I scheduled a deep clean with this company, but what was provided felt more like a standard cleaning. The cleaning ladies were very kind and did a decent job overall, but there were still spots on the floor, areas with clumps of pet hair, and it didn't meet the level of detail I expected for a deep clean. Additionally, the hand on a statue near my husband's bed was broken during cleaning. Accidents happen, and I would have understood if they had told me, but there was no communication. None of the cleaners spoke English, so we had to use Google Translate, which made it difficult to address issues in the moment. I've also tried calling, texting, and emailing the company to cancel our monthly cleanings, but have received no response--even after they withdrew the payment from my account. Unfortunately, because of the lack of communication, the damage, and the service not matching what was promised, I will not be using this company again. read more

They charged 300$ for 1 girl for 3 hours I will never use them again! I ended up helping clean my own house after paying 300$. It was for deep cleaning but she spent to much time light dusting and making beds instead of cleaning the kitchen and baseboards. I mopped the floors myself because they charge .ore after 3 hours. read more

whoever they sent to "clean" did do a very thorough job. I do understand the room and full bath is for an 85 year old with Alzheimer's, but it wasn't a good job. These cleaning people. altogether, are charging extreme amounts of $$ for services, not just this business, but ALL of them. Over $100.00 an hour? It's all absurd. I will task it all myself moving forward. Even yard people just to mow want $100 now, just for a small yard. My retirement will be in a wholly contained condo with a view. I finally decided. I just read Connie P.'s review, and my experience was the same. read more

I hired Trustworthy Cleaning to do a move out cleaning. They did a superb job. The ladies that showed up were courteous and respectful. They showed up 15 min before the time they were supposed to, very punctual. Stated it would be about 3 hours, and that's exactly how it went. We kept our home pretty clean but since we were selling it, in this case we had to have professionals come and clean it, and professional they were. If we were staying in the area we would use them again. I do believe their prices to be very reasonable compared to other vendors in the area. They are awesome! read more

As the other reviews state this is a scam . They take 100 deposit to scam you . I gave them deposit to book appointment for move out clean . They state will be there early morning and if you don't confirm 50.00z they did not show . I called and I got the run around for three hours . I even drove to the gas station they claimed were at and took video of them not there . I told them I will dispute charge and cancel and then they showed up and I told them in reviews they are asking more money when I'm home and if was planning on doing this to leave . They swore they would not . We were pcs - ing , military family . We were in driveway and a hour past bc was waiting on carpet cleaners . The company called as everyone said and said they tried to run my card for full quote before job done and is their policy . I went in house to check progress bc felt was trying to take money and bail out . Not do job . Sure enough , nothing was cleaned but one bathroom vanity in the hour . I told him based on all that happened and reviews that I wasn't giving money upfront and had no problem paying after . He said they are leaving house without doing job . I called another company and they came out right away and did amazing . I have video of all correspondence with this company . They don't speak English so have to call third party to communicate. Please do not use them bc when they get in , they find things to call and charge you for . They are a scam company and I turned it in and working on black listing it bc nobody serving and having to move should deal with this. read more

UPDATE - changed my review from 2 stars to 1 star. Their team called me and promised a reclean service as I was unsatisfied with the first service. It's been two weeks i didnt get a call back from them to schedule one. Today I called them but they said they don't have any notes on their end to give me a reclean service. So disappointed with the service. There were two cleaning ladies and the appointment was for 3 hours. Later got extended to 4 hrs because they said it can't be done in 3 hrs. One of the two ladies was in my kitchen for 3 hrs. Yes 3 hrs and still after it was done I had to point her common spots that weren't clean. The other cleaning lady did 3 bathrooms for 3 hrs and still i found the bathtub unlean. I wish I had an option to pay after the service. Wouldn't have paid a penny unless recleaned. 2 starts is for being punctual and good communication but quality of work big failure. read more

I hired this company for a move out cleaning a few years ago and they did a phenomenal job. They are cleaning my house today and they are nothing short of amazing. My in-laws are visiting next week and my FIL just completed chemotherapy. I needed the house clean and sanitized. These two ladies have met and exceeded all my expectations. Can't wait for them to come back routinely. We work long hours and I'm out of town most weeks Monday through Friday. How nice to not have to worry about using my only time at home to clean! If you're looking to hire a great team, I can't recommend them enough. Grateful. read more

I called trustworthy maids for a quote was asked information including how many bedrooms and baths. And they square footage., when the two women showed up 15 minutes late - walked through the house and said it would be 400 at least and not the 249.00 quoted. I sent them on their way with 10$ gas money which the office or owner or whoever ont he phone, asked me to. As far as their work- we never got that far. Donna read more

