sure my car gets…read morefixed correctly

Went there for snow tires and studs and got set up in a jiffy!…read more Love this place. Bye-Bye Keener Tires!!!

It is really hard to find an honest mechanic. My family has been coming to WMA for years. Eric is…read morestraightforward and I like that they don't try to over sell anything or fix what isn't broken. Prices are pretty competitive to other local mechanics. Very friendly service and honest work. Old skool mechanic shop, reminds me of going to a shop as a kid with my dad. You can pick up oil, cleaning products, brooms, and other auto care odds & ends. I do recommend this business.

D&L went above and beyond. I had a stereo system installed and one of the subwoofer had blown. Heip…read moresaid not to worry it's under warranty and he had it fixed as soon as the new one came in. Good prices and a great business. I had LED interior lights installed also and it made a huge difference over the full yellow stick lights. If you're looking for a stereo system, lighting, rims he does it all

I did some research to find the right place to check the radio and bluetooth coverage in the 2015…read moreVW Beetle we had just purchased used and I reached out to a few companies. D&L was the first to respond and presented the options very well to me. When we took the VW to D&L, they were very thorough in checking it out and made it clear that the quality issues were not the radio or speakers, but the bluetooth capability. We opted to replace the radio and add a back-up camera to provide better rear view visibility. D&L set the date for the work on the spot and when we provided the car that day, promptly started the work. Everything was installed perfectly and the use of the systems were reviewed with us in great detail. Overall, great customer service, good price and excellent workmanship. We were very pleased and recommend D&L!