I was genuinely so excited to try this restaurant. I've been to Rochester Brunch House multiple…read moretimes and have always loved it, so while we were in Ann Arbor for a concert, we thought brunch here before heading home would be the perfect way to end our weekend. Unfortunately, I couldn't have been more disappointed.
First, the restaurant was unbelievably hot and muggy, which made the entire experience uncomfortable. Our host told us our table was ready, but when we got there, she still had to wipe food and crumbs off from the previous guests, leaving us to sit at a wet table.
My husband ordered the brunch burger, I ordered a skillet, and we ordered cinnamon roll pancakes to share. His burger was extremely overcooked. I specifically ordered my skillet with hash browns, but it came with home fries. Normally, I wouldn't make a big deal about a simple mistake, but when I mentioned it, our server responded with, "This is how they made it," as if it was now just my problem. We would have happily waited for it to be remade correctly.
The skillet itself was also disappointing. The onions were extremely undercooked and crunchy, there was so much cheese that every bite had strings of cheese stretching across the table, and the eggs I ordered over-medium were over-easy at best.
Then there were the cinnamon roll pancakes... which never came. When our server brought the check, she actually asked, "No one brought the pancakes?" Who else was supposed to bring them? She was our server.
We also asked for napkins FOUR separate times, and somehow she repeatedly brought us ketchup instead. We never asked for ketchup. We asked for napkins. At that point, it honestly felt like our server was completely checked out.
To "make up" for the experience, she brought us a piece of cheesecake that we didn't ask for and don't even eat. After everything that had gone wrong, it felt more insulting than helpful.
Between the uncomfortable atmosphere, poorly prepared food, incorrect order, missing food, and terrible service, this was one of the most disappointing brunch experiences we've had. We came in excited and left wishing we had gone anywhere else.
Unfortunately, I would NOT recommend dining he