I've been a customer at West Penn for all of my vehicle maintenance, but after a recent visit, I…read morewon't be returning. During an oil change and tire rotation, they called and told me a stud was over-tightened. I pointed out that I've only ever had work done at their shop; logically, it would have been one of their own mechanics. They immediately denied any responsibility, claiming it couldn't have been them. Rather than argue, I accepted their explanation at face value, and paid my bill in full and respectfully let them know that I'd no longer be bringing my business there. They left a typed letter and $20 in cash under the invoice on my front seat; not as a sincere gesture, but as a passive-aggressive parting shot. The letter reiterated that they didn't think it was their fault and criticized me for bringing my own oil and filter (something they had never brought up as an issue before). It was unprofessional, unnecessary, and left a bad impression. Ironically, their education of bringing my own oil made me realize it's better to support local shops by letting them supply parts too; something I would've been happy to do for them had they addressed it professionally. This shop had all the opportunity to maintain a long-term customer relationship, but instead chose defensiveness and condescension. I can't recommend West Penn to anyone looking for professional, honest service.

I have been bringing my Hyundai SantaFe to West Penn Auto consistently for 5-6 years for routine…read moremaintenance as well as unexpected issues with my vehicle. After getting my wheels rotated during one specific visit, I was experiencing a thumping/rattling noise when turning my wheels. Come to find out, one of the front wheels was extremely loose, turns out lug nuts were not tightened. After this mishap, I decided to bring my vehicle to a different mechanic when experiencing issues with the engine. Upon further inspection, the vehicle actually had two other major underlying structural issues including a completely rotted frame. I was told that if I were to drive over train tracks too fast, the vehicle would completely slide off the frame. I wish I could say West Penn was vigilant enough to discover this issue months earlier considering their friendly staff and low prices. I will not be returning.

I have been going to Paul for all my automotive needs for over 18 years. He has always been…read morestraight forward, honest about all work needed. He informs you of everything he finds and gives honest estimates. He is honest about what work he can do and when it may be time to let the old car/truck go. Hands down the best mechanic I have used in Lancaster.

Best auto mechanic in Lancaster County. Always fair and honest with inspections and other repairs…read more I have been going to Paul for over 15 years with all our vehicles.​

I hit a pothole on 222 and it gashed my run flat tire. Pulled into Raber's and they had just…read moreclosed. Jarren was still there and opened the door for me. After hearing what happened, he took at look at it, found a replacement in their inventory and put it on for me. Price was much better than I was expecting as well. He really helped me out of a jam. Highly recommend them!!

Amazing. My prior review seems to have vanished from this page…read more A few years ago I came upon an elderly couple who had a flat. They were from out of town and struggling to get set up to change the tire. They had no jack. I called Raber's and told them the story. Explained that I just needed to use a cheap jack for a few minutes. I would pay a couple of bucks to use it and leave my govt ID with them. They were UTTERLY unhelpful and wanted a cash deposit and a rental fee. I explained that we were going to be this couple's first impression of the Ephrata area but they refused to budge. I came up with a Plan B, changed their tire and got them on their way. I would not buy a tire from this place if they were 4 for $5 and came with a mail-in refund. Maybe they have changed for the better. However, I doubt their service or price beats nearby Tire Consultants and building a fancy new building almost always means the price goes Again, Yelp - where did my previous 1 review go?????

Nice guys, patient and friendly. Got rims and tires for my car. They were very helpful.read more

Had a great experience with Master Tire. I needed a hard to find size for my tires and they had…read moreexactly was needed. They got me taken care of on the same day - less than an hour after we called to check if they had my size in inventory. The staff was friendly and the pricing was reasonable. I'll happily be a repeat customer.

Like many people, I don't usually enjoy bringing my car in for service--but 625 Auto Repair made it…read morea truly pleasant experience. From start to finish, I felt comfortable, informed, and confident in the recommendations they provided. I came in needing my inspection done and also wanted to get some "mystery noises" checked out. My car has a lot of miles, and I wasn't sure if it made sense to put more money into it or trade it in. The team at 625 was great right from the start. I was given a loaner car immediately, and after they checked everything over, they sent me an electronic file with all the recommended repairs--clearly itemized with costs broken out. When I spoke with Casey, the owner, he took the time to go over everything with me. I explained my situation--deciding between keeping the car or trading it in--and his honesty really stood out. He told me that if I planned to trade it in, there was no need to spend money beyond the inspection since, with high mileage, the dealer would likely just auction it off anyway. That advice wasn't in his best business interest, but it was absolutely the right thing to say, and it meant a lot. If I decided to keep the car, he had the repairs prioritized so I could take care of the most important items first and handle the rest over time. I decided to keep it, and the repairs they completed were done quickly and done right. The noises were gone, and what had been a rough, bumpy ride was suddenly smooth again. I'll be continuing down the list of recommended repairs in the coming months, but I can already say this was one of the best auto repair experiences I've ever had. 625 Auto Repair is honest, professional, and truly customer-focused. Highly recommend!

If you're searching for a garage that's honest and does top notch work, look no further. Casey and…read morehis team take the time to explain in detail what is need and recommended. Nice to finally find somewhere I feel comfortable taking our fleet of vehicles.

Fair, honest, and trustworthy service and pricing. Chris takes the time to explain and show you…read moreany issues, works hard, and always does a great job with our cars!

If you're looking for a new trustworthy mechanic Chris is your guy. Almost every place I've been…read moreto in the past I've been treated like dumb female who doesn't know a thing about cars and always felt like I got ripped off not here. If you want an honest and trustworthy mechanic is going to treat you like a human being this is your place. Chris kept me up-to-date about my repairs and answered all of my questions. Most of all he listened to what I had to say. Definitely be going back if I ever need anything else done with my car.

Good workers, great value, and fast. price fantastic. Would have had to pay upwards of 360.00 at…read moreother places I checked, only paid $225.00 here and same quality, tint, and appearance. Cant beat it for satisfaction.

I put a request in for a rear window replacement on my car, late on a Friday evening. Within…read moreminutes, I had received an email from Friedman Windshield. I called him the next day and gave him the specifics. He replaced my glass within a couple days at a very competitive price. He was polite and professional. I would recommend him to anyone who needs auto glass replaced.

Minor body damage was done when I ran over a big stick. I left a message at West Lawn Auto Body for…read morerepairs. He called me back the same day and set an appointment to look at it the next day. He fixed it according to my schedule, and the price was right. Very thoughtful man. I

Dennis and his team did a great job fixing my truck . I highly recommend this auto body shop if…read moreanyone needs any work done. Great people!