Completed a very quick turnaround on a prom dress! It was pricey but expected given the timing…read more Will use them again!

Great service, jeans came back perfectly altered and price was what I expected and very reasonable…read more(quoted beforehand). Will use them again!

We have used this cleaners and alterations service for four years and the ladies there are…read morefantastic. They are so kind and helpful and things are always done well and on time. Highly recommend.

I would give this business a half star if possible. I dropped off a bridesmaids dress to be dry…read morecleaned on a Monday and was told it would be ready by Friday. On Friday when I went to pick it up, somehow it had mistakenly been placed with clothes to be altered. So it had been sitting there all week and wasn't cleaned. They then said it would be sent out to be cleaned. When I returned for a second time to pick up the dress after it supposedly was dry cleaned there were still odors present. I won't return back to this establishment.

Irina was extremely attentive and responsive to my needs! I needed a beaded gown altered for my…read moredaughter's wedding day. She took great care with it and went above and beyond to make sure the dress was perfect for me. She is very kind and very considerate of your feelings. Happily referred several others to her and will return for sure!

From the owner: My experience on sewing world is 30 years-it’s mean I can help with very different projects.Each…read morecostumer is unique to work with! You can feel that I’m part of your family-when you come to our alteration studio. Feel free text or call me-I’m on the touch.

Love that I have found this business. The work is done extremely well. The are affordable and do…read morebeautiful work. The clothing was altered to perfection. Thank you!

We have been coming to George's Alterations in Gayton Crossing for 35 years, George and his staff…read morecouldn't be nicer, and they do excellent work! George was a former tailor at Jos. A. Banks for many years, prior to opening his own business. From my experience, no matter what the concern is with your clothing, they can fix it. I feel that, for the quality of their work, their prices are on point. We wouldn't go anywhere else. They only accept cash or personal checks.

Natalie always does quality work & they are willing to explain the process on some more involved…read moreitems I have brought in. There is a congenial atmosphere in there & I actually enjoy getting things altered. Deborah O.

I gave a Pant for alterations. She did a good job, great value for money. Good interaction. I wish…read morethey are near my home

About a year ago, a friend of mine told me about this place after she had her bridesmaid's dress…read morealtered there. Two days before another friend's wedding I had to get my own bridesmaid's dress fixed (because the girl I was replacing wore a different size), and, long story short, Kimberly (the owner) got it to me the next day. I've been a customer ever since. She's very skilled, and her work is fantastic. She's also just about the nicest and hardest working lady you'll ever meet...simply a wonderful, wonderful person. Her prices are fair, and she's willing to get things to you earlier, if need be. I've been to other seamstresses in Richmond before, and really, no one else compares. Kimberly is the best.

Trinh is lovely to interact with. She tows a good line between your request and her…read morerecommendations. My suit and my partner's jumpsuit turned out perfect. Thank you Trinh!

I cannot recommend Trinh's Alterations enough! Over the past two weeks, I've brought in a variety…read moreof items--everything from a jean skirt to delicate pieces like a silk bodysuit, a hat, a silk romper, shorts, and even sweatpants--all needing different kinds of adjustments. Trinh is incredibly efficient in assessing each item and determining exactly what's needed. Her turnaround time is impressively fast, and thanks to her, I now have everything I need for spring! What truly sets Trinh apart is her honesty and expertise. Today, I went back for the third time, bringing in a recently purchased vintage leather jacket that I thought needed tailoring. Instead of just taking on the job, Trinh carefully assessed the fit and showed us that if worn at shoulder height, the jacket was already perfect. She was upfront in saying she wouldn't feel comfortable altering it because it truly didn't need to be tailored. That level of integrity is rare, and we left feeling so grateful for her honesty. I plan to come here year-round for all my families tailoring needs. If you're looking for someone who is skilled, efficient, and trustworthy, Trinh is the best!

Oksana did an absolutely impeccable job tailoring a formal gown to fit me like a glove. The dress…read morewas for a wedding that had been postponed for a year due to the pandemic, and when it was finally time to wear it the dress didn't fit. I was warned that a new dress would be cheaper, but I didn't want to risk it not arriving in time or the sizing still being not quite right. It was well worth the cost to have the dress fit perfectly. Oksana instantly saw the problems and got to work when I arrived at her shop. It took 45 minutes for her to pin everything in place, and I really appreciated her thoroughness and focus. In the end she had to hem it and take it in significantly at the waist and under the arms, which involved multiple layers of different fabrics, removal and reapplication lace appliques and an attached belt, and reshaping the entire top. She priced out each individual alteration so I knew exactly how much it would cost for each step. The turnaround time was very fast for how much work she had to do and how busy her shop is, and when I came back to try it on it was perfect. I received many compliments and plan on wearing it to future formal events.

I needed two formal outfits altered for an Alaskan cruise and she was hesitant to promise delivery…read morein four days but she worked me in. I will be honest it was expensive but it was quality work and they fit me like a glove and not to be vain but they look great on me.

