If you need someone personal, professional, and empathetic in your time of need, call this firm. Marcel (the owner) truly went the extra mile for me and my wife.
We noticed a leak in our attic, coming from our tankless water heater at 2015. Had sprung a leak, and water was pooling between the drywall and the paint on our ceiling. We contacted our Home warranty (a story for another day). But after 12 hours of arguing with them we were given the right to find our own plumber, with them reimbursing us. After a night without sleep, my wife got in touch with Marcel at 0700 on Sunday, and he was out in about 1.5 hours, diagnosed the issue, and jimmied it to get us through the weekend until he could get the appropriate parts.
He came on Tuesday and spent 4.5 hours in our attic, at about 100-110 degrees, and got it to where we could safely have water flowing through the house. He returned early Wednesday morning and finished the job 2 hours later.
Not only did he fix the leak, he installed a new drip pan that was designed for our system, and not some drip pan that was found at any hardware store. His work is clean, and his cleanliness is impeccable. He did not charge us for coming back on Wednesday. He was professional enough to realize that working in the environment he was exposed to on Tuesday was unsafe, and returned the next day without any charge.
If you need a plumber who respects the customer, empathizes with the plumbing upset you have, and is professional in the work that they do. Then True Blue is for you. I know catchy. Designed it as such. Thank Marcel for being my forever plumber. read more