Saw this place was newly open and we happened to be in the neighborhood, so we thought we'd give it a try! It was packed with people, but it turns out they're all waiting for their drinks, not to order. So I was able to just walk right into the counter and place an order.
The store space for customers is extremely small. With all the people standing around waiting, it's hard to figure out if there's a line, and they need to reconsider their speaker. The cashier was using a microphone to speak to me, but because the speakers are up somewhere, the sound isn't directed at me. With all the crowd, I had a very hard time hearing her. And they have masks on which means I can't even try to read her lips. Anyway, the menu is fairly simple and I ordered the jasmine snow frappe drink.
I got my order number and you can see a team of 8 people basically churning out drinks. They have dedicated machines to dispense the milk tea and there looked to be a staff at each station. It was very efficient and they were pumping out orders and take out orders very very quick. Given the crowd there, I only had to wait about 5 minutes for my tea to be ready.
Since my drink was hot and came with the whipped cream topping, they actually waited for me to get to the counter before adding the fresh whip cream and a sprinkle of some kind of sweet salty crumble. She even asked me if I wanted the lid on it. It was pretty so I snapped a picture first of course. I love that they take the time to do the topping after you're here so it doesn't all melt while you try to make your way over to the counter for pick up.
They had a screen up top like at MC Donald's where it shows the order numbers they are working on, and then the ones ready to pick up. So you know where your order is on the list.
I liked the coffee stirrer type straw and the mini spork they gave me to enjoy my drink. They were labeled as compostable so I'm happy to see that. They are sturdy too! But the cup sleeves are plastic. It's sturdy plastic so I wonder if it's recyclable, but I'll keep it to reuse in the car whenever I buy a hot drink.
The drink was fantastic. Light whip cream with a delicious sweet salty crumble. I really enjoyed eating some of it before the rest melted into my jasmine milk tea. The tea itself was a very strong, pleasant jasmine flavor. I don't love sweet stuff so I went for 30% sugar level. It was perfect!!! Very very very little sweetness, exactly how I like my milk tea.
At $8-9 a cup (little more when taxes kick back in), it is definitely quite pricey. I rather grab some beautiful loose leaf and brew at home. But as a treat once in a blue moon, I definitely recommend them. I'd love to try another one if their drinks before taxes kick back in. Maybe I'd go for an iced one next time the weather isn't trying to freeze us. read more