I called the Puritan Cleaner Patterson location at 7:30 am yesterday, 10/28/22, and asked the…read moreemployee, Sandy, if I brought my daughter's homecoming dress in to be streamed ONLY, if it would be ready to be picked up the the same day. Sandy asked me what kind of dress-details, sequins, beading, etc., I explained to her that it is a simple short strapless dress-NO SEQUINS, BEADING, EMBROIDERY, etc. I only needed the dress steamed to get the wrinkles out and the pleating in the skirt neat. She told me if I dropped the dress off to the Patterson location it was guaranteed to be back the SAME DAY THAT I DROPPED IT OFF, BY 5 pm. The dress was dropped off prior to 9 am, and the employee working the counter asked for my name and phone number--she told me I would receive a text message when the dress was ready--I did not receive any receipt showing that I dropped the dress off etc. At 5:15 pm I had not received a text message, notifying me the dress was ready for pick up or a phone call that there was a hiccup and the dress never made it back to the Patterson location so that it could be picked up. With the lack of communication from Puritan Cleaners, I called the Patterson location, where the dress was dropped off, ONLY FOR THE EMPLOYEE ON THE OTHER END OF THE PHONE TO TELL ME THAT THE DRESS, "DID NOT MAKE IT BACK TO THE PATTERSON LOCATION FROM THEIR CENTRAL CLEANING/PROCESSING LOCATION." My daughter's homecoming dance is today 10/29/22--WE DO NOT HAVE A BACK UP DRESS, NOR SHOULD WE BE REQUIRED TO HAVE ONE BECAUSE PURITAN CLEANERS CANNOT FOLLOW THROUGH WITH THEIR GUARANTEE OF HAVING THE DRESS READY BY 5 pm, THE SAME DAY!! No one explained to me that they did their work off site--had they told me that, I would have used the dry cleaners in Carytown that does everything onsite, or gone and bought the best steamer I could and steamed the dress myself! I called back again 20 minutes later and spoke with the same employee who then apologized, and told me they wouldn't charge me the fee to steam the dress-REALLY, THAT ISN'T GOING TO GET THE DRESS TO ME ON TIME! The employee told me, "we had a lot of items that went out today and did NOT come back with the delivery from the central processing center, for the 5 pm pickup. I told this employee that Puritan Cleaners internal problems should NEVER BLEED INTO THEIR CUSTOMER SERVICE, AND THAT EMPLOYEES SHOULD NEVER SHARE THEIR INTERNAL PROBLEMS WITH THEIR EXTERNAL CUSTOMERS PAYING THEIR SALARIES!!! She did tell me that she put a note in the computer for the morning employee to follow up on getting the dress back to the Patterson location TODAY-THE DAY OF THE HOCO DANCE!!! I asked her what time they opened today, Saturday, she told me 8 am, I told her I would be there at 8 am to speak with someone face to face and this would be resolved. The employee told me that IF the dress came back to the Patterson location, it would not arrive until the 10 am delivery. I assured her, regardless of that, I would be there at 8 am to speak to someone who was willing to work with me so that I could get my daughter's dress in time to wear to HOCO. It is 7:10 am now, the morning of HOCO--I will be at the Patterson location of Puritan Cleaners at 8 am and see what resolution we can come to in order to get my daughter's dress back to me by 10 am--OTHERWISE SHE WILL NOT BE GOING TO HOCO! Puritan Cleaners is a huge corporate dry cleaner and they have lost sight of the people that helped them grow their business--THE PAYING CUSTOMER. I will NEVER USE THEM AGAIN FOR ANYTHING--NEVER! I WILL SHARE THIS STORY WITH EVERYONE I SPEAK TO, AND STRONGLY RECOMMEND THEY NEVER USE ANY PURITAN CLEANER LOCATION FOR ANYTHING. Moving forward, I will ALWAYS drive the extra 15 miles to Bill's Cleaners and Laundry, in Carytown--I have used them for decades and NEVER HAD A SINGLE ISSUE WITH ANYTHING, AND THEY DO ALL THEIR WORK ON SITE! Bottom line, if you want your daughter to have her homecoming dress on time, DO NOT TAKE IT TO ANY PURITAN CLEANERS LOCATION!!! Just a note for the suits at Puritan Cleaners, you need to invest in your employees and teach them how to do a root cause analysis and how to trouble shoot and how to speak with customers when a problem arises. Taking responsibility and accountability is imperative to the success of any business, especially customer facing businesses. No customer should ever have to be burdened with a company's internal problems--if the customer was aware of their problems prior to choosing to business with the company, NO ONE WOULD CHOOSE TO DO BUSINESS WITH THE COMPANY. Puritan Cleaners--YOU HAVE FAILED ME AND MY DAUGHTER AND IT IS WHOLLY UNACCEPTABLE! Save your excuses and train your employees, and UNDER PROMISE AND OVER DELIVER, RATHER THAN OVER PROMISING AND UNDER DELIVERING.

We have loved the home pick up service! Pick up and drop off are on Monday and Thursday and our…read moreclothes come back pristine. David is the best. Very friendly and courteous of us rushing out the driveway in the mornings. Super convenient!