I don't question the quality of the work but their services are priced at a premium and I was provided with a list of thousands of dollars in additional recommended preventative maintenance. I don't believe the value received matches the amount charged. read more

Have used for state inspection and other corrective and preventive maintenance. Have enough experience with each other that they know I like to do what I can myself. The service manager gives me options. Their preventive maintenance suggestions ar5e clear, but on the conservative side, that is to say that they will follow repair industry standards in suggesting service intervals. Personally, I like to use mileage generally, while they use mileage and time. read more

Well run business with excellent work and excellent management. I owned a new car dealership GMC and Volvo and had a shop with 26 mechanics and know when a shop is run professionally . Goods is that kind of place.Brian is a professional . I am new to this area and am happy that I found this business. I had just bought new tires for my truck and the price was fair and the service was 5 star . JR read more

Fantastic service always! Thorough and professional. Brian is responsive and explains what's needed clearly. Highly recommend.

Brian assisted via text and was great. They completed everything I requested and was happy with service. Cost seemed reasonable and would recommend to others. read more

my car had stalled and was dead. I had it towed to Goods because the tow driver recommended the garage. the owner was excellent. pleasant. competent. and polite. kept within his original price estimate and time frame. communication was excellent. I had almost $2,000 in work done. they worked well with my wa plan. I had an alternator and battery replaced. I had some routine maintenance done also. excellent service. o just moved to the area and a pleased I found my garage so quickly. read more

One of the easiest 5-star reviews I've ever left. First-time customer; will definitely be coming back. Excellent communication, from scheduling the service all the way through updates and final documentation. Love that they provide photos and lots of details. I've had many cars serviced at many places over 30+ years. Nothing really compares to Good's. read more

Excellent service, they were able to help when no other dealers could. Great staff. Friendly environment! Will be returning!

Real and thoughtful customer service from the owner and entire staff. They are dedicated to staying up to date and knowledgeable on the latest developments in automotive technology. They are excellent with communication (appointment reminders, calls and/or texts - depending on your preference - with updates on your service, or to let you know work has been completed and your vehicle is ready) and I have never once received any kind of "spam". This is automotive service at its finest. Good's is everything a family owned, local business should be and it's a pleasure to wholeheartedly recommend them to anyone. read more

The staff is really friendly and always is able to get us in for an appointment. A very convenient local garage.

Great services! I appreciated the thorough breakdown of the inspection including photographs! read more

I moved to Lititz last year and needed to find a good mechanic and auto shop to assist when needed for my 2005 Honda Accord. A friend recommended Good's and I used them twice recently and could not be more pleased with their quality of service and fair prices. The people who work in this family business are pleasant, trust worthy and obviously know what they are doing. I give Good's a strong recommendation for anyone needing car repair and that's not easy to earn in the automotive care industry. read more

Love these guys. Customer service is always 100%. I always leave feeling like I got quality service at a fair price. The newsletter always has something funny or a silly photoshopped picture of the staff that cracks me up, too. read more

Accommodating, fast, friendly and very professional service. Thank you for your help and we wish you a blessed New Year.

Craig and his team have worked on both of my cars for everything from simple oil changes to in-depth engine care. Each time, they've given me a solid, easy-to-understand diagnosis with accurate pricing. The work and advice they consistently deliver is second to none. They even offer loaner vehicles at no charge. I'm so glad that I found them, and I hope you'll give them a try as well. read more

The service team and their technicians are probably the most honest, skilled, professionals I have come across in the business. I would recommend anyone that needs service done on their cars to go there and DEFINATELY stop going to the dealerships for service. read more

