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    Turner's Carpets Etc

    5.0 (1 review)
    Closed 10:00 am - 2:00 pm

    Services - Turner's Carpets Etc

    Carpet installation

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    8 years ago

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    Factory Flooring Outlet - More of the master bedroom

    Factory Flooring Outlet

    (28 reviews)

    I have had (3) bad experiences with the guys that they hire to lay the flooring. A young…read moreindependent guy was recommended to prepare the sub floor that needed a 36"X 36" piece of new subfloor at entrance, using plywood, I got a bill over $1000.00. On another order I asked to have new bathroom viny, floor installer tells sales person they're is nothing wrong with the floor Denise, suggested a different idea for laundry rm.?! In fact the Bath lanolin had been water damaged, discolored, bubbling by toilet and when ripped up subfloor a wax ring needed replaced. I still continue to use Factory Flooring until the owner didn't like it when I I complained that installer wouldn't put old cleaned carpet in storage there, Installer saw a rattlesnake hissing earlier when retrieving materials for job there, he reused to put old carpet in covered storage so it was put in back of a truck. . I agreed too. Hers the topper he took left over laminate and key to storage, and Denise sales asked me what I want to do with it? Well since Factory Flooring is well aware I live in LA and Denise would hold key and laminate, That is when I said I don't want this guy installing my flooring on the next install, that was being placed. That is when Factory Flooring told me "lets part ways". Denise returned left over laminate and key at vacant home. Thank you Denise! I have a positive, other the bad opinions from All envoled, Service and instalation appears good!? Betty Yuill 10/02/25

    The installation crew from Factory Flooring outlet was so wonderful. I have a bad knee and…read morecouldn't do a lot, and they helped us so much. We were quoted 7 days to finish the house, and they worked long days and finished it in 5 days

    CRBR Property Damage Services - Redding - After 3 attempts to fix the floor, we're still left looking at garbage workmanship and $16,000 less for now.

    CRBR Property Damage Services - Redding

    (6 reviews)

    Last year we had a water pipe burst under our home which caused some damage to our subfloor. We…read morecontacted our insurance company, and they had a mitigating company come to dry our home out and investigate the scope of damage. That company (Serv Pro) did such a great job in all aspects that my wife and I wanted to stick with them for the rest of the work. Our insurance agent really pushed for CRBR, vouched for their work, and so, we agreed to go with these guys. We've regretted that decision ever since and today, we're looking at a nightmare of a situation. 1) We had LVP installed in our home and it is failing at random throughout the home in all trafficked areas due to not prepping the subfloor and using the wrong materials (corrugated cardboard) when they attempted to level the subfloor in various areas, rather than what the industry standard would call for, a "self leveling medium." The project manager Kip was well aware of the floor not being level and the agreed fix beforehand was self leveling medium where needed. We spoke about this before the job, during the job, before 3 attempted fixes and after they thought they were finished, yet the floor was cracking randomly throughout our home due to CRBR not following through. 2) CRBR failed to seal up the moisture barrier under our home after explaining to them on multiple occasions (once with the branch manager present) that my agent was willing to approve more if they had missed the full scope of damage in the first estimate. Unfortunately, the Project manager Kip became argumentative, dismissive, and unwilling to resubmit anything new to my insurance agent who remains open and willing to approve such. 3) We have now have had 3 local licensed flooring contractors independently come to look at the scope of failure we're looking at here. The solid consensus is that we're looking at the floor failing at varying random levels throughout the home because CRBR did not prep the subfloor at all & used improper medium to level it in (at least what we saw in the kitchen- corrugated cardboard scraps from LVP boxes). CRBR has had 3 attempts at fixing these issues before the job is anywhere near complete and each time they did not fix the issues but only made them worse; or in the best case, did not address the problems altogether. Luckily, my wife and I were present daily to catch a glimpse of the subpar and neglective practices CRBR put to use...If not, we would likely be thinking our home was the problem instead. So, all considered, I would not recommend this company to anyone, especially if you do not have an independent inspector to hold them to industry standards / oversee the work. 90% of this work will need to be redone. It is obvious we are looking at numerous breaches of contract pertaining to the use of "proper material" and "good workmanship." At this point, it would be in their interest to start offering a full reimbursement and bow out like they were never here. See videos for the flooring quality they have had 3 failed attempts at fixing. https://youtube.com/shorts/WheRyY97jjU https://youtube.com/shorts/NkusBr8rW1s Attached pictures are examples of missing insulation and sliced moisture barrier...this failure to address was only discovered in attempted repair #2 to LVP where they lifted up a piece of subfloor in the kitchen only to expose that corrugated cardboard was being used to level the subfloor and that they never sealed the underbelly moisture barrier. That work should have been done nearly 2 months ago and has been paid for.

    They helped us with water damage in our laundry room. Roy and Tony were phenomenal from start to…read morefinish. Excellent work and customer service. I would recommend them to anyone that has damage to their home.

    Turner's Carpets Etc - flooring - Updated May 2026

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