Summary: beware if you order their drinks and do NOT get any toppings. They might typecast you customers as being cheap and do NOT understand that some people actually don't want toppings with their drinks!
Another BBT place has opened up in finch and midland and this one is a BBT/ board game place. I first noticed this place last sat when I was in the same plaza for a tasting. Intrigued, I took a pic and told a few friends this new place is also selling Lady M crepe cake. Fast fwd a few days later, I was back in the area. Even though my friend and I already went to Happy Lemon and Smile Dessert, I wanted to go check it out since I wasn't sure when I would be back. A friend mentioned this place has a current grand opening promotion special: $2.99 for a large roasted classic milk tea or a mango green tea. Sounds too good to be true, eh? Upon entering, we were greeted by the female employee. She was ok and helpful. For a new place that just opened up a week ago and for a Monday, this place was packed. Practically all tables were occupied with people playing board games. I didn't know whether the employee spoke Mandarin or Cantonese so I spoke to her in English. Since we already ate and drank, we decided to get bbt to go. I couldn't decide between the 2 specials drinks so I got both and also treated my friend to 1 drink. That's 3 drinks in total and over $10. This is where things get interesting.
Upon paying, the girl said she would called me when the order was ready so I stood on the side waiting for my order. A male employee quickly came over to make the drinks and asked her in Canto whether we asked for toppings. She said no toppings. He said of course they aren't getting any toppings when the toppings aren't free or included with the drinks! I was stunned by what he just uttered and how he just made that assumption. I was also taken aback on how he could said things like that and just stood there making fun of its customers behind their back. They also assumed I couldn't understand Canto because I ordered in English. Imagine had I ordered in Cantonese. Would they dare said things like that? The girl turned around and said the drinks were almost ready. I replied back with a thank you in Cantonese. This is the moment where they both realised I clearly heard and understood what they just said about me and my friend.
I told my friend what happened and we went back to the counter to get our drinks. Initially the girl was the one handling our order and the guy was clearly trying to avoid me and my friend by passing the drinks to the girl but then the girl got called away as more customers came in. After the guy gave us our final drink, my friend frankly told him the reason why we ordered our roasted classic milk tea without any toppings was because we wanted to see how their tea would taste and didn't want the toppings to ruin the taste of the drink. The male employee acknowledged quickly that he is always joking. That was pretty much his reasoning. He is always joking! No excuse whatsoever. Not even an apology.
As for the drinks, not even a saving grace to receive another star. It was pretty much watered down. There was barely any tea taste. Save your money and go elsewhere. Why adv such promotion if you are going to offer such a subpar product? Isn't the whole point of offering this special is to attract customers to come inside and possibly have repeat customers? There are so many BBT places around the area that you don't have to put up with this kind of arrogant attitude. I got so turned off by the lack of disrespect that I will never go back. I was told by a friend who went there a few times already that the mgr is a much more nicer person and who knows, I would have received a better service and it would have made my exp. different.I regret spending money on the so called drinks as I could have went a few doors down to get a REAL drink. Beware if you get their drinks and do not order any toppings. They might assumed right off the back that you are cheap and do NOT understand that some people actually don't want toppings. Toppings can make drinks even more sweeter than usual for ex!
*****In response to the owner's reply, NO your employee never explained or said anything about this cafe being new and everyone was learning. Not sure what conversation he had with but it was clearly not us. Maybe he was trying to save his job. We never agreed to what he said and all he said was he was joking TWICE. A simple apology would have sufficed but your employee felt it was not warranted nor needed. I visited so many BBT places and never had such experience. This is a 1st! Being new is no excuse for lack of disrespect, insulting and derogatory comments from your employee. FYI, despite the place being packed, we never waited in line on a MONDAY. We were served quickly upon entrance and no confusion or mix up . Let this be a lesson to your employees to be careful on what they utter in front of customers. read more