1) Got a phone quote on a new pool liner from Empire...499$ or 599$ for thicker gauge…read more 2) Ordered pool liner-paid 599$ on 5/19. Told it will take 10-12 business days. 3) I received a call 1 week later advised it would cost me 799$ and take an additional 10-12days due to special order due to size (this was discussed during phone quote). During this call we discussed how unhappy we were and was advised they were sorry! Really my old liner was already removed. I'm now backed into a corner with no choice to order from them. 4) It's 6/14! I'm still waiting for my pool liner!!! Very disappointed!! I loved Empire until this. How can a company run this way?! Once I get my liner I will never return and everyone I know will hear about my awful experience! Should have went with the first online quote of 630$. Thought I was getting a deal with Empire at 599$ and always want to support a local business!!! They don't deserve one star, but apparently I can't post this review without giving them something.

I have Empire open and close my pool every year.. They are GREAT,…read moreColby was so nice and did a great job opening the pool this year. Nice people Nice company to do business with.. Cheryl and Ed Canterbury N.H.

I called them after I had a pipe burst in my garage after a cold snap. This happened on a Sunday…read morenight, and after they made sure I got the water shut off, they showed up the next morning to repair the pipe. Anthony was very professional, and he quickly found the source of the leak and changed out the pipe. Then he put in a new shutoff and a drain valve to ensure that this won't happen again. I can't say enough good things about them, and I will definitely be calling them for any plumbing needs in the future! Highly recommend!

I called Jenkins plumbing because they were one of the few companies that jetted pipes. The day…read morereceptionist was amazing, I called on Friday and she managed to squeeze me in on Monday. Two gentlemen showed up at 4pm. They said there was "too much water in the pipes". They removed my toilet and sent a snake down and put in some chemicals. Said they would charge extra to put the toilet back on. Told us if that didn't work to call them back and they'd come with "a bigger snake". Charged me $544. I called back that night as it obviously did not work. Night receptionist had no idea what I was talking about or that I was even a customer. Said she would have the owner call me. He did not. Called the next day and again was told the owner would call me. He did not. Called a different plumber on Wednesday who actually jetted my pipes. He also said the snake actually made it worse by pushing more down. I called the amazing receptionist again who said the owner offered me 10% off. $54 dollars. They did not do what I specifically called them to do -jet my pipes. I think it was going to be a long, messy job and they didn't want to do it, so they threw a snake down and charged me $544. If you need your pipes jetted, call Lamprey septic. They were amazing.

I have never done any renovations and was very nervous hearing all the stories about running months…read morelate and not getting what you thought you were getting! I couldn't have been happier!! Mike and Darlene transformed my dingy little kitchen into a beautiful, warm, showroom-quality kitchen that I am so proud to have family and guests over anytime!! It came out far beyond what I had dreamed of!! Thank you, thank you, thank you!!!

I hired Mike to do tile and plumbing work,first off the tile work is horrendous he has no attention…read moreto detail and it looks like a 10 year old did it. More importantly Mike advertised himself as a licensed plumber and I later found out he was not. The N.H. attorney general brought him in a couple days ago for a disciplinary hearing and proposed a 4k dollar fine which he will surely have to pay. There was so many issues with the work Mike did I brought him to small claims court and won a judgment of $7,300.00 but that doesn't even begin to cover the cost to redo his amateurish and unlicensed work and thats if we even ever get paid .According to court records Mike has been sued 9 times over the last 10 years and he lost all but one law suit.He has been arrested for failure to pay and is constantly being brought back to court by others he owes money to just as we will have to do.While doing our job Mike said he couldnt come in a couple days because he didnt feel well and come to find out he was actually in court those days,its all public record.Mikes son works with him and again through court records we found out his son is a felon for more than one reason but the one that I found most concerning was for multiple drug charges and this is a kid that was going in and out of my bedroom. Mike and Darlene are con artists that need to be shut down. They are extremely rude, filthy unprofessional people. We read the revies and thought he would do a good job based on them but come to find out a lot of the positive reviews they have are from friends and family and the negative ones they get dont stay up long because Darlene being the master manipulator she is somehow gets them removed.Do yourself a favor and Check out Mike Troila and his family through the N.H. court records and save yourself time money and aggravation ,I sure wish I did prior to hiring him he turned my life upside down and now I will have to struggle to try to get my judgment from him for what I assume will be years to come based on the fact I havent seen a dime and apparently he isnt paying all the other people he owes either. I cant stress the fact enough this is all public record ,take the time and know who your hiring before you make a life changing mistake The pictures below are of some of the poor quality work Mike did as well as the inappropriate harassing texts his wife sent to us.

Reliable, good quality, reasonably priced. Used twice over…read morelast few years. Highly recommended!

Had this company come out to wash my house and my deck. Was told the worker was the owner. He was…read moreall over the place. Running around like a mad man. I don't like to assume anything but I honestly think he was on drugs. One minute he's working, the next he's on his phone. I had to ask him to stop taking videos of my house because I swear he was videoing my daughter in her bedroom. He claimed he was making content. He was like 40 years old. Just really creaped me out. The work was OK at best. I would never hire this company again, I'd rather have my house dirty then have a weirdo like that on my property.

Roofing job was completed timely, with great communication from the owner, with pictures and…read moreupdates. Great job and great value.

We have hired Jeffrey Dennis to address several issues at our home. Most recently, we had him…read morerepair and replace a rotten basement window. He arrived on time, brought all the necessary supplies and tools, and the final price matched his upfront estimate. Jeff's work is impeccable and he is extremely tidy and polite. We have been very happy with his work and wI'll gladly hire him again in the near future.

I called Josh at Property Mend, he picked up right away. We hired his crew to handle repairs at our…read moreAirbnb vacation home, which we manage remotely. They understood our tight schedule, only four hours until the next guests arrived, got the job done on time. The issue turned out to be smaller than I thought, their honesty built my trust. I now rely on them as my eyes and ears for the property. They sent plenty of pictures, communicated well, showing empathy for my stress being so far away. Property Mend is now my go-to for repairs and routine maintenance. Thank you, Josh!

We have used Property Mend on several occasions and have been very satisfied with Josh's service…read more He has been attentive, timely and professional. We would gladly recommend him.

We had a leak that was impossible to locate--a nightmare scenario for any pool owner. We called…read moreJeff, and he showed up the very next day. He and his partner Ben found and fixed the issue in just 30 minutes. They were friendly, professional, and incredibly efficient. Using advanced electronic leak detection equipment and a full dive suit, Ben got right to work and resolved the problem quickly. Highly recommended--couldn't have asked for a better experience or result!

Called Jeff to see if he could come detect a leaky pool filter supply line. He was stuck up north…read moreworking on a pool but took the time to diagnose my problem over the phone. Provided valuable information that allowed me to fix the problem myself without having to dig up my lines or do further testing. I offered to pay him for his time but he said that wasn't necessary. Very thankful for his assistance and willingness to help solve my problem.