I hired Trustworthy Cleaners to do a complete move out clean. Very communicative however was told by my landlord the oven, toilet, bathtub and floors had not been cleaned. He had to hire a cleaning team to clean the house a second time which meant I ended up paying for the house to be cleaned twice due to the unsatisfactory job preformed by trust worthy cleaning company. read more

I have been using this service for about eight months. I am so happy every time they come. The ladies are so nice and thorough and fast. They are accommodating of my schedule and the office always follows up to see how the cleaning went. First class service all the way! I don't know if I can ever live without Trustworthy Cleaning service again! read more

100% you should call this company to come clean your house. They did an excellent job today. Not a speck of dust left at my place. Price is reasonable for the square footage. I would book them again! read more

Recently used them for a move out cleaning and carpet cleaning. The cleaning ladies did a great job. It is spotless. They were very careful and detail oriented. read more

Today was our first experience with Trustworthy Cleaning Company. We would highly recommend using this company for anyone who wants their home cleaned and restored back to new. Crew #8 came to our home, these two ladies were absolutely wonderful! They did such a great job and were both so polite and pleasant. When they were done, our place was literally sparkling. We couldn't believe it. They cleaned everything, even my husband coffee cup as he came in and set it in the sink as they were finishing up. They even saw we had unfolded towels out of the dryer in the laundry room and just simply folded them, such a nice gesture. They didn't miss any details big or small. They made us feel like we were hotel guests in our own home. That is something very special. These ladies were awesome and very efficient with their time. They even did a special little thing with the toilet paper in our master bathroom (see attached pic) that made us both smile. Thanks so much Leticia and Laura!! read more

Trustworthy Cleaning - Home Cleaning Near Me - Cedar Park, Texas

I hired Trustworthy Cleaning Company for a recent move out cleaning and I thought they were so amazing and well worth the price. They got to my place and I mistakenly turned off the water too soon so we had to borrow water from a neighbor and they were more than understanding and willing to work with the situation. I was in and out of the house quite a bit and busy moving stuff to my new house and they were kind enough to work around me in the empty rooms. They stayed for hours and the house looked brand new after they were done. Thanks for alleviating the burden of cleaning during one of the most stressful things you can do in a lifetime: move a family. read more

I am done using this cleaning company. I have used hem about 6 times now and the cleaning has been really good. But not the last two times. They send over a different person every time and I have to be here and take off of work when it's not the same person. Also they RUINED my gout after I specifically mentioned to be careful each time and the last time They said they couldn't find a grout cleaner so they gave me a HORRIBLE clean for free. They didn't even vacuum the stairs! After that I totally found a grout cleaner that I had to pay for. They also kept charging the wrong credit card each time I told them to remove the old one and charge the new one. Too much hassle and ruined my floors. Not the way a company should be run. read more

We needed a deep clean before taking photos to put our house on the market. Valery was a able to schedule me for the day and time I wanted with about a weeks notice. When I needed to move up my appointment by a day, without only several days notice, Valery responded quickly over the weekend and was able to accommodate. I couldn't be more satisfied with their work. I honestly didn't know my house could be this clean, and was shocked at my bathroom shower and tub when I saw they had removed the mildew and grime that I've been trying to scrub off for years to no avail. I would absolutely recommend and use them again! read more

Easy scheduling online. Check. Friendly professional employees. Check. Prompt and efficient. Check. I Scheduled for a team of 2 to do a move out clean. 1800 sq ft House was mostly vacant. They did a pretty good job - if I was paying closer attention at the end I just would have pointed out kitchen items (backsplash, trim and baseboards, wood cabinets all looked like they were missing a thorough scrub/wipe down). I am confident they would have corrected the issues if I had had time to inspect their work. But, 4 stars due to positive experience with the ease of scheduling, professionalism, efficiency and decent prices. They also gave a referral for a carpet cleaning company that was great as well (gera's) read more

I used Trustworthy Cleaning for the first time yesterday and I am blown away by the level of service I recieved. The attention to detail was second to none! Every single surface in my house was touched. I had a great experience booking the appointment as well. The representative was very attentive and answered all of my questions thoroughly. If you haven tried them yet...book today! read more

Trustworthy Cleaning Co. has been great for our busy family. We've been using them regularly since Jan 2019 for home cleanings. The customer service staff is very communicative, we enjoy the text/email reminders, and the cleaning crew is very thorough and attentive to our instructions for cleaning. Thank you! read more

I highly recommend Trustworthy Cleaners for recurring home cleanings. My wife and I have been hiring Trustworthy Cleaning for the last 2 years.They often send a person to come see how the cleaners did and ask if we had any issues. The crews are always super friendly and listen to our few, but important directions about our pets safety and expensive glass shower doors. read more

