Beware!!! After getting facials for a year, Jackie recommended a fibroblast treatment to my cheeks... well it scarred me and ruined my face. She offered 3 peels and that did not help. Careful who you let touch your face read more

Purchased a Groupon for One HydraFacial with Microdermabrasion and Scalp Treatment. In order to redeem the Groupon you need to call and make an appointment. Throughout the past week or so I've called multiple times, left multiple messages - no callback or response from the office. As a result, my money and time is wasted by purchasing with True Beauty Wellness Spa. Management - If customers have already given your buisness their money, the least you can do is call them back so that they can redeem the service they paid for. Taking money then neglecting to schedule appointments with customers is a questionable business practice that reflects untrustworthy ethics, even if it's not intentional. read more

Had a full price facial and the lady was knowledgeable and nice. However the facial only lasted 30 mins, which shocked me for that price point. The therapist spoke the entire time with no spa music and before I knew it, it was over. Not worth the money. read more

I booked a Swedish massage with Cecilia. This is by far the best massage I've gotten. From the moment I got here, she was so calm and sweet. She is great at explaining the process and what I needed to do. The room is decorated beautifully, it smelled wonderful, and everything was so clean. I loved how she played relaxing music to set the mood. While she massaged, she incorporated some stretches that felt great! She got into my shoulder blades, my sides, and targeted spots that I didn't know needed a massage. I would 100% recommend Cecilia to anyone who needs a relaxing day. read more

True Beauty Wellness Spa - This is the entrance to the location. - Skin Care Near Me - Long Beach, California

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I wanted to take a moment and thank true Beauty Wellness for the incredible massage. The therapist are professionals, Prices are good, the rooms are nice and Clean, and the massage was the Best! No need to look anywhere else to go! Trust me. You guys rock, Dean read more

It took awhile but I finally found my "facial lady"! I originally booked with Ursula Ann for a groupon hydrafacial and microdermabrasion (honestly she gives great deals without the groupon but it was my first time and I was going on a whim). Since then I've come back for two more facials (dedicated to my acne/hormonal skin) AND got a great bundle price on a skincare line dedicated to sensitive and acne prone skin! The skincare sample alone hooked me, which after my first facial I got to test a scrub, moisturizer and cleanser. She really listens to your concerns then tailors the facial to you. I knew I was in good hands the moment I saw her skin! Side note: park in the back for .50cent/hr metered parking instead of the busy street. Afterwards, expect atleast one full hour of relaxation, around the corner and up the stair way. The main entrance is off of 2nd street. read more

This place is a gem!!! From the moment I stepped foot in this place I could tell it was going to be a magical experience! The ambiance definitely reflects the owner's personality, lovely, bubbly and unique! My facial was so enjoyable! read more

I have gone several times to see Ursula Ann and she has made my skin look the best it's has in years. She is professtional and talks you through the process so you never question what is happening or why she recommended a particular peel for your skin. I saw noticeable improvement after my first facial and I was hooked! If you are looking for someone to help improve your skin, go see her! read more

I was so excited to get a hydra facial after a long time and booked an appointment with Ursula just before the long memorial weekend. I wanted to have a dewy skin complexion for the weekend. I was in for a surprise , because it would be a total nightmare for the next days to come. It's been a week and still Recovering . My skin was sooo hot and red for The Weeknd . Whatever I got put on, burned my skin and made it soo dry!!!!! I couldn't leave my home and canceled all my plans . I had to stay away from the sun and outdoor activities, which was so sad. I never got refunded either . I hope no one goes through this experience. It could have been avoided, specially since i mentioned I had sensitive skin before starting the treatment . I had done hydra facials and microdermabrasion and that never happened before. read more

