If I could give a rating of zero stars, I would. But it deserves at least one star because of the friendliness of my hair stylist, nail tech, and esthetician.
I was rudely informed by Teresa that we (myself, one other mother, and our children) were disturbing another customer and we needed to leave. And to make matters worse, she stated we should not come back with the kids if we planned on being there for an extended period of time. She never once came over during our three hour long appointment and asked if there was a way for the kids to quiet down (even though I do not believe they were ever that loud). I had my iPad and iPhone, but the kids were content and calm playing with other toys, and I try not to have them use the electronic toys unless I really need them. So if I had received any kind of earlier request, I would have passed out the electronics and let them play. Furthermore, the kids were not running around and screaming, they were talking and playing as quietly as any other customer. In fact, we had received several compliments from other customers on how well the kids were behaving. Just like any mother knows, there are typically a few times when a child may get louder, but it wasn't like they were standing in the middle of the salon screaming at the top of their lungs and I was just sitting by doing nothing. If my children were doing that, I would have paid my bill and left regardless of where I was in the process of my appointment.
I was a loyal customer for 17 years, but that all ended based on the recent experience with management. While I know the place calls itself a day spa, it is in no way extremely quiet, as there are hair dryers going, people talking, pedicure tubs running, phones ringing, etc. So the idea of bringing our children to get their hair cut, as well as my own, had never been a concern.
If a place advertises that it will do kids cuts, then it has to be willing to endure having kids in its building and therefore design it so that the quiet areas remain quiet no matter what. I have been in what they refer to as the quiet area for massages, and it is not quiet.
I sure hope that the one customer gives them enough money to compensate for the loss of my business and that of my entire extended family. I'm guessing that even though management asked us to leave, she was still upset because she didn't get the absolute quiet massage she was hoping for and still left upset. So therefore, management gained nothing other than making sure that we never go back again and that I spread the word to every person I know to not go to Tudor Day Spa. read more
