I had the owner, Kathy, do a full set for me. Mid-way into my service, she begins to raise her voice at me to put my phone down (I was just trying to show her a picture of the nail shape), however I felt intimidated so I immediately put my phone down & sat there quietly for the rest of the time. My service probably would have finished sooner, had she not answered phone calls the entire time. Just a tip,if you know you're going to be busy, have someone else designated to take the calls & check availability. I understand once or twice, but throughout my ENTIRE appointment she sat on the phone or got up to check her book. Once again, I was very understanding & didn't make any comments. I was pleased with how my nails turned out after an hour ish.
3 weeks later, I came back to get a fill & a pedicure. I called 2 days in advance & Kathy booked my mom & I at 3:00pm for the upcoming weekend. We arrived at the nail salon 5 min. early & begin picking our colors. One of the workers takes my mother in & begins her pedicure. I awkwardly stand around for 5-8 minutes..looking & waiting for someone to appoint me to a chair for my pedicure. After waiting for several minutes, I finally get a chair! But wait..they turn on the water & let my feet soak in the water for 30 more minutes!! I had two different ladies come look at my toes & then get up & walk away?? Let me repeat..I had my appointment at 3:00pm. My pedicure service did not start until 3:37pm!! That's absolutely ridiculous. By the time my lady began cleaning my toe nails, my mom was already receiving her manicure. Yet again, I did not make any comments to any of the workers, I appreciated the lady who did my toe nails - she did a great job (Wish I remembered her name to give her the credit she deserves). Now onto my fill..my mom grew concerned & began looking around to see if there was someone she could ask to do my nails -- by this time, my mom was already finished. This meant that she had to wait another hour until someone did my fill. Had we received our services at the same time as I booked our appointment, we would have been done quickly and at the SAME TIME (we were at the salon for two hours and 1/2.... just to put into perspective for you all). BEWARE; when you make appointments, you will be asked to wait several minutes or up to half an hour! Continuing..Kathy decided to do my nails and it started off well! She knew exactly what shape I wanted and moved fast. I got my hopes up yet again...she begins answering phone calls and repeatedly gets up during my service to speak to people at the counter or order people to their chairs. Where were you when I was standing around hoping to get a chair for my pedicure!? Anyway, one of the things that really bothered me was the fact that a customer called & when she hung up she began talking to me about the customer -- "What kind of person calls, and doesn't know what they want for their service??" First off, I do not care what your customers say to you on the phone. Second, this was my second time here -- I have not built any kind of connection with you to talk about the "clients" you get. Third and most importantly, you should never speak badly about your clients with other customers!!! Again, my nails were nice at the end of the service.
That same day, my nail chipped and I so happened to be in the Tustin area the following day. PERFECT, I could stop by and have Kathy quickly fix my nail..this shouldn't be a problem. But of course..it was! I walk in and immediately hear Kathy yell from a corner "CAN I HELP YOU?" I kindly ask if she can fix my chipped nail and I show her how minor the chip is from afar. She looks down and continues to tell me "BY APPOINTMENT ONLY." I tell her "Kathy... I was just here yesterday, I don't live in this area and I just need one nail fixed please." Again, she repeats "nope, sorry, by appointment only." By this point everyone in the salon was staring. I tell her, "For one nail, u want me to book an appointment?!" I'm sorry, but who in the world!!! FOR ONE. NAIL. I NEED TO BOOK A WHOLE APPOINTMENT. She doesn't reply anymore. Had she spoken to me 'NICELY' & told me to book an appointment another day, I would've understood. Or even had someone else fix my nail, I wouldn't have minded. The fact that she speaks so rudely to her customers is one of the reasons I will never return. Not to mention, this hasn't happened to just me -- my friends and family members who recommended this salon have warned me that the owner is flat out, RUDE.
The day I received my manicure, a lady who had just done her nails left home & returned a few hours later claiming that she had a "bubble" on her nail & someone needed to fix it. The worker fixed it with no problem. Kathy, shouldn't she have made an appointment for her ONE nail that bubbled?? Why didn't you tell her to call & make an appointment to fix her one nail??
And that is all, $150 plus tip went down the drain for my mom and I. read more