I haven't had a facial since FOREVER! As a result, I went looking on Groupon for a great deal for one in the Long Beach area. As a result , that is how I found out about True Beauty Wellness Spa. Other than that, I've never heard about a "hydrafacial," so I thought "Why not?" First off, requesting an appointment through Yelp was easy! I work until 12:48; therefore, they were able to take me at 4pm. It was actually kind of easy to find the place; however, being my first time here, you really have to look closely because outside reminds me of an apartment building! Ursula was AWESOME! She took care of me 100%! I told her I had cancer and I was having breakout issues because I do chemo. I also told her I never had a hydrafacial before and she explained it all to me while working on me, which I felt soooooo relaxed! She took care of me like I was a family member of hers! I've been to many places that supposedly do facials; however, this place (and Ursula) made it feel like you are the only person there and you are the #1 person who should be taken care of at the moment! I enjoyed my time there so much, I already booked my second visit!! I love that it's soooo close to my work! I can come straight to second street after work, get a bite to eat, & then go straight here! Perfect place to run this business! I would soooo recommend this place to everyone I kno and everyone who reads these reviews!! read more

This review is for Ursula. I was subscribed to True Beauty Wellness Spa's email list for their wonderful monthly specials. Last month, I booked an enzyme peel special with Ursula. Ursula was very welcoming and I felt very comfortable right off the bat. She asks great questions to ensure that the treatment received is aligned with your ultimately beauty goals. I've recently experienced weekly break-outs due to the stresses of a new job. The break-outs have left me with dark spots that make me really insecure when I don't wear concealer/bb cream. Ursula has been very involved and educated me on different ways to tackle my issues. She is also available via texts. I appreciate that she texts me post treatment to ensure that I've reacted okay. I can always text her with pictures and questions too, which I really appreciate! I've seen her twice now and am planning to see her again in two weeks. I am already seeing progress! I am always happy and excited to see Ursula. She is a pleasure. Thank you, Ursula! - Aubrey read more

Almost a year later ---left with several areas of permanent scarring on my forehead. Requests for help with resurfacing or peel service to remedy have went unanswered.... RUN!!! read more

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I had an AMAZING facial with Jacqueline!! I would highly recommend this spa and will be returning. I will be looking at other services available. read more

I went for a chemical peel with microdermabrasion today and i was very impressed.. jackie was really nice i felt like i was talking to an old friend. she was very professional and did an amazing job.. she explained everything and gave me good advice, she also recommended treatments based off of the issues i told her about my skin without trying to sell me the most expensive one (though it was an option). I wasn't sure about the chemical peel at first coz i've never done it before so she suggested -or i suggested n she agreed- trying a small area n see how i feel or switch to a different treatment if i wasn't comfortable.. she went very easy on me and I felt good n relaxed so i went on with it. Honestly this was one of the best customer service experience i've ever had and i left a very happy customer. Definitely going back! P.S: i got a good deal off of Groupon, but if you need to get multiple sessions shes happy to give u a good discount.. which is what ill do! read more

I have been coming to Jackie at True Beauty for many years (since her first place on 7th St) and love her! She is extremely knowledgeable, kind, funny and sweet, and most importantly my skin has really improved under her care. I trust her judgment...she is very thorough, caring and honest. The PCA series of peels she recommended prior to my wedding day gave me fantastic results. I received so many compliments, even weeks later. I am saddened by some of these reviews which reflect misunderstandings rather than quality of care. Jackie has always been respectful of my time and visiting True Beauty is tranquil, warm, positive and welcoming...a perflect reflection of Jackie. She is truly the best at what she does. read more

I have never had a hydrofacial before, but let me tell you, Jacki opened my eyes to a whole new world! My skin is very sensitive and doesn't always react well to new products, but my skin is radiating and didn't have any reaction. Jacki is also wonderful herself, and the spa has a very relaxing environment. I can't wait to try other services! read more

Jacqueline is my light and my savior. I have come to rely upon her and her expertise to keep me feeling years younger than my true age. She is gentle, professional, kind, attentive and just lovely as hell. Hydrafacials and microderm are my favorite. She's the only person I want handling my extractions. I have been a licensed esthetician for a decade. She has been the best esthetician experience I've had period. GO NOW. AND OFTEN. BE BEAUTY. BE WELL. read more

Next time you should have just canceled with me that would have been more of a professional thing to do and I would have respected that. No one wants to pay for half-ass service. You could have took the other client first and gave me the option to wait but you didn't. Poor customer service period. This is a 1star. read more

I had an amazing HydraFacial facial with Jackie last week, and I'm still seeing glowing results! I have been on a cleanse for a few weeks, so my skin had some congestion and was a bit dry. Her level of care and expertise when it comes to detoxing skin is quite advanced, she treated my skin and gave me a few helpful after-treatment-care tips. It's not everyday that I receive compliments on my complexion, but I have had a few people tell me I'm glowing over the past few days! Thanks, Jackie! read more