Trustworthy once again gained five stars for cleaning my new home. Not a detail was missed; and the small thoughtful touches, such as folding the points of the toilet paper rolls and Kleenex tissues was just awesome. They went on to arrange the towels in a decorative way on the towel bars, which was was much appreciated, especially since we were preparing for guests in our home. Laundry I had dumped in a chair was all folded; and the bed made beautifully. Dusting was top-notch, including the inside windows. I was very happy I called Trustworthy again; and we will be booking them regularly going forward. Only miss was charging the wrong credit card -- should have billed to hubby's credit card instead of mine from previous service. Not a big deal, but will want to correct that. After all, retired hubby's option after seeing my cleaning list was to either do it himself or hire it out. Since I know he'll be hiring it out -- I want it to bill to him! This service is very, very good and meets my needs completely. A~ read more

I have used many companies through the years but never had an experience like this. I wish I could leave zero stars. Do not use them. I am convinced that any home cleaning company that makes you sign a contract is a scam and just can not keep their customers based on performance and reliability. NOT communicative, NOT reliable, NOT trustworthy. Terrible company. Save yourself the pain and use someone else. read more

I've used Trustworthy several times for "Make-Ready" cleans for property sale. The first time they came was a great experience. They actually did pretty good as one would expect for $400 clean job. They recently came and did another Make-Ready and we had to call them back to clean basic things they missed. Even with the second pass we really weren't impressed. For that kind of pricetag we will be going with someone else next time. read more

This company is a complete scam. Price quoted $250 received a call and they are going to charge me an additional $130 on top of it because we needed the "deep clean" package. Promised they wouldn't charge the card until it was done. That was a lie. I check out the house and there's food and cups from where they had eaten in the house. Why? They were at my place for 2 hours and all they manage to do was knock off the dust from my fan to the floor and leave water all over the bathroom. Got another call to tell me they needed to leave because of the condition of the place. Apparently I have bed bugs but there's no sign of any sort of pests in house. They told me they would complete the job the next day. I show up to see what they were talking about about and the counter tops weren't wiped down. All my cabinets were open and nothing was cleaned? Said they needed to leave and left a mess when they left. Joseph has no idea what he's talking about as a "supervisor" and I was suppose to be passed off to another supervisor to speak with someone who can actually answer my questions. Just for the second supervisor to tell me they'd send someone else to clean it after an inspection. No one can keep their stories straight. I'm suppose to receive a refund but we'll see. It's a shady company so please take this review seriously. They promise same day business and can't even finish a job. I am extremely upset with how everything was handled. "Trustworthy" cleaning is a joke. I'll continue to let everyone know not to use their services. read more

I highly recommend them, easy to book and pay. They always leave my home clean and organized. They are also quick and efficient. I have been using them for 2 years and I am very happy with their service. read more

I went all the way through scheduling the appointment for my boss and then she messaged and said she didn't service the area.

The ladies that did the cleaning were fine, however dealing with this company leaves a lot to be desired. The lady that I first contacted appeared to not understand what I needed, and was somewhat sharp with me. I should have retreated, however I really needed to get the house cleaned on a regular basis is I hung in there. On the first visit, apparently one cleaning lady called the office and told them that they wanted more time. There was a call from their office and the man told me there would be an additional $37.50 charge. I informed him that I would absolutely not approve any additional charge. However my credit card was charged an additional $37.50. I called them and the lady there said I had approved the additional charge, thus indicating I was lying. BAD KARMA around this place - so BEWARE of doing business with this company. read more

Soo... They came out to clean, broke our stovetop, filled our house with gas and now we can't even get them on the phone to discuss repairing what they broke. That's after I stopped one of their employees from plugging in a blowdryer and pointing it at the gas-filled stovetop they broke. Just wanted a clean house, not one blown up or set on fire... Oh and a call about how you plain to repair my stovetop would have been great as well... UNTRUSTWORTHY. read more

Excellent cleaning and service. I was notified when they were arriving and they even emptied the trash! House was clean and it smelled fresh. read more

Pricing is ridiculous. I am giving it two stars because the ladies who cleaned my house did a great job but if they quote you $280 with a $20 discount for being a new customer but charge you $346 and forget the discount, well this is a problem for me. I called twice to confirm the price at $280 on a recorded line lol and then as the ladies are almost done they send me a text asking to confirm the $346. So I call and they say due to the condition of the house. Go figure. You can't qualify what that means. So you decide they cleaned two bathrooms on a very small house, one bedroom, kitchen area and living area mostly tile. This is maybe 1100 square feet and charged me $346. They said due to the condition of the house. Well yes it is dirty! Why do you think I am having it cleaned! But geez you would think there was dog poop and cat urine everywhere by the way they said, "the condition of the house". I won't use them again. I wish I could use the ladies who cleaned my house because Blanca did a great job. She was courteous and very professional. read more

