Before I get into what made my experience less than preferential, let me say: If it were not for the lady who did my makeup and eyebrows, I would rate my experience a complete zero.
Now on to my experience: When I called to make the appointment I was only planning on getting a pedicure, but the lady on the phone stated there was a "buy one get one" promotion going on for mani's and pedi's so I said why not. Throughout the entire phone call my appointment went from solely a pedicure to a manicure, pedicure, hair and makeup. They were all reasonably priced, so I wasn't complaining. When I arrived on the day of my appointment I received my pedicure first. Apparently this location was exceptionally busy so they had no hot water. I'm not sure if anyone has ever experienced a cold pedicure, but it was less than enjoyable and not nearly as effective as it should have been because calluses and such cannot properly soak and dissolve in cold water. But I was working on a brief (I am a law student) so I did not have time to deal with the water, I figured the rest of my services would be better and would make this a more enjoyable experience. I then received my manicure and the lady was very sweet, but she spoke of her dislike for doing nails the entire service. Mind you there are now two ladies in the pedicure chairs beside me (caucasian females which I wish did not matter or need to be stated) and there is a gentleman who works at the salon running up and down the stairs pouring steaming hot water in their tubs, not sure why I did not receive the same treatment, but I digress. Next it was time for hair. I have curly, healthy, virgin hair. Since I cut it, I have not straightened, permed, dyed, or treated other than shampoo and an occasional leave in conditioner to keep my hair healthy for if I decide to donate it again. For these reasons I specifically requested a curly hair specialist. But when I saw the girl could have been my age or younger, I figured this wasn't possible. She brushed my hair with hard bristles DRY. If you have curly hair then you know the excessive amounts of breakage she was causing to my hair by doing this. HONESTLY ITS COMMON SENSE FOR ANYONE WHO HAS TOUCHED HAIR. Or at least I thought. Then I had to get my hair washed and of course here comes the FREEZING COLD WATER again. But I just trying to relax as this point. I just wanted this to be over so I could get out of this place. Then she gives me a "blow out", I am not sure what it is about people WITHOUT curly hair that automatically makes them want to straighten it and make it look like theirs, but you should probably relay the message from phone call reservations regarding their preferences to the stylist prior to putting me at her mercy. I expressed my discontent with the blow out and straightening but for fear of looking like a complete crazy person because this woman CLEARLY did not know how to do curly hair, I caved. After straightening my hair for the first time in years, she says she would like to cut my hair because its uneven. Mind you my hair looked perfectly fine curly! I told her I am not used to getting my hair cut straight and I am worried about how it will look curly considering curly is how I ALWAYS wear my hair. She proceeded to tell me, the woman who has had curly hair all her life and has worn it/cut it curly NONSTOP for over 4 years that they "always cut curly hair when its straight." Not sure how much sense that makes but for those of you without curly hair just ask yourself: why would you EVER straighten someone's hair to cut it when they ALWAYS wear their hair curly? Doesn't make much sense does it? But whatever, I didn't have much time and I had an event that evening so I let her cut it against my preferences because what other option did I really have at this point? My hair was flat and dull, even the lady doing my makeup said she should've put curls or something in my hair (ironic, I know). Now I am getting my makeup done and this lady was the absolute sweetest. She did my eyebrows quickly to make the makeup really pop after application and I finished my services much better than I began them. Upon payment I was over charged and had to discuss the changes for over 10 minutes. I am not sure why someone who reserved ahead of time should have to remind them of their "buy one get one" promotion and other discounts I was told of over the phone. But at least I am leaving at this point and I refrained from discussing my discontent. So now it is about a week later, my manicure is destroyed, my hair looks so awful curly I nearly broke down in tears today, and my feet are more dry and scratchy than they were before the pedicure. Coming from someone who has worked in the service industry, I pray this was just an awful experience for me and its uncommon. Maybe don't go on a Saturday, I'm not sure. But PLEASE if you take anything from this review, DO NOT get your curly hair cut here please. read more