Jacqueline was extremely comforting and helpful with my first facial. She took a look at my skin and made the best recommendations to help see the improvements I am looking for. Definitely will be back read more

A complete disappointment! I bought a groupon and booked a week out. I paid for parking and child care and when I arrived the door was locked. I assumed busy with another client so I texted I was outside. After no response I called phone numbers from emails and website only gettinvoicemail. I waited an additional 30mins and called again, Ursula said she sent a message to cancel since morning. I have no record of such attempt. Bottom line she was a no show! I looked on yelp when I waited and turns out others have had the same experience. Wish I had read that and avoided the whole situation. read more

If I could give them 0 star I would. This was such an extremely disappointing experience. I purchased a groupon for a facial, called and made an appointment for a Tuesday at 530 since they didn't have availability on weekends. When I showed up the door was locked and no one answered the phone. I waited for about 45 min with still no answer. A person in the same building polity informed me this wasnt the first time this had happened to people. I left a voicemail that day and have tried calling back and leaving other messages with no returned call. It has been over a week and still nothing. This is extremely poor customer service and all around bad business! Not only have they wasted my time and money but they dont have the decency to even call you back. If management or the owner is reading this I sincerely hope you rethink how your business is run because at this point you are just running a scam! read more

I booked an appointment with her for 6pm on a Thursday. At 5pm on Thursday I Googled her shop for directions and it said she closed at 5 pm so I called her. She did not answer or return my call. At about 11pm she text me saying that her massuese had waited for me. I told her I called to confirm and her response was " who calls 30 minutes before an appointment to confirm" and she proceeded to text rude comments claiming it was my fault and I just couldn't own up to it and threatening to red flag me on Groupon. she has very similar reviews from other people stay away from this spa read more

Booked an appointment today online and received a confirmation. I showed up this evening and no one was at the location. I texted the esthetician and she responded indicating she was recently let go and the owner should have notified me. I have since texted the owner and have not received a response. I now understand why they don't answer their phone or return messages on voicemail. They should close their doors as they don't belong in business. Terrible experience, stay away! read more

I've been going to Jackie for almost two years. After every appointment I always leave satisfied. She is great, friendly, and always takes care of me. read more

Got an oxygen facial from Jackie last week. Needless to say, my skin looks and feels wonderful! True Beauty is a beautiful little spa tucked away on busy 2nd street. Serene and quiet, I enjoyed my experience. Jackie was great at explaining what she was doing and the results I would get. She checked in with me throughout the facial to make sure I was feeling good and my skin was reacting properly. Her touch is deliberate and healing. The products she carries are top notch, organic and natural. Even though I live about 40 mins away, I'll make the drive when I can go get a facial from Jackie every time!! I really loved the space and Jackie! See you soon girl x read more

Today was my first time going to True beauty and wellness and I can't say enough nice things about this place. The atmosphere is calm and quaint, a homey vibe, very relaxing. Ursula did my facial and she was great the treatment itself was good and gave me advice to help take care of my aging skin. I left with my skin glowing and feeling relaxed and well taken care of. Definitely will be back. read more

I had called a few weeks ago to make a facial appointment. No answer. Called again. No answer. So I left a voicemail, hoping to get in within the next few days. I still never heard back. Looking at her other reviews it seems like she has an issue with communication. I even bought a yelp certificate for her services, which I immediately got refunded once I realized I wasn't going to get a call back. - Forgotten client that definitely won't be interested again. read more

My skin is glowing and dewy. Ursula was excellent super sweet and even more amazing specials. I highly recommend her facials and chemical peels. read more

Coming from out of town made an appointment 10 am. Received a call to confirm appt. about 2 weeks prior but Jackie emailed canceled the morning of my appointment. This was a Groupon purchase, which means nonrefundable. Her weak apology. Not useful when you are from out of town and not coming back. Believe the single stars!! read more

Great lady,great doctor,great person in general. I would recommend her excellent work to everyone in the universe!!:)