Great service every time. Reliable, and always able to work with my schedule. We have been using this company for several years and I recommend them to all of my neighbors. read more

Nope. No shows. Was looking so forward to having this company deep clean my house. Confirmed two days ago and again THIS morning. When they weren't here when they said they would be I called. They said computer somehow changed my appointment to the middle of the week. They offered to come in a couple days but that doesn't work for me right now. I had house all prepped to make it easier for them to not have to work around stuff. Going to try someone else now. read more

Always consistently great deep cleans. I get them done twice a year and I'm always happy. Easy to schedule online. The text confirmations are convenient. Team 4 is my favorite! They are my go to girls. read more

I first want to express that I know people make mistakes, however I had the deep cleaning package 227$ from trustworthy cleaning. 1st we received a text for confirmation of arrival from 12-1230 , they showed up at 11am, we had to rush and get kiddo ready and get out of the house. Things that weren't cleaned - baseboards, floors weren't mopped, counters not fully cleaned, rug not vacuumed- I sent pictures to them as requested . When I called company almost 2 weeks ago, I'm getting the run around about owner / manager is out of town, call back , owner is out of office, called back today , owner is out of town again. I asked for the owner/ managers name , they wouldn't tell me. I have already disputed the charges with my bank. But I wanted to express how unprofessional this company has treated us and probably many other customers. All I wanted was a refund , now has turned in to this. Do not use this company. Zero customer support . Update : called company again 12/27 , asked to speak to owner, said they would call me back . It's been over 2 weeks , no call back. I have disputed the charges with bank. read more

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Trustworthy Cleaning did an awesome job cleaning my condo before it was listed for sale. My daughter saw it first and called to tell me that it looked very good! I was so pleased. Then I saw it a few days later and I agree! I really appreciate their professionalism and courtesy. They were always so responsive and I would recommend them to anyone who need their home cleaned. I just wish I lived in Austin again so I could use them on a regular basis! Thank you, Trustworthy! read more

I used them in a pinch for apartment move out cleaning. Their website said $70 an hour for cleaning and I was charged more. They did tell me that they probably wouldn't be done in two hours but I was very budget conscious of this. I was hoping they would clean our floors primarily and the bathrooms. When I went to check it out, it looks like the bathrooms are primarily what they focused on and the floors were barely touched. I hired another company the next day to finish the job. I'm not happy about how much I spent on this or the outcome and primarily feel like it was my fault for not giving in to their demands for more time and money. They had online booking and that's the only reason I chose them. Whoever works their phones needs to work on having a friendlier voice. read more

I hired them to do my move-out cleaning. They were responsive before the appointment and immediately went silence on me when issues arose. I requested for two maids. The job lasted 4hrs. The first 3hrs, I was letting them doing their job based on the assumption that they are cleaning professionals after all. Three hours have passed, there was so much left to clean! I couldn't believe it! In the last hour, I had to point out to them where needs cleaning and they spoke very limited English so I had to put my hands on every spot to show "look, this is still dirty!" One of the maids spent most of her time talking on the phone, doing nothing. In the last hour, I pretty much asked the other maid to redo whatever area the first maid was supposed to clean in the first 3 hours. I paid $75 an hour really just for one maid or 1.5 maid if you ask me. I communicated this to the company immediately after the service and they didn't respond at all. Honestly, I would have understood this could be an isolated incident if their management responded and gave me a proper explanation. But they didn't. I will never recommend their service to anyone. read more

Trustworthy cleaning...huh. DO NOT use this company. They ruined my floors and when we asked if they could help with the repairs, they said no. They said they didn't wet our laminate floors. The House was empty. We brought in a professional flooring company the next day and they used a moisture meter and the floors were soaked. They were the only ones in the house and they still said they were not responsible for the damages. Not to mention the windows were foggy from their cleaners and the counters were very dusty. Trustworthy cleaning. DON'T USE THEM. read more

They lied and over charged me then what they quoted me i almost ended up getting charged $300 for a 1 bed 700 sqft apartment plus on top of it they charged me another 130 for carpet cleaning when i was told it will be $35/ room and horrible customer service they didn't even pickup my phone after they charged my card.. totally not recommended. read more

The ladies were fabulous that came. Very professional. They did a great job onmy house!