I am not sure how I feel about this particular location in Everette, 5632 Evergreen Way, Everette,…read moreWA 98203. I requested the conventional oil change today. The prices are a reasonable $56.99, I presented a coupon, from the Valvoline Website, that stated, $10.00 off for a conventional oil change! Jesus, the manager informs me that its only $5.00 off for a conventional oil change... (in my best millennial girl voice- wait, what........) the coupon is from the Valvoline Website! If coupons are at the discretion of this particular location, then state if in print so people can clearly see it. Ultimately the coupon was scanned and applied to the invoice with no further discussion, but why would he say that at all regarding the discount price?
Of course, one should expect the up sale, it's part of the business model and it was put into play in this scenario, (you know, the conventional oil isn't that great,) "Yeah, well, it's in the budget. I drive 30 miles a day, it'll do. I was advised that I had some various leaks, but when I asked for further elaborations, I got no reply unless he didn't her me make my inquires. Which brings me to my next point, I couldn't really hear the gentleman, and I clearly indicated that I was straining to hear him speaking to me. No effort was made to correct or adjust so that we could have good communication.
Jesus, brought over the dipstick, which of course had no oil on it, not quite sure what that was about as the oil had been drained. Since I could not hear half of what he was explaining, I just didn't bother, and NO I hear quite fine. :-)
On the positive the service was quick, I was in and out, but I would strongly suggest that for females alone, I'd bring someone with you for a service. Any recommended service, check the website Repair Pal to compare pricing if you consider moving forwards.
I will not be going back to this particular Valvoline Instant Oil Change.