I had a wonderful experience with Ursula Ann. When I first got there she explained what she offers. She examined my skin and we decided a facial peel, this was my first peel. She explained what she was doing also asking how I was doing. When the experience was over my skin felt great with a visible difference. Already scheduled my next appointment read more

Jacki is nice but very unprofessional, i came in had an appointment and she only gave me 20 minutes service when i paid for one hour. but she decided to serve another client who she booked at the same time. unprofessional. she is nice though maybe only to make clients happy to have them come back for more money. not a good work ethic read more

Saw an ad on Groupon for a hydrafacial here, called to inquire about it and received the worst customer service. Very rude and condescending. I was not able to catch a name but I will for sure not be proceeding with my purchase after that. Such a shame. I was so excited to have found such a great deal and was immediately let down. If you're going to advertise a service and be bothered by a few questions then maybe you should reconsider your profession. read more

Massage was amazing! They had to change my appointment from 11:30 a to 12p about 10 minutes before my appointment but it was ok because I was having trouble finding parking on second street. My appointment started at 12:10pm which was ok since I had a flexible day. Everyone was very friendly and price was very reasonable. I'd do it again but just make sure my time was flexible read more

True Beauty Wellness Spa - Skin Care Near Me - Long Beach, California

I got a hydro/microdermabrasion facial with Jacqueline. Absolutely loved the whole experience. She makes you feel very comfortable and explains everything that she's doing. I will definitely book another facial with her! I love how she also responds fast through text and also texted me 20 mins before the appt. to make sure I was still going. read more

I had a facial with Ursula and she was sweet & did a good job. She even added a chemical peel for free for me which was nice. My only complaint is that she literally saw I had eyelash extensions, complimented them, & still wasn't gentle with them. She had to have ripped at least 4-5 chunks of lashes out. I've had my extensions for ONE WEEK and it already looks like I need a fill because she ripped some out. Other than that, she was nice and talkative. She walks you through the facial so you're not confused of what's going on. read more

I had purchased a living social 2 visit spa package and pre scheduled both appointments. I arrived for the first appointment 15 minutes early. I was informed that I was not on the appointment calendar. I provided my vouchers and she looked up my information. Yes, I was in their system but somehow I was not on the calendar. She did try and offer me an appointment an hour later. Unfortunately I had other plans for later. So I cancelled my living social vouchers. There are so many spa's in Long Beach that are easier to get to and find parking than this one in Belmont Shores on the busy congested 2nd Street anyhow. I cannot vouge for their quality of treatments but just providing my experience. Lesson learned, call to confirm all appointments prior to making the drive to their location. read more

I was first introduced to True Beauty Wellness almost 2 years ago (at their previous location) through a living social deal. They have really great and reasonably priced packages through living social and also through their Facebook page. The new location on 2nd street is very easy to access and parking is easy to find. The new location still offers a warm and inviting ambiance which makes you feel relaxed and pampered before your experience even begins. Originally I began going to True Beauty for massages with Stacy and then she introduced me to PCA skin peels. Stacy is very professional and knowledgeable as a massage therapist and esthetician. I have a lot of back pain due to stress and work; Stacy always finds my trouble spots and works those areas very well while still continuing a smooth flow to the rest of my body. The whole experience is very relaxing and comfortable. I really love the sound of the fountains and relaxing music playing in the background. As for my skin, I am very prone to breakouts and oiliness. Before True Beauty and Stacy, I didn't know the true benefits of a facial / peel. I began getting regular PCA skin peels with Stacy and I began to notice a big improvement in the texture of my skin. My scars began to fade and my skin was smoother. I do not get as many breakouts as before either. Stacy always explained the steps during the process, and helped me to understand my skin better. I would definitely recommend Stacy on your next visit! You will not be disappointed. read more

Jackie is amazing! She is very kind and professional and listened to my skincare history. She took time to go over my current skincare routine at home and recommended specific products that would be good for my skin going forward. She never tried to up sell me and I left feeling refreshed and super positive about my new skin care regimen. She listened to me and was thoughtful and even answered questions through text after I left.! It was my first chemical peel so I was slightly overwhelmed with info so she wrote down her recommendations and made sure I knew what to expect following the peel. I will most definitely be going to her in the future and will recommend her to all my friends as well. Jackie is the best!! read more