I have taken two different cars here now and have been very pleased with the service! I love the diagnostic reports they send me via email and they never pressure me into fixing anything. Plus, they offered me a free courtesy vehicle. I think I've found a mechanic I'll go to permanently! read more

i don't know much about cars, so my word is worth precisely what you paid for it. i brought my vehicle in for inspection today, based on the other stellar reviews here on yelp. i can only echo what others had to say. i spoke with a gentleman named Kevin who was delightfully kind, respectful, and helpful. my car needed a bit of work -- 2 new tires, some repair work to the parking brake, new brake lights, and something or other involving my center mount -- but even with the work that needed to be done, i dropped my car off around 9:30 in the morning and had it back by 3 o'clock. their pricing was very fair and i received quite a detailed report. i have another vehicle which i need to get legal. once i get a license plate and registration on that puppy, Good's will be my first stop to get it inspected and legal. i live in Lancaster proper, but have no problem taking my cars out to Lititz if it means i can be treated to the excellent customer service & quick yet thorough & skillful work i experienced with Good's! thanks, guys! :-) another satisfied customer over here! read more

Called Good's Auto Service and spoke with Brian. I let him know what code is coming up on our Prius (P261B), but that it is intermittent (check engine light goes on for a day than off for a few weeks), knew that the code is a water pump code, and a water pump either works or doesn't so I thought it may be the sensor or just needs coolant flushed. Was told by Brian that just to check the code would be $125! This is AFTER I told him we already know the code. Thanked him for his time and hung up. read more

I started going to Good's a few years ago. I only have good things to say. I have to agree with other reviews. Very curious and thoughtful. Easy to schedule appointments. I definitely like the reports. Not only are they thorough, but if possible they give you options on how to remedy the issue. And particularly impressive to me as a woman, they don't talk down to me or assume I know nothing about cars which is nice because I actually do know some). They also send out reminder and coupons for regular services such as oil change, tune-ups, and inspection. read more

We were driving through PA from Canada to California when the check-engine light came on. Called a local garage who was going to charge $80 for diagnostics alone. Called Craig at good's auto service and he offered to check the code for free to let us know if it would be ok to drive on or something that needed repair. Fantastic service! Thank you! read more

Amazing business! Barbra was very nice and so easy to talk to. We came in for an oil change and were not pressured or guilted in to anything. Quite a change from the service we have in NYC. They did a courtesy inspection while changing the oil and informed us of a few things we might need to take care of I the near future but no pressure. I got nothing short of a sense of honesty and integrity from them. We will certainly be back for any car needs we have. read more

Everyone here is super helpful and they bend over backwards to accommodate you! I truly appreciate the great customer care and will be making the drive over and over to support this business! Thanks again! read more

I'm so glad a friend recommended Good's to me. They always provide fast, friendly, affordable service. Whenever anyone asks where I get my car serviced, I proudly tell them "Good's"! read more

Not only is the service fantastic, but the work is thorough, the communication is consistent, and the people are honest and kind. i would recommend Good's Auto to anyone needing repairs or services. read more

Honest, reliable, thorough. I'm so glad we found Good's and I'm really liking the new report they share with car inspections. They've never tried to upsell us. Highly recommend! read more

I am really skeptical of mechanics after lots of bad experiences, but after bringing a couple of vehicles to Good's we wouldn't go anywhere else! They are honest, fair and friendly. read more

I will not take my car anywhere else! They are honest and don't talk down to me because I am a female. They discuss options when available and also warn about any expenses that might be coming up for the next inspection. They have kept all my cars running smoothly for many years! read more

Recently started going to Good's after my other mechanic missed a few preventative measures that ended up costing me. I really like the thoroughness of the report I get after each visit at Good's. read more

Great service! I was looking for a mechanic close to my work that would make getting my car serviced more convenient. I found Good's Auto Service online and the reviews looked pretty good, so I decided to give them a shot. I liked that I was able to request an appointment online and received an email to confirm it. I took my car in to get a wheel stud replaced along with a state inspection. They were able to re-thread the stud instead, which saved me money. My car passed inspection and the cost was very reasonable. The service manager was very friendly and walked through the results of my inspection including some recommended services to be performed in the near future. The printouts/paperwork they gave me with the results included everything they outlined and was very detailed. Overall I would say that they are honest, friendly, professional, and fair. I will definitely use them in the future. read more